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All Systems Operational
About This Site
Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.
Scheduled Maintenance
Gordon Hall Wireless Maintenance Nov 18, 2025 06:00-08:00 EST
The wireless service at Gordon Hall will be undergoing maintenance.
One short interruption in service is expected.
Posted on Nov 12, 2025 - 13:37 EST
One short interruption in service is expected.
Posted on Nov 12, 2025 - 13:37 EST
Wireless Authentication Servers Maintenance Nov 18, 2025 06:00-08:00 EST
The Wireless Authentication Servers will be undergoing maintenance.
No interruption in service is expected.
Posted on Nov 10, 2025 - 13:41 EST
No interruption in service is expected.
Posted on Nov 10, 2025 - 13:41 EST
Wireless Authentication Servers Maintenance Nov 25, 2025 06:00-08:00 EST
The Wireless Authentication Servers will be undergoing maintenance.
No interruption in service is expected.
Posted on Nov 10, 2025 - 13:42 EST
No interruption in service is expected.
Posted on Nov 10, 2025 - 13:42 EST
Past Incidents
Nov 16, 2025
No incidents reported today.
Nov 15, 2025
Completed -
The scheduled maintenance has been completed.
Nov 15, 06:00 EST
Nov 15, 06:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:00 EST
Nov 14, 23:00 EST
Scheduled -
The Gryphons at Work (GAW) HR Management System will be undergoing maintenance. 7 hours of interruption in service is expected. Gryphons at Work will not be accessible during this window.
In addition to this, we are aware of a current display issue affecting the Gryphons at Work home screen. While this glitch impacts some visuals, it does not affect system functionality. Department Admins and other users are still able to view and use their Approval tiles, but Quick Action tiles may not display at this time. Investigation is ongoing for the issue and SAP has been engaged.
Nov 14, 15:42 EST
In addition to this, we are aware of a current display issue affecting the Gryphons at Work home screen. While this glitch impacts some visuals, it does not affect system functionality. Department Admins and other users are still able to view and use their Approval tiles, but Quick Action tiles may not display at this time. Investigation is ongoing for the issue and SAP has been engaged.
Nov 14, 15:42 EST
Nov 14, 2025
Completed -
The scheduled maintenance has been completed.
Nov 14, 23:30 EST
Nov 14, 23:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:30 EST
Nov 14, 21:30 EST
Scheduled -
CCS will be performing maintenance on the Contact Center system on Friday, November 14, 2025, between 9:30 PM and 11:30 PM.
• During this time, Agent login through IP Phone (Agent -QLogin button) will be unavailable.
• Other Contact Center services—such as call queuing, IVR menus, and supervisor tools—will remain available, with only brief reconnections possible during the upgrade.
• No impact is expected to phone registration, internal/external calls, queue calls, or emergency phones.
• All services will be fully restored once the update is complete.
If you have questions or need support, please contact the CCS Help Centre (uoguel.ph/IThelp).
Nov 12, 11:07 EST
• During this time, Agent login through IP Phone (Agent -QLogin button) will be unavailable.
• Other Contact Center services—such as call queuing, IVR menus, and supervisor tools—will remain available, with only brief reconnections possible during the upgrade.
• No impact is expected to phone registration, internal/external calls, queue calls, or emergency phones.
• All services will be fully restored once the update is complete.
If you have questions or need support, please contact the CCS Help Centre (uoguel.ph/IThelp).
Nov 12, 11:07 EST
Completed -
The scheduled maintenance has been completed.
Nov 14, 22:30 EST
Nov 14, 22:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 EST
Nov 14, 22:00 EST
Scheduled -
The old on-premises voicemail system will be retired on Friday, November 14, 2025, at 10:00 p.m.
• After this time, any calls to the old voicemail system (dialling 40000 at Guelph or 63000 at Ridgetown) will be blocked.
• There is no impact on voicemail users, as all accounts have been re-registered on the new system.
• To access your voicemail, please continue using the new numbers: 45000 (Guelph) or 65000 (Ridgetown).
Need Assistance?
If you have questions or need support, please contact the CCS Help Centre (uoguel.ph/IThelp).
Nov 10, 15:43 EST
• After this time, any calls to the old voicemail system (dialling 40000 at Guelph or 63000 at Ridgetown) will be blocked.
• There is no impact on voicemail users, as all accounts have been re-registered on the new system.
• To access your voicemail, please continue using the new numbers: 45000 (Guelph) or 65000 (Ridgetown).
