Get email notifications whenever U of G IT System creates, updates or resolves an incident.
Get text message notifications whenever U of G IT System creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Visit our support site.
All Systems Operational
About This Site
Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.
Past Incidents
Dec 26, 2025
No incidents reported today.
Dec 25, 2025
No incidents reported.
Dec 24, 2025
No incidents reported.
Dec 23, 2025
Completed -
The scheduled maintenance has been completed.
Dec 23, 08:00 EST
Dec 23, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 06:00 EST
Dec 23, 06:00 EST
Scheduled -
The network authentication servers for VPN, wired ports (residence and public ports) and wireless guest services will be undergoing maintenance.
No interruption in service is expected.
Dec 18, 11:52 EST
No interruption in service is expected.
Dec 18, 11:52 EST
Dec 22, 2025
Completed -
The scheduled maintenance has been completed.
Dec 22, 08:00 EST
Dec 22, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 06:00 EST
Dec 22, 06:00 EST
Scheduled -
The network switches at the Ridgetown campus will be undergoing maintenance.
During this maintenance, Phone and Wired/Wireless network services will be unavailable for approximately 20 minutes. All services will be available by 8 AM.
Dec 18, 14:38 EST
During this maintenance, Phone and Wired/Wireless network services will be unavailable for approximately 20 minutes. All services will be available by 8 AM.
Dec 18, 14:38 EST
Completed -
The scheduled maintenance has been completed.
Dec 22, 00:00 EST
Dec 22, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 22:00 EST
Dec 21, 22:00 EST
Scheduled -
On Sunday, December 21, from 10:00 pm to 12:00 a.m., CCS will conduct a planned Survivable Remote Site Telephony (SRST) test to simulate a network outage and confirm our system recovery process.
What to Expect
- Phones at Guelph and Ridgetown campuses will briefly disconnect from the cloud system and automatically register with local SRST gateways.
- Users may notice short service interruptions (up to 10 minutes) while phones re-register between systems.
- During this time, only basic calling features will be available: internal extension dialing, PSTN calls, and emergency dialing.
- Unavailable during the test: Jabber, advanced features like queues, call trees, extension mobility, and hunt groups.
No user action is required.
This test is an important step in validating the reliability of our phone system in the event of a network outage.
If you have any questions, please contact the CCS Help Centre at uoguel.ph/IThelp
Dec 18, 12:29 EST
What to Expect
- Phones at Guelph and Ridgetown campuses will briefly disconnect from the cloud system and automatically register with local SRST gateways.
- Users may notice short service interruptions (up to 10 minutes) while phones re-register between systems.
- During this time, only basic calling features will be available: internal extension dialing, PSTN calls, and emergency dialing.
- Unavailable during the test: Jabber, advanced features like queues, call trees, extension mobility, and hunt groups.
No user action is required.
This test is an important step in validating the reliability of our phone system in the event of a network outage.
If you have any questions, please contact the CCS Help Centre at uoguel.ph/IThelp
Dec 18, 12:29 EST
Dec 21, 2025
Completed -
The scheduled maintenance has been completed.
Dec 21, 02:00 EST
Dec 21, 02:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 20:00 EST
Dec 20, 20:00 EST
Scheduled -
CCS will be performing vendor-recommended software updates to the Guelph and Ridgetown campus wireless systems from Saturday, December 20 at 10:00 p.m. to Sunday, December 21 at 4:00 a.m. Several short interruptions (approximately five minutes each) of wireless services are expected during this maintenance window.
Dec 11, 10:01 EST
Dec 11, 10:01 EST
Dec 20, 2025
Dec 19, 2025
CCS Data Centre Network Maintenance - Thursday December 18th 8:00 pm to Friday December 19th 12:00am
Completed -
The scheduled maintenance has been completed.
Dec 19, 00:00 EST
Dec 19, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 20:00 EST
Dec 18, 20:00 EST
Scheduled -
On Thursday December 18th 8:00 pm to Friday December 19th 12:00am, CCS will perform the vendor recommended hardware replacement on the CCS Data Center network.
If you have any questions or concerns, please contact me or the CCS Help Center at x58888 or email ithelp@uoguelph.ca.
