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Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Network Switch Upgrade May 23, 06:00-08:00 EDT
During the following maintenance windows, CCS will be performing vendor recommended network switch firmware upgrades to prevent unexpected network issues. Short interruptions in data (wired and wireless) and voice services are expected at these locations during these windows. All services will be available by 8am.

----------------------------------------------------
Tuesday May 14th(6-8am):
South Residence, East Residence, East Townhouses, Watson Hall, Lambton Hall, Lennox-Addington Hall, Mills Hall, Maids Hall.

Thursday May 16th(6-8am):
Crop Science Building, Institute of Ichthyology, Child Care and Learning Centre, Federal Building, Landscape Architecture, MacNaughton Building, McLaughlin Library, Thermal Energy Storage System Tank, President’s Residence, Animal Science and Nutrition, Central Utilities Plant.

Thursday May 23th(6-8am):
East Village Townhall , Johnston Hall, Alumni House, CLSF, Fueling Station, Summerlee Science Complex, University Centre, W.F. Mitchell Athletics Centre, War Memorial Hall, Rozanski Hall, Hagen Aqualab, Alumni Stadium.

Thursday May 28th(6-8am):
Mackinnon Building and Extension, J. D. MacLachlan Building, Macdonald Institute, Macdonald Hall, Macdonald Stewart Hall/Addition, Alexander Hall, J. C. Hersey Building and Portable, John T. Powell Building, Reynolds Building, Graham Hall, H. L. Hutt Building, Canadian Research Institute for Food Safety (CRIFS), OVC Main Building and Addition, OVC Biomedical Science, OVC Main Animal Holding, OVC Pathobiology / Animal Health Lab Building, Maintenance 1, OVC McNabb House, The Edmund C. Bovey Administration Building, The Edmund C. Bovey Laboratory Building, Bovery Greenhouse, Plant Growth Facilities Building, The Arboretum Centre, Central Animal Facility, Production Animal Isolation Unit.


If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on May 8, 12:39 EDT
The CCS Telephony Service will be undergoing maintenance on May 23rd Thursday between 6:30 AM and 8:00 AM for applying hotfixes to the speech attendant servers, this server is responsible for the dial by name feature when we press "0" at the university mainline 5198244120. We are not expecting any service outage during this maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on May 16, 10:21 EDT
T1X - Telephone System Maintenance May 24, 21:00 - May 25, 08:00 EDT
On Friday, May 24 beginning at 9:00PM and ending at 8:00AM on Saturday morning, CCS will be performing maintenance on the campus telephone system. During this time vendor recommended database updates will be applied and a restart of all telephone servers will be required. During the restart portion of the maintenance window, telephones will quickly re-register to the next available server. On-campus calls in progress will not be affected, however, off-campus calls will be terminated as off-campus telephone lines complete the re-registration process. Care will be taken to complete the restarts at a time when minimal off-campus calls are in progress.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on May 17, 15:05 EDT
Colleague System Upgrades May 25, 06:00-12:00 EDT
CCS is planning to upgrade the hardware supporting our Colleague database and application server on Saturday, May 25.

This upgrade is necessary so that we can improve the time it takes for Colleague to process larger amounts of data and make changes like increasing the number of students that can register at a time.

WebAdvisor, Colleague UI, and Informer will be unreachable for several hours between 6:00 a.m. and 12:00 p.m. on May 25 during this upgrade.

For more information please contact the CCS Help Centre at x58888 or email ITHelp@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on May 16, 10:58 EDT
Network Switch Upgrade May 28, 06:00-08:00 EDT
During the following maintenance windows, CCS will be performing vendor recommended network switch firmware upgrades to prevent unexpected network issues. Short interruptions in data (wired and wireless) and voice services are expected at these locations during these windows. All services will be available by 8am.

----------------------------------------------------
Tuesday May 14th(6-8am):
South Residence, East Residence, East Townhouses, Watson Hall, Lambton Hall, Lennox-Addington Hall, Mills Hall, Maids Hall.

Thursday May 16th(6-8am):
Crop Science Building, Institute of Ichthyology, Child Care and Learning Centre, Federal Building, Landscape Architecture, MacNaughton Building, McLaughlin Library, Thermal Energy Storage System Tank, President’s Residence, Animal Science and Nutrition, Central Utilities Plant.