Need Assistance?
If you have questions or need support, please contact the CCS Help Centre (uoguel.ph/IThelp).
Nov 10, 15:43 EST
Completed -
The scheduled maintenance has been completed.
Nov 14, 18:30 EST
Nov 14, 18:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 16:30 EST
Nov 14, 16:30 EST
Scheduled -
The DB and Systems Team will be performing Oracle EBS OS maintenance this Friday, November 14th, between 4:30pm and 6:30pm. During this time, Oracle (EBS) will not be available.
Nov 12, 13:54 EST
Nov 12, 13:54 EST
Nov 13, 2025
No incidents reported.
Nov 12, 2025
Completed -
The scheduled maintenance has been completed.
Nov 12, 07:30 EST
Nov 12, 07:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:31 EST
Nov 12, 06:31 EST
Scheduled -
CA provider from Entrust to Let's Encrypt on web gateway for WILDCARD_SSL/TLS Certificates, WC_uoguelph_ca
What is happening?
The Certificate Authority (CA) provider for WILDCARD_SSL/TLS Certificates, specifically WC_uoguelph_ca, is being migrated from Entrust to Let’s Encrypt. This change is being implemented to leverage the benefits of Let’s Encrypt, including cost-effectiveness, automation capabilities, and widespread trust. This migration will utilize an existing, tested Ansible playbook for automated certificate issuance and renewal.
Existing TLS Certificate Details
The current TLS certificate chain for *.uoguelph.ca is as follows:
depth=3: C = US, ST = Texas, L = Houston, O = SSL Corporation, CN = SSL.com EV Root Certification Authority RSA R2
depth=2: C = US, O = SSL Corporation, CN = SSL.com TLS RSA Root CA 2022
depth=1: C = US, O = SSL Corporation, CN = Entrust OV TLS Issuing RSA CA 1
depth=0: C = CA, ST = Ontario, L = Guelph, O = University of Guelph, CN = *.uoguelph.ca
Not Before: Jan 6 14:47:10 2025 GMT
Not After: Jan 6 14:57:05 2026 GMT
When will this take place?
The scheduled migration will take place on: Date: November 12, 2025 Time: 9:00 AM ~ 12:00 PM
Which web services could this impact?
This migration will impact all web services utilizing *.uoguelph.ca domains. Here is the list:
aadtraining.uoguelph.ca
admission.uoguelph.ca
aeb.uoguelph.ca
ahl.uoguelph.ca
alfredc.uoguelph.ca
alumni.uoguelph.ca
aplacetogrow.uoguelph.ca
archive.uoguelph.ca
arts.uoguelph.ca
astra.uoguelph.ca
atguelph.uoguelph.ca
athletics.uoguelph.ca
bdo.uoguelph.ca
biodiversity.uoguelph.ca
bioinf.uoguelph.ca
biophysics.uoguelph.ca
bireporting.uoguelph.ca
brandguide.uoguelph.ca
campusday.uoguelph.ca
canadiansi.uoguelph.ca
catalystcentre.uoguelph.ca
cbase.uoguelph.ca
ccjp.uoguelph.ca
ccstest.uoguelph.ca
ccs.uoguelph.ca
cdn.uoguelph.ca
cecs.uoguelph.ca
ceps.uoguelph.ca
cfarm.uoguelph.ca
cfru.uoguelph.ca
cftcentre.uoguelph.ca
chemistry.uoguelph.ca
chugtest.uoguelph.ca
cio.uoguelph.ca
cmer.uoguelph.ca
cme.uoguelph.ca
coles.uoguelph.ca
collegeroyal.uoguelph.ca
confreg.uoguelph.ca
courseeval.uoguelph.ca
courselink.uoguelph.ca
cpes.uoguelph.ca
creativewriting.uoguelph.ca
csahs.uoguelph.ca
csl.uoguelph.ca
cso.uoguelph.ca
devoutlines.uoguelph.ca
dfinancesystems.uoguelph.ca
discover.uoguelph.ca
dvsport.uoguelph.ca
encampus.uoguelph.ca
engcluster.uoguelph.ca
engineering.uoguelph.ca
esl.uoguelph.ca
event.uoguelph.ca
executiveprograms.uoguelph.ca
experientiallearning.uoguelph.ca
fare.uoguelph.ca
financesystems.uoguelph.ca
fire.uoguelph.ca
foodsci.uoguelph.ca
gecg.uoguelph.ca
geg.uoguelph.ca
gradorientation.uoguelph.ca
gryphforms.uoguelph.ca
gsli.uoguelph.ca
guestsponsor.uoguelph.ca
