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Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance

Student Information System - Colleague UI, WebAdvisor and Informer May 23, 2026 06:00-18:00 EDT

Please be aware that Colleague UI, WebAdvisor, and Informer will be offline on Saturday, May 23, from 6:00 am to 6:00 pm.

CCS will be performing essential upgrades to ensure our systems remain secure and up to date. We apologize for the inconvenience and appreciate your patience.

You can find updates about our progress on the University of Guelph Systems Status page at https://uoguelph.statuspage.io

If you encounter any problems after this maintenance, please let us know by contacting the CCS IT Help Centre at ithelp@uoguelph.ca
Posted on May 11, 2026 - 10:43 EDT

Wireless Authentication Servers Maintenance May 26, 2026 06:00-08:00 EDT

The wireless authentication servers will be undergoing maintenance.

Short interruptions in wireless service are expected.
Posted on May 11, 2026 - 11:22 EDT

CFS Active Directory Maintenance May 26, 2026 06:00-08:00 EDT

The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Posted on May 22, 2026 - 14:16 EDT

Network Switch Maintenance May 28, 2026 06:00-08:00 EDT

CCS will be upgrading network switches between 6:00 and 8:00 am on Thursday, May 28th. During this maintenance, Phone and Wired/Wireless network services will be unavailable for approximately 15 minutes. All services will be available by 8 AM.

Buildings affected:

ANCC(49), FVMI(46), CMC(137), OMAFRA(504),PAHL(89),OVCM(39),CBG(135),GFTC(88),ROZH(142).
Posted on May 22, 2026 - 12:51 EDT

ISP Maintenance at Lib Annex June 18th 12am - 6am Jun 18, 2026 00:00-06:00 EDT

From 12:00 AM to 6:00 AM on Thursday, June 18, one of the University’s ISPs will be performing scheduled maintenance that may impact network connectivity at the Library Annex located at 110 Malcolm Road, Guelph. Network interruptions of up to 30 minutes may occur during this maintenance window.

No interruption to campus Internet access is anticipated during this time. If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on May 13, 2026 - 15:00 EDT

ISP Maintenance June 24th 12am - 6am Jun 24, 2026 00:00-06:00 EDT

From 12:00 AM to 6:00 AM on Wednesday, June 24, one of the University’s ISPs will be performing scheduled maintenance that will impact network connectivity at the following locations of up to 30 minutes during this maintenance window:

- Library Annex located at 110 Malcolm Road, Guelph.
- Gordon Hall Residence
- Research Park
- Ridgetown Campus

No interruption to campus Internet access is anticipated during this time. If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on May 15, 2026 - 08:44 EDT
May 22, 2026
Oracle EBS (OS) Maintenance
Completed - The scheduled maintenance has been completed.
May 22, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 16:30 EDT
Scheduled - The Database and Systems Teams will be performing OS maintenances this week:
Oracle (EBS) Servers Friday, May 22, 4:30pm – 6:30pm

Finance Applications affected:
1. Oracle (EBS)
2. ECS
3. CIBC
4. Grant and Budget
5. PIES
May 19, 15:15 EDT
May 21, 2026
Eduroam Authentication Servers Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:00 EDT
Scheduled - The eduroam authentication servers will be undergoing maintenance.

No interruption in service is expected.
May 15, 14:26 EDT
May 20, 2026

No incidents reported.

May 19, 2026
Wireless Authentication Servers Maintenance
Completed - The scheduled maintenance has been completed.
May 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:00 EDT
Scheduled - The wireless authentication servers will be undergoing maintenance.

Short interruptions in wireless service are expected.
May 11, 11:20 EDT
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026
Gryphons at Work (GAW) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 EDT
Scheduled - The Gryphons at Work (GAW) HR Management System will be undergoing maintenance. 7 hours of interruption in service is expected. Gryphons at Work will not be accessible during this window.
May 15, 15:59 EDT
Campus Network Maintenance: May 15th 8pm - May 16th 12am
Completed - The scheduled maintenance has been completed.
May 16, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:00 EDT
Scheduled - From Friday May 15th 8pm to 12am, CCS will conduct network maintenance on one of the University’s edge routers, which provides Internet access to the campus.

No interruptions to Internet access are anticipated for campus users during this time. If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
May 15, 08:36 EDT
May 15, 2026
ORACLE (APEX) OS Maintenance - May 15th 6-8am
Completed - The scheduled maintenance has been completed.
May 15, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 EDT
Scheduled - The Database and Systems Teams will be performing OS maintenances this week:
Oracle (APEX) Servers Friday, May 15th, 6:00 am – 8:00am

Finance Applications affected:

- ECS
- CIBC
- Cognos
- FRS
- Grant and Budget
- SMC
- PIES
- RRV
- OneForm
- FinSAS

Human Resources Applications affected:

• Access Control
• HRER
• Job Scheduler
• Time Entry
May 12, 10:38 EDT
May 14, 2026

No incidents reported.

May 13, 2026
Gryphons at Work (GaW) Service Interruption: Some features are currently unavailable
Resolved - This incident has been resolved.
May 13, 10:58 EDT
Identified - The following services in Gryphons at Work (GaW) have been restored:
- Pay statements
- Onboarding dashboard

Issues related to following services are still being investigated:
- Reporting
- Certain integrations

We will provide more updates once these services become available.
May 12, 16:24 EDT
Investigating - Currently, the following functionalities are not available within the Gryphons at Work (GaW) system:

- Reporting
- Pay statements
- Onboarding dashboard
- Certain integrations

We have engaged SAP to investigate this issue.

We will provide updates as they become available at the following link:

https://uoguelphca.sharepoint.com/sites/GryphonsAtWorkKnowledgeSite/SitePages/Limited-GAW-functionality-issue-this-morning.aspx
May 12, 10:26 EDT
May 12, 2026
Drupal 7 Web Sites Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 EDT
Scheduled - Drupal 7 web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
May 8, 14:47 EDT
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Network Authentication Servers Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:01 EDT
Scheduled - The network authentication servers for VPN, wired ports (residence and public ports) and wireless guest services will be undergoing maintenance.

No interruption in service is expected.
May 5, 15:17 EDT
Telephony Service Maintenance - Contact Center System
Completed - The scheduled maintenance has been completed.
May 8, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 EDT
Scheduled - CCS will be performing an urgent maintenance on the Contact Center system on Thursday, May 7, 2026, between 6:00 AM and 8:00 AM.

Impact:
- Queue calls will be impacted for approximately 15–30 minutes during the maintenance window.
- Temporary unavailability of the Contact Center web interface and agent login services may occur.
- No impact is expected to phone registration, internal/external calling, emergency phones, or call forwarding services.
- All services will be fully restored once the maintenance is completed.

If you have any questions or require support, please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca.
May 4, 12:44 EDT
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