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Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance

Wireless Maintenance May 15, 2025 06:00-08:00 EDT

The wireless service at Guelph and Ridgetown campuses will be undergoing maintenance.

Two brief interruptions in service are expected.
Posted on May 02, 2025 - 10:14 EDT

Scheduled Font Updates on Managed Computers May 15, 2025 06:00-08:00 EDT

Starting on Thursday, May 15, 2025, Computing and Communications Services (CCS) will be updating the available fonts on university-managed computers in support of the University's brand evolution. No service interruption is expected during this process. After this period, old brand fonts will no longer be available for use, and the new brand fonts should be used for all new materials.
Posted on May 12, 2025 - 13:27 EDT
May 13, 2025
Ridgetown Campus ISP Cutover May 13th, 7am - 8 am
Completed - The scheduled maintenance has been completed.
May 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 EDT
Scheduled - On Tuesday, May 13th, from 7am to 8am, Ridgetown Campus will transition to a new Internet Service Provider (ISP).

During this window, the Ridgetown campus network will experience brief disruption in network access to Guelph main campus, Public Internet, and Telephony service. Guelph main campus network communications and telephony service will remain unaffected.

For questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca.
May 12, 11:49 EDT
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
CCS Service Interruption: SharePoint sites displaying "Something went wrong"
Resolved - Microsoft has made a fix and SharePoint websites are now back online. We apologize for any inconvenience.

We appreciate your patience and support during this service interruption.
May 9, 17:34 EDT
Update - We are receiving reports that some on-campus users are seeing the same "Something went wrong" error, especially when not already logged in via U of G SSO.
May 9, 15:54 EDT
Investigating - We are experiencing a problem with SharePoint websites as of approximately 3:00 PM. When attempting to load a SharePoint website from off-campus, the site does not load, and a "Something went wrong" error is displayed. We are currently investigating the cause of this issue and have notified Microsoft.

SharePoint websites seem to still be loading properly from **on-campus**.

We appreciate your patience and support as we work to resolve this issue.
May 9, 15:38 EDT
May 8, 2025
Drupal Web Sites Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 06:00 EDT
Scheduled - Drupal 7 web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
May 7, 16:03 EDT
Wireless Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 06:00 EDT
Scheduled - The wireless service at Guelph and Ridgetown campuses will be undergoing maintenance.

Two brief interruptions in service are expected.
May 2, 10:13 EDT
May 7, 2025

No incidents reported.

May 6, 2025
Virtual Server Environment Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 EDT
Scheduled - On Tuesday morning we will be performing a configuration change on the networking equipment that services a portion of the VM environment. These devices handle traffic for VM storage and network connectivity. This change should not impact any running systems and no outage is expected.
May 2, 12:45 EDT
Drupal Web Sites Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 EDT
Scheduled - Drupal 7 web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
May 1, 08:58 EDT
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025
Network Maintenance on Saturday, May 3rd, 2025, 12:00 am - 6:00
Completed - The scheduled maintenance has been completed.
May 3, 06:00 EDT
Verifying - Verification is currently underway for the maintenance items.
May 3, 02:09 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 3, 01:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 00:00 EDT
Scheduled - Please take note of the following maintenance scheduled for Saturday, May 3rd, 2025, 12:00 am - 6:00 am, which has been posted on the CCS System Status Page.

Computing and Communications Services (CCS) will perform a network upgrade of the Infoblox NIOS on Saturday, May 3rd, 2025, from 12:00 to 6:00 a.m.

During this window, the University of Guelph campus network will experience brief connectivity disruptions, lasting less than 5 minutes.

For questions or concerns, please get in touch with the CCS Help Centre at x58888 or ithelp@uoguelph.ca
Apr 24, 09:16 EDT
May 2, 2025

No incidents reported.

May 1, 2025
Eduroam Service Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 06:00 EDT
Scheduled - The Eduroam Service will be undergoing maintenance.

No interruption in service is expected.
Apr 17, 16:16 EDT
Apr 30, 2025

No incidents reported.

Apr 29, 2025
CFS Active Directory Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:00 EDT
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Apr 21, 08:43 EDT
Central Directory (LDAP) Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 06:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:01 EDT
Scheduled - The Central Directory (LDAP) service will be undergoing maintenance.

No interruption in service is expected.
Apr 22, 12:32 EDT
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