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Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Network Switch Maintenance - McLaughlin Library - T2M March 26, 2019 Mar 26, 06:00-08:00 EDT
On Tuesday, March 26th, from 6:00am to 8:00am, CCS will be preforming maintenance on one network switch in the McLaughlin Library. During this maintenance the Phone and Wired/Wireless network services will be unavailable in the following areas:

- Basement North/East quadrant
- 1st Floor North/East quadrant
Posted on Mar 22, 14:05 EDT
Drupal Web Sites Scheduled Maintenance Mar 26, 06:00-08:00 EDT
Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Mar 21, 15:55 EDT
Central Directory (LDAP) Service Maintenance Mar 26, 06:00-08:00 EDT
The Central Directory (LDAP) Service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Mar 21, 11:03 EDT
Telephony Service Maintenance (Certificate regeneration ) - TUE MAR 26 (6 AM to 8 AM) Mar 26, 06:00-08:00 EDT
The CCS Telephony service will be undergoing maintenance on march 26th between 6:00 AM and 8:00 AM, to regenerate expiring certificates in the call manager servers. There is no service interruption expected during this maintenance.


For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Mar 20, 09:41 EDT
Wireless Maintenance Mar 28, 06:00-08:00 EDT
On Thursday, March 28, from 6:00am to 8:00am, CCS will be performing maintenance on the campus wireless networks. One short interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Mar 22, 15:13 EDT
Past Incidents
Mar 26, 2019

No incidents reported today.

Mar 25, 2019
Voicemail and Auto attendant issue
Resolved - This issue has been resolved. All the voicemail boxes and Auto Attendant will work normally
Mar 25, 09:17 EDT
Monitoring - Currently we are facing issues with the voicemail server, the issue has been identified and we are working on it
Mar 25, 09:10 EDT
Mar 24, 2019

No incidents reported.

Mar 23, 2019
Service Interruption: Data centre services
Resolved - Services have remained stable since they recovered this afternoon.
Mar 23, 21:08 EDT
Monitoring - Data center connectivity has been restored. All services should be fully operational again.
CCS will continue to closely monitor the infrastructure to ensure operations remain stable.

We appreciate your patience and apologize for any inconvenience this technical issue may have caused.
Mar 23, 14:07 EDT
Update - Cisco continues to investigate this issue. This issue could be caused by a bug in the equipment operating system but we have not received conclusive confirmation on this yet. We have no ETA on full resolution but will continue to work on this with the highest priority.
Mar 23, 12:47 EDT
Update - We have narrowed down the problem to a pair of data centre switches that are experiencing problems. CCS has engaged the vendor for further investigation and root cause analysis. At this time we have no ETA for resolution.

Services known to be affected:
- OVC animal isolation system
- Physical Resource system
- LabService Paging services
- Jabber
- Alumni Cannon system
- Backup systems

Other services, including internet, UoG websites, telephony, WiFi and campus network remain fully operational.

Updates will be provided as they become available.

We appreciate your patience and support as we work to resolve this issue.
Mar 23, 09:44 EDT
Investigating - We have been notified about an issue affecting a number of services at 8 am.
We are currently investigating the cause of this issue.

At this time we are aware of service impact to the OVC and Physical Resources but there is a chance that other services could be impacted as well. We will provide updates here as they become available.

Internet, WiFi, Telephony and general networking services are available at this time.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 9.30 am.

We appreciate your patience and support as we work to resolve this issue.
Mar 23, 08:49 EDT
Mar 22, 2019

No incidents reported.

Mar 21, 2019
Drupal Web Sites Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 EDT
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Mar 19, 13:32 EDT
Network Switch Maintenance - McLaughlin Library - T2M March 21, 2019
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 EDT
Scheduled - On Thursday, March 21st, from 6:00am to 8:00am, CCS will be preforming maintenance on one network switch in the McLaughlin Library. During this maintenance the Phone and Wired/Wireless network services will be unavailable in the following areas:

- Basement South/West quadrant
- 1st Floor South/West quadrant
Mar 18, 10:14 EDT
Mar 20, 2019
Office 365 - Outlook Desktop Issues
Resolved - The issue affecting mobile and desktop access to Office 365 mail and calendars has now been resolved and users should no longer have any issues connecting. The issue was related to an unintentional configuration change to our mail system yesterday. This affected the ability of applications to connect with Office 365. We have identified this change and reversed it, and we do apologize for the disruption that this caused. Please confirm any mail messages sent from mobile applications, as some of these messages may have been saved as a draft.

