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Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance

Wireless Authentication Servers Maintenance Nov 25, 2025 06:00-08:00 EST

The Wireless Authentication Servers will be undergoing maintenance.

No interruption in service is expected.

Posted on Nov 10, 2025 - 13:42 EST

Implementation of DMARC Nov 25, 2025 07:00-08:00 EST

Beginning November 25, 2025, CCS will implement DMARC (Domain-based Message Authentication, Reporting & Conformance) for the uoguelph.ca and guelphhumber.ca domains.

DMARC is an industry standard security protocol and is the next step in the continuous process of improving U of G’s email reliability and security. This implementation was originally planned for June 2025 but was delayed.
(Please refer to the previous CCS News story which has more information about DMARC. A version of this new email was posted to CCS news on Friday.)

Beginning on November 25, incoming messages that fail DMARC testing will be immediately quarantined. In turn, external email providers will be instructed to quarantine messages sent from U of G that do not pass DMARC.

CCS has been working with system owners, and all known business software solutions have been configured to support DMARC. Email sent from these systems will be unaffected. For incoming email, CCS will be monitoring the quarantine for legitimate messages and will notify users accordingly. In the future, we plan to reject incoming email from invalid sources, but we are starting with this quarantine step. There is no current timeline for full rejection, and no messages will be lost during the upcoming change.

DMARC is an important step in improving email security for all faculty, staff and students. This change aims to protect our community from phishing attempts, email spoofing and fraudulent messages that could compromise sensitive information.

Please get in touch with any questions or concerns by way of the helpdesk: ithelp@uoguelph.ca

Thank you.

Posted on Nov 19, 2025 - 16:16 EST

Network Switch Maintenance Nov 27, 2025 06:00-08:00 EST

The network switches at Vehicle Services Building, Macdonald Stewart Hall Addition, Research Innovation, G. M. Frost Centre, Massey Hall, Alumni Stadium and Day Hall will be undergoing maintenance.

During this maintenance, Phone and Wired/Wireless network services will be unavailable for approximately 20 minutes. All services will be available by 8 AM.

Posted on Nov 20, 2025 - 16:52 EST
Nov 23, 2025

No incidents reported today.

Nov 22, 2025
Completed - The scheduled maintenance has been completed.
Nov 22, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:30 EST
Scheduled - CCS will be performing maintenance on the Telephony Voice Routers at Guelph Campus on Friday, November 21, 2025, between 9:30 PM and 12:30 AM.

During this maintenance window:

• The voice routers will be reloaded.
• No service impact is expected to phone registration, internal or external calling, Contact Center services, or emergency phones.

If you have any questions or need support, please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca

Nov 20, 09:30 EST
Nov 21, 2025
Completed - The scheduled maintenance has been completed.
Nov 21, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:00 EST
Scheduled - Cognos Analytics will be upgraded this Friday (Nov 21) from 8am to 10am.
During this time, Cognos will be unavailable for approximately 40 mins.

Nov 20, 13:12 EST
Nov 20, 2025
Completed - The scheduled maintenance has been completed.
Nov 20, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:01 EST
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.

Nov 19, 11:39 EST
Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:00 EST
Scheduled - Cognos Analytics will be upgraded this Thursday (Nov 20) from 6am to 8am.
During this time, Cognos will be unavailable for approximately 40 mins.

Nov 18, 14:37 EST
Nov 19, 2025

No incidents reported.

Nov 18, 2025
Completed - The scheduled maintenance has been completed.
Nov 18, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:00 EST
Scheduled - Please be advised that on Tuesday, November 18, 2025, between 07:00 AM and 12:00 PM, CCS Systems Management will be performing upgrade of the Rubrik Platform. If you have any questions or concerns, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca
Nov 17, 14:05 EST
Completed - The scheduled maintenance has been completed.
Nov 18, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 EST
Scheduled - The wireless service at Gordon Hall will be undergoing maintenance.

One short interruption in service is expected.

Nov 12, 13:37 EST
Completed - The scheduled maintenance has been completed.
Nov 18, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 EST
Scheduled - The Wireless Authentication Servers will be undergoing maintenance.

No interruption in service is expected.

Nov 10, 13:41 EST
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025
Completed - The scheduled maintenance has been completed.
Nov 15, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:00 EST
Scheduled - The Gryphons at Work (GAW) HR Management System will be undergoing maintenance. 7 hours of interruption in service is expected. Gryphons at Work will not be accessible during this window.

In addition to this, we are aware of a current display issue affecting the Gryphons at Work home screen. While this glitch impacts some visuals, it does not affect system functionality. Department Admins and other users are still able to view and use their Approval tiles, but Quick Action tiles may not display at this time. Investigation is ongoing for the issue and SAP has been engaged.

