tag:uoguelph.statuspage.io,2005:/historyUniversity of Guelph IT System Status - Incident History2024-03-18T14:54:51-04:00University of Guelph IT Systemtag:uoguelph.statuspage.io,2005:Incident/202931702024-03-21T17:00:00-04:002024-03-18T12:57:23-04:00SSO Migration for Cisco Web Ex<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>21</var>, <var data-var='time'>17:00</var> - <var data-var='time'>19:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:57</var> EDT</small><br><strong>Scheduled</strong> - CCS will migrate Cisco Web Ex Application from Legacy Single Sign-On (SSO) to Microsoft-based SSO.<br /><br />With the implementation of the new SSO login, there will be a change in the user login process. Multi-factor authentication will be enforced for Cisco Web Ex, providing an added layer of protection for all users.<br /><br />During the maintenance window on March 21st, from 5 PM to 7 PM, users may experience issues setting up Web Ex Meetings or may be logged out from their Web Ex Application.<br /><br />For more information please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca</p>tag:uoguelph.statuspage.io,2005:Incident/202936392024-03-21T06:00:00-04:002024-03-18T13:59:11-04:00Teleworker Z3 Service Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>21</var>, <var data-var='time'>06:00</var> - <var data-var='time'>08:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:59</var> EDT</small><br><strong>Scheduled</strong> - CCS will change the DNS servers for endpoints (workstations, smart phones and IP phones) connected to the Teleworker Z3 from current Cisco Umbrella DNS servers to the main campus DNS servers, as our Cisco Umbrella service contract will be expired soon. After the changes, DNS traffic from the Teleworker Z3 will be protected by the new DNS firewall service provider, same as the rest of the campus network. <br /><br />No service interruption is expected during this maintenance window. <br /><br />Details about the Teleworker Z3 service can be found on the CCS web site at https://uoguelphca.sharepoint.com/sites/ccs/SitePages/services/teleworker-z3-devices.aspx. <br /><br />For more information, please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca.</p>tag:uoguelph.statuspage.io,2005:Incident/202912872024-03-21T06:00:00-04:002024-03-18T09:09:15-04:00Eduroam Authentication Servers Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>21</var>, <var data-var='time'>06:00</var> - <var data-var='time'>08:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:09</var> EDT</small><br><strong>Scheduled</strong> - The eduroam authentication servers will be undergoing maintenance.<br /><br />No interruption in service is expected.</p>tag:uoguelph.statuspage.io,2005:Incident/202934562024-03-19T07:00:00-04:002024-03-18T13:31:05-04:00HR Self-Service Application Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>19</var>, <var data-var='time'>07:00</var> - <var data-var='time'>07:30</var> EDT</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:31</var> EDT</small><br><strong>Scheduled</strong> - The HR Self-Service applications will be undergoing maintenance. This includes:<br />- Employee Portal<br />- Flex Credit<br />- PayAdvice<br /><br />A half hour of interruption in service is expected. HR Self-Service applications will not be accessible during this window.</p>tag:uoguelph.statuspage.io,2005:Incident/202446712024-03-19T06:00:00-04:002024-03-14T11:31:17-04:00Legacy Single Sign-On (SSO) Service Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>19</var>, <var data-var='time'>06:00</var> - <var data-var='time'>08:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:31</var> EDT</small><br><strong>Scheduled</strong> - The legacy Single Sign-On (SSO) service will be undergoing maintenance. Services still protected by the legacy SSO service will be unavailable during the maintenance. Services still protected by the legacy SSO service include: OpenEd's Course Registration System (DestinyOne), Gryphons CONNECT, FRS, the legacy ECS, and HR self-service employee tools.</p>tag:uoguelph.statuspage.io,2005:Incident/201692562024-03-08T19:30:56-05:002024-03-08T19:30:56-05:00Oracle (EBS) Downtime<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>19:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:09</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:07</var> EST</small><br><strong>Scheduled</strong> - Oracle (EBS) cloning is scheduled for Friday March 8, 2024.<br />There will be downtime for EBS between 4:30 and 7:30pm on March 8th.