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All Systems Operational
About This Site
Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.
Past Incidents
Apr 3, 2026
No incidents reported today.
Apr 2, 2026
Completed -
The scheduled maintenance has been completed.
Apr 2, 08:00 EDT
Apr 2, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:00 EDT
Apr 2, 06:00 EDT
Scheduled -
The network authentication servers for VPN, residence and open public wired ports, and wireless guest services will be undergoing maintenance.
One brief interruption in service is expected.
Mar 30, 13:31 EDT
One brief interruption in service is expected.
Mar 30, 13:31 EDT
Apr 1, 2026
No incidents reported.
Mar 31, 2026
Completed -
The scheduled maintenance has been completed.
Mar 31, 08:00 EDT
Mar 31, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 06:00 EDT
Mar 31, 06:00 EDT
Scheduled -
Please be advised that on Tuesday March 31st 2026 starting at 6:00 AM, CCS Systems Management will be performing an OS Upgrade of the Netapp Storage Platform. This is the shared storage hardware that hosts secondary storage and web content.
There is the possibility of a short period of connectivity loss during this maintenance. If you have any questions or concerns, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca
Mar 27, 11:44 EDT
There is the possibility of a short period of connectivity loss during this maintenance. If you have any questions or concerns, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca
Mar 27, 11:44 EDT
Mar 30, 2026
No incidents reported.
Mar 29, 2026
No incidents reported.
Mar 28, 2026
No incidents reported.
Mar 27, 2026
Resolved -
Services are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.
We appreciate your patience and support during this service interruption.
Mar 27, 08:54 EDT
We appreciate your patience and support during this service interruption.
Mar 27, 08:54 EDT
Monitoring -
Services are now back online. We apologize for any inconvenience and will continue to monitor the service.
Mar 25, 20:36 EDT
Mar 25, 20:36 EDT
Identified -
We are experiencing another outage of Password Manager Pro as of approximately 6:45pm. We are currently investigating the cause of this issue.
We will provide updates on this page until resolution of the issue. Next update will be at approximately 9:30pm.
We appreciate your patience and support as we work to resolve this issue.
Mar 25, 20:24 EDT
We will provide updates on this page until resolution of the issue. Next update will be at approximately 9:30pm.
We appreciate your patience and support as we work to resolve this issue.
Mar 25, 20:24 EDT
Mar 26, 2026
Resolved -
Our ISP has confirmed that all fibre cable repairs are complete without any further service impacts. This incident has been resolved.
Mar 26, 15:05 EDT
Mar 26, 15:05 EDT
Update -
Network services have been restored to Ridgetown, Elora Research, Research Park, Library Annex, and Gordon Hall.
No further outage is expected, however we are continuing to monitor service presence and stability while the ISP proceeds with repairing the remaining fibre cables.
Mar 26, 08:21 EDT
No further outage is expected, however we are continuing to monitor service presence and stability while the ISP proceeds with repairing the remaining fibre cables.
Mar 26, 08:21 EDT
Update -
The ISP has advised that the splicing work is still ongoing as of 6.30 am.
CCS continues to monitor the affected remote site connections.
The next update is expected by 8 am.
We apologize for any inconvenience and appreciate everybody's patience and support.
Mar 26, 06:45 EDT
CCS continues to monitor the affected remote site connections.
The next update is expected by 8 am.
We apologize for any inconvenience and appreciate everybody's patience and support.
Mar 26, 06:45 EDT
Monitoring -
According to Rogers, the Fibre team continues to prepare the cables for splicing. Once the preparation is complete, the crew will begin splicing the larger of the cables. some services will begin to recover as splicing progresses but they expect full service recovery will not be before 4 or 5 AM.
CCS will continue to monitor the situation and provide an update early tomorrow morning.
We apologize for any inconvenience.
Mar 25, 20:43 EDT
CCS will continue to monitor the situation and provide an update early tomorrow morning.
We apologize for any inconvenience.
Mar 25, 20:43 EDT
Update -
ISP repair crews have confirmed that a section of the fibre infrastructure requires replacement. Work is currently underway. They advise that this phase of the repair is expected to take approximately four hours.
Additional repair crews are on site preparing the fibre for restoration, with multiple teams working in parallel to expedite recovery efforts.
The next update is expected by 8 pm.
Everybody's continued patience and support is greatly appreciated.
