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Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Jun 14, 17:03 EDT
The Password Management Service will be undergoing maintenance.

The service will be unavailable during the maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Jun 13, 16:42 EDT
On Tuesday, June 18, from 6:00am to 8:00am, CCS will be performing database maintenance on wireless authentication servers. No service interruption is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Jun 13, 10:25 EDT
Telephone System Maintenance Jun 21, 20:30-23:59 EDT
On Saturday, June 22 beginning at 4:00 PM and ending at 8:00 AM Sunday morning, CCS is planning on performing maintenance on the campus telephone system. During this time vendor recommended updates will be applied. These updates are required in order to prevent the telephone system from becoming unavailable during additional upcoming maintenance activities. During this maintenance window, all telephone services will be unavailable for a period of approximately 30 minutes with an additional 60 minutes of reduced functionality once telephone service is restored. During this time of reduced functionality, features like hold and transfer will be unavailable. It is expected that the aforementioned 30 minute service impact will occur between Saturday 11:30PM and Sunday 3:30 AM, however, the exact times will vary.


In support of the above maintenance activity, CCS will also be performing maintenance on Friday, June 21 (8:30 PM to 11:59 PM) and Sunday, June 23 (8:00 PM to 11:59 PM). During this time, telephone servers will be prepared and restarted. During the restart portion of the maintenance window, telephones will quickly re-register to the next available server. On-campus calls in progress will not be affected, however, off-campus calls will be terminated as off-campus telephone lines complete the re-registration process. Care will be taken to complete the restarts at a time when minimal off-campus calls are in progress.

During the maintenance activities current status, including telephone service functionality, will be posted to uoguelph.statuspage.io.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Jun 7, 16:26 EDT
Telephone System Maintenance Jun 22, 16:00 - Jun 23, 08:00 EDT
On Saturday, June 22 beginning at 4:00 PM and ending at 8:00 AM Sunday morning, CCS is planning on performing maintenance on the campus telephone system. During this time vendor recommended updates will be applied. These updates are required in order to prevent the telephone system from becoming unavailable during additional upcoming maintenance activities. During this maintenance window, all telephone services will be unavailable for a period of approximately 30 minutes with an additional 60 minutes of reduced functionality once telephone service is restored. During this time of reduced functionality, features like hold and transfer will be unavailable. It is expected that the aforementioned 30 minute service impact will occur between Saturday 11:30PM and Sunday 3:30 AM, however, the exact times will vary.


In support of the above maintenance activity, CCS will also be performing maintenance on Friday, June 21 (8:30 PM to 11:59 PM) and Sunday, June 23 (8:00 PM to 11:59 PM). During this time, telephone servers will be prepared and restarted. During the restart portion of the maintenance window, telephones will quickly re-register to the next available server. On-campus calls in progress will not be affected, however, off-campus calls will be terminated as off-campus telephone lines complete the re-registration process. Care will be taken to complete the restarts at a time when minimal off-campus calls are in progress.

During the maintenance activities current status, including telephone service functionality, will be posted to uoguelph.statuspage.io.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Jun 7, 16:30 EDT
Telephone System Maintenance Jun 23, 20:00-23:59 EDT
On Saturday, June 22 beginning at 4:00 PM and ending at 8:00 AM Sunday morning, CCS is planning on performing maintenance on the campus telephone system. During this time vendor recommended updates will be applied. These updates are required in order to prevent the telephone system from becoming unavailable during additional upcoming maintenance activities. During this maintenance window, all telephone services will be unavailable for a period of approximately 30 minutes with an additional 60 minutes of reduced functionality once telephone service is restored. During this time of reduced functionality, features like hold and transfer will be unavailable. It is expected that the aforementioned 30 minute service impact will occur between Saturday 11:30PM and Sunday 3:30 AM, however, the exact times will vary.


In support of the above maintenance activity, CCS will also be performing maintenance on Friday, June 21 (8:30 PM to 11:59 PM) and Sunday, June 23 (8:00 PM to 11:59 PM). During this time, telephone servers will be prepared and restarted. During the restart portion of the maintenance window, telephones will quickly re-register to the next available server. On-campus calls in progress will not be affected, however, off-campus calls will be terminated as off-campus telephone lines complete the re-registration process. Care will be taken to complete the restarts at a time when minimal off-campus calls are in progress.

During the maintenance activities current status, including telephone service functionality, will be posted to uoguelph.statuspage.io.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Jun 7, 16:31 EDT
The database tier for the Password Management Service will be undergoing maintenance.

The Password Management Service service will be unavailable during the maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Jun 14, 17:06 EDT
The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Jun 15, 07:53 EDT
Past Incidents
Jun 16, 2019

No incidents reported today.

Jun 15, 2019
Completed - The scheduled maintenance has been completed.
Jun 15, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:01 EDT
Scheduled - On Saturday, June 15th 2019 between 00:00 - 03:00 AM EST, CCS will be performing a hardware upgrade on the campus network edge router at ANNU building. Internet access traffics will be handled by our redundancy edge router at JNHN building and redundant Internet Service Provider, no Internet service interruption is expected to all campus users.

