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Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
CCS Central Backup Maintenance Aug 15, 09:00-13:00 EDT
Central Backup will be undergoing maintenance, during this time restore requests may be delayed by several hours.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Aug 13, 14:12 EDT
Thursday Aug 16th -Campus Internet Firewall Maintenance Aug 16, 06:00-08:00 EDT
Please be advised that CCS will be performing network maintenance on Campus Internet/VPN Firewall on Thursday, Aug 16th between 6 AM and 8 AM.

Access to internet and VPN connectivity from On and Off campus may be impacted during the maintenance.

For more information, please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca.
Posted on Aug 14, 11:30 EDT
Data Center UPS Battery Replacements - Phase 2 Aug 18, 08:00-16:00 EDT
CCS will perform a Tier 1 Maintenance replacing the end-of-life batteries in our primary data center facility. No service interruptions are expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Aug 14, 11:40 EDT
CCS WebEx Maintenance Aug 19, 22:00 - Aug 20, 01:00 EDT
The CCS WebEx Service will be undergoing maintenance. 15 minutes of interruption in service is expected.

During this maintenance window, the vendor (Cisco) will be performing an upgrade of the University WebEx service. It is recommended that you do not schedule or host any WebEx meetings during this time.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Aug 9, 15:58 EDT
Past Incidents
Aug 14, 2018
University of Guelph News Web Site Maintenance
Completed - Scheduled maintenance has been completed.
Aug 14, 10:37 EDT
Scheduled - The University of Guelph news web site will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Aug 9, 11:33 EDT
Web Access Management/Single Sign On scheduled maintenance
Completed - The scheduled maintenance has been completed.

Several authentication requests were denied between 6:28 AM and 6:29 AM and the impacted browsers received an error HTTP 404 Page not found - we apologize for the inconvenience.
Aug 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 05:00 EDT
Scheduled - CCS will perform a Tier 2 Maintenance of the Web Access Management/Single Sign On (WAM/SSO) on Tuesday August 14th between 5 AM and 8 AM (software configuration). No service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Aug 10, 21:19 EDT
Aug 13, 2018
Service Interruption: Speech Auto Attendant
Resolved - The Speech Auto Attendant is now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Aug 13, 12:41 EDT
Update - We are continuing to investigate this issue. Here is an updated statement regarding impact:

This issue affects people calling into the University of Guelph from off campus and those from on campus dialing ‘0’, instead of reaching the speech auto attendant they are directed to switchboard who will redirect their calls manually.
Aug 13, 12:14 EDT
Investigating - We are experiencing service degradation with the Speech Auto Attendant this morning. We are currently investigating the root cause of this issue.

This affects people calling into the University of Guelph from off campus, if they attempt to use the Speech Auto Attendant, their call will instead be directed to switchboard who will direct their calls manually.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide an update when more information is available. We appreciate your patience and support as we work to resolve this issue.
Aug 13, 11:30 EDT
Aug 12, 2018

No incidents reported.

Aug 11, 2018
Significant outage
Resolved - This incident has been resolved. Services have been restored to normal.
If you notice any further issues, please email the CCS IT Help Centre at 58888help@uoguelph.ca.
Aug 11, 20:27 EDT
Update - Work continues as we investigate this issue. We'll keep posting updates hourly until it is resolved.
Aug 11, 19:16 EDT
Update - We are continuing to investigate this issue. We will post updates hourly until it is resolved.
Aug 11, 18:19 EDT
Investigating - We are experiencing a significant outage. Many systems are not accessible.
We are investigating and will respond as soon as we have identified the cause.
We will also update StatusPage.io every hour.
Aug 11, 17:08 EDT
Aug 10, 2018

No incidents reported.

Aug 9, 2018
Wireless Maintenance
Completed - The scheduled maintenance has been completed.
Aug 9, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 06:00 EDT
Scheduled - On Thursday, August 9, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One brief interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Aug 3, 09:44 EDT
Aug 8, 2018
Office 365 - OneDrive Currently Read-only
Resolved - The issue with OneDrive being in a read-only state has been resolved by Microsoft. At this point there is not a full root cause summary but expect that Microsoft will post additional details in the next few days.

Anyone interested in following up should contact the Helpdesk at 58888help@uoguelph.ca or 519.824.4120 x58888. Please remember that additional details are not expected for several days..
Aug 8, 16:01 EDT
Update - We are continuing to investigate this issue.
Aug 8, 15:27 EDT
Investigating - We are encountering an issue where OneDrive is reporting that it is currently 'Read-only' while Microsoft carries out some maintenance. We are not aware of further details at this time and will investigate to understand the nature and duration of the issue. An update will be posted when we have more information.

We regret the inconvenience this problem may be causing.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Aug 8, 15:27 EDT
Aug 7, 2018
Service Interruption: Speech Auto Attendant
Resolved - The root cause was found and the Speech Auto Attendant service was fully restored at 5:30pm today.
Aug 7, 18:10 EDT
Investigating - We are experiencing service degradation with the Speech Auto Attendant as of approximately 2:15pm today. We are currently investigating the root cause of this issue.

This affects people calling into the University of Guelph from off campus, if they attempt to use the Speech Auto Attendant, their call will be directed to switchboard who will direct their calls manually.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide an update when more information is available. We appreciate your patience and support as we work to resolve this issue.
Aug 7, 15:11 EDT
Network Switch Maintenance - Biodiversity Institute of Ontario - T2M July 31, 2018
Completed - The scheduled maintenance has been completed.
Aug 7, 15:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 06:00 EDT
Scheduled - On Tuesday, July 31st, between 6:00am to 8:00am, CCS will be to replacing a faulty UPS unit in the Biodiversity Institute of Ontario. During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 15 minutes while the faulty unit is replaced.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Jul 30, 11:05 EDT
Campus Network Gateway Routers Maintenance - Tuesday August 7th, 6:00am - 8:00am
Completed - The scheduled maintenance has been completed.
Aug 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 06:00 EDT
Scheduled - On Tuesday, August 7th, from 6:00am to 8:00am, CCS will be performing maintenance on campus network gateway routers. No internet access service interruption will be expected during this maintenance.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Aug 3, 12:54 EDT
Network Switch Maintenance - MacNaughton building
Completed - The scheduled maintenance has been completed.
Aug 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 06:00 EDT
Scheduled - On Tuesday, August 7, between 6:00am to 8:00am, CCS will be performing maintenance on the network switches in the MacNaughton building. During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 15 minutes.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Aug 1, 13:42 EDT
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

Aug 1, 2018

No incidents reported.

Jul 31, 2018
Web Access Management/Single Sign On scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 31, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 06:00 EDT
Scheduled - CCS will perform a Tier 2 Maintenance of the Web Access Management/Single Sign On (WAM/SSO) . No service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Jul 26, 21:58 EDT
Drupal Website Maintenance
Completed - The scheduled maintenance has been completed.
Jul 31, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 06:00 EDT
Scheduled - Updates will be applied to Drupal sites managed by CCS Web and Development Solutions. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jul 26, 16:30 EDT
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