Update - The Qualtrics service continues to work properly in general, and we have addressed the account limit problem with the vendor. However, Qualtrics accounts are still not automatically created when U of G users login for the first time.

If you are a first-time Qualtrics user and need an account, please request one using the Library's Working with Data Request form: https://www.lib.uoguelph.ca/using-library/book-appointments/working-data-request

We will provide updates on this page until resolution of the issue.

We appreciate your continued patience and support as we work to resolve this issue.

Sep 28, 2022 - 12:56 EDT
Update - The Qualtrics service continues to work properly in general, but this particular problem persists. Furthermore, we've hit our account limit and new accounts can no longer be created within Qualtrics at this time. We are working with the vendor to resolve this problem ASAP.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 9:00 AM on September 20, 2022, if not before.

We appreciate your continued patience and support as we work to resolve this issue.

Sep 19, 2022 - 14:14 EDT
Update - The Qualtrics service continues to work properly in general, but this particular problem persists. We continue to discuss process changes with the vendor.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 9:00 AM on September 12, 2022, if not before.

We recognize we missed the update we promised for August 29. We appreciate your continued patience and support as we work to resolve this issue.

Sep 06, 2022 - 13:29 EDT
Update - The Qualtrics service continues to work properly in general, but this particular problem persists. We continue to discuss process changes with the vendor. We expect this work to take at least a few weeks.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 9:00 AM on August 29, 2022.

We appreciate your patience and support as we work to resolve this issue.

Aug 22, 2022 - 09:45 EDT
Identified - We have identified the cause of the issue; however, services still remain impacted. We are looking into making some process changes in partnership with the vendor. We expect this work to take at least a few weeks.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 9:00 AM on August 22, 2022.

We appreciate your patience and support as we work to resolve this issue.

Aug 17, 2022 - 08:52 EDT
Investigating - Historically, when a U of G users logs into the Qualtrics Survey platform via single sign-on for the first time, a Qualtrics account is automatically created. This functionality is temporarily disabled.

If you are a first-time Qualtrics user and need an account during this time, please request one using the Library's Working with Data Request form: https://www.lib.uoguelph.ca/using-library/book-appointments/working-data-request

Existing Qualtrics user accounts are unaffected by this change.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 9:00 AM on August 17, 2022.

We appreciate your patience and support as we work to resolve this issue.

Aug 16, 2022 - 08:57 EDT
Update - Computing and Communications Services (CCS) continues to investigate and resolve an incident that is impacting University systems.

Since the incident was first identified, CCS has restored service to many affected systems. Work continues diligently to restore full functionality to IT systems.

The CCS Help Desk is available to provide assistance as needed.

We appreciate your patience with these service interruptions.

Further information for U of G students, staff and faculty is available on the University Intranet.

Sep 22, 2022 - 09:58 EDT
Update - CCS is continuing to work on systems impacted by our recent outage. We restore access on a priority basis. We apologize for any inconvenience this has caused.
Sep 21, 2022 - 16:19 EDT
Update - CCS is continuing to investigate the outage of multiple University systems. .

Access to some University systems is still being restricted. This includes VPN and many web applications.
Email, Office 365, and services protected by single sign-on, are not impacted and remain available.

We will provide regular updates via this Status Page as our investigation continues. We apologize for any inconvenience this has caused.

Sep 13, 2022 - 11:02 EDT
Update - CCS is continuing to investigate the outage of multiple University systems. .

Access to some University systems is still being restricted. This includes VPN and many web applications.
Email, Office 365, and services protected by single sign-on, are not impacted and remain available.

We will provide regular updates via this Status Page as our investigation continues. We apologize for any inconvenience this has caused.

Sep 12, 2022 - 09:29 EDT
Identified - CCS is investigating an outage of multiple University systems. We are currently determining the scope of the outage.

All access to University systems from outside the University is being restricted. This includes VPN and many web applications. Email, Office 365, and services protected by single sign-on are not impacted at this time.



We will provide regular updates via this Status Page as our investigation continues. We apologize for any inconvenience this has caused.

Sep 11, 2022 - 18:01 EDT
Investigating - We are experiencing issues affecting multiple systems as of approximately 4:00pm. We are currently investigating the cause of this issue. Primary and secondary shared storage systems are known to be affected at this time.

We appreciate your patience and support as we work to resolve this issue. We will provide further updates as they are available.

Sep 11, 2022 - 16:22 EDT

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Wireless Maintenance Oct 4, 2022 06:00-08:00 EDT
On Tuesday, October 4, from 6:00am to 8:00am, the campus wireless service will be undergoing maintenance. One short interruption in service are expected.

If you have any questions or concerns, please contact the CCS Help Center at x58888 or email ithelp@uoguelph.ca.

Posted on Sep 28, 2022 - 16:18 EDT
Past Incidents
Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

Unresolved incident: Qualtrics Survey Platform Service Interruption: Automatic account creation unavailable.

Sep 27, 2022
Resolved - The issue with FootPrints email processing was resolved on September 23rd. We have completed our monitoring phase and the incident is now resolved.

All emails requesting support were queued for download. These requests are now in progress.

Sep 27, 09:00 EDT
Monitoring - CCS has identified a change in our environment that impacted specific connection types. We have remedied the connection issue and email connectivity should be fully restored now and Footprints is functioning properly. Please contact ithelp@uoguelph.ca if you have issues accessing your mail.
Sep 23, 12:35 EDT
Update - CCS continues to investigate the current issues with Footprints email delivery, and we have expanded the scope of this issue to include other connections for Email as well. Access to Email via Outlook Web, Outlook Mobile and Outlook Desktop is unaffected and we encourage you to use these platforms to connect to your mailbox for the time being.

We will post further updates as soon as we have more information to share.

Sep 23, 10:21 EDT
Update - It appears the issue is wider than just Footprints and is impacting other systems and end users. We continue to investigate and will provide another update by noon.
Sep 23, 10:04 EDT
Investigating - Beginning 7pm Thursday Sept 22 Footprints stopped processing email for all workspaces. Email inboxes are accessible manually and email will continue to queue. New tickets can be created manually and updates to existing tickets will be sent out but no new tickets will be created through email while this issue persists. We are currently investigating and will post another update later this morning.
Sep 23, 08:15 EDT
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Sep 22, 2022

Unresolved incident: CCS Service Interruption: Multiple Systems Outage.

Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 16:30 EDT
Scheduled - The Oracle E-Business Suite (EBS) will be undergoing maintenance at this time.
Due to ECS dependency on Oracle, ECS will also not be available until the maintenance has been completed.

Sep 21, 16:18 EDT
Sep 20, 2022

No incidents reported.

Sep 19, 2022