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Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Network Switch Reloads - Monday December 17th (6-8 am) Dec 17, 06:00-08:00 EST
On Monday, December 17th, from 6:00am to 8:00am, CCS will be preforming maintenance on the network switches in the following buildings. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

1 Stone Road (Office of Research)
150 Research Park Lane (Research Park Centre)
9 University Avenue East
11 University Avenue East
15 University Avenue East
17 University Avenue East
25 University Avenue East
Alumni House
Alumni Stadium
Art Gallery of Guelph
Central Animal Facility
Central Utilities Plant
Child Care and Learning Centre
Clinical Skills Building
Creelman Hall
Day Hall
Drew Hall
Federal Building
Fielding House (Diversity and Human Rights)
Fuelling Station
Gryphon Centre
Gryphon Field House
Institute for Critical Studies
J. C. Hersey Building and Portable
Maintenance Building 1
Maintenance Building 2
OVC Clinical Research 1 & 2
OVC Comparative Clinical Research Facility
OVC Embryo Biotechnology Group
OVC Lifetime Learning Centre
OVC Main Animal Holding
President’s Residence
Raithby House
The Arboretum Centre
Thermal Energy Storage
W.F. Mitchell Athletics Centre
Posted on Dec 10, 14:16 EST
Network Switch Reloads - Tuesday December 18th (6-8 am) Dec 18, 06:00-08:00 EST
On Tuesday, December 18th, from 6:00am to 8:00am, CCS will be preforming maintenance on the network switches in the following buildings. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

Animal Science and Nutrition
East Village Townhall
Hagen Aqualab
Institute of Ichthyology
John T. Powell Building
Mackinnon Building and Extension
McLaughlin Library
OVC McNabb House
OVC Pathobiology / Animal Health Lab Building
Student Family Housing
Student Housing Office (Maritime Hall)
Trent Building
Posted on Dec 10, 14:17 EST
Network Switch Reloads - Wednesday December 19th (6-8 am) Dec 19, 06:00-08:00 EST
On Wednesday, December 19th, from 6:00am to 8:00am, CCS will be preforming maintenance on the network switches in the following buildings. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

95 Stone Road (Labratory Services Division)
Biodiversity Institute of Ontario
Centre for Biodiversity Genomics
Equine Sports Medicine and Reproduction Centre
Food Science
Food Science Addition (GFTC)
H. L. Hutt Building
J. D. MacLachlan Building
Landscape Architecture
Macdonald Hall
Macdonald Institute
Macdonald Stewart Hall
Macdonald Stewart Hall Addition
Massey Hall
OVC Hills Pet Nutrition Primary Healthcare Centre
Rozanski Hall
Summerlee Science Complex
University Centre
War Memorial Hall
Zoology Annex 2
Posted on Dec 10, 14:19 EST
Network Switch Reloads - Thursday December 20th (6-8 am) Dec 20, 06:00-08:00 EST
On Thursday, December 20th, from 6:00am to 8:00am, CCS will be preforming maintenance on the network switches in the following buildings. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

Albert A. Thornbrough Building
Alexander Hall
Canadian Research Institute for Food Safety (CRIFS)
Crop Science Building
Graham Hall
MacNaughton Building
OVC Biomedical Science
OVC Former VMI Building
OVC James Archibald Small Animal Clinic
OVC Large Animal Isolation Unit
OVC Main Building and Addition
OVC Mona Campbell Centre for Animal Cancer
OVC Stewart Building
Plant Growth Facilities Building
The Edmund C. Bovey Administration Building
The Edmund C. Bovey Laboratory Building
Posted on Dec 10, 14:20 EST
Past Incidents
Dec 13, 2018
Drupal Web Sites Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 06:00 EST
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Dec 11, 09:21 EST
ImageNow/WebNow Maintenance
Completed - Maintenance is complete and ImageNow and WebNow are available again.
Dec 13, 06:33 EST
Update - ImageNow and WebNow will be unavailable momentarily.
Dec 13, 06:17 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 06:00 EST
Scheduled - ImageNow and WebNow will be briefly unavailable for approximately 15 minutes between 6AM and 8AM while maintenance activities are performed.
Dec 12, 21:43 EST
Dec 12, 2018

No incidents reported.

Dec 11, 2018
Web Access Management/Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 05:53 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 04:00 EST
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Dec 7, 13:28 EST
McAfee ePolicy Orchestrator Upgrade
Completed - Scheduled maintenance is taking longer than expected. We will provide updates as necessary.
Dec 11, 04:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 09:14 EST
Scheduled - The campus McAfee ePolicy Orchestrator (ePO) application will be undergoing maintenance beginning at 9:00AM. 3-4 hours interruption in service is expected.