</p>tag:uoguelph.statuspage.io,2005:Incident/200811172024-03-05T22:33:56-05:002024-03-05T22:33:56-05:00Academic Calendar and Curriculum Management System Maintenance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>22:33</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:33</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>13:35</var> EST</small><br><strong>Scheduled</strong> - During the specified maintenance window (March 5th, 10pm - March 6th, 7am) administrators will perform updates, fix bugs, and make improvements to the site. The following websites will be unavailable until 7am:<br /><br />Academic Calendar - calendar.uoguelph.ca<br />Curriculum Inventory Management (CIM)<br />Course Outline Syllabus Tool (SYL)</p>tag:uoguelph.statuspage.io,2005:Incident/201126732024-03-05T08:01:22-05:002024-03-05T08:01:22-05:00Campus NAC Service Maintenance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:38</var> EST</small><br><strong>Scheduled</strong> - CCS will be renewing the SSL certificates for all NAC (Network Access Control) appliances. <br /><br />NAC system is providing visibility and security checks for all campus endpoints, as well as guest registration/login, and sponsor login for campus guest network. <br /><br />No service interruption is expected during this maintenance window. <br /><br />For more information please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca or visit https://ithelp.uoguelph.ca.</p>tag:uoguelph.statuspage.io,2005:Incident/200909812024-03-05T08:00:57-05:002024-03-05T08:00:57-05:00CFS Active Directory Maintenance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:27</var> EST</small><br><strong>Scheduled</strong> - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.<br /><br />The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.</p>tag:uoguelph.statuspage.io,2005:Incident/201606912024-03-06T11:49:58-05:002024-03-06T11:49:58-05:00Issues affecting some on-campus printing<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:50</var> EST</small><br><strong>Monitoring</strong> - The issue affecting all print servers was resolved yesterday late afternoon (approx. 3PM EST). Users that were previously having printing issues have confirmed printing service has been restored.<br /><br />We will continue to monitor the issue. If you come across any printing issues, please reach out to the CCS Help Centre.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:32</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue to identify root cause. The issue is not universal, i.e. some users are able to print while others are not able to print.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:04</var> EST</small><br><strong>Investigating</strong> - We are having continued issues with on-campus printing. Rebooting may help to re-establish connection to printers. Currently investigating the root cause and working to resolve the issue.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:40</var> EST</small><br><strong>Monitoring</strong> - Issue was affecting some printers on the print-md server. Issue has been resolved and print jobs are going through. Please reach out to CCS Help Centre if any issues persist.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:46</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue with on-campus printing to see what services are impacted and to determine root cause.</p>tag:uoguelph.statuspage.io,2005:Incident/200399662024-02-27T08:00:56-05:002024-02-27T08:00:57-05:00CFS Active Directory Maintenance<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:01</var> EST</small><br><strong>Scheduled</strong> - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.<br /><br />The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.</p>tag:uoguelph.statuspage.io,2005:Incident/200325552024-02-24T04:15:56-05:002024-02-24T04:15:56-05:00CCS Data Center Network Maintenance - February 24th, 00:15am - 04:00am<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>04:15</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>00:15</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>15:59</var> EST</small><br><strong>Scheduled</strong> - A firmware upgrade on Data Center network core switches will take place on Saturday February 24th, between 00:15 AM and 04:00 AM. This is to fix a bug that the vendor has reported recently. We do not anticipate any service disruptions during this time. For any inquiries or issues, please reach out to the CCS Help Center via email at ithelp@uoguelph.ca.