Many users unable to access M365
Investigating - We have been receiving reports of users unable to log in to Email or other M365 services. It appears that user licenses are not being applied properly and the cause is under investigation with Microsoft. It is not clear at this point when a resolution will be omplemented. We will update this incident as more information is available.
May 01, 2026 - 12:29 EDT

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance

Network Authentication Servers Maintenance May 2, 2026 06:00-12:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 01, 2026 - 09:16 EDT
Scheduled - The network authentication servers for VPN, wired ports (residence and public ports) and wireless guest services will be undergoing maintenance.

Several brief interruptions in service are expected.
May 01, 2026 - 09:07 EDT

VPN Maintenance May 5, 2026 06:00-08:00 EDT

The campus VPN service will be undergoing maintenance.

No interruption in service is expected.
Posted on Apr 28, 2026 - 10:41 EDT
May 2, 2026

No incidents reported today.

May 1, 2026
Network Authentication Servers Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 21:00 EDT
Scheduled - The network authentication servers for VPN, wired ports (residence and public ports) and wireless guest services will be undergoing maintenance.

One brief interruption in service is expected.
Apr 22, 09:02 EDT
Apr 30, 2026
Apr 29, 2026
Flex Credit Allocation Web Application Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:00 EDT
Scheduled - The Flex Credit Allocation Web Application will be undergoing maintenance. 2 hours of interruption in service is expected. The Flex Credit Allocation Web Application will not be accessible during this time.
Apr 28, 14:04 EDT
Apr 28, 2026

No incidents reported.

Apr 27, 2026
Telephony Maintenance: Analog Phone System Migration - Day 3
Completed - The scheduled maintenance has been completed.
Apr 27, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 09:00 EDT
Scheduled - CCS will be migrating all remaining analog devices from the legacy Siemens phone system to new Voice Gateways integrated with the Cisco Telephony platform. This upgrade will improve reliability and ensure long-term support.

Schedule:

April 23 (8:00 AM – 3:00 PM): Emergency poles and elevator phones
April 24 (8:00 AM – 3:00 PM): Indoor emergency phones
April 27 (business hours): Remaining analog devices

Impact:

Temporary interruption to emergency and non-emergency analog devices (~5–10 minutes per device during cut-over)
No impact to business phones or core campus telephony services
No action is required. Most users will not notice any changes.

If you have questions, please contact the CCS Help Centre at x58888 or IThelp@uoguelph.ca
Apr 22, 11:33 EDT
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Oracle (EBS) Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 16:45 EDT
Scheduled - The Database Team will be performing Oracle (EBS) Maintenance Friday, April 24, 4:45pm – 5:30pm.

Finance Applications affected:

1. Oracle (EBS)
2. ECS
3. CIBC
4. Grant and Budget
5. PIES
Apr 24, 14:12 EDT
Telephony Maintenance: Analog Phone System Migration - Day 2
Completed - The scheduled maintenance has been completed.
Apr 24, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 08:00 EDT
Scheduled - CCS will be migrating all remaining analog devices from the legacy Siemens phone system to new Voice Gateways integrated with the Cisco Telephony platform. This upgrade will improve reliability and ensure long-term support.

Schedule:

April 23 (8:00 AM – 3:00 PM): Emergency poles and elevator phones
April 24 (8:00 AM – 3:00 PM): Indoor emergency phones
April 27 (business hours): Remaining analog devices

Impact:

Temporary interruption to emergency and non-emergency analog devices (~5–10 minutes per device during cut-over)
No impact to business phones or core campus telephony services
No action is required. Most users will not notice any changes.

If you have questions, please contact the CCS Help Centre at x58888 or IThelp@uoguelph.ca
Apr 22, 11:32 EDT
Apr 23, 2026
Campus Network Maintenance: April 23rd 8pm - 11pm
Completed - The scheduled maintenance has been completed.
Apr 23, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 EDT
Scheduled - From April 23rd 8pm to 11pm, CCS will be performing network maintenance on one of the University's edge routers that provides backup internet access.

This is the first one of the series of two maintenances, the second one will be scheduled soon. No internet access service interruption is expected to all campus users. If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Apr 16, 13:53 EDT
Telephony Maintenance: Analog Phone System Migration - Day 1
Completed - The scheduled maintenance has been completed.
Apr 23, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 EDT
Scheduled - CCS will be migrating all remaining analog devices from the legacy Siemens phone system to new Voice Gateways integrated with the Cisco Telephony platform. This upgrade will improve reliability and ensure long-term support.

Schedule:

April 23 (8:00 AM – 3:00 PM): Emergency poles and elevator phones
April 24 (8:00 AM – 3:00 PM): Indoor emergency phones
April 27 (business hours): Remaining analog devices

Impact:

Temporary interruption to emergency and non-emergency analog devices (~5–10 minutes per device during cut-over)
No impact to business phones or core campus telephony services
No action is required. Most users will not notice any changes.

If you have questions, please contact the CCS Help Centre at x58888 or IThelp@uoguelph.ca
Apr 22, 11:32 EDT
Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

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