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About This Site
Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.
Scheduled Maintenance
Drupal 7 Web Sites Scheduled Maintenance May 12, 2026 06:00-08:00 EDT
Drupal 7 web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
Posted on May 08, 2026 - 14:47 EDT
Posted on May 08, 2026 - 14:47 EDT
Past Incidents
May 8, 2026
Completed -
The scheduled maintenance has been completed.
May 8, 00:01 EDT
May 8, 00:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:01 EDT
May 7, 21:01 EDT
Scheduled -
The network authentication servers for VPN, wired ports (residence and public ports) and wireless guest services will be undergoing maintenance.
No interruption in service is expected.
May 5, 15:17 EDT
No interruption in service is expected.
May 5, 15:17 EDT
Completed -
The scheduled maintenance has been completed.
May 8, 00:00 EDT
May 8, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 EDT
May 7, 21:00 EDT
Scheduled -
CCS will be performing an urgent maintenance on the Contact Center system on Thursday, May 7, 2026, between 6:00 AM and 8:00 AM.
Impact:
- Queue calls will be impacted for approximately 15–30 minutes during the maintenance window.
- Temporary unavailability of the Contact Center web interface and agent login services may occur.
- No impact is expected to phone registration, internal/external calling, emergency phones, or call forwarding services.
- All services will be fully restored once the maintenance is completed.
If you have any questions or require support, please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca.
May 4, 12:44 EDT
Impact:
- Queue calls will be impacted for approximately 15–30 minutes during the maintenance window.
- Temporary unavailability of the Contact Center web interface and agent login services may occur.
- No impact is expected to phone registration, internal/external calling, emergency phones, or call forwarding services.
- All services will be fully restored once the maintenance is completed.
If you have any questions or require support, please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca.
May 4, 12:44 EDT
May 7, 2026
May 6, 2026
Completed -
The scheduled maintenance has been completed.
May 6, 08:00 EDT
May 6, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 EDT
May 6, 06:00 EDT
Scheduled -
The Database and Systems Teams will be performing OS maintenances this week:
Oracle APEX Servers Wednesday, May 6th, 6:00 am – 8:00am
Finance Applications affected:
1. ECS
2. CIBC
3. Cognos
4. FRS
5. Grant and Budget
6. SMC
7. PIES
8. RRV
9. OneForm
10. FinSAS
Human Resources Applications affected:
1. Access Control
2. HRER
3. Job Scheduler
4. Time Entry
May 4, 13:26 EDT
Oracle APEX Servers Wednesday, May 6th, 6:00 am – 8:00am
Finance Applications affected:
1. ECS
2. CIBC
3. Cognos
4. FRS
5. Grant and Budget
6. SMC
7. PIES
8. RRV
9. OneForm
10. FinSAS
Human Resources Applications affected:
1. Access Control
2. HRER
3. Job Scheduler
4. Time Entry
May 4, 13:26 EDT
May 5, 2026
Completed -
The scheduled maintenance has been completed.
May 5, 08:00 EDT
May 5, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:00 EDT
May 5, 06:00 EDT
Scheduled -
The campus VPN service will be undergoing maintenance.
No interruption in service is expected.
Apr 28, 10:41 EDT
No interruption in service is expected.
Apr 28, 10:41 EDT
May 4, 2026
Resolved -
This issue stemmed from an internal issue at Microsoft though specific details are unavailable.
The scope turned out to be less extensive than first feared. Problems for the affected accounts have been resolved.
May 4, 12:05 EDT
The scope turned out to be less extensive than first feared. Problems for the affected accounts have been resolved.
May 4, 12:05 EDT
Investigating -
We have been receiving reports of users unable to log in to Email or other M365 services. It appears that user licenses are not being applied properly and the cause is under investigation with Microsoft. It is not clear at this point when a resolution will be omplemented. We will update this incident as more information is available.
May 1, 12:29 EDT
May 1, 12:29 EDT
May 3, 2026
No incidents reported.
May 2, 2026
Completed -
The scheduled maintenance has been completed.
May 2, 14:00 EDT
May 2, 14:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 06:00 EDT
May 2, 06:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
May 1, 09:16 EDT
May 1, 09:16 EDT
Scheduled -
The network authentication servers for VPN, wired ports (residence and public ports) and wireless guest services will be undergoing maintenance.
Several brief interruptions in service are expected.
May 1, 09:07 EDT
Several brief interruptions in service are expected.
May 1, 09:07 EDT
May 1, 2026
Completed -
The scheduled maintenance has been completed.
