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Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
On Monday May 1st between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services (minor reconfiguration). No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Posted on Apr 25, 10:48 EDT
On Tuesday, May 2, from 6:00AM to 8:00AM, CCS will be performing maintenance on University of Guelph Online Course Evaluation System. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Apr 28, 14:44 EDT
CCS Web Hosting Maintenance May 2, 06:00-08:00 EDT
CCS will be upgrading the SSO (single sign-on) components of our web hosting services. No interruption in web services or SSO are expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Apr 28, 14:20 EDT
Backup Service Maintenance May 2, 09:00-13:00 EDT
CCS will be performing maintenance on the Central Backup service on Tuesday, May 2nd from 9:00am to 1:00pm. During the maintenance server restores will need to be postponed until the maintenance completes. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca.
Posted on Apr 21, 12:05 EDT
Past Incidents
Apr 30, 2017

No incidents reported today.

Apr 29, 2017
Completed - The scheduled maintenance has been completed.
Apr 29, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:00 EDT
Scheduled - On Saturday, April 29th, from 7:00am to 12:00pm, CCS will be replacing Network switches in the MacKinnon Building. During this maintenance period the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Apr 25, 14:03 EDT
Apr 28, 2017

No incidents reported.

Apr 27, 2017
Completed - The scheduled maintenance has been completed.
Apr 27, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 06:00 EDT
Scheduled - During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 24, 16:31 EDT
Completed - The scheduled maintenance has been completed.
Apr 27, 07:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 06:00 EDT
Scheduled - On Thursday, April 27, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One short interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Apr 20, 16:28 EDT
Apr 26, 2017

No incidents reported.

Apr 25, 2017
Completed - The scheduled maintenance has been completed.
Apr 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 05:00 EDT
Scheduled - On Tuesday April 25th between 5 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services. No noticeable service interruption is expected.
Apr 24, 15:43 EDT
Completed - The scheduled maintenance has been completed.
Apr 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 06:00 EDT
Scheduled - CCS will be performing maintenance on the Central Directory (LDAP) service on Tuesday, April 25th from 6:00am to 8:00am. No downtime is expected. During the maintenance CCS will be upgrading the software that provides the service to the latest version.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 21, 09:08 EDT
Apr 24, 2017
Completed - This maintenance has been postponed.
Apr 24, 23:02 EDT
Scheduled - On Tuesday April 25 from 6:00 AM to 8:00 AM, CCS will be performing maintenance on the campus telephony service. No interruption in service is expected as the maintenance is performed during this time.

NOTE: This maintenance was originally scheduled for Thursday March 30 but had to be rescheduled in order to complete prerequisite maintenance that had been reverted earlier.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Mar 31, 16:44 EDT
Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017
Resolved - Following the maintenance on Tuesday, the web infrastructure has remained stable, we consider this issue now resolved. Thank you for your continued patience.
Apr 21, 12:22 EDT
Update - We saw a brief but related outage on Sunday afternoon, from approx. 2:45-3:10 PM. We believe the problem is related to a piece of infrastructure that provides a shared storage environment for many CCS-hosted websites. Websites that are using the workaround from earlier in the week were not affected yesterday, but websites using the shared storage environment were.

Our vendor recommends a configuration change to the shared storage infrastructure to help prevent future outages. We will make this configuration change during tomorrow's regularly scheduled CCS maintenance window between 6:00-8:00 AM. During this maintenance window, some websites will be briefly offline again while we make the change. We apologize for the very short notice.
Apr 17, 13:31 EDT
Monitoring - Yesterday's workarounds remain in place, and there were no new website outages overnight. We continue to investigate the root cause. This may be a longer term effort that results in a future scheduled maintenance window. At this point we continue to monitor the situation.
Apr 12, 10:00 EDT
Update - We are pleased to share that we have implemented workarounds for all of the websites that were still offline as of about 3:30 PM. These websites have been online and operational since.

Unfortunately, we still don't understand the root cause of this problem and continue to investigate. Because we haven't yet identified or resolved the root cause, there is some risk that some websites may go offline overnight. We will be monitoring closely and will engage our on-call procedures if necessary.

We will update the community again by 10:00 AM Wednesday at the latest.
Apr 11, 16:35 EDT
Update - We continue to investigate these outages, but we do not have a solution to report. At this time we do not expect a solution by end of business day. If we have anything further to report, we will do so by 5:00 PM today. Otherwise will will provide an update by 10:00 AM tomorrow.
Apr 11, 14:59 EDT
Investigating - While the majority of these CCS-hosted websites remain online, we have not yet identified the root cause of the problem, and there are still several websites that we cannot yet bring back online. We are working on a number of options behind the scenes, and initiating a restore from backup in the background in case we determine we need it.

We will provide another update by 3:00 PM at the latest.
Apr 11, 13:07 EDT
Monitoring - The majority of websites are now back up and running. CCS will continue to work on restoring the remaining few websites that are down and will continue to monitor the situation to ensure all sites remain up.
Apr 11, 09:12 EDT
Investigating - CCS is investigating an issue with a large number of campus websites. When attempting to access the website, a "502 - Bad Gateway" error message is displayed. The issues started appearing around 4:30am this morning.
Apr 11, 07:44 EDT
Apr 20, 2017
Completed - The scheduled maintenance has been completed.
Apr 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 06:00 EDT
Scheduled - During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 17, 10:03 EDT
Completed - The scheduled maintenance is complete.
Apr 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 06:00 EDT
Scheduled - Please be aware that we will be performing maintenance on the ImageNow servers between the hours of 6am and 8am on Thursday April 20th. ImageNow will be unavailable during this time. This notice will be updated once maintenance is complete and the service is available again.

Please contact pkopacz@uoguelph.ca if you have any questions or concerns.
Apr 13, 16:20 EDT
Apr 19, 2017

No incidents reported.

Apr 18, 2017
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 EDT
Scheduled - CCS will be performing maintenance on the Change Your Password and Password Insurance applications between 6:00am and 8:00am on Tuesday, April 18th. No downtime is expected during the maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 17, 16:34 EDT
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 EDT
Scheduled - CCS will be performing preventative maintenance on the Web Access Management (SSO) infrastructure on Tuesday, April 18th between 6:00am and 8:00am. No downtime is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 17, 16:37 EDT
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 EDT
Scheduled - CCS will be performing vendor recommended maintenance on the web hosting infrastructure between 6am and 8am on Tuesday April 18th. The updates will enhance the performance and stability of web hosting services on campus. During this time we expect a 10 minute period where some centrally hosted web sites may be unavailable.

Please contact the CCS Help Centre, Ext 58888 if you have questions.
Apr 17, 15:02 EDT
Apr 16, 2017
CCS has been alerted to an issue with one of the network switches in East Residences. The analyst on-site determined, that the outage was caused by a failed uninterruptable power supply (UPS) connecting to the switch. The faulty UPS has been replaced and all services have been re-established as of 2.55 pm.
Apr 16, 15:56 EDT