Get email notifications whenever U of G IT System creates, updates or resolves an incident.
Get text message notifications whenever U of G IT System creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Visit our support site.
Monitoring - We have identified an issue that is preventing some new users from connecting to university wireless networks for the first time. We understand the importance of connectivity and our teams have confirmed a resolution.
Action Required for Affected Users
If you are unable to authenticate to the wireless network, please change your University of Guelph password using the instructions available here: https://ithelp.uoguelph.ca/password-change
After successfully changing your password, please wait approximately five minutes before attempting to connect to the wireless network again.
If you continue to have trouble connecting after changing your password, please contact the CCS Help Centre for assistance through the IT Help Portal here: https://ithelp.uoguelph.ca/it-help
We apologize for any inconvenience this issue has caused.
Aug 30, 2025 - 16:20 EDT
Action Required for Affected Users
If you are unable to authenticate to the wireless network, please change your University of Guelph password using the instructions available here: https://ithelp.uoguelph.ca/password-change
After successfully changing your password, please wait approximately five minutes before attempting to connect to the wireless network again.
If you continue to have trouble connecting after changing your password, please contact the CCS Help Centre for assistance through the IT Help Portal here: https://ithelp.uoguelph.ca/it-help
We apologize for any inconvenience this issue has caused.
Aug 30, 2025 - 16:20 EDT
About This Site
Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.
Past Incidents
Sep 2, 2025
No incidents reported today.
Sep 1, 2025
No incidents reported.
Aug 31, 2025
No incidents reported.
Aug 30, 2025
Resolved -
A fix was applied on August 18th for this issue. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.
Aug 30, 15:39 EDT
Aug 30, 15:39 EDT
Identified -
We have identified the cause of the issue; however, services remain impacted.
We are planning the necessary work to restore service and will update this incident with more information once that is scheduled.
We appreciate your patience and support as we work to resolve this issue.
Aug 18, 12:19 EDT
We are planning the necessary work to restore service and will update this incident with more information once that is scheduled.
We appreciate your patience and support as we work to resolve this issue.
Aug 18, 12:19 EDT
Investigating -
We are experiencing an issue preventing some users from connecting to the UofG VPN service on Android devices. We are currently investigating the cause of this issue.
Users attempting to connect to the VPN using an Android device may receive an error message and be unable to establish a connection. Connections from Windows devices are not affected.
We will provide updates on this page until resolution of the issue. We appreciate your patience and support as we work to resolve this issue.
Aug 18, 09:54 EDT
Users attempting to connect to the VPN using an Android device may receive an error message and be unable to establish a connection. Connections from Windows devices are not affected.
We will provide updates on this page until resolution of the issue. We appreciate your patience and support as we work to resolve this issue.
Aug 18, 09:54 EDT
Aug 29, 2025
No incidents reported.
Aug 28, 2025
Completed -
The scheduled maintenance has been completed.
Aug 28, 16:00 EDT
Aug 28, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 08:01 EDT
Aug 28, 08:01 EDT
Scheduled -
Our VMware ESXi servers are in need of firmware updates and we'll be performing this maintenance throughout the day on a rolling basis. No major impact is expected, but there is a possibility of slightly reduced performance during this time as the VMs are migrated back and forth between hosts.
Aug 26, 09:48 EDT
Aug 26, 09:48 EDT
Completed -
The scheduled maintenance has been completed.
Aug 28, 08:01 EDT
Aug 28, 08:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:00 EDT
Aug 28, 06:00 EDT
Scheduled -
CCS will be reloading network switches on Thursday August 25, 2025 from 6:00 AM to 8:00 AM. During this maintenance, Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8 AM.
Please see the building list below.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca
Building Number Building Name
049 Mona Campbell Centre for Animal Cancer
142 Rozanski Hall
159 Albert A. Thornborough Building
504 Laboratory Services Division (95 Stone Rd)
Aug 25, 15:52 EDT
Please see the building list below.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca
Building Number Building Name
049 Mona Campbell Centre for Animal Cancer
142 Rozanski Hall
159 Albert A. Thornborough Building
504 Laboratory Services Division (95 Stone Rd)
Aug 25, 15:52 EDT
Completed -
The scheduled maintenance has been completed.
