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All Systems Operational
About This Site
Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.
Past Incidents
Oct 19, 2020
No incidents reported today.
Oct 18, 2020
No incidents reported.
Oct 17, 2020
Completed -
The scheduled maintenance has been completed.
Oct 17, 02:14 EDT
Oct 17, 02:14 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:01 EDT
Oct 17, 00:01 EDT
Scheduled -
The campus perimeter firewall service will be undergoing maintenance.
During this maintenance window, CCS will implement a new global security policy on the campus perimeter firewall to improve the University’s security posture.
The new policy will only allow “known-good” traffic on ports 80 and 443, which is browsing based traffic initiated from the Internet to campus as well as a pre-defined exception list of services, and block everything else. It will not change the behaviour of outbound traffic from campus to the internet. Services hosted at the CCS Data Center will not be affected.
For more information, please contact the CCS Help Centre by email to ithelp@uoguelph.ca or visit https://www.uoguelph.ca/ccs/ccs-help.
Oct 9, 15:34 EDT
During this maintenance window, CCS will implement a new global security policy on the campus perimeter firewall to improve the University’s security posture.
The new policy will only allow “known-good” traffic on ports 80 and 443, which is browsing based traffic initiated from the Internet to campus as well as a pre-defined exception list of services, and block everything else. It will not change the behaviour of outbound traffic from campus to the internet. Services hosted at the CCS Data Center will not be affected.
For more information, please contact the CCS Help Centre by email to ithelp@uoguelph.ca or visit https://www.uoguelph.ca/ccs/ccs-help.
Oct 9, 15:34 EDT
Resolved -
Services have remained stable since they re-established on Thursday. Closing this incident.
Oct 17, 00:19 EDT
Oct 17, 00:19 EDT
Monitoring -
All services have been restored and should operate normally again.
This includes VPN, internet access & access to UofG websites.
We will continue to monitor the infrastructure to ensure services remain stable.
Oct 15, 13:22 EDT
This includes VPN, internet access & access to UofG websites.
We will continue to monitor the infrastructure to ensure services remain stable.
Oct 15, 13:22 EDT
Investigating -
We have received reports that some users have lost their VPN connectivity as of approximately 12:30 pm.
CCS is currently investigating the cause of this issue and has dispatched an analyst on-site to troubleshoot.
We appreciate your patience and support as we work to resolve this issue.
Oct 15, 12:44 EDT
CCS is currently investigating the cause of this issue and has dispatched an analyst on-site to troubleshoot.
We appreciate your patience and support as we work to resolve this issue.
Oct 15, 12:44 EDT
Oct 16, 2020
Resolved -
This issue was tied to use of the Firefox web browser with the issue not appearing when using other browsers. It is also not clear that all Firefox users are experiencing the problem. The issue is being closed with the recommendation to access OneDrive, OneNote, etc. with an alternate browser.
The problem is being pursued with Microsoft in order to obtain a more permanent solution.
Oct 16, 14:50 EDT
The problem is being pursued with Microsoft in order to obtain a more permanent solution.
Oct 16, 14:50 EDT
Investigating -
CCS has identified multiple error messages when accessing SharePoint sites, OneDrive folders and files, and OneNote spaces through the web-based version of Office 365 (accessible through GryphMail). These issues have been reported to Microsoft and we are awaiting further information. Desktop syncing of OneDrive and OneNote files seems to be unaffected, as does accessing the Files section of Channels and Teams. We will report back with more information as soon as we understand the scope of the issue and hear back from Microsoft.
Please report any concerns to the IT Help Desk by contacting ithelp@uoguelph.ca or at extension 58888.
Sep 28, 10:06 EDT
Please report any concerns to the IT Help Desk by contacting ithelp@uoguelph.ca or at extension 58888.
Sep 28, 10:06 EDT
Oct 15, 2020
Completed -
The scheduled maintenance has been completed.
Oct 15, 08:00 EDT
Oct 15, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 EDT
Oct 15, 06:00 EDT
Scheduled -
The Federated Access Management (Shibboleth IdP) service will be undergoing maintenance. No downtime is expected.
The Federated Access Management (Shibboleth IdP) service provides authentication or web single sign-on to many services on campus, including (but not limited to): Gryph Mail/Office 365, Online Surveys (Qualtrics), WebEx, Software Distribution, Library Off-Campus Sign-on, Library Course Reserve, Gryph Life, and the OpenEd Student Portal.