Nov 14, 15:42 EST
Nov 14, 2025
Completed - The scheduled maintenance has been completed.
Nov 14, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:30 EST
Scheduled - CCS will be performing maintenance on the Contact Center system on Friday, November 14, 2025, between 9:30 PM and 11:30 PM.

• During this time, Agent login through IP Phone (Agent -QLogin button) will be unavailable.
• Other Contact Center services—such as call queuing, IVR menus, and supervisor tools—will remain available, with only brief reconnections possible during the upgrade.
• No impact is expected to phone registration, internal/external calls, queue calls, or emergency phones.
• All services will be fully restored once the update is complete.

If you have questions or need support, please contact the CCS Help Centre (uoguel.ph/IThelp).

Nov 12, 11:07 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 EST
Scheduled - The old on-premises voicemail system will be retired on Friday, November 14, 2025, at 10:00 p.m.

• After this time, any calls to the old voicemail system (dialling 40000 at Guelph or 63000 at Ridgetown) will be blocked.
• There is no impact on voicemail users, as all accounts have been re-registered on the new system.
• To access your voicemail, please continue using the new numbers: 45000 (Guelph) or 65000 (Ridgetown).

Need Assistance?
If you have questions or need support, please contact the CCS Help Centre (uoguel.ph/IThelp).

Nov 10, 15:43 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 18:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 16:30 EST
Scheduled - The DB and Systems Team will be performing Oracle EBS OS maintenance this Friday, November 14th, between 4:30pm and 6:30pm. During this time, Oracle (EBS) will not be available.
Nov 12, 13:54 EST
Nov 13, 2025

No incidents reported.

Nov 12, 2025
Completed - The scheduled maintenance has been completed.
Nov 12, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:31 EST
Scheduled - CA provider from Entrust to Let's Encrypt on web gateway for WILDCARD_SSL/TLS Certificates, WC_uoguelph_ca

What is happening?

The Certificate Authority (CA) provider for WILDCARD_SSL/TLS Certificates, specifically WC_uoguelph_ca, is being migrated from Entrust to Let’s Encrypt. This change is being implemented to leverage the benefits of Let’s Encrypt, including cost-effectiveness, automation capabilities, and widespread trust. This migration will utilize an existing, tested Ansible playbook for automated certificate issuance and renewal.

Existing TLS Certificate Details

The current TLS certificate chain for *.uoguelph.ca is as follows:

depth=3: C = US, ST = Texas, L = Houston, O = SSL Corporation, CN = SSL.com EV Root Certification Authority RSA R2
depth=2: C = US, O = SSL Corporation, CN = SSL.com TLS RSA Root CA 2022
depth=1: C = US, O = SSL Corporation, CN = Entrust OV TLS Issuing RSA CA 1
depth=0: C = CA, ST = Ontario, L = Guelph, O = University of Guelph, CN = *.uoguelph.ca
Not Before: Jan 6 14:47:10 2025 GMT
Not After: Jan 6 14:57:05 2026 GMT
When will this take place?

The scheduled migration will take place on: Date: November 12, 2025 Time: 9:00 AM ~ 12:00 PM

Which web services could this impact?

This migration will impact all web services utilizing *.uoguelph.ca domains. Here is the list:
    