Mar 25, 18:19 EDT
Additional repair crews are on site preparing the fibre for restoration, with multiple teams working in parallel to expedite recovery efforts.
The next update is expected by 8 pm.
Everybody's continued patience and support is greatly appreciated.
Mar 25, 18:19 EDT
Update -
ISP technicians have confirmed fibre damage resulting from a vehicle accident.
Repair Work is actively underway to restore service as quickly and safely as possible.
The next update is expected by 6 pm.
We appreciate everybody's understanding and patience.
Mar 25, 16:54 EDT
Repair Work is actively underway to restore service as quickly and safely as possible.
The next update is expected by 6 pm.
We appreciate everybody's understanding and patience.
Mar 25, 16:54 EDT
Update -
The Internet Service Provider (ISP) has acknowledged that this issue is caused by a fibre cut and affects the broader Guelph area. Technicians have been dispatched to repair the fibre connection.
We expect to receive another update by 5 pm.
Mar 25, 15:00 EDT
We expect to receive another update by 5 pm.
Mar 25, 15:00 EDT
Identified -
A service outage has occurred with one of the University ISPs. Guelph campus services were only briefly affected and have recovered, but several remote sites, including Ridgetown, Elora Research, Research Park, and Gordon Hall are currently impacted.
We currently are assessing impact and following up with the service provider for more information. Additional updates to follow.
Mar 25, 12:34 EDT
We currently are assessing impact and following up with the service provider for more information. Additional updates to follow.
Mar 25, 12:34 EDT
Completed -
The scheduled maintenance has been completed.
Mar 26, 13:00 EDT
Mar 26, 13:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 10:00 EDT
Mar 26, 10:00 EDT
Scheduled -
Please be advised that on Thursday March 26th, 2026 starting at 10:00 AM, CCS Systems Management will be performing maintenance on shared storage hardware that hosts secondary storage and web content.
No impact is expected."
Mar 25, 09:44 EDT
No impact is expected."
Mar 25, 09:44 EDT
Mar 25, 2026
Resolved -
This incident has been resolved, and service is back online.
Mar 25, 14:52 EDT
Mar 25, 14:52 EDT
Investigating -
We are currently experiencing an issue with our password manager service and are investigating.
Mar 25, 13:53 EDT
Mar 25, 13:53 EDT
Mar 24, 2026
Completed -
The scheduled maintenance has been completed.
Mar 24, 08:00 EDT
Mar 24, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 06:00 EDT
Mar 24, 06:00 EDT
Scheduled -
The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.
The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Mar 11, 14:19 EDT
The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Mar 11, 14:19 EDT
Mar 23, 2026
No incidents reported.
Mar 22, 2026
No incidents reported.
Mar 21, 2026
Completed -
The scheduled maintenance has been completed.
Mar 21, 01:30 EDT
Mar 21, 01:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 23:00 EDT
Mar 20, 23:00 EDT
Scheduled -
On Friday, March 20/2026, between 11:00 Pm and 1:30 Am, CCS will be performing software upgrade on the campus perimeter firewalls. We do not expect any service outage.
Mar 17, 10:01 EDT
Mar 17, 10:01 EDT
Mar 20, 2026
Completed -
The scheduled maintenance has been completed.
Mar 20, 18:30 EDT
Mar 20, 18:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 16:30 EDT
Mar 20, 16:30 EDT
Scheduled -
The Database Team will be performing Oracle (EBS) Maintenance Friday, March 20, 4:30pm – 6:30pm
Finance Applications affected:
1. Oracle (EBS)
2. ECS
3. CIBC
4. Grant and Budget
5. PIES
Mar 17, 10:03 EDT
Finance Applications affected:
1. Oracle (EBS)
2. ECS
3. CIBC
4. Grant and Budget
5. PIES
Mar 17, 10:03 EDT
Completed -
The scheduled maintenance has been completed.
Mar 20, 00:00 EDT
Mar 20, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 EDT
Mar 19, 22:00 EDT
Scheduled -
On Thursday, March 19th between 10:00pm - 12:00am, CCS will be performing maintenance on the campus network edge router at Johnston Hall.
No internet service interruption is expected to all campus users. If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
Mar 19, 11:36 EDT
No internet service interruption is expected to all campus users. If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
Mar 19, 11:36 EDT