If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Jun 7, 16:23 EDT
Jun 14, 2019

No incidents reported.

Jun 13, 2019
Resolved - Web Advisor remains stable at this time. We are continuing to investigate. No further updates are planned.
Jun 13, 10:37 EDT
Update - Web Advisor remains stable at this time. We are continuing to investigate. No further updates are planned.
Jun 13, 10:35 EDT
Update - Web Advisor is now available, we are continuing to investigate to determine root cause of this issue. We will provide another update at 10:30 this morning.
Jun 13, 08:56 EDT
Investigating - We are currently investigating a Web Advisor outage. We will update this incident at 9:00 am.
Jun 13, 08:41 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 08:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 07:18 EDT
Scheduled - On Thursday, June 13 2019 between 6am and 8am EST, CCS will be performing maintenance on the Campus NAC (Network Access Control) system to test a feature that will help improve Guest Login Page redirection.

In order to confirm that the vendor recommended adjustment works as desired, we will apply the change on a very small portion of the guest network.

We will schedule another maintenance window to apply the changes to the remaining guest ranges, once the intended improvements are confirmed.

During this time, access to Guest Internet Portal will remain operational for the vast majority of Guest users.

If you have any question or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Jun 13, 07:17 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:00 EDT
Scheduled - On Thursday, June 13th, from 6:00am to 8:00am, CCS will be preforming maintenance on one network switch in the OVC Mona Campbell Centre for Animal Cancer (Building #049). During this maintenance the Phones and Wired network services will be unavailable to the second floor offices and laboratories along Gordon Street as well as a small number of 1st floor offices and Laboratories. There will be no outage to the building Wireless network, nor to the OVC Animal Cancer Clinic.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Jun 10, 09:34 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 05:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 7, 11:47 EDT
Completed - This upgrade has been successfully completed, all the associated services are tested and are operational.
Jun 13, 07:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 05:01 EDT
Scheduled - On Thursday, June 13th, from 5:00 AM to 8:00 AM, CCS will be performing maintenance on residence Voicemail server and the services associated to this server will not be available for 20 minutes during this maintenance Window.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 10, 15:22 EDT
Jun 12, 2019

No incidents reported.

Jun 11, 2019
Resolved - WebAdvisor access has remained stable since 4:30 am. CCS will continue to investigate the cause to help avoid similar outages in the future.
Jun 11, 12:56 EDT
Update - WebAdvisor is available at this time however we are continuing to investigate this issue.
Jun 11, 08:52 EDT
Investigating - CCS is investigating an outage impacting WebAdvisor. Core Colleague and Informer reporting are still online.
Jun 10, 23:10 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 05:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 7, 11:46 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 06:00 EDT
Scheduled - The CFS Active Directory Domain, which provides computer authentication, file, and print services for the campus, will be undergoing maintenance. No downtime is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 6, 13:50 EDT
Jun 9, 2019

No incidents reported.

Jun 8, 2019
Completed - The scheduled maintenance has been completed.
Jun 8, 07:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:00 EDT
Scheduled - The CCS EA Student Information Systems team is preparing to install Colleague software updates between 6:00 a.m. and 9:00 a.m. on Saturday, June 8. These software updates include a number of bug fixes and feature enhancements released by Ellucian.

There will be a few brief interruptions to Colleague UI, WebAdvisor, Self-Service and Informer while some of these updates are being applied. Full access to Colleague will be available after 9:00 a.m.

For more information please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 3, 08:58 EDT
Jun 7, 2019

No incidents reported.

Jun 6, 2019
Completed - The scheduled maintenance has been completed.
Jun 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:01 EDT
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 5, 10:02 EDT
Completed - The scheduled maintenance has been completed.
Jun 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:01 EDT
Scheduled - The Flex Credit Application will be undergoing maintenance. 2 hours of interruption in service is expected.
Jun 5, 09:05 EDT
Completed - The scheduled maintenance has been completed.
Jun 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 EDT
Scheduled - On Thursday, June 6th, from 6:00am to 8:00am, CCS will be preforming maintenance on the network switch in the OVC Stewart Building (Building #045). During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Jun 3, 13:49 EDT
Completed - The scheduled maintenance has been completed.
Jun 6, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 05:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 3, 13:10 EDT
Jun 5, 2019

No incidents reported.

Jun 4, 2019
Completed - The scheduled maintenance has been completed.
Jun 4, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:00 EDT
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 31, 16:07 EDT
Completed - The scheduled maintenance has been completed.
Jun 4, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:00 EDT
Scheduled - CCS will be applying Java security updates to the Colleague WebAdvisor servers on Tuesday, June 4 between 6:00 am and 8:00 am.

No service interruption is expected during this maintenance.
May 31, 08:36 EDT
Completed - The scheduled maintenance has been completed.
Jun 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 05:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 3, 13:09 EDT
Jun 3, 2019

No incidents reported.

Jun 2, 2019

No incidents reported.