CCS Service Interruption: Some clients reporting VPN disconnecting and reconnecting
Update - We have received a vendor recommendation for a configuration change that should prevent similar issues in the future and will apply the change tonight after 10 pm.

We will continue to monitor the service in the morning to ensure it remains stable.
May 26, 21:28 EDT
Monitoring - We have not been able to find any issue within our infrastructure equipment but will continue to monitor. Connections have been stable since approx. 3:00 pm.
May 26, 16:31 EDT
Investigating - We have received reports that some clients have experienced instability with their VPN connection (disconnects, then reconnects again).

An investigation into the state of our appliance has to revealed any issue so far. We continue to investigate.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.



We appreciate your patience and support as we work to resolve this issue.
May 26, 15:05 EDT

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Scheduled Maintenance
Network Switch Maintenance - Tuesday June 2nd (6-8 am) Jun 2, 06:00-08:00 EDT
On Tuesday June 2nd from 6:00am to 8:00am, CCS will be performing maintenance on the network switch in the Macdonald Institute building. During this maintenance the Phone and Wired/Wireless network services will be unavailable. All services will be available by 8am.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on May 28, 14:36 EDT
Campus VPN Service Maintenance Jun 2, 06:00-08:00 EDT
The campus VPN service will be undergoing maintenance. No service interruption is expected.

A vendor recommended configuration change will be implemented to improve the service stability. This change will be transparent to our clients.

For more information please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on May 28, 13:40 EDT
Past Incidents
May 29, 2020

No incidents reported today.

May 28, 2020
CCS Service Interruption - Gryph Forms Test Environment is Unavailable
Resolved - The Gryph Forms Test Environment is now available. We appreciate your patience.
May 28, 12:26 EDT
Investigating - The Gryph Forms test environment is unavailable, the issue is still being investigated and all updates will be posted to the status page. Your patience is appreciated as we investigate and identify the issue.
May 28, 11:29 EDT
CCS Service Interruption - Cognos Financial Reporting is unavailable
Resolved - This incident has been resolved.
May 28, 11:02 EDT
Investigating - We are experiencing an issue with Cognos Financial Reporting. We are currently investigating the cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at IThelp@uoguelph.ca.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 11:30 AM.

We appreciate your patience and support as we work to resolve this issue.
May 28, 10:44 EDT
Drupal Web Sites Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 EDT
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email IThelp@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 26, 16:46 EDT
Federated Access Management (Shibboleth IdP) Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 EDT
Scheduled - The Federated Access Management (Shibboleth IdP) service will be undergoing maintenance. No downtime is expected.

The Federated Access Management (Shibboleth IdP) service provides authentication or web single sign-on to many services on campus, including (but not limited to): Gryph Mail/Office 365, Online Surveys (Qualtrics), WebEx, Software Distribution, Library Off-Campus Sign-on, Library Course Reserve, Gryph Life, and the OpenEd Student Portal.

For more information, please contact the CCS Help Centre at 519-824-4120 Ext 58888 or 58888help@uoguelph.ca.
May 26, 13:19 EDT
Password Management Service Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 EDT
Scheduled - The database tier for the Password Management Service will be undergoing maintenance. The Password services will be unavailable during the maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 15, 08:49 EDT
May 27, 2020
Gryph Forms Production Service Interruption
Resolved - The production service has now been restored and is available, running v. 5.24.
May 27, 17:53 EDT
Update - The Production service has been rolled back to our previous version, but we require the vendor's intervention in order to reconfigure the application database. Until then the production service will be unavailable. We apologize for any inconvenience. If you have any questions, please do not hesitate to contact me directly at ihameed@uoguelph.ca
May 26, 20:27 EDT
Monitoring - While we still have not identified all the issues that have appeared with today's upgrade. We have decided to go ahead with rolling back the upgrade in our production environment back to the previous version. We will be keeping the most up to date versions in development and test and to further troubleshoot issues with the new version. If you have any questions please feel free to contact me directly at ihameed@uoguelph.ca.
May 26, 14:12 EDT
Investigating - We are currently investigating a multitude of issues that the Gryph Forms production system since the upgrade to 5.32 was implemented this morning. These issues include:

- Some processes/forms not running but returning the following error message: SDK ERROR: 'GetFormObjectByID': 'Could not find eForm control; it may have been deleted.'

- Some CSS changes that may affect the look and feel of forms.

- Custom date form controls not appearing on forms.

We are also currently trying to find out if there are any more issues being experienced and are working to resolve them as soon as possible. If you have any questions please feel free to contact me directly at ihameed@uoguelph.ca

Thank you for your patience.
May 26, 12:05 EDT
May 26, 2020
Network Switch Maintenance - Tuesday May 26th (6-8 am)
Completed - The scheduled maintenance has been completed.
May 26, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 06:00 EDT
Scheduled - On Tuesday May 26th, from 6:00am to 8:00am, CCS will be performing maintenance on the network switch in Zavitz Hall. During this maintenance the Phone and Wired/Wireless network services will be unavailable. All services will be available by 8am.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
May 21, 15:41 EDT
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Password Management Service Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:01 EDT
Scheduled - The Password Management Service will be undergoing maintenance.

The service will be unavailable during the maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 15, 15:13 EDT
Network Switch Maintenance - Thursday May 21st (6-8 am)
Completed - The scheduled maintenance has been completed.
May 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:00 EDT
Scheduled - On Thursday May 21st, from 6:00am to 8:00am, CCS will be performing maintenance on the network switch in OVC Lifetime Learning Centre. During this maintenance the Phone and Wired/Wireless network services will be unavailable. All services will be available by 8am.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
May 15, 14:20 EDT
CFS Active Directory Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:00 EDT
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 14, 10:58 EDT
May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020
Wireless Upgrade – T1M May 16 2020
Completed - The scheduled maintenance has been completed.
May 16, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:00 EDT
Scheduled - On Saturday, May 16, from 7:00am to 12:00pm, CCS will be performing vendor recommended software updates to the campus wireless systems to address known bugs and support new wireless hardware. Two short interruptions of WiFi services(15 minutes each) are expected during this maintenance window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or IThelp@uoguelph.ca.
May 5, 12:52 EDT
May 15, 2020

No incidents reported.

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