honeybee.uoguelph.ca
hospitality.uoguelph.ca
housing.uoguelph.ca
hrdev.uoguelph.ca
hrtest.uoguelph.ca
hr.uoguelph.ca
iamagryphon.uoguelph.ca
ice.uoguelph.ca
idol.uoguelph.ca
indigenous.uoguelph.ca
infosec.uoguelph.ca
intranet.uoguelph.ca
ipdo.uoguelph.ca
ipt.uoguelph.ca
irp.uoguelph.ca
kemptvillec.uoguelph.ca
leadership.uoguelph.ca
listserv.uoguelph.ca
maestro.uoguelph.ca
manchukuolit.uoguelph.ca
maplewoods.uoguelph.ca
mathstat.uoguelph.ca
mba.uoguelph.ca
mbiotech.uoguelph.ca
molecular.uoguelph.ca
mydevicetest.uoguelph.ca
mydevice.uoguelph.ca
myphone.uoguelph.ca
nanoscience.uoguelph.ca
nano.uoguelph.ca
nmr.uoguelph.ca
nutristep.uoguelph.ca
oacleadership.uoguelph.ca
oac.uoguelph.ca
oarcdata.uoguelph.ca
obrcdata.uoguelph.ca
odrcdata.uoguelph.ca
oisp.uoguelph.ca
opened.uoguelph.ca
openonline.uoguelph.ca
open.uoguelph.ca
osrcdata.uoguelph.ca
outlines.uoguelph.ca
ovc.uoguelph.ca
parents.uoguelph.ca
physics.uoguelph.ca
police.uoguelph.ca
policies.uoguelph.ca
poppydev.uoguelph.ca
poppynew.uoguelph.ca
poppytestnew.uoguelph.ca
poppytest.uoguelph.ca
poppy.uoguelph.ca
prospect.uoguelph.ca
psa.uoguelph.ca
qmaticbus.uoguelph.ca
qmatic.uoguelph.ca
saoh.uoguelph.ca
scienceolympics.uoguelph.ca
secure.uoguelph.ca
sedrd.uoguelph.ca
ses.uoguelph.ca
soe.uoguelph.ca
sofamprintstudy.uoguelph.ca
spark.uoguelph.ca
stage.uoguelph.ca
strategicrenewal.uoguelph.ca
studentaffairs.uoguelph.ca
studentlife.uoguelph.ca
sustainability.uoguelph.ca
sustainablecommerce.uoguelph.ca
tableau.uoguelph.ca
testchug.uoguelph.ca
tfinancesystems.uoguelph.ca
tle.uoguelph.ca
tutoring.uoguelph.ca
ufinancesystems.uoguelph.ca
unitedway.uoguelph.ca
virtualvetderm.uoguelph.ca
wellness.uoguelph.ca
wireless.uoguelph.ca
What do you need to do before the scheduled migration as a service owner?
Action Required: Please verify whether your web applications need to import the root certificate from Let’s Encrypt at the backend. The specific root certificate to consider is:
depth=2: C = US, O = Internet Security Research Group, CN = ISRG Root X1
Typically, such needs exist for any server-to-server connections to endpoints behind the web gateway that use these certificates, since the Let’s Encrypt roots may not be in your application’s trust store. If you determine that you need to import the root certificate, please do so before the scheduled migration on November 12, 2025.
If you have any questions, please feel free to reach out to me directly.
Nov 12, 06:30 EST
What is happening?
The Certificate Authority (CA) provider for WILDCARD_SSL/TLS Certificates, specifically WC_uoguelph_ca, is being migrated from Entrust to Let’s Encrypt. This change is being implemented to leverage the benefits of Let’s Encrypt, including cost-effectiveness, automation capabilities, and widespread trust. This migration will utilize an existing, tested Ansible playbook for automated certificate issuance and renewal.
Existing TLS Certificate Details
The current TLS certificate chain for *.uoguelph.ca is as follows:
depth=3: C = US, ST = Texas, L = Houston, O = SSL Corporation, CN = SSL.com EV Root Certification Authority RSA R2
depth=2: C = US, O = SSL Corporation, CN = SSL.com TLS RSA Root CA 2022
depth=1: C = US, O = SSL Corporation, CN = Entrust OV TLS Issuing RSA CA 1
depth=0: C = CA, ST = Ontario, L = Guelph, O = University of Guelph, CN = *.uoguelph.ca
Not Before: Jan 6 14:47:10 2025 GMT
Not After: Jan 6 14:57:05 2026 GMT
When will this take place?