Dec 8, 14:31 EST
If you have any questions or concerns, please contact me or the CCS Help Center at x58888 or email ithelp@uoguelph.ca.
Dec 8, 14:31 EST
Dec 18, 2025
Completed -
The scheduled maintenance has been completed.
Dec 18, 08:01 EST
Dec 18, 08:01 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 06:00 EST
Dec 18, 06:00 EST
Scheduled -
The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.
The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Dec 11, 09:54 EST
The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Dec 11, 09:54 EST
Completed -
The scheduled maintenance has been completed.
Dec 18, 08:00 EST
Dec 18, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 05:00 EST
Dec 18, 05:00 EST
Scheduled -
The network switches at the following buildings will be undergoing maintenance: O.V.C. James Archibald Small Animal Clinic, O.V.C. Enhanced Clinical Learning Addition, MacKinnon Building, South Residence Maritime Hall, Honeybee Research Centre, University Centre, Clinical Skills Building, Elora Swine Research Centre, Gordon Hall, Library Annex, MacNaughton Building, Gryphon Field House, Research Park Centre, Richards Building, Zavitz Hall, Guelph Turf Institute, Albert A. Thornbrough Building, Alexander Hall, Ridgetown and Guelph Humber campus.
During this maintenance, Phone and Wired/Wireless network services will be unavailable for approximately 20 minutes. All services will be available by 8 AM.
Dec 15, 10:59 EST
During this maintenance, Phone and Wired/Wireless network services will be unavailable for approximately 20 minutes. All services will be available by 8 AM.
Dec 15, 10:59 EST
Dec 17, 2025
Completed -
The scheduled maintenance has been completed.
Dec 17, 02:00 EST
Dec 17, 02:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 22:00 EST
Dec 16, 22:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Dec 12, 09:44 EST
Dec 12, 09:44 EST
Scheduled -
From Tuesday December 16th 10:00 PM to Wednesday 17th 2:00 AM, CCS will be performing maintenance on CCS Data Center networks. No service interruptions are expected. If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca.
Dec 12, 09:43 EST
Dec 12, 09:43 EST
Dec 16, 2025
Completed -
The scheduled maintenance has been completed.
Dec 16, 08:01 EST
Dec 16, 08:01 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 06:00 EST
Dec 16, 06:00 EST
Scheduled -
Please be advised that on Tuesday December 16th, 2025, between 06:00 AM and 8:00 AM, CCS Systems Management will be performing an upgrade of the PURE Storage Platform which underpins our Virtual Environment. No impact to services expected
Dec 12, 11:17 EST
Dec 12, 11:17 EST
Completed -
The scheduled maintenance has been completed.
Dec 16, 08:00 EST
Dec 16, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 06:00 EST
Dec 16, 06:00 EST
Scheduled -
The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.
The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Dec 11, 09:53 EST
The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Dec 11, 09:53 EST
Completed -
The scheduled maintenance has been completed.
Dec 16, 02:00 EST
Dec 16, 02:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 22:00 EST
Dec 15, 22:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Dec 12, 09:40 EST
Dec 12, 09:40 EST
Scheduled -
From Monday Dec 15th 10 PM to Tuesday Dec 16th 2 AM, CCS will conduct maintenance on Campus networks.
No interruptions are anticipated for campus users during this time. If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
Dec 12, 09:33 EST
No interruptions are anticipated for campus users during this time. If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
Dec 12, 09:33 EST
Dec 15, 2025
Dec 14, 2025
Completed -
The scheduled maintenance has been completed.
Dec 14, 02:00 EST
Dec 14, 02:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 22:00 EST
Dec 13, 22:00 EST
Scheduled -
On Saturday, December 13, 2025, from 10:00 pm to Sunday, December 14, 2025, until 2:00 am, CCS will perform the vendor recommended firmware and software upgrades on the Next Generation Data Center network equipment. During this maintenance window, all resources hosted in the Next-Gen Data Center may experience up to 10-minute interruption of communication with external resources, including DNS, the legacy VM and storage, campus networks, and the public Internet. Communication within NGDC and among NGDC resources will not be affected. Telephone services will not be affected.
Dec 3, 12:07 EST
Dec 3, 12:07 EST
Dec 13, 2025
Dec 12, 2025
No incidents reported.