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Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Wireless Maintenance - Food Science, Food Science Addition and 1 Stone Road Oct 31, 2024 06:00-08:00 EDT
The wireless service at Food Science, Food Science Addition and 1 Stone Road buildings will be undergoing maintenance.

Two short interruptions in service are expected.
Posted on Oct 28, 2024 - 09:26 EDT
ISP Maintenance November 1st 12:00 am - 6:00 am Nov 1, 2024 00:00-06:00 EDT
On Friday November 1st, from 12:00 am to 6:00 am, one of the University's Internet Service Providers (ISP) will be performing network maintenance on their infrastructure.

During this time, Internet access, Wired and Wireless network connectivity, and Telephony services at Gordon Hall Residence and Elora Research Station will be affected up to two hours.

All other areas of the Guelph campus and remote locations will not be affected. If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
Posted on Oct 29, 2024 - 15:46 EDT
Data Center Application Delivery Controller (ADC) Maintenance - Friday November 1st 10:00 pm to Saturday November 2nd 1:00 am Nov 1, 2024 22:00 - Nov 2, 2024 01:00 EDT
From Friday November 1st 10:00 pm to Saturday November 2nd 1:00 am, CCS will be performing firmware upgrade on Data Center Application Delivery Controller. No service interruptions are expected. If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca.
Posted on Oct 28, 2024 - 09:23 EDT
Past Incidents
Oct 30, 2024

No incidents reported today.

Oct 29, 2024
Central File System (CFS) Maintenance - T2M Tuesday, October 29th (06:00am-08:00am)
Completed - The scheduled maintenance has been completed.
Oct 29, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 06:00 EDT
Scheduled - Please be advised that on Tuesday, October 29th between 06:00am-08:00am CCS Storage and Backup team will be performing maintenance on the Central File System (CFS) server.

No service interruption is expected during this time, if you have any questions or concerns regarding this maintenance, please contact the CCS Help Center by email to ithelp@uoguelph.ca.
Oct 24, 13:34 EDT
Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024
ImageNow Upgrade
Completed - The scheduled maintenance has been completed.
Oct 26, 13:00 EDT
Verifying - The upgraded system is currently being tested by client groups.
Oct 26, 09:49 EDT
Update - The system has been taken offline and maintenance activities are commencing.
Oct 25, 17:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 17:00 EDT
Scheduled - The ImageNow service will be taken offline pending an upgrade at 5PM on Friday, October 25th. Client testing of the upgraded system will be performed on the morning of Saturday, October 26th. Access through the ImageNow desktop client and the Content Apps web client will not be available during this time. Assuming the upgrade is successful, access through Content Apps should be restored by Sunday, October 27th. The desktop client will need to be upgraded before the upgraded system will be accessible that way. Please consult with your desktop support IT staff regarding the desktop client upgrade.
Oct 18, 11:55 EDT
Oct 25, 2024
Maintenance Notification:Perimeter Firewall Upgrade
Completed - The scheduled maintenance has been completed.
Oct 25, 23:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 22:30 EDT
Scheduled - On Friday ( tonight) , Oct 25, 2024, between 10:30 Pm and 12:30 Am, CCS will be performing software upgrade on the campus perimeter firewalls.

Since firewalls are in high availability pair, we do not expect any service outage.

At all times one firewall will be actively passing traffic, while the upgrade is being performed on the secondary unit.
Oct 25, 16:11 EDT
Oct 24, 2024
CFS Active Directory Maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 11:18 EDT
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Oct 31, 10:35 EDT
Wireless Maintenance - Maids Hall
Completed - The scheduled maintenance has been completed.
Oct 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 06:00 EDT
Scheduled - The wireless service at Maids Hall will be undergoing maintenance.

One short interruption in service is expected.
Oct 21, 12:02 EDT
Oct 23, 2024
CCS Data Centre UPS Maintenance - Wednesday 23rd.
Completed - The scheduled maintenance has been completed.
Oct 23, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 10:00 EDT
Scheduled - On Wednesday Oct 23rd, from10:00 am to 4:00 pm, our UPS vendor will be performing hardware maintenance on one of the CCS data center UPS. No service interruption is expected. If you have any questions or concerns, please contact the CCS Help Center at ithelp@uoguelph.ca.
Oct 21, 13:00 EDT
Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Maestro Service Degradation: Maestro service not fully functional after yesterday's maintenance
Resolved - Both Maestro and Listserv are now fully back online.

Unfortunately, we will need to take another crack at the same maintenance activities in the near future. We will share more information about that when we have a plan.

Thank you as always for your patience during this service interruption.
Oct 18, 11:09 EDT
Update - We are continuing to work on a fix for this issue. Next update will be at approximately 11:00 AM.
Oct 18, 10:09 EDT
Identified - The Maestro service is not fully functional after yesterday's maintenance window: https://uoguelph.statuspage.io/incidents/xftr0tsj5dcw

Please avoid using Maestro until further notice.

We have identified the cause of the issue; however, services remain impacted.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 10:00 AM.

We appreciate your patience and support as we work to resolve this issue.
Oct 18, 08:57 EDT
Oct 17, 2024
Maestro/Listserv Updates - 17-Oct-2024
Completed - The scheduled maintenance has been completed.
Oct 17, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 12:00 EDT
Scheduled - The Maestro and Listserv services in use on campus will be updated to address a critical issue and to provide enhanced security. The update is planned for 12:00 PM (noon) on Thursday, October 17th, 2024. This work will require an extended outage due to some internal changes within the products. Maestro and Listserv will be unavailable for the remainder of the day.

During the update work, messages sent to Listserv will simply queue for processing and will be delivered once the system is made available again. We regret any inconvenience this may cause.

It there are questions or concerns, please contact the help desk ithelp@uoguelph.ca.
Oct 17, 09:48 EDT
Wireless Maintenance At Animal Science and Nutrition Building
Completed - The scheduled maintenance has been completed.
Oct 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 EDT
Scheduled - The wireless service at Animal Science and Nutrition Building will be undergoing maintenance.

One short interruption in service is expected.
Oct 11, 16:06 EDT
Oct 16, 2024

No incidents reported.

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