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About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
The CCS EA Student Information Systems team is preparing to install Ellucian’s quarterly Colleague software updates between 6:00 a.m. and 10:00 a.m. on Saturday, December 12. These software updates include a number of bug fixes and feature enhancements released by Ellucian.

There will be a few brief interruptions to Colleague UI, WebAdvisor, Self-Service and Informer while some of these updates are being applied. Full access to Colleague will be available after 10:00 a.m.

Colleague UI will be updated to version 5.15 and Colleague Self-Service will be updated to version 2.29. You will be directed to the new version when you visit the regular Colleague UI or Self-Service web page. If you encounter any problems connecting, first please try clearing your browser cache. If you still experience problems after that, please let us know by contacting the CCS Help Centre at ithelp@uoguelph.ca.
Posted on Nov 20, 09:41 EST
The Federated Access Management (Shibboleth IdP) service will be undergoing maintenance. No downtime is expected.

The Federated Access Management (Shibboleth IdP) service provides authentication or web single sign-on to many services on campus, including (but not limited to): Gryph Mail/Office 365, Online Surveys (Qualtrics), WebEx, Software Distribution, Library Off-Campus Sign-on, Library Course Reserve, Gryph Life, and the OpenEd Student Portal.
Posted on Nov 26, 12:06 EST
Webex Service Maintenance Jan 5, 22:00-23:59 EST
CCS will be performing maintenance on the University’s Webex service. During this maintenance window, the Webex service will be upgraded from WBS 40.6 to WBS 40.10. The upgrades are required to ensure continued vendor support ahead of the end of support date for the current version of March 26, 2021. No service interruption is expected during this time, but it is suggested not to schedule or host any meetings during this time.

Once the maintenance window is completed, clients will be asked to upgrade desktop applications after login.

For more information about the upgrades, please visit: https://www.uoguelph.ca/ccs/webex-whats-new-whats-changed

If you have any questions or concerns, please feel free to contact CCS Help Center at IThelp@uoguelph.ca OR go on live chat for assistance (bottom right-hand corner of your screen when on the CCS website) during our updated business hours.
Posted on Dec 3, 19:23 EST
Past Incidents
Dec 4, 2020

No incidents reported today.

Dec 3, 2020
Completed - The scheduled maintenance has been completed.
Dec 3, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 06:00 EST
Scheduled - The Federated Access Management (Shibboleth IdP) service will be undergoing maintenance. No downtime is expected.

The Federated Access Management (Shibboleth IdP) service provides authentication or web single sign-on to many services on campus, including (but not limited to): Gryph Mail/Office 365, Online Surveys (Qualtrics), WebEx, Software Distribution, Library Off-Campus Sign-on, Library Course Reserve, Gryph Life, and the OpenEd Student Portal.
Dec 1, 07:32 EST
Dec 2, 2020
Resolved - Colleague services have remained stable since the fix was implemented.
Dec 2, 14:46 EST
Monitoring - We are continuing to monitor Colleague UI, WebAdvisor, and Self Service to ensure that services remain stable.
Dec 1, 13:29 EST
Investigating - Access to WebAdvisor and Colleague UI will be interrupted for approximately 2 minutes between 12:45 pm and 1:00 pm today to allow the Student Information Systems team to perform some corrective maintenance.
Dec 1, 12:42 EST
Dec 1, 2020
Completed - The scheduled maintenance has been completed.
Dec 1, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 06:00 EST
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
Nov 27, 14:56 EST
Completed - The scheduled maintenance has been completed.
Dec 1, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 06:00 EST
Scheduled - The Federated Access Management (Shibboleth IdP) service will be undergoing maintenance. No downtime is expected.

The Federated Access Management (Shibboleth IdP) service provides authentication or web single sign-on to many services on campus, including (but not limited to): Gryph Mail/Office 365, Online Surveys (Qualtrics), WebEx, Software Distribution, Library Off-Campus Sign-on, Library Course Reserve, Gryph Life, and the OpenEd Student Portal.
Nov 26, 10:59 EST
Completed - The Entrinsik Informer maintenance has been completed successfully.

If experience any problems connecting to or using Informer, please let us know by contacting the CCS Help Centre at ithelp@uoguelph.ca
Dec 1, 07:06 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 06:00 EST
Scheduled - The CCS EA Student Information Systems team will be migrating Entrinsik Informer to a new server between 6:00 am and 8:00 am on Tuesday, December 1.

Access to Informer will be unavailable during this maintenance window.

Once Informer has been moved, you will still access it using the same web address as before. You should not notice any changes to how Informer looks or works.

If experience any problems connecting to Informer after this maintenance is completed, please let us know by contacting the CCS Help Centre at ithelp@uoguelph.ca
Nov 26, 16:05 EST
Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020
Resolved - Services have remained stable. Marking this incident as resolved.
Nov 28, 16:31 EST
Monitoring - The switch reboot has successfully re-restablished connectivity to all buildings that were previously affected.
We will continue to monitor for an hour to ensure services remain stable before we consider the issue fully resolved.
Nov 28, 14:29 EST
Update - The vendor is still analyzing the issue but recommended a reboot of the affected systems.

