University of Guelph IT System Status

All Systems Operational

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance

Drupal Web Sites Scheduled Maintenance Jan 27, 06:00-08:00 EST

Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
Posted on Jan 24, 15:53 EST

Student Information Systems - Colleague Maintenance Jan 29, 06:00-10:00 EST

The CCS EA Student Information Systems team will be installing Ellucian’s quarterly Colleague software updates between 6:00 am and 10:00 am on Saturday, January 29.

There will be a few brief interruptions to Colleague UI, WebAdvisor, Self-Service and Informer while some of these updates are being applied. Full access to Colleague will be available after 10:00 am.
Posted on Jan 20, 09:59 EST

Past Incidents

Jan 25, 2022

No incidents reported today.

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

Oracle Financial System E-Business Suite Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 16:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 16:30 EST

Scheduled - The Oracle E-Business Suite (EBS) will be undergoing maintenance at this time. Oracle EBS patching including log4j vulnerability patching will be implemented. Due to ECS dependency on Oracle, ECS will also not be available until the maintenance has been completed.
Jan 19, 15:45 EST

Jan 21, 2022

Jan 20, 2022

Oracle Financial System Maintenance - ECS, FRS and SMC SSL Cert Update

Completed - The scheduled maintenance has been completed.
Jan 20, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 16:30 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 15:47 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 19, 15:38 EST

VPN Authentication Servers Maintenance

Completed - The scheduled maintenance has been completed.
Jan 20, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 06:00 EST

Scheduled - On Thursday, January 20 from 6:00am to 8:00am, the campus VPN authentication servers will be undergoing maintenance. One short interruption in VPN authentication service is expected.

If you have any questions or concerns, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca.
Jan 14, 11:59 EST

Jan 19, 2022

No incidents reported.

Jan 18, 2022

ImageNow Tier 2 Maintenance

Completed - System has been verified and service is available.
Jan 18, 07:55 EST

Verifying - Services have been restarted and functionality is being verified.
Jan 18, 07:16 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 06:00 EST

Scheduled - ImageNow will be offline from 6AM-8AM on Tuesday, January 18th for maintenance.
Jan 11, 14:40 EST

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

CCS Hybrid Tegile Storage Maintaince -T1X

Completed - The scheduled maintenance has been completed.
Jan 15, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 09:00 EST

Scheduled - Storage Maintenance T1X Jan 15th , 9:00 AM – 1:00 PM

On Saturday Jan 15th 2022 between 9:00 AM - 1:00 PM EST, CCS will be performing maintenance on the NGDC Tegile Hybrid Storage Platform. No interruption in service is expected.

If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca.
Jan 13, 11:26 EST

Jan 14, 2022

No incidents reported.

Jan 13, 2022

UC Basement and 1st Floor Network Switch Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 EST

Scheduled - Emergency maintenance to replace defective switch module.
Jan 12, 15:28 EST

Jan 12, 2022

No incidents reported.

Jan 11, 2022

Outlook Web Email Display Issues

Resolved - Microsoft has indicated that this issue is now resolved - clients may need to sign out of Outlook Web if their session has remained open since yesterday.
Jan 11, 14:58 EST

Identified - Microsoft has notified CCS of a potential issue in the Outlook Web application.

As per their update: Users may be unable to open email messages in a new window or tab when using Outlook on the web.

This issue appears to have only affected a very small number of clients on campus, but we are monitoring it closely in case it becomes more problematic. Outlook Desktop is unaffected. We will update this notice when we receive further information from Microsoft.
Jan 10, 14:07 EST