If you continue to experience issues with your mail, please contact the Help Center at 519-824-4120 ext. 58888 or at ITHelp@uoguelph.ca.
Mar 20, 15:56 EDT
Update - This issue has been identified as a critical outage with the Microsoft team, however we are still awaiting further information from Microsoft on how to correct it. Access to email and calendars continues to be affected for iPhone and Android users when using email apps, and there are persistent issues with calendars and email searching on the Outlook Desktop software for Mac and Windows machines.

Access through a web browser on both desktop and mobile will still allow for full access to email. Users can access their email through https://mail.uoguelph.ca on their desktop or mobile device.

We will continue to post updates as we receive further feedback from Microsoft.
Mar 20, 10:56 EDT
Update - Microsoft continues to investigate the issue but it has not been resolved. Where possible please use the Outlook Web client as a workaround.

An additional update will be provide after our next conversation with Microsoft.
Mar 20, 05:44 EDT
Update - We have just had confirmation that iPhone clients are also affected.
Mar 19, 18:49 EDT
Update - Microsoft continues to investigate.

Indications are that it is also affecting mail delivery to clients using Outlook for Android.
Mar 19, 18:00 EDT
Update - We are still investigating the issue, however it now appears that some functionality in the Outlook Web client is also affected. Disabling 'cached mode' in the Outlook Desktop application does appear to help with some calendar issues, however we have not yet identified the root cause of the problem. We are currently working with Microsoft to troubleshoot and solve this issue. We will post updates as soon as we have more information to share.
Mar 19, 15:10 EDT
Update - We are continuing to investigate this issue.
Mar 19, 14:11 EDT
Investigating - Outlook Desktop users are experiencing a number of issues. Problems have been reported when executing email searches, sharing calendars, accessing some shared calendars and attempting to view free/busy information. Microsoft is being contacted to investigate.

WORKAROUND: These problems have not been seen when using the Outlook web client (mail.uoguelph.ca).

If there are questions or additional concerns please contact the service desk at 58888help@uoguelph.ca or 519.824.4120x58888
Mar 19, 13:37 EDT
Mar 19, 2019
Web Access Management/Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 04:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Mar 15, 12:35 EDT
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019
Network Switch Maintenance - McLaughlin Library - T2M March 14, 2019
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:00 EDT
Scheduled - On Thursday, March 14th, from 6:00am to 8:00am, CCS will be preforming maintenance on two network switches in the McLaughlin Library. During this maintenance the Phone and Wired/Wireless network services will be unavailable in the following areas:

- Basement North/East quadrant
- 1st Floor North/East quadrant
- 3rd Floor South/East quadrant
Mar 11, 15:51 EDT
Residence Wireless Maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:00 EDT
Scheduled - On Thursday, March 14, from 6:00am to 8:00am, CCS will be performing maintenance on the residence wireless networks. One short interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Mar 8, 13:02 EST
Mar 13, 2019

No incidents reported.

Mar 12, 2019
CCS Service Interruption: E-Pay Statement (Pay Advice) is down
Resolved - Services are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Mar 12, 12:06 EDT
Investigating - We are experiencing service outage as of approximately 10:30AM. We are currently investigating the cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page until resolution of the issue.

We appreciate your patience and support as we work to resolve this issue.
Mar 12, 10:52 EDT
CCS Service Interruption - WebAdvisor Issue
Resolved - Please note that the issue affecting WebAdvisor access has been resolved and the system is back up as of 11:15 AM. Should you continue to have concerns, please contact the CCS Help Centre at Ext. 58888 or 58888help@uoguelph.ca.

We appreciate your patience during this service outage.
Mar 12, 11:31 EDT
Investigating - We are currently experiencing an issue which is affecting access to WebAdvisor. We appreciate your support and patience as we work to resolve this issue.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Mar 12, 11:10 EDT
Campus network visibility and traffic monitoring system maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 06:00 EDT
Scheduled - On Tuesday, March 12, 2019 between 6 AM and 8 AM EST, CCS will be performing maintenance on the network visibility and traffic monitoring system in order to improve performance stability.
During this time, access to Guest Internet Portal may be impacted for a brief period of time for users of Guest Wireless, and Wired(Resnet) network segment.
Guest wireless users and Resnet users, already approved and connected prior to Tuesday morning, will continue to be able to login.
If you have any question or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Mar 8, 14:30 EST
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