Monitoring - A configuration change, suggested by the vendor, has been made to the Qualtrics/Online Surveys authentication workflow that will hopefully resolve the login issues that have been ongoing this week. CCS is monitoring the service and will post another update once we can confirm this configuration change has resolved all login issues.
If anyone continues to have login problems, please contact the CCS Help Centre at 58888help@uoguelph.ca or 519-824-4120 Ext 58888.
Oct 9, 11:47 EDT
If anyone continues to have login problems, please contact the CCS Help Centre at 58888help@uoguelph.ca or 519-824-4120 Ext 58888.
Oct 9, 11:47 EDT
Investigating - The Online Surveys/Qualtrics service is experiencing intermittent login issues. While most users can login to the service, some users are unable to login and they receive the following error:
"We were unable to validate your request. A report is generated with error tag []."
In some cases clearing the browser cache and cookies or restarting the computer resolves the issue.
CCS and the Library's Data Resource Centre (DRC) are working with the vendor, Qualtrics, to resolve the issue. Currently the root cause is not known and there is no ETA on a resolution. We will provide further updates as they become available.
Oct 4, 14:24 EDT
"We were unable to validate your request. A report is generated with error tag []."
In some cases clearing the browser cache and cookies or restarting the computer resolves the issue.
CCS and the Library's Data Resource Centre (DRC) are working with the vendor, Qualtrics, to resolve the issue. Currently the root cause is not known and there is no ETA on a resolution. We will provide further updates as they become available.
Oct 4, 14:24 EDT
About This Site
Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.
Scheduled Maintenance
Adobe Connect Pro - agreement ending August 26, 2019
Aug 26, 00:00 - Aug 27, 00:00 EDT
Scheduled -
The University’s Adobe Connect Pro agreement will be ending August 26, 2019.
What impact will this have?
An effort has been made by CCS over the past year to contact departments still using Adobe Connect Pro to ensure that they have plans for migration to another platform. After the agreement ends current users of Adobe Connect Pro who have not contacted CCS because of circumstances that require them to extend their accounts past August 26, 2019 will no longer be able to create new meetings in Adobe Connect Pro. Recorded meetings will still be available for viewing.
If you have any questions or concerns regarding this please contact the CCS Help Centre at IThelp@uoguelph.ca or extension 58888.
Aug 22, 14:12 EDT
What impact will this have?
An effort has been made by CCS over the past year to contact departments still using Adobe Connect Pro to ensure that they have plans for migration to another platform. After the agreement ends current users of Adobe Connect Pro who have not contacted CCS because of circumstances that require them to extend their accounts past August 26, 2019 will no longer be able to create new meetings in Adobe Connect Pro. Recorded meetings will still be available for viewing.
If you have any questions or concerns regarding this please contact the CCS Help Centre at IThelp@uoguelph.ca or extension 58888.
Aug 22, 14:12 EDT
ResNet Maintenance
Aug 29, 06:00-08:00 EDT
On Thursday, Aug 29th, from 6 to 8 am, CCS will be performing maintenance on the wired ResNet networks to address a reported login page issue that has previously been fixed on the wireless side. No service interruption is excepted. This maintenance does NOT affect any network connectivity apart from the wired Resnet connections.
For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Aug 28, 12:38 EDT
For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Aug 28, 12:38 EDT
Web Access Management/Single Sign On Maintenance
Oct 22, 05:00-08:00 EDT
The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.
No interruption in service is expected.
For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Oct 18, 11:34 EDT
No interruption in service is expected.
For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Oct 18, 11:34 EDT
Webex Service Maintenance (SSO Configuration)
Oct 22, 05:00-08:00 EDT
CCS will be performing maintenance on the University’s Webex service. During this time single sign-on (SSO) configurations for Webex will be updated. There may be a short interval where users may not be able to log in to Webex while the SSO configuration is updated. No other interruption in service is expected.
If you have any questions or concerns regarding this please contact the CCS Help Centre at IThelp@uoguelph.ca or extension 58888.
Posted on Oct 17, 13:44 EDT
If you have any questions or concerns regarding this please contact the CCS Help Centre at IThelp@uoguelph.ca or extension 58888.
Posted on Oct 17, 13:44 EDT
Backup Service Infrastructure Maintenance
Oct 22, 12:00-14:00 EDT
The Commvault backup infrastructure will be undergoing maintenance.
During the maintenance period restores will be queued and initiated once the maintenance is completed. This does not impact servers which are backed up by the Rubrik environment.
For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Oct 16, 10:52 EDT
During the maintenance period restores will be queued and initiated once the maintenance is completed. This does not impact servers which are backed up by the Rubrik environment.
For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Oct 16, 10:52 EDT
VPN Authentication Servers Maintenance - T2M October 24 2019
Oct 24, 06:00-08:00 EDT
On Thursday, October 24, from 6:00am to 8:00am, CCS will be performing vendor recommended software updates to the campus VPN authentication systems. Two short service interruptions for VPN authentication is expected during this window.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Oct 18, 10:37 EDT
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Oct 18, 10:37 EDT