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Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Update to Outlook Authentication Jun 15, 06:00-08:00 EDT
Most Office 365 client apps use what is called 'modern authentication' for making a secure connection to your email, OneDrive, etc. When the university switched to Office 365, Outlook could only use 'basic authentication' to connect. Since then, modern authentication has also been set up for Outlook but it has not been turned on. Later this year, Microsoft will make modern authentication mandatory for Outlook clients and we need to be ready for that.

In preparation, we will enable modern authentication on Tuesday, 15-Jun-2021 between 6:00AM and 8:00AM. The Outlook desktop software will automatically switch to use this more secure connection method.

No issues are anticipated because of this update. We will still be closely monitoring the outcome of this change. Please contact the helpdesk (ithelp@uoguelph.ca or 519.824.4120 x58888) if individuals in your area do encounter problems or if you have questions/concerns.
Posted on Jun 11, 14:15 EDT
On Tuesday, June 15th 2021, between 6am and 8 am, CCS will be performing a vendor recommended firmware upgrade on the Campus Internet Firewall Pair to address Vendor identified vulnerability.
Upgrade on perimeter firewall will be performed on the standby firewall first, followed by the primary node once the standby unit is fully rebooted and operational.

No service impact is expected during upgrade process.

For more information, please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca.
Posted on Jun 11, 10:53 EDT
The Federated Access Management (Shibboleth IdP) service will be undergoing maintenance. No downtime is expected.

The Federated Access Management (Shibboleth IdP) service provides authentication or web single sign-on to many services on campus, including (but not limited to): Gryph Mail/Office 365, Online Surveys (Qualtrics), WebEx, Software Distribution, Library Off-Campus Sign-on, Library Course Reserve, Gryph Life, and the OpenEd Student Portal.
Posted on Jun 1, 17:13 EDT
The Federated Access Management (Shibboleth IdP) service will be undergoing maintenance. No downtime is expected.

The Federated Access Management (Shibboleth IdP) service provides authentication or web single sign-on to many services on campus, including (but not limited to): Gryph Mail/Office 365, Online Surveys (Qualtrics), WebEx, Software Distribution, Library Off-Campus Sign-on, Library Course Reserve, Gryph Life, and the OpenEd Student Portal.
Posted on Jun 1, 17:14 EDT
As part of continuous efforts to ensure the availability, reliability and performance of Guest Internet Access, CCS will be replacing NAC (Network Access Control) Systems on June 19(Saturday) between 12:01am-6am.

This change is part of NAC lifecycle refresh and will also enhance our network device visibility and security.

During the maintenance, access to Guest Login Page will be impacted for a brief period.

• Students using Resnet connection, will be required to re-login.
• Guest users, using Guest Wi-Fi will be required to re-login.


If you have any questions, please reach out to the CCS Help Centre at IThelp@uoguelph.ca or extension 58888.
Posted on Jun 11, 14:17 EDT
The CCS EA Student Information Systems team is installing Ellucian’s quarterly Colleague software updates between 6:00 am and 9:00 am on Saturday, June 19.

There will be a few brief interruptions to Colleague UI, WebAdvisor, Self-Service and Informer while some of these updates are being applied. Full access to Colleague will be available after 9:00 am.

Colleague UI will be updated to version 5.17. You will be directed to the new version when you visit the regular Colleague UI web page. If you encounter any problems connecting, please let us know by contacting the CCS Help Centre at ithelp@uoguelph.ca.
Posted on Jun 11, 14:06 EDT
Past Incidents
Jun 15, 2021

No incidents reported today.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 EDT
Scheduled - The CCS Web Hosting Service will be undergoing maintenance to apply available security updates. Some hosted sites may experience a short disruption to service.
Jun 8, 09:40 EDT
Completed - The scheduled maintenance has been completed.
Jun 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 EDT
Scheduled - On Thursday June 10th from 6:00am to 8:00am, CCS will be replacing two network switches in the Ontario Veterinarian College. During this maintenance the Phone and Wired/Wireless network services will be unavailable to the following areas.

Building #039 & #003 OVC Main Building and Extension (6:15am to 6:45am)
Building #175 OVC Comparative Clinical Research Facility (7:00am to 7:30am)

All services will be available by 8am

If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca
Jun 4, 16:07 EDT
Completed - The scheduled maintenance has been completed.
Jun 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:01 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.
Jun 3, 12:45 EDT
Jun 9, 2021

No incidents reported.

Jun 8, 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:00 EDT
Scheduled - The Federated Access Management (Shibboleth IdP) service will be undergoing maintenance. No downtime is expected.

The Federated Access Management (Shibboleth IdP) service provides authentication or web single sign-on to many services on campus, including (but not limited to): Gryph Mail/Office 365, Online Surveys (Qualtrics), WebEx, Software Distribution, Library Off-Campus Sign-on, Library Course Reserve, Gryph Life, and the OpenEd Student Portal.
May 25, 11:07 EDT
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.