Monitoring - The issue affecting all print servers was resolved yesterday late afternoon (approx. 3PM EST). Users that were previously having printing issues have confirmed printing service has been restored.

We will continue to monitor the issue. If you come across any printing issues, please reach out to the CCS Help Centre.

Mar 06, 2024 - 09:50 EST
Update - We are continuing to investigate this issue to identify root cause. The issue is not universal, i.e. some users are able to print while others are not able to print.
Mar 05, 2024 - 14:32 EST
Investigating - We are having continued issues with on-campus printing. Rebooting may help to re-establish connection to printers. Currently investigating the root cause and working to resolve the issue.
Mar 05, 2024 - 11:04 EST
Monitoring - Issue was affecting some printers on the print-md server. Issue has been resolved and print jobs are going through. Please reach out to CCS Help Centre if any issues persist.
Mar 04, 2024 - 17:40 EST
Investigating - We are currently investigating an issue with on-campus printing to see what services are impacted and to determine root cause.
Mar 04, 2024 - 16:46 EST

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
The legacy Single Sign-On (SSO) service will be undergoing maintenance. Services still protected by the legacy SSO service will be unavailable during the maintenance. Services still protected by the legacy SSO service include: OpenEd's Course Registration System (DestinyOne), Gryphons CONNECT, FRS, the legacy ECS, and HR self-service employee tools.
Posted on Mar 14, 2024 - 11:31 EDT
HR Self-Service Application Maintenance Mar 19, 2024 07:00-07:30 EDT
The HR Self-Service applications will be undergoing maintenance. This includes:
- Employee Portal
- Flex Credit
- PayAdvice

A half hour of interruption in service is expected. HR Self-Service applications will not be accessible during this window.

Posted on Mar 18, 2024 - 13:31 EDT
Teleworker Z3 Service Maintenance Mar 21, 2024 06:00-08:00 EDT
CCS will change the DNS servers for endpoints (workstations, smart phones and IP phones) connected to the Teleworker Z3 from current Cisco Umbrella DNS servers to the main campus DNS servers, as our Cisco Umbrella service contract will be expired soon. After the changes, DNS traffic from the Teleworker Z3 will be protected by the new DNS firewall service provider, same as the rest of the campus network.

No service interruption is expected during this maintenance window.

Details about the Teleworker Z3 service can be found on the CCS web site at https://uoguelphca.sharepoint.com/sites/ccs/SitePages/services/teleworker-z3-devices.aspx.

For more information, please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca.

Posted on Mar 18, 2024 - 13:59 EDT
The eduroam authentication servers will be undergoing maintenance.

No interruption in service is expected.

Posted on Mar 18, 2024 - 09:09 EDT
SSO Migration for Cisco Web Ex Mar 21, 2024 17:00-19:00 EDT
CCS will migrate Cisco Web Ex Application from Legacy Single Sign-On (SSO) to Microsoft-based SSO.

With the implementation of the new SSO login, there will be a change in the user login process. Multi-factor authentication will be enforced for Cisco Web Ex, providing an added layer of protection for all users.

During the maintenance window on March 21st, from 5 PM to 7 PM, users may experience issues setting up Web Ex Meetings or may be logged out from their Web Ex Application.

For more information please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca

Posted on Mar 18, 2024 - 12:57 EDT
Past Incidents
Mar 18, 2024

No incidents reported today.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Completed - The scheduled maintenance has been completed.
Mar 8, 19:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 16:30 EST
Update - We will be undergoing scheduled maintenance during this time.
Mar 7, 10:09 EST
Scheduled - Oracle (EBS) cloning is scheduled for Friday March 8, 2024.
There will be downtime for EBS between 4:30 and 7:30pm on March 8th.

Mar 5, 14:07 EST
Mar 7, 2024

No incidents reported.

Mar 6, 2024

Unresolved incident: Issues affecting some on-campus printing.

Mar 5, 2024
Completed - The scheduled maintenance has been completed.
Mar 5, 22:33 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 13:33 EST
Scheduled - During the specified maintenance window (March 5th, 10pm - March 6th, 7am) administrators will perform updates, fix bugs, and make improvements to the site. The following websites will be unavailable until 7am:

Academic Calendar - calendar.uoguelph.ca
Curriculum Inventory Management (CIM)
Course Outline Syllabus Tool (SYL)

Feb 26, 13:35 EST
Completed - The scheduled maintenance has been completed.
Mar 5, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 06:00 EST
Scheduled - CCS will be renewing the SSL certificates for all NAC (Network Access Control) appliances.

NAC system is providing visibility and security checks for all campus endpoints, as well as guest registration/login, and sponsor login for campus guest network.

No service interruption is expected during this maintenance window.

For more information please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca or visit https://ithelp.uoguelph.ca.

Feb 29, 14:38 EST
Completed - The scheduled maintenance has been completed.
Mar 5, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 06:00 EST
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.

Feb 27, 15:27 EST
Mar 4, 2024