Get email notifications whenever U of G IT System creates, updates or resolves an incident.
Get text message notifications whenever U of G IT System creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Visit our support site.
All Systems Operational
About This Site
Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.
Past Incidents
Jan 3, 2026
No incidents reported today.
Jan 2, 2026
No incidents reported.
Jan 1, 2026
No incidents reported.
Dec 31, 2025
No incidents reported.
Dec 30, 2025
No incidents reported.
Dec 29, 2025
No incidents reported.
Dec 28, 2025
No incidents reported.
Dec 27, 2025
No incidents reported.
Dec 26, 2025
No incidents reported.
Dec 25, 2025
No incidents reported.
Dec 24, 2025
No incidents reported.
Dec 23, 2025
Completed -
The scheduled maintenance has been completed.
Dec 23, 08:00 EST
Dec 23, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 06:00 EST
Dec 23, 06:00 EST
Scheduled -
The network authentication servers for VPN, wired ports (residence and public ports) and wireless guest services will be undergoing maintenance.
No interruption in service is expected.
Dec 18, 11:52 EST
No interruption in service is expected.
Dec 18, 11:52 EST
Dec 22, 2025
Completed -
The scheduled maintenance has been completed.
Dec 22, 08:00 EST
Dec 22, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 06:00 EST
Dec 22, 06:00 EST
Scheduled -
The network switches at the Ridgetown campus will be undergoing maintenance.
During this maintenance, Phone and Wired/Wireless network services will be unavailable for approximately 20 minutes. All services will be available by 8 AM.
Dec 18, 14:38 EST
During this maintenance, Phone and Wired/Wireless network services will be unavailable for approximately 20 minutes. All services will be available by 8 AM.
Dec 18, 14:38 EST
Completed -
The scheduled maintenance has been completed.
Dec 22, 00:00 EST
Dec 22, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 22:00 EST
Dec 21, 22:00 EST
Scheduled -
On Sunday, December 21, from 10:00 pm to 12:00 a.m., CCS will conduct a planned Survivable Remote Site Telephony (SRST) test to simulate a network outage and confirm our system recovery process.
What to Expect
- Phones at Guelph and Ridgetown campuses will briefly disconnect from the cloud system and automatically register with local SRST gateways.
- Users may notice short service interruptions (up to 10 minutes) while phones re-register between systems.
- During this time, only basic calling features will be available: internal extension dialing, PSTN calls, and emergency dialing.
- Unavailable during the test: Jabber, advanced features like queues, call trees, extension mobility, and hunt groups.
No user action is required.
This test is an important step in validating the reliability of our phone system in the event of a network outage.
If you have any questions, please contact the CCS Help Centre at uoguel.ph/IThelp
Dec 18, 12:29 EST
What to Expect
- Phones at Guelph and Ridgetown campuses will briefly disconnect from the cloud system and automatically register with local SRST gateways.
- Users may notice short service interruptions (up to 10 minutes) while phones re-register between systems.
- During this time, only basic calling features will be available: internal extension dialing, PSTN calls, and emergency dialing.
- Unavailable during the test: Jabber, advanced features like queues, call trees, extension mobility, and hunt groups.
No user action is required.
This test is an important step in validating the reliability of our phone system in the event of a network outage.
If you have any questions, please contact the CCS Help Centre at uoguel.ph/IThelp
Dec 18, 12:29 EST
Dec 21, 2025
Completed -
The scheduled maintenance has been completed.
Dec 21, 02:00 EST
Dec 21, 02:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 20:00 EST
Dec 20, 20:00 EST
Scheduled -
CCS will be performing vendor-recommended software updates to the Guelph and Ridgetown campus wireless systems from Saturday, December 20 at 10:00 p.m. to Sunday, December 21 at 4:00 a.m. Several short interruptions (approximately five minutes each) of wireless services are expected during this maintenance window.
Dec 11, 10:01 EST
Dec 11, 10:01 EST
Dec 20, 2025