All Systems Operational

About This Site

Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Sep 20, 11:38 EDT
During this maintenance window, the University of Guelph main website will undergo a load test. The purpose of the test is to simulate traffic during an emergency situation and to better understand how this affects UoG infrastructure.

While no interruption in service is expected, the load test could result in longer than expected load times of the University's main website and content between the hours of 6 AM and 8 AM on September 25th.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Sep 18, 16:00 EDT
Past Incidents
Sep 23, 2018

No incidents reported today.

Sep 22, 2018
Completed - The database maintenance on the Student Information System database has been completed. WebAdvisor, Colleague UI and Informer are back online.
Sep 22, 09:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 EDT
Scheduled - Colleague UI, WebAdvisor, and Informer will not be accessible from 6 a.m. to 12 p.m. on Saturday, September 22nd while CCS performs some maintenance on the Student Information Systems database.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Sep 20, 14:47 EDT
Sep 21, 2018
Update - The scheduled maintenance has been completed.
Sep 21, 19:29 EDT
Completed - The scheduled maintenance has been completed.
Sep 21, 18:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 18:00 EDT
Scheduled - In order to ensure performance stability on our perimeter firewall we will apply a vendor recommended change on our perimeter firewall. A brief interruption of internet services is expected.
Sep 21, 14:30 EDT
Sep 20, 2018
Resolved - Services are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Sep 20, 10:15 EDT
Update - We are continuing to investigate this issue.
Sep 20, 09:32 EDT
Investigating - The Listserv service is currently unavailable due to a server issue. We are in the process of investigating and expect service to be restored shortly.

The incident began late yesterday so we anticipate that there will be a backlog of messages distributed once the issue is resolved.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We appreciate your patience and support as we work to resolve this issue.
Sep 20, 09:31 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:00 EDT
Update - This maintenance has been postponed to September 20th.
Sep 17, 10:09 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 13, 11:17 EDT
Scheduled - On Tuesday, September 18, from 6:00am to 8:00am, the campus wireless systems will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Sep 13, 11:08 EDT
Sep 19, 2018

No incidents reported.

Sep 18, 2018
Resolved - Services have been restored as of 6.20 pm.
Internet and VPN access should operate normally, but we will continue to monitor the appliance to ensure services remain stable. The vendor is actively engaged for log collection and further analysis.

We appreciate your patience and understanding and will do everything possible to resolve this issue permanently.
Sep 18, 18:44 EDT
Investigating - We are currently experiencing problems with the perimeter firewall again.
Internet and VPN services are currently unavailable or severely degraded.
Analysts are looking into the issue, our main focus will be to re-establish services as quickly as possible.
Sep 18, 17:53 EDT
Monitoring - VPN Services are available. Vendor analysis has not provided an identified root cause yet. We will continue to monitor the performance and availability .

More updates will be provided as they become available.
Sep 13, 20:08 EDT
Investigating - We are currently monitoring VPN Service. Service seems to be stable at the moment.
Sep 13, 14:41 EDT
Monitoring - The campus Internet service is stable since 8:20 am this morning. We are monitoring the situation and working with the vendor on finding the root cause.

We apologize for the inconvenience and appreciate your patience.
Sep 13, 09:23 EDT
Investigating - We are experiencing internet access issues. We are currently investigating the cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 9:00am.

We appreciate your patience and support as we work to resolve this issue.
Sep 13, 07:56 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 EDT
Scheduled - The Email Antispam/Antivirus service for incoming mail to the university is undergoing maintenance. No interruption in service is expected.

Part 1 of this task was completed on Sept. 11 followed by part 2 on Sept. 13. The purpose of this maintenance is to redirect additional incoming email through updated security servers. As before, there will be no functional difference in email handling as a result of this update.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Sep 17, 09:13 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 05:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

The dependent services will remain available via the backup WAM/SSO service except for WebNow, and SSO -dependent APEX applications, e.g., ECS, and FRS.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Sep 14, 10:15 EDT
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018
Completed - The scheduled maintenance has been completed.
Sep 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 06:00 EDT
Scheduled - The Email Antispam/Antivirus service for incoming mail to the university is undergoing maintenance. No interruption in service is expected.

