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All Systems Operational
About This Site
Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.
Scheduled Maintenance
VPN Authentication Servers Maintenance
Jan 20, 06:00-08:00 EST
On Thursday, January 20 from 6:00am to 8:00am, the campus VPN authentication servers will be undergoing maintenance. One short interruption in VPN authentication service is expected.
If you have any questions or concerns, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca.
Posted on Jan 14, 11:59 EST
If you have any questions or concerns, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca.
Posted on Jan 14, 11:59 EST
Past Incidents
Jan 19, 2022
No incidents reported today.
Jan 18, 2022
Completed -
System has been verified and service is available.
Jan 18, 07:55 EST
Jan 18, 07:55 EST
Verifying -
Services have been restarted and functionality is being verified.
Jan 18, 07:16 EST
Jan 18, 07:16 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 06:00 EST
Jan 18, 06:00 EST
Scheduled -
ImageNow will be offline from 6AM-8AM on Tuesday, January 18th for maintenance.
Jan 11, 14:40 EST
Jan 11, 14:40 EST
Jan 17, 2022
No incidents reported.
Jan 16, 2022
No incidents reported.
Jan 15, 2022
Completed -
The scheduled maintenance has been completed.
Jan 15, 13:00 EST
Jan 15, 13:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 09:00 EST
Jan 15, 09:00 EST
Scheduled -
Storage Maintenance T1X Jan 15th , 9:00 AM – 1:00 PM
On Saturday Jan 15th 2022 between 9:00 AM - 1:00 PM EST, CCS will be performing maintenance on the NGDC Tegile Hybrid Storage Platform. No interruption in service is expected.
If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca.
Jan 13, 11:26 EST
On Saturday Jan 15th 2022 between 9:00 AM - 1:00 PM EST, CCS will be performing maintenance on the NGDC Tegile Hybrid Storage Platform. No interruption in service is expected.
If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca.
Jan 13, 11:26 EST
Jan 14, 2022
No incidents reported.
Jan 13, 2022
Completed -
The scheduled maintenance has been completed.
Jan 13, 08:00 EST
Jan 13, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 EST
Jan 13, 06:00 EST
Scheduled -
Emergency maintenance to replace defective switch module.
Jan 12, 15:28 EST
Jan 12, 15:28 EST
Jan 12, 2022
No incidents reported.
Jan 11, 2022
Resolved -
Microsoft has indicated that this issue is now resolved - clients may need to sign out of Outlook Web if their session has remained open since yesterday.
Jan 11, 14:58 EST
Jan 11, 14:58 EST
Identified -
Microsoft has notified CCS of a potential issue in the Outlook Web application.
As per their update: Users may be unable to open email messages in a new window or tab when using Outlook on the web.
This issue appears to have only affected a very small number of clients on campus, but we are monitoring it closely in case it becomes more problematic. Outlook Desktop is unaffected. We will update this notice when we receive further information from Microsoft.
Jan 10, 14:07 EST
As per their update: Users may be unable to open email messages in a new window or tab when using Outlook on the web.
This issue appears to have only affected a very small number of clients on campus, but we are monitoring it closely in case it becomes more problematic. Outlook Desktop is unaffected. We will update this notice when we receive further information from Microsoft.
Jan 10, 14:07 EST
Jan 10, 2022
Completed -
The scheduled maintenance has been completed.
Jan 10, 13:56 EST
Jan 10, 13:56 EST
Scheduled -
CCS will be performing maintenance on the PMP servers, the service will be unavailable.
Jan 5, 13:49 EST
Jan 5, 13:49 EST
Jan 9, 2022
No incidents reported.
Jan 8, 2022
No incidents reported.
Jan 7, 2022
Resolved -
HR Employee Portal is working now.
We appreciate your patience and support during this service interruption.
Jan 7, 13:43 EST
We appreciate your patience and support during this service interruption.
Jan 7, 13:43 EST
Investigating -
We are experiencing an issue with the HR Employee Portal (https://hr.uoguelph.ca/EmployeePortal) where users may have issues getting pass the Challenge Questions as of approximately 12 noon. We are currently investigating the cause of this issue.
We will provide updates on this page until resolution of the issue. Next update will be at approximately 3PM.
We appreciate your patience and support as we work to resolve this issue.
Jan 7, 12:57 EST
We will provide updates on this page until resolution of the issue. Next update will be at approximately 3PM.
We appreciate your patience and support as we work to resolve this issue.
Jan 7, 12:57 EST
Completed -
The scheduled maintenance has been completed.
Jan 7, 08:00 EST
Jan 7, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:00 EST
Jan 7, 06:00 EST
Scheduled -
CCS will be performing the annual preventative maintenance on network switches.
During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8 AM.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca
Please see the below for the building list
Ridgetown and Guelph Humber Campus
Dec 15, 12:16 EST
During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8 AM.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca
Please see the below for the building list
Ridgetown and Guelph Humber Campus
Dec 15, 12:16 EST
Jan 6, 2022
Completed -
The scheduled maintenance has been completed.
Jan 6, 08:00 EST
Jan 6, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 06:01 EST
Jan 6, 06:01 EST
Scheduled -
CCS will be performing the annual preventative maintenance on network switches.
During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8 AM.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca
Please see the below for the building list
AA Thornbrough
JD Maclachlan
JT Powell
MacKinnon (includes Extension)
MacNaughton Building
Massey Hall
Reynolds
Richards
Zavitz Hall
Dec 15, 12:16 EST
During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8 AM.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca
Please see the below for the building list
AA Thornbrough
JD Maclachlan
JT Powell
MacKinnon (includes Extension)
MacNaughton Building
Massey Hall
Reynolds
Richards
Zavitz Hall
Dec 15, 12:16 EST
Jan 5, 2022
Completed -
The scheduled maintenance has been completed.
Jan 5, 08:00 EST
Jan 5, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 06:00 EST
Jan 5, 06:00 EST
Scheduled -
CCS will be performing the annual preventative maintenance on network switches.
During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8 AM.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca
Please see the below for the building list
Animal Science and Nutrition
Blackwood Hall
Former VMI Building
H. L. Hutt Building
Johnston Hall
Macdonald Hall
Macdonald Institute
Macdonald Stewart Hall (including Addition)
Summerlee Science Complex
Dec 15, 12:15 EST
During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8 AM.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca
Please see the below for the building list
Animal Science and Nutrition
Blackwood Hall
Former VMI Building
H. L. Hutt Building
Johnston Hall
Macdonald Hall
Macdonald Institute
Macdonald Stewart Hall (including Addition)
Summerlee Science Complex
Dec 15, 12:15 EST