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Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
On Tuesday, March 28, from 6:00am to 8:00am, CCS will be replacing a Network switch on the 6th floor, North West (N/W) corner, of the University Centre. During this maintenance the Phone and Wired/Wireless network services will be unavailable to the 4th Floor Office of Research and Conference Services, and a small number 3rd floor Office of the Registrar (N/W quandrant).

Also, on Tuesday, March 28, from 6:00am to 7:00am, CCS will be expanding a Network switch on the 3rd floor, South East (S/E) quandrant, of the University Centre. During this maintenance the Phone and Wired/Wireless network services will be unavailable to the 3rd Floor (S/E quandrant), 2nd Floor (S/E quandrant) and 1st Floor (S/E quandrant)



If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Mar 22, 10:29 EDT
During this maintenance window, CCS will update the campus home page (www.uoguelph.ca) web server. No interruption in service is expected. For more information, please contact the CCS Help Centre at x58888, email 58888help@uoguelph.ca, or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Mar 10, 14:50 EDT
Campus Telephony Maintenance Mar 30, 06:00-08:00 EDT
On Thursday, March 30, from 6:00 AM to 8:00 AM, CCS will be performing maintenance on the campus telephony service. No interruption in service is expected as the maintenance is performed during this time.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Mar 20, 13:54 EDT
Past Incidents
Mar 26, 2017

No incidents reported today.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017
Resolved - Services continue to be stable. We are still working with the vendor on root cause for the module failure. To avoid unexpected service outages, we will continue to work in the alternate configuration as it is fully transparent to our services and does not have any negative impact. Should the vendor recommend additional changes, they would be applied during a regularly scheduled maintenance window.
Mar 23, 17:28 EDT
Monitoring - Services have been stable since 9.15 am. We are still working with the vendor on determining why the core network module went into an non-operational state but have confirmed that this was indeed the root cause for the service interruption. We will continue to monitor the network until we remove the workaround and restore the network to regular production configuration.

We will provide an additional update by end of day today.
Mar 23, 12:08 EDT
Identified - We believe we have identified the root cause of the problem and have applied a workaround in order to restore Internet connectivity to wired clients.

We continue to investigate the problem, including a long term solution (removing the workaround), and will provide an update by noon with details.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Mar 23, 09:33 EDT
Investigating - We are currently experiencing off-campus Internet connectivity issues, including access to email and calendaring (Office 365). We believe this is affecting wired connections only, with wireless clients not experiencing any issues.

We are investigating the problem, but we do not have an estimated time to return services to normal.
Mar 23, 08:25 EDT
Completed - The scheduled maintenance has been completed.
Mar 23, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:00 EDT
Scheduled - On Thursday, March 23, from 6:00 AM to 8:00 AM, CCS will be performing maintenance on the campus telephony service. This maintenance will focus only on telephony service in the UC and in Johnston Hall. No interruption in service is expected as the maintenance is performed during this time.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Mar 20, 13:50 EDT
Completed - The scheduled maintenance has been completed.
Mar 23, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:00 EDT
Scheduled - On Thursday, March 23, from 6:00am to 8:00am, CCS will be performing vendor recommended software updates to the campus wireless systems to address known bugs. Short interruptions of the WiFi services are expected during this maintenance window at following locations: all residence buildings, Macdonald Hall, Drew Hall, War Memorial Hall, Rozanski Hall, new athletics centre, Hagen Aqualab and Ridgetown campus.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Mar 17, 16:42 EDT
Mar 22, 2017

No incidents reported.

Mar 21, 2017
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:00 EDT
Scheduled - On Tuesday March 21 between 5 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Password management applications (Password Change and Password Insurance). The applications will be intermittently unavailable during the maintenance.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Mar 16, 17:41 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 EDT
Scheduled - On March 21st during the regular morning maintenance window (6:00AM to 8:00AM), we will be removing obsolete configuration settings on the university email security devices. These changes are not expected to interrupt or otherwise affect normal email delivery. This work is in preparation for the planned migration of student accounts from Gmail to Office 365.

Anyone with questions or concerns should contact the service desk by phoning 519.624.4120x58888 or by emailing 58888help@uoguelph.ca.
Mar 20, 10:08 EDT
Mar 20, 2017
Resolved - This issue is successfully resolved and all ColdFusion web sites are working normally.
Mar 20, 17:23 EDT
Monitoring - Coldfusion web sites should be working normally now. We continue to monitor the service to ensure there are no more outages related to the issue identified earlier.
Mar 20, 11:47 EDT
Identified - The problem has been identified and the resolution is in progress.
Mar 20, 10:34 EDT
Update - Please, note the correction. Following two web sites have been confirmed to be affected.

