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Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
On Tuesday, July 23, from 6:00am to 8:00am, the wireless authentication servers will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Jul 18, 09:42 EDT
Update - Please note due to an unforeseen scheduling conflict, we have rescheduled this VPN authentication maintenance to Thursday, July 25, from 6:00am to 8:00am. If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jul 17, 22:25 EDT
Scheduled - On Thursday, July 18, from 6:00am to 8:00am, CCS will be migrating the VPN authentication servers to new platforms. Several short service interruptions for VPN authentication is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jul 10, 13:25 EDT
Webex Service Maintenance Jul 26, 18:00 - Jul 29, 08:00 EDT
Beginning on Friday July 26 at 6:00 PM and ending on Monday July 29 at 8:00 AM, CCS will be performing maintenance on the University’s Webex service.

During this maintenance window, the University’s Webex service will be moved to a new management platform offered by the vendor and Webex services will be unavailable. This maintenance activity is required in order to deliver service improvements such as network recording – a feature requested by many clients.

Additionally, the new platform will allow for automatic account creation to improve making WebEx available to faculty and staff and it will allow for better integration with other services offered by CCS.

Unfortunately, due to limitations beyond our control, moving to the new management platform will require us to first delete the current University Webex site and then recreate it. This means that Webex meetings scheduled and created for a date after July 26th will be lost. Additionally, changes to Webex profiles (i.e. profile picture) will be reset as well.

There is currently no way to migrate this information. We apologize for this inconvenience, appreciate your understanding and ask that existing meetings are re-created, and profile customizations re-applied after the maintenance weekend.

CCS suggests reviewing and taking inventory of existing scheduled meetings so they can be re-created after the maintenance. The Webex web interface can be used to search for meetings (with a custom date range) for a complete list as a starting point. More information on how to do this will be posted to the CCS Webex service page.

If you have any questions or concerns, please contact the CCS Help Center @ 58888 or 58888help@uoguelph.ca.
Posted on Jul 12, 12:30 EDT
On Tuesday, July 30, from 6:00am to 8:00am, the wireless authentication servers will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Jul 18, 09:43 EDT
Past Incidents
Jul 20, 2019
Completed - The scheduled maintenance has been completed.
Jul 20, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 00:01 EDT
Scheduled - On Saturday, July 20th 2019 between 00:00 - 04:00 AM EST, CCS will be performing a hardware upgrade on the campus network edge router at JNHN building. Internet access traffics will be handled by our redundancy edge router at ANNU building and redundant Internet Service Provider, no Internet service interruption is expected to all campus users.

If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Jul 15, 11:25 EDT
Completed - Maintenance was cancelled.
Jul 20, 01:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 17:01 EDT
Scheduled - The ImageNow servers will be upgraded starting at 5PM on Friday July 19th. Testing activities will continue into Saturday, July 20th.

During this upgrade ImageNow and WebNow will be unavailable. Services that rely on WebNow include viewing invoices within FRS, requesting merged invoice copies from FRS, departmental invoice approvals, and graduate admissions application and document viewing.

The system is expected to be available again by Saturday evening.
Jul 19, 10:10 EDT
Jul 19, 2019
Resolved - Microsoft has reported that this issue has been resolved. We apologize for any inconvenience this may have caused.

We appreciate your patience and support during this service interruption.

Should you still require assistance, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca.
Jul 19, 14:52 EDT
Monitoring - Microsoft has identified the issue and continues working to resolve the situation. Microsoft reports some services restored already but this relates to their entire client community so university users may not see improvement yet. As a reminder, if you currently have issues with Outlook Desktop, please consider using the unaffected web client which can be accessed at https://mail.uoguelph.ca.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca.

We will provide updates on this page until resolution of the issue.

We appreciate your patience and support as we wait for Microsoft to resolve this issue.
Jul 19, 12:49 EDT
Identified - We have received a number of reports that Outlook Desktop users are experiencing several issues involving connectivity and accessing shared folders.

Microsoft just acknowledged that the issue is with their network and they are working to resolve it.

Outlook Web Access does not appear to be affected so where possible please use the web client until this is resolved. We will post updates regarding the status of this problem as they become available.
Jul 19, 12:21 EDT
Jul 18, 2019
Completed - The scheduled maintenance has been completed.
Jul 18, 07:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 04:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

SSO-protected services will remain available via the backup WAM/SSO service except for WebNow, and SSO-protected APEX applications, e.g., ECS and FRS.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jul 15, 11:47 EDT
Jul 17, 2019

No incidents reported.

Jul 16, 2019
Completed - The scheduled maintenance has been completed.
Jul 16, 16:22 EDT
Scheduled - Our standby campus firewall is not functioning as it should, the vendor has recommend a reboot which we will do at 5:00pm today. This maintenance should have no user impact.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jul 8, 13:53 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 EDT
Scheduled - The Federated Access Management/Shibboleth Identity Provider (IdP) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jul 12, 10:50 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 EDT
Scheduled - The GryphForms service will be undergoing maintenance. We will be performing a minor patch on our Gryph Forms system in order to bring it up to date with the vendor's latest patch and address bug fixes as well as enhancement requests. On Tuesday July 16 we will be performing the maintenance on the development and test environments and on Thursday July 18 we will be performing the maintenance in the production environment.

During this period both environments are expected to have intermittent availability during the maintenance window.

If you have any questions or are interested in obtaining a copy of the release notes, please feel free to contact me directly at ihameed@uoguelph.ca.
Jul 11, 15:54 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 07:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 EDT
Scheduled - On Tuesday, April 9, from 6:00 am to 8:00 am, CCS will be preforming maintenance on one network switch in the James Archibald Small Animal Clinic. During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes in the following areas :

James Archibald Small Animal Clinic – Room - 1432

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Jul 15, 16:01 EDT
Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Completed - The scheduled maintenance has been completed.
Jul 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 EDT
Scheduled - On Thursday, July 11th, from 6:00am to 8:00am, CCS will be preforming maintenance on one network switch in the MacKinnon building. During this maintenance the Phone and Wired/Wireless network services will be unavailable in the classroom wing.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Jul 8, 13:44 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 04:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 15, 07:53 EDT
Jul 10, 2019

No incidents reported.

Jul 9, 2019
Completed - The scheduled maintenance has been completed.
Jul 9, 13:26 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 9, 13:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 10:30 EDT
Scheduled - Please note that we will be upgrading the JAMF Pro ( Mac Management ) Server to the latest .
Jul 9, 09:56 EDT
Resolved - Services are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Jul 9, 09:02 EDT
Investigating - We are experiencing an outage of the EHS-Chemical Inventory service as of approximately 8:30AM. We are currently investigating the cause of this issue.

We will provide updates on this page until resolution of the issue.

We appreciate your patience and support as we work to resolve this issue.
Jul 9, 08:44 EDT
Completed - The scheduled maintenance has been completed.
Jul 9, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 EDT
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 24, 09:54 EDT
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.