May 1, 00:00 EDT
May 1, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 21:00 EDT
Apr 30, 21:00 EDT
Scheduled -
The network authentication servers for VPN, wired ports (residence and public ports) and wireless guest services will be undergoing maintenance.
One brief interruption in service is expected.
Apr 22, 09:02 EDT
One brief interruption in service is expected.
Apr 22, 09:02 EDT
Apr 30, 2026
Apr 29, 2026
Completed -
The scheduled maintenance has been completed.
Apr 29, 08:00 EDT
Apr 29, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:00 EDT
Apr 29, 06:00 EDT
Scheduled -
The Flex Credit Allocation Web Application will be undergoing maintenance. 2 hours of interruption in service is expected. The Flex Credit Allocation Web Application will not be accessible during this time.
Apr 28, 14:04 EDT
Apr 28, 14:04 EDT
Apr 28, 2026
No incidents reported.
Apr 27, 2026
Completed -
The scheduled maintenance has been completed.
Apr 27, 16:00 EDT
Apr 27, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 09:00 EDT
Apr 27, 09:00 EDT
Scheduled -
CCS will be migrating all remaining analog devices from the legacy Siemens phone system to new Voice Gateways integrated with the Cisco Telephony platform. This upgrade will improve reliability and ensure long-term support.
Schedule:
April 23 (8:00 AM – 3:00 PM): Emergency poles and elevator phones
April 24 (8:00 AM – 3:00 PM): Indoor emergency phones
April 27 (business hours): Remaining analog devices
Impact:
Temporary interruption to emergency and non-emergency analog devices (~5–10 minutes per device during cut-over)
No impact to business phones or core campus telephony services
No action is required. Most users will not notice any changes.
If you have questions, please contact the CCS Help Centre at x58888 or IThelp@uoguelph.ca
Apr 22, 11:33 EDT
Schedule:
April 23 (8:00 AM – 3:00 PM): Emergency poles and elevator phones
April 24 (8:00 AM – 3:00 PM): Indoor emergency phones
April 27 (business hours): Remaining analog devices
Impact:
Temporary interruption to emergency and non-emergency analog devices (~5–10 minutes per device during cut-over)
No impact to business phones or core campus telephony services
No action is required. Most users will not notice any changes.
If you have questions, please contact the CCS Help Centre at x58888 or IThelp@uoguelph.ca
Apr 22, 11:33 EDT
Apr 26, 2026
No incidents reported.
Apr 25, 2026
No incidents reported.
Apr 24, 2026
Completed -
The scheduled maintenance has been completed.
Apr 24, 17:30 EDT
Apr 24, 17:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 16:45 EDT
Apr 24, 16:45 EDT
Scheduled -
The Database Team will be performing Oracle (EBS) Maintenance Friday, April 24, 4:45pm – 5:30pm.
Finance Applications affected:
1. Oracle (EBS)
2. ECS
3. CIBC
4. Grant and Budget
5. PIES
Apr 24, 14:12 EDT
Finance Applications affected:
1. Oracle (EBS)
2. ECS
3. CIBC
4. Grant and Budget
5. PIES
Apr 24, 14:12 EDT
Completed -
The scheduled maintenance has been completed.
Apr 24, 15:00 EDT
Apr 24, 15:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 08:00 EDT
Apr 24, 08:00 EDT
Scheduled -
CCS will be migrating all remaining analog devices from the legacy Siemens phone system to new Voice Gateways integrated with the Cisco Telephony platform. This upgrade will improve reliability and ensure long-term support.
Schedule:
April 23 (8:00 AM – 3:00 PM): Emergency poles and elevator phones
April 24 (8:00 AM – 3:00 PM): Indoor emergency phones
April 27 (business hours): Remaining analog devices
Impact:
Temporary interruption to emergency and non-emergency analog devices (~5–10 minutes per device during cut-over)
No impact to business phones or core campus telephony services
No action is required. Most users will not notice any changes.
If you have questions, please contact the CCS Help Centre at x58888 or IThelp@uoguelph.ca
Apr 22, 11:32 EDT
Schedule:
April 23 (8:00 AM – 3:00 PM): Emergency poles and elevator phones
April 24 (8:00 AM – 3:00 PM): Indoor emergency phones
April 27 (business hours): Remaining analog devices
Impact:
Temporary interruption to emergency and non-emergency analog devices (~5–10 minutes per device during cut-over)
No impact to business phones or core campus telephony services
No action is required. Most users will not notice any changes.
If you have questions, please contact the CCS Help Centre at x58888 or IThelp@uoguelph.ca
Apr 22, 11:32 EDT