</p>tag:uoguelph.statuspage.io,2005:Incident/200301542024-02-22T08:01:17-05:002024-02-22T08:01:17-05:00PacketWorks Maintenance Thursday February 22nd (6:00 - 8:00 am)<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:29</var> EST</small><br><strong>Scheduled</strong> - On Thursday February 22nd (6:00 - 8:00 am) PacketWorks will be installing a new Aggregation Services Router in our Johnston Hall Data centre. PacketWorks provides secondary Internet service for our Guelph campus and network connectivity to a number of UoG remote sites. During this maintenance (at approximately 7:00 am) there will be one 10 - 15 minute outage to the following services.<br /><br />- Secondary Internet (ORION Primary Internet Service will remain operational)<br />- Elora Swine Research Facility to campus connection<br />- Days Inn Student Residence to campus connection<br /><br />If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca</p>tag:uoguelph.statuspage.io,2005:Incident/200321402024-02-22T08:01:17-05:002024-02-22T08:01:17-05:00Feb 22-2024-Cisco AnyConnect VPN software upgrade maintenance notification<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>15:03</var> EST</small><br><strong>Scheduled</strong> - On Feb 22, 2024( Thursday), between 6am and 8am, CCS will be performing Cisco AnyConnect VPN software upgrade. <br /><br />This upgrade is aimed at improving the performance, security, and user experience of the VPN service. <br /><br />• VPN users connected to UoG VPN prior to the maintenance may not notice any changes. <br /><br />• If you try connecting to UoG VPN after the maintenance, your Cisco AnyConnect client software will automatically get updated on your device(s) and will be known as Cisco Secure Client.</p>tag:uoguelph.statuspage.io,2005:Incident/200004222024-02-22T08:00:56-05:002024-02-22T08:00:56-05:00APEX Maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>09:44</var> EST</small><br><strong>Scheduled</strong> - The Systems and Database team will be performing maintenance (server patching) on the Database Servers hosting APEX Applications.<br /> <br />The outage will be on: PROD : Wednesday – Feb 22, 2024 from 6am to 8am<br /> <br />The following Applications will be affected:<br />Finance Applications<br />Cognos Analytics</p>tag:uoguelph.statuspage.io,2005:Incident/200005832024-02-21T16:30:56-05:002024-02-21T16:30:56-05:00ORION Maintenance Tuesday and Wednesday February 20th & 21st (8:30 am - 4:30 pm)<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:05</var> EST</small><br><strong>Scheduled</strong> - On Tuesday and Wednesday February 20th & 21st (8:30 am - 4:30 pm) ORION will be replacing the DC power supply and battery backup systems dedicated to their equipment in the Animal Science Data centre. ORION is the primary internet service provider for our Guelph and Ridgetown campus'. During this maintenance there will be no impact to our services.<br /><br />If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca</p>tag:uoguelph.statuspage.io,2005:Incident/200020122024-02-20T08:00:57-05:002024-02-20T08:00:57-05:00Residence Wireless Maintenance<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:06</var> EST</small><br><strong>Scheduled</strong> - The wireless service in residence buildings will be undergoing maintenance.<br /><br />One short interruption (approximately 5 minutes) in service is expected at residence buildings.</p>tag:uoguelph.statuspage.io,2005:Incident/200003942024-02-20T08:00:56-05:002024-02-20T08:00:56-05:00APEX Maintenance<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>09:39</var> EST</small><br><strong>Scheduled</strong> - The Systems and Database team will be performing maintenance (server patching) on the Database Servers hosting APEX Applications.<br /> <br />The outage will be on: PROD : Wednesday – Feb 20 2024 from 6am to 8am<br /> <br />The following Applications will be affected:<br /> <br />Finance Applications<br />CIBC<br />ECS<br />FRS<br />Grant and Budget<br />SMC<br /><br />HR Applications<br />Access Control<br />Employee Portal<br />HazChem Inventory<br />HRER<br />Job Eval<br />Job Scheduler<br />Pay Advice<br />T4A<br />Time Entry</p>tag:uoguelph.statuspage.io,2005:Incident/199757922024-02-18T00:00:56-05:002024-02-18T00:00:56-05:00Call Center service T1 maintenance On Saturday, Feb 17,2024<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>00:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>18:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:16</var> EST</small><br><strong>Scheduled</strong> - On Saturday, Feb 17,2024 from 6PM to 12PM, CCS will be performing maintenance to the Call Center service. <br />During the maintenance, the Call Center services will be unavailable.<br />If you have any questions or concerns, please contact the CCS Help Center at Ext. 58888 or IThelp@uoguelph.ca.