University of Guelph IT System Status

All Systems Operational

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance

Campus DNS and DHCP Servers Upgrade - Feburary_02 - 6:00 - 8:00 AM Feb 2, 2023 06:00-08:00 EST

On Thursday February 2nd from 6:00 AM to 8:00 AM, CCS will be performing applying vendor recommended software hotfix on the campus DNS and DHCP servers to address security vulnerability’s. No service interruption is expected during the maintenance window.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Feb 01, 2023 - 14:26 EST

Campus Wireless Upgrade Feb 5, 2023 06:00-08:00 EST

On Sunday, February 5, from 6:00am to 8:00am, CCS will be performing vendor recommended software updates to the campus wireless systems to support new wireless hardware and features. Short interruptions (potential 15 to 30 minutes of outage) of wireless services are expected during this maintenance window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or IThelp@uoguelph.ca.
Posted on Jan 31, 2023 - 14:42 EST

Student Information Systems - Colleague Maintenance Feb 11, 2023 06:00-10:00 EST

The CCS EA Student Information Systems team is preparing to install Ellucian’s quarterly Colleague software updates between 6:00 am and 10:00 am on Saturday, February 11.

There will be a few brief interruptions to Colleague UI, WebAdvisor, Self-Service and Informer while some of these updates are being applied. Full access to Colleague will be available after 10:00 am.

If you encounter any problems with Colleague after these updates are applied, please let us know by contacting the CCS Help Centre at ithelp@uoguelph.ca.
Posted on Feb 01, 2023 - 13:35 EST

Past Incidents

Feb 1, 2023

No incidents reported today.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

Cognos Schedule Maintenance

Completed - The scheduled maintenance has been completed.
Jan 27, 16:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:30 EST

Scheduled - Cognos maintenance will be performed on Friday, January 27 from 8.30am to 4.30pm.

During this time, Cognos will not be available.
Jan 19, 11:22 EST

Jan 26, 2023

No incidents reported.

Jan 25, 2023

CCS Forms: Access Error for some authenticated users

Resolved - This incident has been resolved.
Jan 25, 09:42 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 09:06 EST

Update - We are continuing to investigate this issue.
Jan 19, 15:39 EST

Investigating - We are currently investigating an issue where some users see an error message after authenticating on the CCS Forms site at https://www.uoguelph.ca/ccs/forms.

The current work-around is to refresh the page. Then select Home and the form you require. Alternatively, after refreshing the page, you can paste the form URL you were originally trying to access in the same browser window.
Jan 19, 15:38 EST

CCS Data Center Firewall Maintenance - January 25th, 12:01am - 2:00am

Completed - The scheduled maintenance has been completed.
Jan 25, 02:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 00:01 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 16:42 EST

Scheduled - Computing and Communications Services (CCS) will perform important firewall maintenance from 12:01 a.m. to 2 a.m. on Wednesday, January 25th

Services Affected:
A number of intermittent outages are expected between 12:01 a.m. to 01:00 a.m. The following services may experience interruptions during the maintenance window, but are expected to be fully available prior to 2 a.m.:

• CourseLink
• GryphMail/Outlook and Microsoft 365 apps including Teams, Office, SharePoint, OneDrive
• WebAdvisor
• VPN
• On-campus WiFi
• University websites
• Other Single-Sign-On (SSO) dependent services

For more information and updates during this maintenance, please visit the status page at uoguelph.statuspage.io. Should you require assistance, please email the CCS Help Centre at IThelp@uoguelph.ca.
Jan 20, 16:31 EST

Jan 24, 2023

CCS Forms Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 24, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 06:00 EST

Scheduled - The CCS Forms site managed by CCS will be undergoing maintenance. If you have any questions or concerns, please contact the CCS Help Center at 519-824-4120 x58888 or email ithelp@uoguelph.ca.
Jan 19, 15:45 EST

Wireless Maintenance

Completed - The scheduled maintenance has been completed.
Jan 24, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 06:00 EST

Scheduled - On Tuesday, February 24, from 6:00am to 8:00am, the campus Eduroam wireless service will be undergoing maintenance. One short interruption in Eduroam service is expected.