The scheduled migration will take place on: Date: November 12, 2025 Time: 9:00 AM ~ 12:00 PM
Which web services could this impact?
This migration will impact all web services utilizing *.uoguelph.ca domains. Here is the list:
aadtraining.uoguelph.ca
admission.uoguelph.ca
aeb.uoguelph.ca
ahl.uoguelph.ca
alfredc.uoguelph.ca
alumni.uoguelph.ca
aplacetogrow.uoguelph.ca
archive.uoguelph.ca
arts.uoguelph.ca
astra.uoguelph.ca
atguelph.uoguelph.ca
athletics.uoguelph.ca
bdo.uoguelph.ca
biodiversity.uoguelph.ca
bioinf.uoguelph.ca
biophysics.uoguelph.ca
bireporting.uoguelph.ca
brandguide.uoguelph.ca
campusday.uoguelph.ca
canadiansi.uoguelph.ca
catalystcentre.uoguelph.ca
cbase.uoguelph.ca
ccjp.uoguelph.ca
ccstest.uoguelph.ca
ccs.uoguelph.ca
cdn.uoguelph.ca
cecs.uoguelph.ca
ceps.uoguelph.ca
cfarm.uoguelph.ca
cfru.uoguelph.ca
cftcentre.uoguelph.ca
chemistry.uoguelph.ca
chugtest.uoguelph.ca
cio.uoguelph.ca
cmer.uoguelph.ca
cme.uoguelph.ca
coles.uoguelph.ca
collegeroyal.uoguelph.ca
confreg.uoguelph.ca
courseeval.uoguelph.ca
courselink.uoguelph.ca
cpes.uoguelph.ca
creativewriting.uoguelph.ca
csahs.uoguelph.ca
csl.uoguelph.ca
cso.uoguelph.ca
devoutlines.uoguelph.ca
dfinancesystems.uoguelph.ca
discover.uoguelph.ca
dvsport.uoguelph.ca
encampus.uoguelph.ca
engcluster.uoguelph.ca
engineering.uoguelph.ca
esl.uoguelph.ca
event.uoguelph.ca
executiveprograms.uoguelph.ca
experientiallearning.uoguelph.ca
fare.uoguelph.ca
financesystems.uoguelph.ca
fire.uoguelph.ca
foodsci.uoguelph.ca
gecg.uoguelph.ca
geg.uoguelph.ca
gradorientation.uoguelph.ca
gryphforms.uoguelph.ca
gsli.uoguelph.ca
guestsponsor.uoguelph.ca
honeybee.uoguelph.ca
hospitality.uoguelph.ca
housing.uoguelph.ca
hrdev.uoguelph.ca
hrtest.uoguelph.ca
hr.uoguelph.ca
iamagryphon.uoguelph.ca
ice.uoguelph.ca
idol.uoguelph.ca
indigenous.uoguelph.ca
infosec.uoguelph.ca
intranet.uoguelph.ca
ipdo.uoguelph.ca
ipt.uoguelph.ca
irp.uoguelph.ca
kemptvillec.uoguelph.ca
leadership.uoguelph.ca
listserv.uoguelph.ca
maestro.uoguelph.ca
manchukuolit.uoguelph.ca
maplewoods.uoguelph.ca
mathstat.uoguelph.ca
mba.uoguelph.ca
mbiotech.uoguelph.ca
molecular.uoguelph.ca
mydevicetest.uoguelph.ca
mydevice.uoguelph.ca
myphone.uoguelph.ca
nanoscience.uoguelph.ca
nano.uoguelph.ca
nmr.uoguelph.ca
nutristep.uoguelph.ca
oacleadership.uoguelph.ca
oac.uoguelph.ca
oarcdata.uoguelph.ca
obrcdata.uoguelph.ca
odrcdata.uoguelph.ca
oisp.uoguelph.ca
opened.uoguelph.ca
openonline.uoguelph.ca
open.uoguelph.ca
osrcdata.uoguelph.ca
outlines.uoguelph.ca
ovc.uoguelph.ca
parents.uoguelph.ca
physics.uoguelph.ca
police.uoguelph.ca
policies.uoguelph.ca
poppydev.uoguelph.ca
poppynew.uoguelph.ca
poppytestnew.uoguelph.ca
poppytest.uoguelph.ca
poppy.uoguelph.ca
prospect.uoguelph.ca
psa.uoguelph.ca
qmaticbus.uoguelph.ca
qmatic.uoguelph.ca
saoh.uoguelph.ca
scienceolympics.uoguelph.ca
secure.uoguelph.ca
sedrd.uoguelph.ca
ses.uoguelph.ca
soe.uoguelph.ca
sofamprintstudy.uoguelph.ca
spark.uoguelph.ca
stage.uoguelph.ca
strategicrenewal.uoguelph.ca
studentaffairs.uoguelph.ca
studentlife.uoguelph.ca
sustainability.uoguelph.ca
sustainablecommerce.uoguelph.ca
tableau.uoguelph.ca
testchug.uoguelph.ca
tfinancesystems.uoguelph.ca
tle.uoguelph.ca
tutoring.uoguelph.ca
ufinancesystems.uoguelph.ca
unitedway.uoguelph.ca
virtualvetderm.uoguelph.ca
wellness.uoguelph.ca
wireless.uoguelph.ca
What do you need to do before the scheduled migration as a service owner?