McAfee ePO events will be queued and processed when maintenance is complete. Endpoint machines are not otherwise affected. ePO users will not be able to login, or make policy changes during the maintenance period.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Dec 11, 09:13 EST
Dec 10, 2018
Connectivity Problems
Resolved - All services have been stable for the weekend. CCS is still working with the vendor on finding the root cause.
Dec 10, 08:45 EST
Monitoring - All services have been restored around 6:15 pm. CCS is invetigating the root cause.
Dec 8, 18:39 EST
Update - We continue to investigate the issue, staff are travelling to campus to resolve.

Next update by 6:45pm
Dec 8, 17:38 EST
Investigating - CCS is investigating issues impacting access to campus services from off campus. Including Single Sign On, WebAdvisor, CourseLink and VPN
Dec 8, 17:17 EST
Dec 9, 2018

No incidents reported.

Dec 8, 2018
CCS Financial Systems Oracle EBS, ECS, FRS, SMC, Grant Budget, and IES Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 8, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 09:00 EST
Scheduled - The CCS Financial Systems Oracle EBS, ECS, FRS, SMC, Grant Budget, and IES services will be undergoing maintenance. Three hours interruption in service is expected. Oracle EBS, ECS, FRS, SMC, Grant Budget, and IES will not be accessible during this window.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Dec 7, 14:18 EST
Dec 7, 2018

No incidents reported.

Dec 6, 2018
CCS Webex Service
Completed - The scheduled maintenance has been completed.
Dec 6, 08:19 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 06:00 EST
Scheduled - The CCS Webex Service will be undergoing maintenance. No interruption in service is expected.

During this maintenance window CCS will be enabling the Collaboration Meeting Room (CMR) feature for the Webex service. The CMR feature allows meeting hosts and participants to start/join meetings via room-based video conferencing systems.

Please Note: CCS is asking those individuals who had their Webex accounts created early in the process and who have not yet changed their PIN to log in and modify their personal room PIN. A separate email to these individuals will be sent once the maintenance is complete.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Nov 29, 10:07 EST
ImageNow maintenance Thursday December 6th 6AM-8AM
Completed - The maintenance is complete and ImageNow and WebNow are available again.
Dec 6, 08:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 06:00 EST
Scheduled - Neither ImageNow nor WebNow will be available during this maintenance window. Please contact pkopacz@uoguelph.ca if you have questions or concerns.
Nov 30, 16:35 EST
Drupal Web Sites Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 6, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 06:00 EST
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Dec 4, 09:29 EST
Telephony Service Maintenance (Animal sciences and Nutrition router upgrade ) - THU DEC 6 (6 AM to 8 AM)
Completed - The Scheduled maintenance has been completed, all the associated services tested to be operational.
Dec 6, 07:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 06:00 EST
Scheduled - The CCS Telephony Service will be undergoing maintenance on December 6th between 6:00 AM and 8:00 AM for the router IOS upgrade. A brief interruption in service is expected as the router needs to be rebooted during the process.
Dec 3, 10:16 EST
Dec 5, 2018

No incidents reported.

Dec 4, 2018
CCS Telephony Service Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 08:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 06:01 EST
Scheduled - The CCS Telephony Service will be undergoing maintenance. No interruption in service is expected.

During this maintenance window several components will be restarted and may take up to five minutes to complete. Several restarts may be necessary. While these components are being restarted access to the telephony self-administration pages and call center agent login may fail. Please wait a few minutes and try again. Jabber Pilot services, however, will be affected until the maintenance window is completed.

Please Note: This maintenance activity is to complete the work that was scheduled for Tue Nov 27 but was unable to be completed due to technical issues.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Nov 27, 13:29 EST
CCS NAC Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 06:01 EST
Scheduled - The CCS NAC service will be undergoing maintenance. Short service interruption for accessing the guest portal (for guest registration and login) through wired network is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Nov 30, 15:08 EST
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
CCS Financial Systems ECS and FRS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 04:00 EST
Scheduled - The CCS Financial Systems ECS and FRS service will be undergoing Single Sign On maintenance. 4 hours interruption in service is expected. ECS and FRS will not be accessible during this window.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Nov 28, 08:08 EST
Web Access Management/Single Sign On Maintenance
Completed - The scheduled maintenance has been completed

Due to a partial failure of one cluster node during the verification stage of the maintenance, about one-in-three users accessing SSO-protected services received an error (HTTP 404 Page Not Found) and could not authenticate between about 5:23 AM and 5:47 AM. We apologize for this issue.
Nov 29, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 04:00 EST
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

SSO-protected services will remain available via the backup WAM/SSO service except for WebNow, and SSO-protected APEX applications, e.g., ECS and FRS.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Nov 27, 13:43 EST
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