If you have any questions or concerns, please contact the CCS Help Center at x58888 or email ithelp@uoguelph.ca.
Jan 16, 14:53 EST

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

Student Information Systems - Colleague Maintenance

Completed - This morning's database maintenance has been completed. If you encounter any problems accessing Colleague UI, WebAdvisor, or other services, please contact the CCS Student Information Systems team at ithelp@uoguelph.ca
Jan 21, 08:37 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:01 EST

Scheduled - CCS will be performing maintenance on the Student Information Systems database on Saturday, January 21 between 6:00 am and 10:00 am.

Colleague UI, WebAdvisor and Informer will be unavailable during this maintenance.
Jan 18, 13:38 EST

Jan 20, 2023

No incidents reported.

Jan 19, 2023

Web Maintenance

Completed - The scheduled maintenance has been completed.
Jan 19, 13:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 12:02 EST

Scheduled - Web sites managed by University of Guelph and University of Guelph-Humber will be undergoing a brief maintenance. No interruption in service is expected.

If you have any questions or concerns, please contact the CCS Help Center at 519-824-4120 x58888 or email ithelp@uoguelph.ca.
Jan 16, 09:55 EST

CCS Service Interruption: Multiple Systems Outage

Resolved - The official source for information about the September 11th IT incident is the UofG Intranet (https://intranet.uoguelph.ca). This Status Page will resume being used to communicate current service interruptions or scheduled maintenance.
Jan 19, 08:42 EST

Monitoring - Computing and Communications Services (CCS) continues to monitor functionality of university systems that were initially unavailable after the incident in September.

Further information for U of G students, staff and faculty is available
on the University
Intranet.
Nov 15, 11:28 EST

Update - Computing and Communications Services (CCS) continues to investigate and resolve an incident that is impacting University systems.

CCS is using a staged approach to reinstate access to VPN and network files and storage. Students, faculty and staff should refer to the email message from CCS on Sept. 27 for more information on requirements and timing.

The CCS Help Desk is available to provide assistance as needed.

We appreciate your patience with these service interruptions.

Further information for U of G students, staff and faculty is available on the University Intranet.
Oct 5, 08:35 EDT

Update - Computing and Communications Services (CCS) continues to investigate and resolve an incident that is impacting University systems.

Since the incident was first identified, CCS has restored service to many affected systems. Work continues diligently to restore full functionality to IT systems.

The CCS Help Desk is available to provide assistance as needed.

We appreciate your patience with these service interruptions.

Further information for U of G students, staff and faculty is available on the University Intranet.
Sep 22, 09:58 EDT

Update - CCS is continuing to work on systems impacted by our recent outage. We restore access on a priority basis. We apologize for any inconvenience this has caused.
Sep 21, 16:19 EDT

Update - CCS is continuing to investigate the outage of multiple University systems. .

Access to some University systems is still being restricted. This includes VPN and many web applications.
Email, Office 365, and services protected by single sign-on, are not impacted and remain available.

We will provide regular updates via this Status Page as our investigation continues. We apologize for any inconvenience this has caused.
Sep 13, 11:02 EDT

Identified - CCS is investigating an outage of multiple University systems. We are currently determining the scope of the outage.

All access to University systems from outside the University is being restricted. This includes VPN and many web applications. Email, Office 365, and services protected by single sign-on are not impacted at this time.

We will provide regular updates via this Status Page as our investigation continues. We apologize for any inconvenience this has caused.
Sep 11, 18:01 EDT

Investigating - We are experiencing issues affecting multiple systems as of approximately 4:00pm. We are currently investigating the cause of this issue. Primary and secondary shared storage systems are known to be affected at this time.

We appreciate your patience and support as we work to resolve this issue. We will provide further updates as they are available.
Sep 11, 16:22 EDT

Jan 18, 2023

No incidents reported.