Action Required: Please verify whether your web applications need to import the root certificate from Let’s Encrypt at the backend. The specific root certificate to consider is:
depth=2: C = US, O = Internet Security Research Group, CN = ISRG Root X1
Typically, such needs exist for any server-to-server connections to endpoints behind the web gateway that use these certificates, since the Let’s Encrypt roots may not be in your application’s trust store. If you determine that you need to import the root certificate, please do so before the scheduled migration on November 12, 2025.
If you have any questions, please feel free to reach out to me directly.
Nov 12, 06:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:30 EST
Nov 12, 06:30 EST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 12, 06:26 EST
Nov 12, 06:26 EST
Scheduled -
We will be undergoing sched u led maintenance during this time.
Nov 12, 06:24 EST
Nov 12, 06:24 EST
Nov 11, 2025
Completed -
The scheduled maintenance has been completed.
Nov 11, 08:00 EST
Nov 11, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:30 EST
Nov 11, 05:30 EST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 4, 09:32 EST
Nov 4, 09:32 EST
Scheduled -
The Database and Systems Team(s) will be performing Oracle OS maintenance on November 11, 5:30 am – 8:00am.
The following applications will not be available during this time.
Finance Applications affected:
• ECS
• CIBC
• Cognos
• FRS
• Grant and Budget
• SMC
• PIES
• RRV
• One Form
• FIN SAS
Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry
Nov 4, 09:28 EST
The following applications will not be available during this time.
Finance Applications affected:
• ECS
• CIBC
• Cognos
• FRS
• Grant and Budget
• SMC
• PIES
• RRV
• One Form
• FIN SAS
Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry
Nov 4, 09:28 EST
Nov 10, 2025
No incidents reported.
Nov 9, 2025
No incidents reported.
Nov 8, 2025
Completed -
The scheduled maintenance has been completed.
Nov 8, 00:00 EST
Nov 8, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 EST
Nov 7, 22:00 EST
Scheduled -
On Friday, November 7, from 10:00 pm to 12:00 am, CCS will perform network maintenance on the Next Generation Data Center. There will be no networking connectivity interruption expected during this maintenance window.
If you have any questions or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca.
Nov 6, 13:01 EST
If you have any questions or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca.
Nov 6, 13:01 EST
Nov 7, 2025
Nov 6, 2025
Completed -
The scheduled maintenance has been completed.
Nov 6, 08:00 EST
Nov 6, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 04:00 EST
Nov 6, 04:00 EST
Scheduled -
The Database and Systems Team(s) will be performing Oracle Database maintenance on November 6, 4:00 am – 8:00am.
The following applications will not be available during this time.
Finance Applications affected:
• ECS
• CIBC
• Cognos
• FRS
• Grant and Budget
• SMC
• PIES
• RRV
• One Form
• FIN SAS
Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry
Nov 4, 09:25 EST
The following applications will not be available during this time.
Finance Applications affected:
• ECS
• CIBC
• Cognos
• FRS
• Grant and Budget
• SMC
• PIES
• RRV
• One Form
• FIN SAS
Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry
Nov 4, 09:25 EST
Nov 5, 2025
No incidents reported.
Nov 4, 2025
No incidents reported.
Nov 3, 2025
No incidents reported.
Nov 2, 2025
No incidents reported.