This would interrupt network connectivity for all buildings on the south side of campus between 2 to 5 minutes, affecting internet and campus connectivity as well as telephony services. All services should automatically re-establish once the reboot is completed.
Nov 28, 13:41 EST
Identified - We have identified an issue with the distribution layer switches that serve the south side of campus. This affects network connectivity at some locations. At the moment Gryphon Centre, Rozanski Hall, University Centre, Library, South Residences, East Village, Alexander Hall, MacNaughton and Crop Science are confirmed to be affected.

We have opened a ticket with the vendor and are working with them on root cause and resolution. A reboot of the affected switches may be required.

At this time we have no ETA when services will be re-established but are working with the highest priority.

Updates will be provided as soon as they become available.

We appreciate everybody's patience and support while we are working on the resolution of this issue.
Nov 28, 12:54 EST
Investigating - We have received a report that internet connectivity at some locations on the south-side of campus are unable to connect to the internet. A CCS analyst is currently investigating to the issue.

We will provide updates on this page as they become available and appreciate your patience while we try to identify and resolve the issue.
Nov 28, 12:20 EST
Nov 27, 2020
Resolved - The Data Centre is being cooled via backup system, there were no production systems impacted. We can consider this issue resolved.
Nov 27, 09:28 EST
Monitoring - PR was able to switch to city water supply. Air conditioners have begun to produce cold air again.
We will keep a close eye on this, but expect temperatures to return to normal over the next hour.
Nov 27, 08:18 EST
Identified - We have received alerts about high temperatures in the data center. This is caused by a failure of the chilled water system on campus.
Physical Resources have been engaged and are working on fixing the problem.

CCS has resources on-site to monitor the situation and take further action, if required.
All campus systems remain operational at this time.

We will provide updates on this page until resolution of the issue.

We appreciate your patience and support as we work to resolve this issue.
Nov 27, 07:38 EST
Nov 26, 2020
Completed - The scheduled maintenance has been completed.
Nov 26, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 06:00 EST
Scheduled - On Thursday, Nov 26th 2020, between 6am and 8 am, CCS will be performing a vendor recommended maintenance on our Internet Firewall Management Center Appliance(FMC) to resolve Smart license Synchronization issue. .

We do not expect any service outage during the maintenance.

For any questions or concerns , please email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help
Nov 25, 14:58 EST
Completed - The scheduled maintenance has been completed.
Nov 26, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 06:00 EST
Scheduled - On Thursday November 26 from 6:00am to 8:00am, CCS will be performing wireless network maintenance to apply vendor recommended changes in the University Centre building. One wireless service interruption for approximately 5 minutes is expected during this maintenance.

If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca.
Nov 20, 13:43 EST
Completed - The scheduled maintenance has been completed.
Nov 26, 07:06 EST
Verifying - Verification is currently underway for the maintenance items.
Nov 26, 07:03 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 06:00 EST
Scheduled - The CCS Telephony service will be undergoing maintenance on November 26th, Thursday between 6:00 AM and 8:00 AM to upgrade the firmware of Cisco 8851 Model phones. There will be a short interruption of service for users with 8851 model phones during this firmware upgrade.



For more information, please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Nov 23, 15:54 EST
Nov 25, 2020
Resolved - This incident has been resolved.
Nov 25, 12:33 EST
Investigating - CCS has identified an issue affecting the Android version of Microsoft Teams. Students, Faculty and Staff signing into Teams on their Android device for the first time, or after changing their password, may see an "Access Denied" error which prevents future sign-ins. We have opened a support request with Microsoft to troubleshoot the issue further. This also affects Chromebooks as they use the Android version of Teams. There is currently no work-around for the Android version of Teams, but the Teams web experience, iPhone app, and Mac and Windows Desktop Teams applications are all unaffected. This also does not affect users that are already signed into the Android version of Teams. Please contact the Help Center if you have any questions at ithelp@uoguelph.ca or extension 58888.
Oct 30, 14:13 EDT
Nov 24, 2020
Resolved - This incident has been resolved.
Nov 24, 14:26 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 10:41 EST
Investigating - We are experiencing a Colleague issue as of approximately 9:30 AM. We are currently investigating the cause of this issue.
Nov 23, 09:54 EST
Completed - The scheduled maintenance has been completed.
Nov 24, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 06:00 EST
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
Nov 20, 11:45 EST
Completed - The scheduled maintenance has been completed.
Nov 24, 07:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 06:00 EST
Scheduled - The CCS Enterprise Applications - Student Information Systems team will be installing software updates on the Informer reporting system between 6:00 am and 8:00 am on Tuesday, November 24.

Entrinsik Informer will be unreachable for approximately 20 minutes during this maintenance.
Nov 18, 15:40 EST
Nov 23, 2020
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:01 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 23:09 EST
Scheduled - On Saturday, November 21st between 00:00 - 06:00 AM EST, CCS will be performing a hardware upgrade on the campus network core switch at JNHN building.

1. Wireless Network Access will have a short service (~5 minutes) interruption.
2. No other service interruption is expected to all campus users.

If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Nov 12, 19:48 EST
Nov 20, 2020
Completed - The scheduled maintenance has been completed.
Nov 20, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 16:30 EST
Scheduled - The Oracle E-Business Suite (EBS) will be undergoing maintenance at this time.
Nov 20, 14:58 EST