Thursday May 23th(6-8am):
East Village Townhall , Johnston Hall, Alumni House, CLSF, Fueling Station, Summerlee Science Complex, University Centre, W.F. Mitchell Athletics Centre, War Memorial Hall, Rozanski Hall, Hagen Aqualab, Alumni Stadium.

Thursday May 28th(6-8am):
Mackinnon Building and Extension, J. D. MacLachlan Building, Macdonald Institute, Macdonald Hall, Macdonald Stewart Hall/Addition, Alexander Hall, J. C. Hersey Building and Portable, John T. Powell Building, Reynolds Building, Graham Hall, H. L. Hutt Building, Canadian Research Institute for Food Safety (CRIFS), OVC Main Building and Addition, OVC Biomedical Science, OVC Main Animal Holding, OVC Pathobiology / Animal Health Lab Building, Maintenance 1, OVC McNabb House, The Edmund C. Bovey Administration Building, The Edmund C. Bovey Laboratory Building, Bovery Greenhouse, Plant Growth Facilities Building, The Arboretum Centre, Central Animal Facility, Production Animal Isolation Unit.


If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on May 8, 12:40 EDT
Past Incidents
May 19, 2019

No incidents reported today.

May 18, 2019
Completed - The scheduled maintenance has been completed.
May 18, 14:29 EDT
Verifying - Some components of the software upgrade took longer than anticipated.
While all required pre-requisite patches and tasks have been completed, the final update to the most current major software version could not be applied yet. In order to avoid any additional impact to campus guest access we have decided to postpone the final software upgrade.

We apologize for any inconvenience this may cause and will communicate a new target date for the upgrade soon.
May 18, 08:58 EDT
Update - So far upgrade is progressing well but taking longer than anticipated. Estimated time of completion is now 9am.
May 18, 06:09 EDT
Update - So far upgrade is progressing well but taking longer than anticipated.
May 18, 04:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:00 EDT
Scheduled - On Saturday, May 18th 2019 between 12am-6am EST, CCS will be performing a Software Upgrade on the Campus NAC (Network Access Control) system.

The upgrade is required to maintain a fully vendor supported solution, improving the security posture and visibility of network traffic on campus.

After the maintenance the Guest Internet portal will have a slightly different look and feel, however all functionality remains unchanged.

If you have any question or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
May 9, 14:54 EDT
May 17, 2019

No incidents reported.

May 16, 2019
Completed - The scheduled maintenance has been completed.
May 16, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:00 EDT
Scheduled - Hi All:

CCS will be performing PIES maintenance between 8:00am – 9:00am on Thursday May16, 2019.

During this time access to PIES application will be unavailable. If you have any concern or questions please contact the CCS EA team.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.


Thanks,
Danping
May 15, 10:16 EDT
Completed - The scheduled maintenance has been completed.
May 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:01 EDT
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 15, 09:44 EDT
Completed - The scheduled maintenance has been completed.
May 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 EDT
Scheduled - On Thursday, May 16th, from 6:00am to 8:00am, CCS will be preforming maintenance on the network switches in Vehicle Services & Johnston Hall. During this maintenance the Phone and Wired/Wireless network services will be unavailable in the following areas:

- Vehicle Services (building wide)
- Johnston Hall (north half all floors)

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
May 13, 15:20 EDT
Completed - The scheduled maintenance has been completed.
May 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 EDT
Scheduled - During the following maintenance windows, CCS will be performing vendor recommended network switch firmware upgrades to prevent unexpected network issues. Short interruptions in data (wired and wireless) and voice services are expected at these locations during these windows. All services will be available by 8am.

----------------------------------------------------
Tuesday May 14th(6-8am):
South Residence, East Residence, East Townhouses, Watson Hall, Lambton Hall, Lennox-Addington Hall, Mills Hall, Maids Hall.

Thursday May 16th(6-8am):
Crop Science Building, Institute of Ichthyology, Child Care and Learning Centre, Federal Building, Landscape Architecture, MacNaughton Building, McLaughlin Library, Thermal Energy Storage System Tank, President’s Residence, Animal Science and Nutrition, Central Utilities Plant.

Thursday May 23th(6-8am):
East Village Townhall , Johnston Hall, Alumni House, CLSF, Fueling Station, Summerlee Science Complex, University Centre, W.F. Mitchell Athletics Centre, War Memorial Hall, Rozanski Hall, Hagen Aqualab, Alumni Stadium.