Aug 28, 08:00 EDT
Aug 28, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:00 EDT
Aug 28, 06:00 EDT
Scheduled -
On Thursday, August 28, from 6:00 to 8:00 a.m., we will conduct a planned Survivable Remote Site Telephony (SRST) test to simulate a network outage and confirm our system recovery process.
What to Expect
Phones at Guelph and Ridgetown campuses will briefly disconnect from the cloud system and automatically register with local SRST gateways.
During this time, only basic calling features will be available: internal extension dialing, PSTN calls, and emergency dialing.
Unavailable during the test: queues, call trees, extension mobility, and hunt groups.
Users may notice short service interruptions (up to 10 minutes) while phones re-register.
No user action is required.
This test is an important step to ensure reliable phone service during a real network outage.
If you have any questions, please contact the CCS Help Centre at uoguel.ph/IThelp
Aug 22, 16:09 EDT
What to Expect
Phones at Guelph and Ridgetown campuses will briefly disconnect from the cloud system and automatically register with local SRST gateways.
During this time, only basic calling features will be available: internal extension dialing, PSTN calls, and emergency dialing.
Unavailable during the test: queues, call trees, extension mobility, and hunt groups.
Users may notice short service interruptions (up to 10 minutes) while phones re-register.
No user action is required.
This test is an important step to ensure reliable phone service during a real network outage.
If you have any questions, please contact the CCS Help Centre at uoguel.ph/IThelp
Aug 22, 16:09 EDT
Aug 27, 2025
No incidents reported.
Aug 26, 2025
Completed -
The scheduled maintenance has been completed.
Aug 26, 08:01 EDT
Aug 26, 08:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:00 EDT
Aug 26, 06:00 EDT
Scheduled -
The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.
The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Aug 25, 23:30 EDT
The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Aug 25, 23:30 EDT
Completed -
The scheduled maintenance has been completed.
Aug 26, 08:00 EDT
Aug 26, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:01 EDT
Aug 26, 06:01 EDT
Scheduled -
The VPN Authentication Servers will be undergoing maintenance.
No interruption in service is expected.
Aug 21, 09:35 EDT
No interruption in service is expected.
Aug 21, 09:35 EDT
Aug 25, 2025
No incidents reported.
Aug 24, 2025
Completed -
The scheduled maintenance has been completed.
Aug 24, 08:43 EDT
Aug 24, 08:43 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 06:00 EDT
Aug 24, 06:00 EDT
Scheduled -
On Sunday , Aug 24th , B/W 6:00 AM to 9:00 AM , we will be performing a maintenance on our FootPrints ticketing system.
During this time frame, access to FootPrints services will not be available. Email requests send to FootPrints during the maintenance will be queued and processed in timely manner once maintenance is complete.
We will be posting updates to CCS System Status web page during the maintenance.
For any questions or concerns , please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help
Thank you for your cooperation
Aug 20, 08:28 EDT
During this time frame, access to FootPrints services will not be available. Email requests send to FootPrints during the maintenance will be queued and processed in timely manner once maintenance is complete.
We will be posting updates to CCS System Status web page during the maintenance.
For any questions or concerns , please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help
Thank you for your cooperation
Aug 20, 08:28 EDT
Aug 23, 2025
Completed -
The scheduled maintenance has been completed.
Aug 23, 14:00 EDT
Aug 23, 14:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 10:00 EDT
Aug 23, 10:00 EDT
Scheduled -
The eduroam Visitor Access (eVA) platform operated by the CANARIE organization will be undergoing maintenance.
Interruptions in eVA users' authentications to the eduroam service are expected during this window.
Aug 18, 14:22 EDT
Interruptions in eVA users' authentications to the eduroam service are expected during this window.
Aug 18, 14:22 EDT
Aug 22, 2025
No incidents reported.
Aug 21, 2025
Completed -
The scheduled maintenance has been completed.
Aug 21, 08:00 EDT
Aug 21, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 06:00 EDT
Aug 21, 06:00 EDT
Scheduled -
The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.
The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Aug 19, 11:19 EDT
The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Aug 19, 11:19 EDT
Aug 20, 2025
No incidents reported.
Aug 19, 2025
No incidents reported.