Telephony Service Maintenance

Scheduled Maintenance Report for U of G IT System

Completed

The scheduled maintenance has been completed.

Posted Feb 19, 2026 - 08:01 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 19, 2026 - 06:01 EST

Scheduled

CCS will perform a reboot of the Telephony Voice routers.

Business Impact: No business impact is expected. Voice routers will be reloaded one at a time. While one router reboots, the other will remain active, maintaining uninterrupted voice services to HiCom devices, including emergency poles and elevator phones.

Expected User Impact:
Temporary loss of analog calling services on the HiCom system during router reboot.
Each router is expected to be offline for approximately 10–15 minutes.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.

Posted Feb 18, 2026 - 16:57 EST