Thursday May 28th(6-8am):
Mackinnon Building and Extension, J. D. MacLachlan Building, Macdonald Institute, Macdonald Hall, Macdonald Stewart Hall/Addition, Alexander Hall, J. C. Hersey Building and Portable, John T. Powell Building, Reynolds Building, Graham Hall, H. L. Hutt Building, Canadian Research Institute for Food Safety (CRIFS), OVC Main Building and Addition, OVC Biomedical Science, OVC Main Animal Holding, OVC Pathobiology / Animal Health Lab Building, Maintenance 1, OVC McNabb House, The Edmund C. Bovey Administration Building, The Edmund C. Bovey Laboratory Building, Bovery Greenhouse, Plant Growth Facilities Building, The Arboretum Centre, Central Animal Facility, Production Animal Isolation Unit.


If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
May 8, 12:37 EDT
Completed - The scheduled maintenance has been completed.
May 16, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 EDT
Scheduled - On Thursday May 16 between 6:00AM and 8:00AM, CCS will be performing maintenance on the University’s Office 365 service in preparation for upcoming Webex service improvements.

No impact in service is expected during the maintenance window.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help .
May 7, 13:42 EDT
Completed - The scheduled maintenance has been completed.
May 16, 06:28 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:01 EDT
Scheduled - The CCS Student Information Systems team will be making some configuration changes to our WebAdvisor servers on Thursday, May 16 between 6:00 am and 8:00 am.

These changes are necessary to prepare our systems for additional students registering for courses in June.

No interruptions to service are expected during this maintenance.

For more information please contact the CCS Help Centre at x58888 or email ITHelp@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 15, 09:01 EDT
May 15, 2019

No incidents reported.

May 14, 2019
Completed - The scheduled maintenance has been completed.
May 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 EDT
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 10, 12:23 EDT
Completed - The scheduled maintenance has been completed.
May 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 05:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 10, 10:59 EDT
Completed - The scheduled maintenance has been completed.
May 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 EDT
Scheduled - On Tuesday, May 14th, from 6:00am to 8:00am, CCS will be preforming maintenance on the network switch in the Biodiversity Institute of Ontario (Building #138). During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
May 9, 15:28 EDT
Completed - The scheduled maintenance has been completed.
May 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 EDT
Scheduled - During the following maintenance windows, CCS will be performing vendor recommended network switch firmware upgrades to prevent unexpected network issues. Short interruptions in data (wired and wireless) and voice services are expected at these locations during these windows. All services will be available by 8am.

----------------------------------------------------
Tuesday May 14th(6-8am):
South Residence, East Residence, East Townhouses, Watson Hall, Lambton Hall, Lennox-Addington Hall, Mills Hall, Maids Hall.

Thursday May 16th(6-8am):
Crop Science Building, Institute of Ichthyology, Child Care and Learning Centre, Federal Building, Landscape Architecture, MacNaughton Building, McLaughlin Library, Thermal Energy Storage System Tank, President’s Residence, Animal Science and Nutrition, Central Utilities Plant.

Thursday May 23th(6-8am):
East Village Townhall , Johnston Hall, Alumni House, CLSF, Fueling Station, Summerlee Science Complex, University Centre, W.F. Mitchell Athletics Centre, War Memorial Hall, Rozanski Hall, Hagen Aqualab, Alumni Stadium.

Thursday May 28th(6-8am):
Mackinnon Building and Extension, J. D. MacLachlan Building, Macdonald Institute, Macdonald Hall, Macdonald Stewart Hall/Addition, Alexander Hall, J. C. Hersey Building and Portable, John T. Powell Building, Reynolds Building, Graham Hall, H. L. Hutt Building, Canadian Research Institute for Food Safety (CRIFS), OVC Main Building and Addition, OVC Biomedical Science, OVC Main Animal Holding, OVC Pathobiology / Animal Health Lab Building, Maintenance 1, OVC McNabb House, The Edmund C. Bovey Administration Building, The Edmund C. Bovey Laboratory Building, Bovery Greenhouse, Plant Growth Facilities Building, The Arboretum Centre, Central Animal Facility, Production Animal Isolation Unit.


