CCS Networking Service Interruption: Jabber Not working
Monitoring - The issue is now resolved and moved to monitor state.
Jun 10, 2026 - 14:47 EDT
Update - We are continuing to investigate. Cisco TAC Case opened. Call with Cisco Engineer and UoG Analysts ongoing.
Jun 10, 2026 - 13:02 EDT
Investigating - We are experiencing an issue when trying to use Jabber as of approximately 11:15. We are currently investigating the cause of this issue.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 13:00.

We appreciate your patience and support as we work to resolve this issue.
Jun 10, 2026 - 11:32 EDT

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance

Email Infrastructure Maintenance Jun 11, 2026 06:30-07:30 EDT

We will be finalizing the current maintenance on our email infrastructure during the regular maintenance window. No end user impact is expected.
Posted on Jun 09, 2026 - 10:43 EDT

Oracle (EBS) - Maintenance Jun 12, 2026 16:30-20:30 EDT

The Database Team will be performing Oracle (EBS) Maintenance Friday, June 12th, 4:30pm – 8:30pm.

Finance Applications affected:
1. Oracle (EBS)
2. ECS
3. CIBC
4. Grant and Budget
5. PIES
Posted on Jun 04, 2026 - 14:45 EDT

Scheduled Voice Maintenance - Jun 12th,2026 - 9 PM - 11 PM Jun 12, 2026 21:00-23:00 EDT

CCS will be performing maintenance on the UCCX system on Jun 12th, 2026, between 9PM and 11PM.
No impact is expected to phone registration, inbound/outbound calls, queue calls, or emergency/elevator phones.
If you have questions or need support, please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca or visit uoguel.ph/IThelp.
Posted on Jun 03, 2026 - 15:50 EDT

Network Authentication Servers Maintenance Jun 16, 2026 06:00-08:00 EDT

The network authentication servers for secure wireless and wired ports in residences and classrooms will be undergoing maintenance.

No service interruptions are expected.
Posted on Jun 10, 2026 - 10:58 EDT

ISP Maintenance at Lib Annex June 18th 12am - 6am Jun 18, 2026 00:00-06:00 EDT

From 12:00 AM to 6:00 AM on Thursday, June 18, one of the University’s ISPs will be performing scheduled maintenance that may impact network connectivity at the Library Annex located at 110 Malcolm Road, Guelph. Network interruptions of up to 30 minutes may occur during this maintenance window.

No interruption to campus Internet access is anticipated during this time. If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on May 13, 2026 - 15:00 EDT

ISP Maintenance June 24th 12am - 6am Jun 24, 2026 00:00-06:00 EDT

From 12:00 AM to 6:00 AM on Wednesday, June 24, one of the University’s ISPs will be performing scheduled maintenance that will impact network connectivity at the following locations of up to 30 minutes during this maintenance window:

- Library Annex located at 110 Malcolm Road, Guelph.
- Gordon Hall Residence
- Research Park
- Ridgetown Campus

No interruption to campus Internet access is anticipated during this time. If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on May 15, 2026 - 08:44 EDT
Jun 10, 2026
ORACLE APEX Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 04:00 EDT
Scheduled - The Database and Systems Teams will be performing APEX maintenances:
Oracle (APEX) Servers Wednesday, June 10th, 4:00 am – 8:00am

Finance Applications affected:
• ECS
• CIBC
• Cognos
• FRS
• Grant and Budget
• SMC
• PIES
• RRV
• OneForm
• FinSAS


Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry
Jun 8, 14:18 EDT
Jun 9, 2026
FRS Unavailable
Resolved - Services are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Jun 9, 17:28 EDT
Investigating - We are currently investigating reports of FRS outage.
Jun 9, 16:26 EDT
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026
CCS Data Centre Network Maintenance - Friday June 5th 8:00 pm to Saturday June 6th 12:00 am
Completed - The scheduled maintenance has been completed.
Jun 6, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:00 EDT
Scheduled - From Friday June 5th 8:00 pm to Saturday June 6th 12:00 am, CCS will be performing firmware upgrade on Data Center Application Delivery Controller. No service interruptions are expected. If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca.
May 25, 14:54 EDT
Jun 5, 2026
Jun 4, 2026
Email Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:30 EDT
Scheduled - We will be carrying out maintenance on our email infrastructure during the regular maintenance window. No end user impact is expected.
May 29, 13:02 EDT
ORACLE (APEX) Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:00 EDT
Scheduled - The Database and Systems Teams will be performing APEX maintenances this week:
Oracle (APEX) Servers Thursday, June 4th, 6:00 am – 8:00am

Finance Applications affected:
ECS
CIBC
Cognos
FRS
Grant and Budget
SMC
PIES
RRV
OneForm
FinSAS

Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry
Jun 3, 11:17 EDT
Drupal Web Sites Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:00 EDT
Scheduled - Drupal 7 web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
Jun 4, 06:00 EDT
Jun 3, 2026

No incidents reported.

Jun 2, 2026
Email Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:30 EDT
Scheduled - We will be carrying out maintenance on our email infrastructure during the regular maintenance window. No end user impact is expected.
May 29, 12:08 EDT
Jun 1, 2026
ORACLE (APEX) Maintenance - June 1st 5:30am-8am
Completed - The scheduled maintenance has been completed.
Jun 1, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 05:30 EDT
Scheduled - The Database and Systems Teams will be performing APEX maintenances this week:
Oracle (APEX) Servers Monday, June 1st, 5:30 am – 8:00am

Finance Applications affected:
ECS
CIBC
Cognos
FRS
Grant and Budget
SMC
PIES
RRV
OneForm
FinSAS

Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry
May 29, 11:03 EDT
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
CFS Active Directory Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 08:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:01 EDT
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
May 25, 09:27 EDT
Drupal Web Sites Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:02 EDT
Scheduled - Drupal 7 web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
May 27, 15:52 EDT
Network Switch Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 EDT
Scheduled - CCS will be upgrading network switches between 6:00 and 8:00 am on Thursday, May 28th. During this maintenance, Phone and Wired/Wireless network services will be unavailable for approximately 15 minutes. All services will be available by 8 AM.

Buildings affected:

ANCC(49), FVMI(46), CMC(137), OMAFRA(504),PAHL(89),OVCM(39),CBG(135),GFTC(88),ROZH(142).
May 22, 12:51 EDT
May 27, 2026

No incidents reported.

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