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About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Urgent VMWare vCentre Maintenance Sep 21, 18:00 - Sep 22, 06:00 EDT
The VMWare vCentre environment will undergo urgent maintenance tonight. No disruption to service is expected.
Posted on Sep 21, 17:52 EDT
On Tuesday September 28 from 6:00am to 8:00am, the campus wireless authentication servers will be undergoing maintenance. No interruption in service is expected.

If you have any questions or concerns, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca.
Posted on Sep 24, 15:35 EDT
The CCS Student Information Systems team will be upgrading the WebAdvisor servers between 6:00 am and 8:00 am on Saturday, October 2. Access to WebAdvisor and Self-Service will not be available during this time.
Posted on Sep 24, 11:16 EDT
The Federated Access Management (Shibboleth IdP) service will be undergoing maintenance. No downtime is expected.

The Federated Access Management (Shibboleth IdP) service provides authentication or web single sign-on to many services on campus, including (but not limited to): Gryph Mail/Office 365, Online Surveys (Qualtrics), WebEx, Software Distribution, Library Off-Campus Sign-on, Library Course Reserve, Gryph Life, and the OpenEd Student Portal.
Posted on Sep 22, 15:16 EDT
Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021

No incidents reported.

Sep 23, 2021
Completed - The scheduled maintenance has been completed.
Sep 23, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 EDT
Scheduled - On Thursday, September 23rd beginning at 6:00 AM and ending at 8:00 AM. CCS will be performing maintenance on the campus telephony system to integrate a software that facilitates old phone replacements. There are no service outages expected during this maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Sep 20, 11:44 EDT
Completed - The scheduled maintenance has been completed.
Sep 23, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 EDT
Scheduled - Please be aware that on Thursday, September 23, 2021 (06:00-08:00AM) CCS Systems Management will be applying changes to the snow Commander/vPortal service. Due to the nature of this maintenance, during this time the vPortal and Commander URLs for VMware environment will not be available
Sep 20, 11:33 EDT
Sep 22, 2021

No incidents reported.

Sep 21, 2021
Completed - The scheduled maintenance has been completed.
Sep 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 EDT
Scheduled - On Tuesday September 21 from 6:00am to 8:00am, the campus wireless authentication servers will be undergoing maintenance to support new features. No interruption in service is expected.

If you have any questions or concerns, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca.
Sep 15, 11:08 EDT
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021
Completed - The scheduled maintenance has been completed.
Sep 18, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:30 EDT
Scheduled - The Oracle E-Business Suite (EBS) will be undergoing maintenance at this time.
Due to ECS dependency on Oracle, ECS will also not be available until the maintenance has been completed.
Sep 16, 11:32 EDT
Sep 17, 2021
Resolved - This incident has been resolved.
Sep 17, 13:54 EDT
Update - Microsoft has indicated that this issue is resolved and that the fix for this issue has propagated through our environment successfully. If you are still experiencing issues with OneDrive and macOS 11.6, Microsoft has also issued an update to the OneDrive client (available from the App Store) that resolves the issue as well.
Sep 17, 13:54 EDT
Monitoring - Microsoft has indicated there is an error affecting Mac users of the OneDrive client that sign into both OneDrive for Business and OneDrive Personal accounts,. The error as describe by Microsoft is:

This problem mostly affects users attempting to sign into both a personal account and a business account on the same device, but also impacts users signing into two business accounts. The issue only impacts users who have updated their devices to macOS 11.6. The issue also impacts both the OneDrive for Mac standalone sync client and the OneDrive on the Mac app acquired through the App Store.

Microsoft has deployed a fix for this issue, but it has not reached our tenant yet. We are monitoring Microsoft's Service Health for a resolution. The OneDrive web experience is not affected by this issue.
Sep 16, 11:41 EDT
Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 08:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 EDT
Scheduled - On Thursday Sep 16th 2021 between 6am and 8am EST, CCS will be installing a software hotfix on the Campus NAC (Network Access Control) system.

During this time, access to Guest Internet Portal may be impacted for a very short period of time.

Guest users, already approved and connected prior to Thursday morning, will continue to be able to access the internet.

If you have any question or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Sep 15, 12:01 EDT
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.