- https://www.uoguelph.ca/ehs/courses
- https://www.uoguelph.ca/ltci/FRINK/
Mar 20, 10:20 EDT
Investigating - Some ColdFusion web sites have been experiencing time outs at least since this morning. Following two web sites have been confirmed to be affected.

- https://www.uoguelph.ca/ehs/courses
- https://www.uoguelph.ca/ehs/courses

CCS is diligently working to resolve this issue as soon as possible. We will post an update regarding the status of the issue around 11:30AM.
Mar 20, 10:11 EDT
Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017
Completed - The system upgrades are now complete.
Mar 16, 14:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 13:00 EDT
Scheduled - On Thursday March 16th from 1 PM to 3 PM, CCS will be performing Tier 2 Maintenance (software updates) of the Encryption service. The Auto-boot service will be unavailable and new encryption software installations should not be performed during this time.

We will send an update once the maintenance is complete and again when new installations packages are available.

If you have any questions or comments about this maintenance please contact CCS via 58888help@uoguelph.ca.
Mar 13, 17:25 EDT
Completed - The scheduled maintenance has been completed.
Mar 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 06:00 EDT
Scheduled - On Thursday March 16 between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Password management applications (Password Change and Password Insurance). No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Mar 14, 13:41 EDT
Completed - The scheduled maintenance has been completed.
Mar 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 06:00 EDT
Scheduled - On Thursdays, March 9 and March 16, between 6:00am to 8:00am, CCS will be performing maintenance on the wireless authentication servers. No service interruption is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Mar 6, 15:00 EDT
Completed - The scheduled maintenance has been completed.
Mar 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 07:00 EDT
Scheduled - On Thursday, March 16, from 7:00 AM to 8:00 AM, CCS will be performing maintenance on the campus telephony servers. No interruption in service is expected as the maintenance is performed during this time. If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Mar 10, 15:49 EDT
Mar 15, 2017
Completed - The scheduled maintenance has been completed.
Mar 15, 20:52 EDT
Scheduled - On Tuesday, March 14, between 6:00 am to 8:00 am, CCS will be performing maintenance on Ridgetown Campus Network. No service interruption is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Mar 10, 14:13 EDT
Completed - The scheduled maintenance has been completed.
Mar 15, 20:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:00 EDT
Scheduled - On Tuesday, March 14, from 6:00am to 8:00am, CCS will be replacing the Network switch on the 1st floor, North East (N/E) corner, of the OVC Mona Campbell Centre for Animal Cancer. During this maintenance the Phone and Wired/Wireless network services will be unavailable to the West half of the 1st and 2nd floors.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Mar 9, 13:18 EDT
Mar 14, 2017
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 05:00 EDT
Scheduled - On Tuesday March 14 between 5 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services and the Password management applications (Password Change and Password Insurance). No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Mar 10, 13:08 EDT
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 07:00 EDT
Scheduled - We will be applying a patch to Listserv on the morning of 14-Mar-2017 at approx. 7:00AM. This update is intended to address some stability issues which result in loss of access to the web interface. Access to Listserv will be unavailable at this time. Any mail sent to Listserv will be queued and delivered after work is completed.

Work is expected to be finished by approx. 7:30AM and with access returned by 8:00AM.

Anyone with questions of concerns should contact the service desk at 519.824.4120x58888 or 58888help@uoguelph.ca
Mar 13, 14:12 EDT
Mar 13, 2017
Resolved - Telus and Bell dispatched a technician on-site to replace the defective equipment. All phone trunks are operational as of 6 pm.
Mar 13, 19:35 EDT
Update - It was determined that there is an equipment failure of Telus's hardware on campus. The faulty part will need to be replaced. We are currently waiting for technician and part to arrive. This issue does not impact telephony services, the available phone trunks are handling the call volume well at this point.
Mar 13, 16:07 EDT
Monitoring - Telus has advised us that they experience technical issues affecting two of the University's phone trunks. The remaining phone trunks have good capacity. We don't anticipate any service impact. Telus is investigating the issue further to restore full capacity. CCS is actively engaged with the vendor. At this point we do not have an ETA for resolution..
Mar 11, 01:08 EDT
Mar 12, 2017

No incidents reported.