All Systems Operational

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Apr 18, 10:18 EDT
On Tuesday, April 23rd, from 6:00am to 8:00am, CCS will be preforming maintenance on one network switch in the Alexander Hall. During this maintenance the Phone and Wired/Wireless network services will be unavailable in the following areas:

- Floors 0, 1, 2, 3 South/East wing
Posted on Apr 18, 10:00 EDT
Past Incidents
Apr 22, 2019

No incidents reported today.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 EDT
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 16, 06:25 EDT
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

SSO-protected services will remain available via the backup WAM/SSO service except for WebNow, and SSO-protected APEX applications, e.g., ECS and FRS.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 12, 08:50 EDT
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 EDT
Scheduled - The CCS GryphForms service will be undergoing maintenance. We will be performing a minor patch on our Gryph Forms system in order to bring it up to date with the vendor's latest patch and address bug fixes as well as enhancement requests.

During this period all three environments (Dev, Test and Prod) will be unavailable, upgrades with begin with the development environment.

If you have any questions or are interested in obtaining a copy of the release notes, please feel free to contact me directly at ihameed@uoguelph.ca
Apr 11, 14:24 EDT
Apr 17, 2019

No incidents reported.

Apr 16, 2019
Resolved - We have identified the issue and recovered both services. Thank you for your patience.
Apr 16, 10:02 EDT
Investigating - The Password Change and the Password Insurance a.k.a. Password Reset services are presently unavailable. We are working on restoring these services. Next update 10 AM.
Apr 16, 08:59 EDT
Completed - The scheduled maintenance has been completed.
Apr 16, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 06:01 EDT
Scheduled - Access to WebAdvisor, Colleague UI and Informer will be unavailable from 6:00 AM to 6:30 AM on Tuesday, April 16 while CCS performs some system maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 15, 10:26 EDT
Completed - The scheduled maintenance has been completed.
Apr 16, 06:29 EDT
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 9, 11:27 EDT
Apr 15, 2019
Resolved - This issue has been resolved by the maintenance on Sunday, April 14th.
All phones are working as desired.
Apr 15, 13:03 EDT
Monitoring - The root cause has been identified. A central fix would require a configuration change on the network side.

The issue only affects the ability to change the ring tone and accessing details about missed calls on a small number of campus phones. In consideration of the upcoming exam period and to avoid any additional risk, we will hold off with the aforementioned configuration changes until after April 23rd.

Should this issue affect you and you require an immediate resolution, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. They can walk you through a walk-around that will fix the issue on an individual basis.

We apologize for any inconvenience this may cause and appreciate your patience and support.
Apr 5, 13:18 EDT
Identified - We have been notified that some clients are currently unable to change the default ringtone on their phone. The issue may also affect the ability to look at details of missed calls.

Please note that this does not impact the ability to make or receive calls, which is working normally.

CCS has engaged the vendor for analysis and to determine a fix. A workaround has been established that can be used if an immediate fix is required by some individuals.

Should you require assistance, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page until resolution of the issue. Next update will be at approximately noon.

We appreciate your patience and support as we work to resolve this issue.
Apr 5, 10:58 EDT
Apr 14, 2019
Completed - The maintenance has been successfully completed, All the associated services are fully operational.
Apr 14, 07:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 05:00 EDT
Scheduled - Due to unforeseen circumstances Telephony services will be undergoing an emergency maintenance on April 14th SUN between 5:00 AM and 8:00 AM, Which we had originally wanted to hold off with until April 23rd. There are no exam implications and the call center clients have been notified separately.

Some phones will reboot during this maintenance, no other voice services are affected due to this.
For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 14, 17:43 EDT
Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 10, 11:12 EDT
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:00 EDT
Scheduled - The CCS ListServ and Maestro services will be undergoing maintenance to update a license key. Less than 5 minutes of interruption in service is expected. ListServ and Maestro will be unavailable during this time, but messages sent to ListServ lists will be delivered once the maintenance is completed.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 8, 10:09 EDT
Apr 10, 2019
Resolved - Internet services have been stable since they were re-established at 5.16 pm.
Apr 10, 19:42 EDT
Monitoring - Internet services on the primary circuit have begun to respond again at 5.16 pm. Some additional interruptions may be possible while the vendor finishes up the required maintenance work.

We will continue to monitor and provide a closure update once services have been confirmed to be stable.
Apr 10, 17:26 EDT
Update - We have received notification from ORION that they have identified root cause and are actively working on a resolution. They are not able to provide us with an ETA yet but restoration of services is their top priority.
Apr 10, 14:54 EDT
Identified - We have received a notification from our primary internet service provider that they are investigating a large scale service issue affecting many customers in Ontario. They are working on this with the highest priority but have not been able to provide an ETA for resolution yet.

Internet services on campus remain available at a reduced capacity.

We apologize for the inconvenience this may cause.
Updates will be provided here as they become available.
Apr 10, 11:09 EDT
Investigating - One of the university's internet service provider is currently down. We are running under reduced internet capacity which could cause slowness and intermittent internet access issues. We are working on this issue. Updates will be provided on the statuspage as they become available.
Apr 10, 10:43 EDT
Apr 9, 2019
Resolved - Services were back before 8:00 AM. We apologize for any inconvenience. We will be investigating the root cause of the problem to try to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Apr 9, 08:40 EDT
Identified - We have identified the cause of the issue; however, we have learned that many other CCS-hosted Drupal websites are also impacted.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page until resolution of the issue. Next update will be at 8:30 AM at the latest

We appreciate your patience and support as we work to resolve this issue.
Apr 9, 07:19 EDT
Investigating - We are experiencing CCS website (www.uoguelph.ca/ccs) outage as of approximately 4:00 AM. We are currently investigating the cause of this issue.

The website remains available via alternate address www.ccs.uoguelph.ca. Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 8:30 AM.

We appreciate your patience and support as we work to resolve this issue.
Apr 9, 06:57 EDT
Completed - The scheduled maintenance has been completed.
Apr 9, 08:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:23 EDT
Scheduled - On Tuesday, April 9, from 6:00 am to 8:00 am, CCS will be preforming maintenance on one network switch in the James Archibald Small Animal Clinic. During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes in the following areas :

James Archibald Small Animal Clinic – Room - 1432

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Apr 8, 14:03 EDT
Apr 8, 2019

No incidents reported.