Oct 9, 15:05 EDT
The Federated Access Management (Shibboleth IdP) service provides authentication or web single sign-on to many services on campus, including (but not limited to): Gryph Mail/Office 365, Online Surveys (Qualtrics), WebEx, Software Distribution, Library Off-Campus Sign-on, Library Course Reserve, Gryph Life, and the OpenEd Student Portal.
Oct 9, 15:05 EDT
Completed -
The scheduled maintenance has been completed.
Oct 15, 08:00 EDT
Oct 15, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 EDT
Oct 15, 06:00 EDT
Scheduled -
The Central Directory (LDAP) service will be undergoing maintenance. During the maintenance, the application used to manage the LDAP service will be migrated to a new host.
No interruption in service is expected.
Oct 9, 11:50 EDT
No interruption in service is expected.
Oct 9, 11:50 EDT
Completed -
The scheduled maintenance has been completed.
Oct 15, 06:43 EDT
Oct 15, 06:43 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 EDT
Oct 15, 06:00 EDT
Scheduled -
The wired and wireless services in Lambton Hall will be undergoing maintenance. About 10 minutes interruption in service is expected.
Oct 14, 09:04 EDT
Oct 14, 09:04 EDT
Oct 14, 2020
Resolved -
WebAdvisor was unavailable between 4:00 am and 9:30 am this morning.
The CCS Student Information Systems team has determined that this issue was caused by web services on the WebAdvisor systems not being able to connect to the Colleague application following our monthly server updates. We will make changes to our server patching and alerting processes to help prevent similar outages in the future.
Oct 14, 04:00 EDT
The CCS Student Information Systems team has determined that this issue was caused by web services on the WebAdvisor systems not being able to connect to the Colleague application following our monthly server updates. We will make changes to our server patching and alerting processes to help prevent similar outages in the future.
Oct 14, 04:00 EDT
Oct 13, 2020
Resolved -
The damaged equipment has been replaced. Campus Police network and telephony services are operational again.
Oct 13, 22:56 EDT
Oct 13, 22:56 EDT
Update -
We are continuing to work on a fix for this issue.
Oct 13, 22:01 EDT
Oct 13, 22:01 EDT
Identified -
Due to an issue with building environmental controls, network equipment in the Trent Building has malfunctioned.
As a result, Campus police phone services are currently unavailable. A CCS service technician has been dispatched to assist with the service recovery.
Until services have been restored:
For non emergency matters please call 519 836 9169
For emergency matters call 911.
We appreciate your patience and support as we work to resolve this issue.
Oct 13, 22:01 EDT
As a result, Campus police phone services are currently unavailable. A CCS service technician has been dispatched to assist with the service recovery.
Until services have been restored:
For non emergency matters please call 519 836 9169
For emergency matters call 911.
We appreciate your patience and support as we work to resolve this issue.
Oct 13, 22:01 EDT
Oct 12, 2020
No incidents reported.
Oct 11, 2020
No incidents reported.
Oct 10, 2020
No incidents reported.
Oct 9, 2020
No incidents reported.
Oct 8, 2020
Completed -
The scheduled maintenance has been completed.
Oct 8, 08:01 EDT
Oct 8, 08:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:01 EDT
Oct 8, 06:01 EDT
Scheduled -
ColdFusion web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
Oct 6, 15:01 EDT
Oct 6, 15:01 EDT
Completed -
The scheduled maintenance has been completed.
Oct 8, 02:00 EDT
Oct 8, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 EDT
Oct 8, 00:00 EDT
Scheduled -
On Thursday, October 8th between 6:00 AM - 8:00 AM EST, CCS will be performing maintenance on the campus network edge router. No internet service interruption is expected to all campus users.
If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
Oct 5, 15:48 EDT
If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
Oct 5, 15:48 EDT
Oct 7, 2020
No incidents reported.
Oct 6, 2020
Completed -
The scheduled maintenance has been completed.
Oct 6, 06:36 EDT
Oct 6, 06:36 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 04:02 EDT
Oct 6, 04:02 EDT
Scheduled -
The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.
SSO-protected services will remain available via the backup WAM/SSO service except for the SSO-protected APEX applications, e.g., ECS and FRS.
Sep 30, 12:00 EDT
SSO-protected services will remain available via the backup WAM/SSO service except for the SSO-protected APEX applications, e.g., ECS and FRS.
Sep 30, 12:00 EDT
Oct 5, 2020
No incidents reported.