aadtraining.uoguelph.ca

admission.uoguelph.ca

aeb.uoguelph.ca

ahl.uoguelph.ca

alfredc.uoguelph.ca

alumni.uoguelph.ca

aplacetogrow.uoguelph.ca

archive.uoguelph.ca

arts.uoguelph.ca

astra.uoguelph.ca

atguelph.uoguelph.ca

athletics.uoguelph.ca

bdo.uoguelph.ca

biodiversity.uoguelph.ca

bioinf.uoguelph.ca

biophysics.uoguelph.ca

bireporting.uoguelph.ca

brandguide.uoguelph.ca

campusday.uoguelph.ca

canadiansi.uoguelph.ca

catalystcentre.uoguelph.ca

cbase.uoguelph.ca

ccjp.uoguelph.ca

ccstest.uoguelph.ca

ccs.uoguelph.ca

cdn.uoguelph.ca

cecs.uoguelph.ca

ceps.uoguelph.ca

cfarm.uoguelph.ca

cfru.uoguelph.ca

cftcentre.uoguelph.ca

chemistry.uoguelph.ca

chugtest.uoguelph.ca

cio.uoguelph.ca

cmer.uoguelph.ca

cme.uoguelph.ca

coles.uoguelph.ca

collegeroyal.uoguelph.ca

confreg.uoguelph.ca

courseeval.uoguelph.ca

courselink.uoguelph.ca

cpes.uoguelph.ca

creativewriting.uoguelph.ca

csahs.uoguelph.ca

csl.uoguelph.ca

cso.uoguelph.ca

devoutlines.uoguelph.ca

dfinancesystems.uoguelph.ca

discover.uoguelph.ca

dvsport.uoguelph.ca

encampus.uoguelph.ca

engcluster.uoguelph.ca

engineering.uoguelph.ca

esl.uoguelph.ca

event.uoguelph.ca

executiveprograms.uoguelph.ca

experientiallearning.uoguelph.ca

fare.uoguelph.ca

financesystems.uoguelph.ca

fire.uoguelph.ca

foodsci.uoguelph.ca

gecg.uoguelph.ca

geg.uoguelph.ca

gradorientation.uoguelph.ca

gryphforms.uoguelph.ca

gsli.uoguelph.ca

guestsponsor.uoguelph.ca

honeybee.uoguelph.ca

hospitality.uoguelph.ca

housing.uoguelph.ca

hrdev.uoguelph.ca

hrtest.uoguelph.ca

hr.uoguelph.ca

iamagryphon.uoguelph.ca

ice.uoguelph.ca

idol.uoguelph.ca

indigenous.uoguelph.ca

infosec.uoguelph.ca

intranet.uoguelph.ca

ipdo.uoguelph.ca

ipt.uoguelph.ca

irp.uoguelph.ca

kemptvillec.uoguelph.ca

leadership.uoguelph.ca

listserv.uoguelph.ca

maestro.uoguelph.ca

manchukuolit.uoguelph.ca

maplewoods.uoguelph.ca

mathstat.uoguelph.ca

mba.uoguelph.ca

mbiotech.uoguelph.ca

molecular.uoguelph.ca

mydevicetest.uoguelph.ca

mydevice.uoguelph.ca

myphone.uoguelph.ca

nanoscience.uoguelph.ca

nano.uoguelph.ca

nmr.uoguelph.ca

nutristep.uoguelph.ca

oacleadership.uoguelph.ca

oac.uoguelph.ca

oarcdata.uoguelph.ca

obrcdata.uoguelph.ca

odrcdata.uoguelph.ca

oisp.uoguelph.ca

opened.uoguelph.ca

openonline.uoguelph.ca

open.uoguelph.ca

osrcdata.uoguelph.ca

outlines.uoguelph.ca

ovc.uoguelph.ca

parents.uoguelph.ca

physics.uoguelph.ca

police.uoguelph.ca

policies.uoguelph.ca

poppydev.uoguelph.ca

poppynew.uoguelph.ca

poppytestnew.uoguelph.ca

poppytest.uoguelph.ca

poppy.uoguelph.ca

prospect.uoguelph.ca

psa.uoguelph.ca

qmaticbus.uoguelph.ca

qmatic.uoguelph.ca

saoh.uoguelph.ca

scienceolympics.uoguelph.ca

secure.uoguelph.ca

sedrd.uoguelph.ca

ses.uoguelph.ca

soe.uoguelph.ca

sofamprintstudy.uoguelph.ca

spark.uoguelph.ca

stage.uoguelph.ca

strategicrenewal.uoguelph.ca

studentaffairs.uoguelph.ca

studentlife.uoguelph.ca

sustainability.uoguelph.ca

sustainablecommerce.uoguelph.ca

tableau.uoguelph.ca

testchug.uoguelph.ca

tfinancesystems.uoguelph.ca

tle.uoguelph.ca

tutoring.uoguelph.ca

ufinancesystems.uoguelph.ca

unitedway.uoguelph.ca

virtualvetderm.uoguelph.ca

wellness.uoguelph.ca

wireless.uoguelph.ca



What do you need to do before the scheduled migration as a service owner?

Action Required: Please verify whether your web applications need to import the root certificate from Let’s Encrypt at the backend. The specific root certificate to consider is:

depth=2: C = US, O = Internet Security Research Group, CN = ISRG Root X1
Typically, such needs exist for any server-to-server connections to endpoints behind the web gateway that use these certificates, since the Let’s Encrypt roots may not be in your application’s trust store. If you determine that you need to import the root certificate, please do so before the scheduled migration on November 12, 2025.

If you have any questions, please feel free to reach out to me directly.

Nov 12, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:30 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 06:26 EST
Scheduled - We will be undergoing sched u led maintenance during this time.
Nov 12, 06:24 EST
Nov 11, 2025
Completed - The scheduled maintenance has been completed.
Nov 11, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:30 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 09:32 EST
Scheduled - The Database and Systems Team(s) will be performing Oracle OS maintenance on November 11, 5:30 am – 8:00am.

The following applications will not be available during this time.

Finance Applications affected:
• ECS
• CIBC
• Cognos
• FRS
• Grant and Budget
• SMC
• PIES
• RRV
• One Form
• FIN SAS

Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry

Nov 4, 09:28 EST
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.