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Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance

Campus DNS Server Maintenance for Jabber Service May 20, 2025 06:00-08:00 EDT

On Tuesday, May 20th, from 6 to 8 AM, CCS will perform a change on the DNS servers serving the Jabber service.

Jabber clients who try to log in during this period may face brief service interruptions. No service interruption is expected for Jabber clients who have already logged in.

While brief outage may happen, CCS is dedicated to quickly addressing and resolving any service interruptions for our clients.

If you have any questions or concerns, please contact the CCS Help Center at x58888 or email ithelp@uoguelph.ca.
Posted on May 15, 2025 - 09:57 EDT

Wireless Authentication Servers Maintenance May 22, 2025 06:00-08:00 EDT

The wireless authentication service will be undergoing maintenance.

No interruption in service is expected.
Posted on May 16, 2025 - 16:07 EDT
May 18, 2025

No incidents reported today.

May 17, 2025
Gryphons at Work - Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 00:00 EDT
Scheduled - The latest SAP release (1H 2025) will be deployed to production during this maintenance window and Gryphons at Work will not be available during this time.
May 16, 09:05 EDT
May 16, 2025

No incidents reported.

May 15, 2025
Scheduled Font Updates on Managed Computers
Completed - We ran into trouble while running this process this morning, and it is not yet complete. The old fonts have not yet been removed, nor have the new fonts been installed. We will provide ongoing updates today. Thank you for your patience.
May 15, 09:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:01 EDT
Scheduled - Starting on Thursday, May 15, 2025, Computing and Communications Services (CCS) will be updating the available fonts on university-managed computers in support of the University's brand evolution. No service interruption is expected during this process. After this period, old brand fonts will no longer be available for use, and the new brand fonts should be used for all new materials.
May 12, 13:27 EDT
Wireless Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 EDT
Scheduled - The wireless service at Guelph and Ridgetown campuses will be undergoing maintenance.

Two brief interruptions in service are expected.
May 2, 10:14 EDT
May 14, 2025
Network Maintenance At Summerlee Science Complex Building
Completed - The scheduled maintenance has been completed.
May 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 EDT
Scheduled - The network service at the Summerlee Science Complex building will be undergoing maintenance.

One 15-minute interruption of network service is expected.
May 13, 12:00 EDT
Ridgetown Campus ISP Cutover May 14th, 7am - 8 am
Completed - The scheduled maintenance has been completed.
May 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 07:00 EDT
Scheduled - On Wednesday, May 14th, from 7am to 8am, Ridgetown Campus will transition to a new Internet Service Provider (ISP).

During this window, the Ridgetown campus network will experience brief disruption in network access to Guelph main campus, Public Internet, and Telephony service. Guelph main campus network communications and telephony service will remain unaffected.

For questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca.
May 13, 13:20 EDT
May 13, 2025
Ridgetown Campus ISP Cutover May 13th, 7am - 8 am
Completed - The scheduled maintenance has been completed.
May 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 EDT
Scheduled - On Tuesday, May 13th, from 7am to 8am, Ridgetown Campus will transition to a new Internet Service Provider (ISP).

During this window, the Ridgetown campus network will experience brief disruption in network access to Guelph main campus, Public Internet, and Telephony service. Guelph main campus network communications and telephony service will remain unaffected.

For questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca.
May 12, 11:49 EDT
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
CCS Service Interruption: SharePoint sites displaying "Something went wrong"
Resolved - Microsoft has made a fix and SharePoint websites are now back online. We apologize for any inconvenience.

We appreciate your patience and support during this service interruption.
May 9, 17:34 EDT
Update - We are receiving reports that some on-campus users are seeing the same "Something went wrong" error, especially when not already logged in via U of G SSO.
May 9, 15:54 EDT
Investigating - We are experiencing a problem with SharePoint websites as of approximately 3:00 PM. When attempting to load a SharePoint website from off-campus, the site does not load, and a "Something went wrong" error is displayed. We are currently investigating the cause of this issue and have notified Microsoft.

SharePoint websites seem to still be loading properly from **on-campus**.

We appreciate your patience and support as we work to resolve this issue.
May 9, 15:38 EDT
May 8, 2025
Drupal Web Sites Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 06:00 EDT
Scheduled - Drupal 7 web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
May 7, 16:03 EDT
Wireless Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 06:00 EDT
Scheduled - The wireless service at Guelph and Ridgetown campuses will be undergoing maintenance.

Two brief interruptions in service are expected.
May 2, 10:13 EDT
May 7, 2025

No incidents reported.

May 6, 2025
Virtual Server Environment Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 EDT
Scheduled - On Tuesday morning we will be performing a configuration change on the networking equipment that services a portion of the VM environment. These devices handle traffic for VM storage and network connectivity. This change should not impact any running systems and no outage is expected.
May 2, 12:45 EDT
Drupal Web Sites Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 EDT
Scheduled - Drupal 7 web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
May 1, 08:58 EDT
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

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