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About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Past Incidents
Jan 22, 2019
Completed - The scheduled maintenance has been completed.
Jan 22, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 06:00 EST
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 18, 10:24 EST
Completed - The scheduled maintenance has been completed.
Jan 22, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 06:00 EST
Scheduled - The CCS ListServ and Maestro services will be undergoing maintenance. Two hours of interruption in service is expected. ListServ and Maestro will be unavailable during this time, but messages sent to ListServ lists will be delivered once the maintenance is completed.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 16, 13:26 EST
Completed - The scheduled maintenance has been completed.
Jan 22, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 06:00 EST
Scheduled - The CCS Federated Access Management (Shibboleth Identity Provider) service will be undergoing maintenance. No interruption in service is expected.

The Federated Access Management (Shibboleth Identity Provider) service provides single sign-on to a variety of services on campus:

Office 365
Cisco WebEx
DestinyOne (OpenEd)
Gartner
GryphLife
Gryphon Tickets
Library Course Reserve (Ares)
Lynda.com
Off-campus Library Access
Online Surveys (Qualtrics)
Pension
Primo
Software Distribution

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 15, 13:22 EST
Jan 21, 2019
Resolved - This incident has been resolved.

CCS had expected outages during this past weekend’s tier 1 maintenance for Campus Internet and Data Centre Firewall Services (https://uoguelph.statuspage.io/incidents/ms149z4j866w).

At the completion of the maintenance at 08:00 some Coldfusion sites hosted on the organizational web server gronkle remained unavailable.

Manual intervention was required to restart the server. The service was restored minutes before 19:00, January 19.
Jan 21, 15:41 EST
Jan 20, 2019

No incidents reported.

Jan 19, 2019
Completed - The scheduled maintenance has been completed.
Jan 19, 10:00 EST
Update - We observed an internet service interruption between 7 am and 7.50 am during the planned firewall maintenance. Services appear to be fully operational again at this point.

The maintenance continues to progress well. Further updates will be provided as required.
Jan 19, 07:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 00:00 EST
Scheduled - The campus Internet and Data Center Firewall services will be undergoing maintenance on Jan 19 2019(Sat) 12.01 am. Few short periods of campus Internet service interruption is expected, including email login through SSO, and accessing campus IT resources from off-campus.

This maintenance is required to upgrade the management server for the Internet and Data Center Firewall appliances from virtual onto physical server to overcome and improve overall performance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 4, 09:26 EST
Jan 18, 2019

No incidents reported.

Jan 17, 2019
Completed - The scheduled maintenance has been completed.
Jan 17, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 EST
Scheduled - CCS will perform vendor recommended upgrades on the vCommander Portal to address a bug which has had a negative impact on the reliability of this service. The maintenance will take place Thursday, January 17 between 6 to 8am. During this time, vPortal will not be available.

If you have any question or concern, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
Jan 15, 11:43 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 04:00 EST
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

SSO-protected services will remain available via the backup WAM/SSO service except for WebNow, and SSO-protected APEX applications, e.g., ECS and FRS.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 14, 10:14 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 EST
Scheduled - The campus Internet firewall service will be undergoing maintenance. No interruption in service is expected.

This maintenance is required to re-enable a specific security feature which has been disabled in the past due to a bug in the firewall operating system. This bug has been resolved during the recent software upgrade and the vendor has recommended to revert back to original configuration.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 14, 09:54 EST
Jan 16, 2019

No incidents reported.

Jan 15, 2019
Resolved - This incident has been resolved.

Should you continue to have concerns, please contact the CCS Help Centre at Ext. 58888 or 58888help@uoguelph.ca.
Jan 15, 14:48 EST
Monitoring - WebAdvisor, Colleague UI, and Informer access has been restored. CCS will continue to monitor and investigate this system outage to prevent future occurrences.

Should you continue to experience any problems that require our require assistance, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.
Jan 15, 12:10 EST
Identified - CCS has identified the cause of the systems issues with Colleague UI, WebAdvisor and Informer and is running data integrity checks to ensure that the system is healthy before re-enabling access. We will provide another update by 1:00 p.m.
Jan 15, 11:30 EST
Investigating - We are experiencing an issue with the Colleague system which is impacting access to the Colleague UI, WebAdvisor and Informer as of approximately 9:55 AM. We are currently investigating the cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 11:00AM

We appreciate your patience and support as we work to resolve this issue.
Jan 15, 10:03 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 04:00 EST
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 11, 14:42 EST
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - ListServ and Maestro are both now back online and functioning normally. We will continue to investigate the cause of the outage, but no further issues are expected. If you do have any issues with ListServ or Maestro, please contact the Help Center at extension 58888, or at ITHelp@uoguelph.ca. Thank you for your patience!
Jan 11, 10:10 EST
Update - As of this morning, other components of Maestro have begun to show errors, so CCS will be restarting the ListServ server. This will mean ListServ will be inaccessible for several minutes, however any message sent to ListServ lists will be sent as soon as the service is back online.
Jan 11, 09:08 EST
Update - We are currently waiting on more information to fix this issue, so while Maestro has some functionality issues, ListServ is unaffected. An update will be posted within 24 hours as this issue is resolved.
Jan 10, 15:21 EST
Identified - CCS is currently investigating an issue with the Maestro email platform connected to ListServ. From our testing, it appears that a restart to the Maestro process may be necessary, so some ListServ emails may be delayed by several minutes until the Maestro process comes back online. We will update this ticket within one hour with more information.
Jan 10, 14:46 EST
Jan 10, 2019
Completed - The scheduled maintenance has been completed.
Jan 10, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 EST
Scheduled - Due to vendor identified issue with one of the Internet Firewall service, CCS will be performing vendor recommended process restart on the firewall.

We do not expect any service outage as a results of this maintenance.

If you have any question or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Jan 9, 13:44 EST
Completed - The scheduled maintenance has been completed.
Jan 10, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 EST
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 8, 13:59 EST
Completed - The scheduled maintenance has been completed.
Jan 10, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 04:01 EST
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 4, 15:15 EST
Jan 9, 2019

No incidents reported.

Jan 8, 2019
Resolved - At around 2:30 pm this afternoon we experienced a brief outage of one of our wireless controllers. Access Points failed over to the secondary unit successfully but some people could have experienced a interruption of WiFi services for about 5 minutes until the fail-over was completed. Services are now back online.

We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Jan 8, 14:40 EST
Completed - The scheduled maintenance has been completed.
Jan 8, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 06:00 EST
Scheduled - The CCS Federated Access Management (Shibboleth Identity Provider) service will be undergoing maintenance. No interruption in service is expected.

The Federated Access Management (Shibboleth Identity Provider) service provides single sign-on to a variety of services on campus:

Office 365
Cisco WebEx
DestinyOne (OpenEd)
Gartner
GryphLife
Gryphon Tickets
Library Course Reserve (Ares)
Lynda.com
Off-campus Library Access
Online Surveys (Qualtrics)
Pension
Primo
Software Distribution

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 4, 09:35 EST
Completed - The scheduled maintenance has been completed.
Jan 8, 05:46 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 04:00 EST
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 4, 15:14 EST