<br />Same information will be posted on https://uoguelph.statuspage.io</p>tag:uoguelph.statuspage.io,2005:Incident/199947702024-02-15T16:07:59-05:002024-02-15T16:07:59-05:00Gryph Forms Service Interruption: Process Director is unable to process your request.<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:07</var> EST</small><br><strong>Resolved</strong> - The Gryph Forms service is now back online, and we apologize for any inconvenience. We will debrief and review our practices to try to prevent similar outages in the future.<br /><br />As always, we appreciate your patience and support during this service interruption.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:50</var> EST</small><br><strong>Investigating</strong> - We are experiencing an issue with the Gryph Forms service as of approximately 3:30 PM. We are currently investigating the cause of this issue. Users trying to access Gryph Forms will see an error message:<br /><br />Sorry! Process Director is unable to process your request.<br />Please contact your administrator for more information.<br /><br />We will provide updates on this page until resolution of the issue. Next update will be at approximately 4:30 PM.<br /> <br />We appreciate your patience and support as we work to resolve this issue.</p>tag:uoguelph.statuspage.io,2005:Incident/199697712024-02-14T10:26:55-05:002024-02-14T10:26:55-05:00Gryph Forms Mainenance - Service Offline<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:26</var> EST</small><br><strong>Completed</strong> - We encountered some unexpected problems during this maintenance and have paused our activities until further notice. The Gryph Forms service is back online and available to users as of this morning. <br /><br />We will plan another attempt at this maintenance in the future, and will keep the community posted.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>16:04</var> EST</small><br><strong>Scheduled</strong> - U of G's Gryph Forms service is offline for planned maintenance from 5:00 PM on Monday, February 12 to Friday, February 16, 2024.</p>tag:uoguelph.statuspage.io,2005:Incident/199689572024-02-13T08:00:57-05:002024-02-13T08:00:57-05:00Student Information Systems - WebAdvisor Maintenance<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>14:19</var> EST</small><br><strong>Scheduled</strong> - CCS will be performing maintenance on the WebAdvisor servers. No service disruptions are expected.</p>tag:uoguelph.statuspage.io,2005:Incident/199310152024-02-13T08:00:56-05:002024-02-13T08:00:56-05:00Campus Perimeter Firewall Maintenance<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:41</var> EST</small><br><strong>Scheduled</strong> - CCS will be performing maintenance on the network equipments supporting the campus perimeter firewall service. As these comments and the perimeter firewalls are full redundant, and the maintenance work will be conducted on one component at a time, no service interruption is expected.<br /><br />For more information please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca or visit https://ithelp.uoguelph.ca.</p>tag:uoguelph.statuspage.io,2005:Incident/198930852024-02-08T13:00:56-05:002024-02-08T13:00:56-05:00T2M - Rubrik Data Protection Firmware Update - Stage 2 Thurs Feb 8th 9:00 am - 1:00 pm<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>08:20</var> EST</small><br><strong>Scheduled</strong> - The CCS Storage and Backup team will be performing a firmware update to the Rubrik Data Protection Platform in two stages. Stage 2 on Thursday February 8th 9:00 AM - 1:00 PM<br /><br />We do not expect any client impact. The Data Protection Service should be available during this work, however if you notice any issues, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca.</p>tag:uoguelph.statuspage.io,2005:Incident/198930582024-02-06T13:00:56-05:002024-02-06T13:00:56-05:00T2M - Rubrik Data Protection Firmware Update - Stage 1 Tues Feb 6th 9:00 am -1:00 pm<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>08:17</var> EST</small><br><strong>Scheduled</strong> - The CCS Storage and Backup team will be performing a firmware update to the Rubrik Data Protection Platform in two stages. Stage 1 is on Tuesday February 6th between 9:00AM and 1:00pm. There will be a separate maintenance posted for Stage 2 on Thursday February 8th 9:00 AM - 1:00 PM<br /><br />We do not expect any client impact. The Data Protection Service should be available during this work, however if you notice any issues, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca.</p>