In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 06:00 EDT
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 06:00 EDT
Scheduled - On Tuesday June 28th from 6:00am to 8:00am, CCS will be performing maintenance on the network switch in Building 135 (Centre for Biodiversity Genomics). During this maintenance, the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8am.

If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Webex Service Maintenance Jun 28, 22:00 - Jun 29, 01:00 EDT
On Tuesday, June 28 from 10:00 PM to 1:00 AM (Wednesday), CCS will be performing maintenance on the University's Webex service. During this time, several bulk updates will be applied to existing Webex accounts and changes to templates for new Webex accounts will be made. This is in preparation for the migration to the new Webex application from the legacy Webex Meetings Desktop application. No interruption in service is expected during this maintenance window.

For more information about the migration to the new Webex application referred to above, visit the CCS Webex - What's New, What's Changed page (https://uoguelph.ca/ccs/webex-whats-new-whats-changed).

If you have any questions or concerns, please contact the CCS Help Center at x58888 or ithelp@uoguelph.ca.

Posted on Jun 22, 15:01 EDT
Webex Service Maintenance Aug 11, 20:00 - Aug 12, 12:00 EDT
On Thursday August 11 (8:00 PM through August 12 12:00PM), the vendor will be performing maintenance on the University’s Webex service. During this maintenance window, the Webex service will be migrated from using the legacy Webex Meetings Desktop App to the new Webex App. No service interruption is expected during this time, but it is suggested not to schedule or host any meetings during this time. Once the maintenance window is completed those clients using the legacy Webex Meetings Desktop App will be asked to update to the new Webex App after they log in.

See CCS Webex - What's New, What's Changed (https://uoguelphca.sharepoint.com/sites/ccs/SitePages/webex-whats-new-whats-changed.aspx) for more information about the changes.

If you have any questions or concerns, please contact the CCS Help Center at x58888 or ithelp@uoguelph.ca.

Posted on Jun 16, 15:07 EDT
Past Incidents
Jun 28, 2022

Unresolved incidents: Drupal Web Sites Scheduled Maintenance, T2M Tuesday June 28th (6-8 am) - Network Switch Maintenance.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Resolved - Microsoft confirmed that services are now fully back online. Once again, we appreciate your patience and support during this service interruption.
Jun 21, 16:56 EDT
Monitoring - Microsoft informs us they have addressed the problem. Though they believe that many users should already be experiencing relief, they are continuing to monitor service telemetry to ensure resolution is achieved for all affected users.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 4:00 PM.

Jun 21, 13:13 EDT
Investigating - Microsoft has acknowledged ongoing problems with U of G's Microsoft 365 environment. You may encounter delays and experience failures when accessing some M365 services. Impacted services include but are not limited to:

- Outlook Email and Calendar (Exchange Online)
- Microsoft Teams
- SharePoint Online
- OneDrive for Business

We are monitoring Microsoft's communications about this situation and will provide updates on this page until resolution of the issue. Next update will be at approximately 1:00 PM.

We understand this service is critical to U of G's teaching, learning, and research mission and we appreciate your patience and support.

Jun 21, 10:39 EDT
Completed - The scheduled maintenance has been completed.
Jun 21, 08:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 06:00 EDT
Scheduled - On Tuesday June 21 from 6:00am to 8:00am, the Eduroam WiFi service will be undergoing maintenance. One short interruption in service is expected.

If you have any questions or concerns, please contact the CCS Help Center at x58888 or email ithelp@uoguelph.ca.

Jun 15, 10:18 EDT
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022
Completed - The scheduled maintenance has been completed. We are investigating issues that impacting our high availability configuration. A new incident will be created to track this.
Jun 18, 12:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 10:00 EDT
Scheduled - On Saturday June 18th, between 10:00 am - 1:00 pm. CCS will be performing hardware maintenance on the All Flash Tegile Storage Array.

This work will require a fail over of one of the HA controllers. This process is transparent to the majority of services. We do not expect there to be any client impact, however there is a chance of a brief interruption to access management services.

If you have any questions or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca

Jun 14, 10:00 EDT
Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022
Completed - The scheduled maintenance has been completed.
Jun 14, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 06:02 EDT
Scheduled - The CCS Student Information Systems team will be applying a software update to Colleague on Tuesday, June 14 between 6:00 am and 8:00 am.

This update is needed to fix a problem generating certain PDF forms in Colleague. Access to Colleague UI, WebAdvisor and Self-Service will be unavailable for approximately 10 minutes during this maintenance window.

Jun 10, 10:18 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 06:02 EDT
Scheduled - On Tuesday June 14th from 6:00am to 8:00am, CCS will be performing maintenance on the network switch in Building 44 (OVC James Archibald Small Animal Clinic), and replacing the network switch located in Building 174 (OVC Clinical Research). During this maintenance, the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes for each building (beginning at 6:00 am in Building 44, and at ~ 6:30 am in Building 174). All services will be available by 8am.

If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca

Jun 9, 08:56 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 07:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 06:02 EDT
Scheduled - The Directory/LDAP Service will be undergoing maintenance.

No interruption in service is expected.

Jun 9, 14:15 EDT