Unified Messaging Service Outage
Investigating - We are currently experiencing an issue with the Unified Messaging service.
Users may be unable to receive voicemail messages in their email during this time. Voicemail service itself is still available.
We expect the Unified Messaging service to be restored later this morning.
Thank you for your patience.
Aug 07, 2026 - 09:49 EDT

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance

CCS Next Generation Data Center Network Maintenance: Friday, August 7 at 10:00 PM to Saturday, August 8 at 12:00 AM Aug 7, 2026 22:00 - Aug 8, 2026 00:00 EDT

From Friday, August 7 at 10:00 PM to Saturday, August 8 at 12:00 AM, CCS will be conducting maintenance on the Next Generation Data Center network infrastructure.

This is the second of seven planned maintenance windows; additional maintenance windows will be scheduled and communicated in the coming weeks.

No service disruptions are anticipated during this work. If you have any questions or concerns, please contact the CCS Help Centre at ithelp@uoguelph.ca.
Posted on Aug 07, 2026 - 12:37 EDT

Oracle APEX - Maintenance Aug 11, 2026 05:30-08:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 05, 2026 - 11:01 EDT
Scheduled - The Database and Systems teams will be performing Oracle APEX related maintenance on August 11th - Database updates (5:30am to 8am).

Finance Applications affected:
• ECS
• CIBC
• Cognos
• FRS
• Grant and Budget
• SMC
• PIES
• RRV
• OneForm
• FinSAS

Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry
Aug 05, 2026 - 11:00 EDT

Wireless Maintenance at Animal Science and Nutrition building Aug 11, 2026 06:00-08:00 EDT

The wireless service at the Animal Science and Nutrition building will be undergoing maintenance.

Several short interruptions in service are expected.
Posted on Aug 07, 2026 - 13:52 EDT

Oracle APEX (OS) Maintenance Aug 13, 2026 06:00-08:00 EDT

The Database and Systems teams will be performing Oracle APEX related maintenance on August 13th - Database updates (6am to 8am).

Finance Applications affected:
• ECS
• CIBC
• Cognos
• FRS
• Grant and Budget
• SMC
• PIES
• RRV
• OneForm
• FinSAS

Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry
Posted on Aug 05, 2026 - 11:03 EDT

Aug 7, 2026

Unresolved incident: Unified Messaging Service Outage.

Aug 6, 2026

Elora Site Internet Connection Issue
Resolved - This incident has been resolved.
Aug 6, 18:43 EDT
Update - The Rogers transport team has completed their investigation and determined that the circuit alarms and service disruption are the result of a faulty line card at the 151 Front St. facility.

A replacement card is currently being sourced, and a technician has been scheduled to perform the hardware replacement as soon as it becomes available. At this time, there is no estimated time of restoration (ETR).
Aug 6, 14:20 EDT
Identified - One of our ISPs is currently experiencing an area-wide outage north of Guelph that is affecting the internet connection to the Elora Research Station site. At this time, we do not have an estimated time of restoration (ETR). We will provide an update as soon as additional information becomes available.
Aug 6, 09:49 EDT
CCS Rubrik Data Protection Platform OS upgrade
Completed - The scheduled maintenance has been completed.
Aug 6, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 09:00 EDT
Scheduled - Please be advised that on Thursday August 6th, 2026 between 09:00 AM and 12:00 noon CCS Systems Management will be performing an upgrade of the Data Protection Rubrik Platform.

CCS Rubrik Data Protection Platform OS upgrade – Thursday August 6th, 00:00 AM to 12:00 noon.

There is no expected impact to any services, however if you have any questions or concerns, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca
Aug 5, 15:12 EDT
Oracle APEX - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:00 EDT
Scheduled - The Database and Systems teams will be performing Oracle APEX related maintenance on August 6th - Database updates (5am to 8am).

Finance Applications affected:
• ECS
• CIBC
• Cognos
• FRS
• Grant and Budget
• SMC
• PIES
• RRV
• OneForm
• FinSAS

Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry
Aug 5, 10:56 EDT

Aug 5, 2026

Service interruption on multiple websites
Resolved - The fix from late last week resolved the problem. We consider this incident closed.

We appreciate your patience and support during this service interruption.
Aug 5, 10:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 31, 13:07 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 31, 12:36 EDT
Investigating - We are experiencing a service interruption on multiple websites as of 11:26 am. We are currently investigating the cause of this issue.

We appreciate your patience and support as we work to resolve this issue.
Jul 31, 11:28 EDT

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

CCS Next Generation Data Center Network Maintenance: Friday, July 31 at 10:00 PM to Saturday, August 1 at 2:00 AM
Completed - The scheduled maintenance has been completed.
Aug 1, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 22:00 EDT
Scheduled - From Friday, July 31 at 10:00 PM to Saturday, August 1 at 2:00 AM, CCS will be conducting maintenance on the Next Generation Data Center network infrastructure.

This is the first of seven planned maintenance windows; additional maintenance windows will be scheduled and communicated in the coming weeks.

No service disruptions are anticipated during this work. If you have any questions or concerns, please contact the CCS Help Centre at ithelp@uoguelph.ca.
Jul 28, 10:23 EDT

Jul 31, 2026

Jul 30, 2026

Oracle APEX Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 04:00 EDT
Scheduled - The Database and Systems teams will be performing Oracle APEX related maintenance on July 30 - Database updates (4am to 8am).

Finance Applications affected:
• ECS
• CIBC
• Cognos
• FRS
• Grant and Budget
• SMC
• PIES
• RRV
• OneForm
• FinSAS

Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry
Jul 29, 08:50 EDT
CFS Active Directory Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:00 EDT
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Jul 16, 08:57 EDT

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

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