Part 1 of this task was completed on Sept. 11 and the purpose of this maintenance is to redirect additional incoming email through updated servers. As before, there will be no functional difference in email handling as a result of this update.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Sep 11, 14:33 EDT
Completed - The scheduled maintenance has been completed.
Sep 13, 07:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 06:00 EDT
Scheduled - On Thursday, September 13, from 6:00am to 8:00am, CCS will be redistributing access points to our wireless controllers to help even the load on the system. This should help to avoid unexpected wireless issues like the one experienced this morning. A brief interruption of wireless services during the maintenance is expected while access points re-connect to the controllers.

Your patience and understanding in this matter is appreciated.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Sep 12, 15:07 EDT
Sep 12, 2018
Resolved - At around 9.05 am this morning we experienced a brief outage of one of our wireless controllers. Access Points failed over to the secondary unit successfully but some people could have experienced a interruption of WiFi services for about 5 minutes until the fail-over was completed.

Services are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Sep 12, 09:56 EDT
Sep 11, 2018
Resolved - WebAdvisor and Colleague are back online with all services restored. Apologies for the inconvenience.

If you have any issues please contact the CCS Help Desk at 58888help@uoguelph.ca
Sep 11, 18:19 EDT
Update - Maintenance is expected to be completed by 6:00 pm. If any additional updates are required they will be posted here.
Sep 11, 16:43 EDT
Update - Maintenance is progressing but is taking longer then expected. Another update will be provided in one hour.
Sep 11, 15:51 EDT
Update - Maintenance is progressing but is taking longer then expected. Another update will be provided in one hour.
Sep 11, 14:49 EDT
Update - Maintenance is in the final stages. Another update will be provided in one hour unless service is restored before then. Apologies again for the inconvenience.
Sep 11, 14:04 EDT
Update - Maintenance is going well and remains in progress. Another update will be provided in one hour. Please continue to check back at this site.
Sep 11, 12:33 EDT
Identified - A shutdown of WebAdvisor, Colleague and Informer is required effective 11:30 a.m. today due to technical issues. We anticipate that the system will be unavailable for two hours while repairs are made. We will provide hourly updates as maintenance progresses. We sincerely apologize for this inconvenience.
Sep 11, 11:30 EDT
Resolved - This incident has been resolved.
Sep 11, 10:20 EDT
Update - Colleague, WebAdvisor, and Informer are back online. CCS is continuing to investigate the root cause of the failure.
Sep 10, 13:24 EDT
Investigating - CCS is investigating an issue preventing all logins to Colleauge WebUI and WebAdvisor.

Informer reporting is also impacted.
Sep 10, 13:18 EDT
Resolved - The intermittent login issues to Lynda.com has now been resolved.
Sep 11, 08:23 EDT
Identified - Some users have reported login issues with Lynda.com this morning. After entering their central login account credentials on the Single Sign-On page, some users receive a "500 - Internal server error" instead of being logged into the Lynda.com site.

Lynda.com technical support has been made aware of this issue and are working to resolve it on their end. The Lynda.com team upgraded their software that handles logins this morning and this seems to have created this intermittent issue with their higher education clients.

CCS will pass along any updates provided by Lynda.com.
Sep 10, 12:47 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 06:01 EDT
Scheduled - The Email Antispam/Antivirus service for incoming mail to the university is undergoing maintenance. No interruption in service is expected.

The purpose of this maintenance is to redirect some incoming email through updated servers. There will be no functional difference in email handling as a result of this update.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Sep 7, 16:22 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 06:00 EDT
Scheduled - Hi,

This is to bring to your attention that CCS will be performing vCommander application maintenance on Tuesday, September 11th between 06:00 a.m and 08:00 a.m.

Access to vCommander application(vPortal) will be not be available during this maintenance.

If you have any questions or concerns about this maintenance, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Sep 5, 14:50 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Sep 5, 13:03 EDT
Sep 9, 2018

No incidents reported.