If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
May 8, 12:37 EDT
Completed - The scheduled maintenance has been completed.
May 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 EDT
Scheduled - The CCS ListServ and Maestro services will be undergoing maintenance to update the license key. Less than 5 minutes of interruption in service is expected. ListServ and Maestro will be unavailable during this time, but messages sent to ListServ lists will be delivered once the maintenance is completed.

For more information please contact the CCS Help Centre at x58888 or email ITHelp@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 9, 14:28 EDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019
Completed - The scheduled maintenance has been completed.
May 9, 13:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 13:00 EDT
Scheduled - CCS will be performing Finance Systems maintenance (re-start) to make the end-dated “UofG Field Users” responsibility on May 9th, 2019 at 1:00pm. The total downtime will be about 20min.

During this time access to Oracle finance EBS will be unavailable. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.

Thanks,
Danping Shen
May 9, 09:29 EDT
Completed - The scheduled maintenance has been completed.
May 9, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 06:00 EDT
Scheduled - The CCS Telephony Service will be undergoing maintenance on May 9th, Thursday between 6:00 AM and 8:00 AM for Changing a SIP parameter and Call manager Certificate notification, we are not expecting any service interruption during this maintenance.
For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 6, 10:38 EDT
May 8, 2019

No incidents reported.

May 7, 2019
Completed - The maintenance has been completed. In addition to the upgrades, some additional changes were made to address recent email verification notices that were presented when logging in to the Webex web interface. If you continue to see this email verification notice, or, if you experience any issues accessing or using Webex after the upgrades, please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help .
May 7, 23:08 EDT
Verifying - The Webex upgrades have been completed. Service verification is currently under way.
May 7, 22:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:00 EDT
Scheduled - On Tuesday May 7 beginning at 10:00 PM and ending on Wednesday morning at 3:00 AM, CCS will be upgrading the University's Webex service. The upgrades are required to ensure continued vendor support ahead of the end of support date for the current version (v32) of May 24, 2019.

There will be two major changes with the new version, v33 :
- Meeting management tools will be merged into the desktop application, eliminating the Productivity Tools component.
- A different look and feel to Webex - moving to a more video centric approach.

Managed Desktop clients will have the new desktop application installed automatically following the upgrade. For workstations that are not serviced by Managed Desktops, the software can be downloaded and installed from the University’s Webex site. Although Webex v33 is compatible with previously installed versions of Productivity Tools, it is recommended to install the new desktop application to take advantage of feature enhancements.

You can find more information about Webex v33 on the CCS Webex Service Page ( https://www.uoguelph.ca/ccs/webex ).

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help .
Apr 23, 09:12 EDT
Completed - The scheduled maintenance has been completed.
May 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 EDT
Scheduled - On Tuesday, May 7th, from 6:00am to 8:00am, CCS will be preforming maintenance on the network switch in Day Hall. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
May 3, 08:04 EDT
Completed - The scheduled maintenance has been completed.
May 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 EDT
Scheduled - The CCS Telephony Service will be undergoing maintenance on May 7th, Tuesday between 6:00 AM and 8:00 AM for applying patches to the speech attendant servers, we are not expecting any service interruption during this maintenance.
For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 1, 11:06 EDT
Completed - The scheduled maintenance has been completed.
May 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 04:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 1, 09:24 EDT
May 6, 2019
Resolved - Services have been stable since Friday. Considering this issue resolved.
May 6, 10:32 EDT
Monitoring - The problem is believed to have been caused by a communications issue between the Telus telephone lines and the campus telephone system. Telus has reset the affected lines to address the issue and test calls show normal behaviour.

We will continue to monitor the issue.
May 3, 17:02 EDT
Update - No updates available as of now from Telco, Next update will be at approximately 5 PM
May 3, 16:07 EDT
Update - A priority 1 Incident has been created with the Telco and currently they are investigating on this issue, no other updates available as of now. Will provide another update by 4:00 PM.
May 3, 15:08 EDT
Update - We are continuing to work on a fix for this issue.
May 3, 14:08 EDT
Identified - We are currently experiencing an issue with our phone lines that affect our ability to make or receive external calls. When attempting to place an off-campus call, you will hear a fast-busy signal.

The issue has been identified to be external and we are waiting to hear from Telus when services will be restored. At this time we have not received an ETR for resolution.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 3 pm.

We appreciate your patience and support as we work to resolve this issue.
May 3, 14:08 EDT
May 5, 2019

No incidents reported.