Monitoring - A configuration change, suggested by the vendor, has been made to the Qualtrics/Online Surveys authentication workflow that will hopefully resolve the login issues that have been ongoing this week. CCS is monitoring the service and will post another update once we can confirm this configuration change has resolved all login issues.

If anyone continues to have login problems, please contact the CCS Help Centre at 58888help@uoguelph.ca or 519-824-4120 Ext 58888.
Oct 9, 11:47 EDT
Investigating - The Online Surveys/Qualtrics service is experiencing intermittent login issues. While most users can login to the service, some users are unable to login and they receive the following error:

"We were unable to validate your request. A report is generated with error tag []."

In some cases clearing the browser cache and cookies or restarting the computer resolves the issue.

CCS and the Library's Data Resource Centre (DRC) are working with the vendor, Qualtrics, to resolve the issue. Currently the root cause is not known and there is no ETA on a resolution. We will provide further updates as they become available.
Oct 4, 14:24 EDT

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Scheduled - The University’s Adobe Connect Pro agreement will be ending August 26, 2019.

What impact will this have?
An effort has been made by CCS over the past year to contact departments still using Adobe Connect Pro to ensure that they have plans for migration to another platform. After the agreement ends current users of Adobe Connect Pro who have not contacted CCS because of circumstances that require them to extend their accounts past August 26, 2019 will no longer be able to create new meetings in Adobe Connect Pro. Recorded meetings will still be available for viewing.

If you have any questions or concerns regarding this please contact the CCS Help Centre at IThelp@uoguelph.ca or extension 58888.
Aug 22, 14:12 EDT
ResNet Maintenance Aug 29, 06:00-08:00 EDT
On Thursday, Aug 29th, from 6 to 8 am, CCS will be performing maintenance on the wired ResNet networks to address a reported login page issue that has previously been fixed on the wireless side. No service interruption is excepted. This maintenance does NOT affect any network connectivity apart from the wired Resnet connections.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Aug 28, 12:38 EDT
The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Oct 18, 11:34 EDT
CCS will be performing maintenance on the University’s Webex service. During this time single sign-on (SSO) configurations for Webex will be updated. There may be a short interval where users may not be able to log in to Webex while the SSO configuration is updated. No other interruption in service is expected.

If you have any questions or concerns regarding this please contact the CCS Help Centre at IThelp@uoguelph.ca or extension 58888.
Posted on Oct 17, 13:44 EDT
The Commvault backup infrastructure will be undergoing maintenance.

During the maintenance period restores will be queued and initiated once the maintenance is completed. This does not impact servers which are backed up by the Rubrik environment.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Oct 16, 10:52 EDT
On Thursday, October 24, from 6:00am to 8:00am, CCS will be performing vendor recommended software updates to the campus VPN authentication systems. Two short service interruptions for VPN authentication is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Oct 18, 10:37 EDT
Past Incidents
Oct 19, 2019
Completed - The scheduled maintenance has been completed.
Oct 19, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:00 EDT
Scheduled - The CCS EA Student Information Systems team is preparing to install Colleague software updates between 6:00 a.m. and 9:00 a.m. on Saturday, October 19. These software updates include a number of bug fixes and feature enhancements released by Ellucian.

There will be a few brief interruptions to Colleague UI, WebAdvisor, Self-Service and Informer while some of these updates are being applied. Full access to Colleague will be available after 9:00 a.m.
Oct 9, 13:59 EDT
Completed - The scheduled maintenance has been completed.
Oct 19, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 02:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 11, 13:06 EDT
Scheduled - On Saturday October 19th between 2:30 AM – 4:30 AM EST, CCS will be performing maintenance on the campus network.

During this maintenance there will be an expected outage of wired and wireless connectivity as well as telephony services in the buildings outlined below, between 03:00 AM to 03:15 AM.

Publicly accessible services such as Gryphmail, the University web sites, as well as the main and OVC switchboard, Campus Community Police Dispatch Phone will remain available from off-campus and in non-affected buildings. If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.

016 Day Hall
017 Bull Ring Pub
018 Richards Building
021 Zavitz Hall
022 Raithby House
023 Macdonald Stewart Hall
028 H. L. Hutt Building
029 D. M. Rutherford Family Conservatory
031 Alexander Hall (formerly Axelrod Building)
048 Federal Building
050 W. F. Mitchell Athletics Centre
051 Landscape Architecture
053 Old Fire Hall
054 Vehicle Services Building
063 One Trent Lane (OPIRG)
066 Alumni House
069 Crop Science Building
071 McLaughlin Library
072 South Residence
073 MacNaughton Building
075 Gryphon Centre
077 OVC Lifetime Learning Centre
079 Crop Science Greenhouse
084 Federal Building Annex
087 Aviary
091 Hagen Aqualab
092 Axelrod Institute of Ichthyology
094 Gnotobiotic Derivation Unit - Portable
095 OVC Gnotobiotic Laboratory
099 Gryphon Field House
101 Grant House
102 Harrison House
110 Old Police Building
111 11 University Avenue East
125 Child Care and Learning Centre
129 Child Care Centre - Portable
131 Townsend House
133 480 Stone Road East
134 490 Stone Road East
135 Centre for Biodiversity Genomics
142 Rozanski Hall
150 Bio Control Building
157 31 University Avenue East
158 University Centre
159 Albert A. Thornbrough Building
160 John T. Powell Building
161 22 University Avenue East
165 OVC Embryo Biotechnology Group
167 OVC Animal Biotechnology Embryo Laboratory (Portable)
170 23 University Avenue
178 Alumni Stadium
180 East Residence
181 East Village Townhouse Complex
182 Centre for Families Work and Well Being
183 OVC Main Animal Holding
184 11 College Avenue West
185 5 College Avenue West
186 East Village Townhall
187 29 University Avenue
193 Arboretum Shelter
199 7 University Avenue East
231 Hilton Centre
232 The Arboretum Centre
234 Townsend House Butler Buildings
247 Henry Kock Propagation Centre
503 Tri-Library Annex
Oct 11, 12:59 EDT
Oct 18, 2019

No incidents reported.

Oct 17, 2019
Completed - The scheduled maintenance has been completed.
Oct 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 14:42 EDT
Scheduled - On Thursday, Oct 17th, from 6 to 8 am, CCS will be performing maintenance on the campus VPN services. As a result, Mac users will be prompted to install or upgrade to the latest AnyConnect Secure Mobility Client (version 4.8.00175), which supports macOS Catalina (10.15). No service interruption is expected during this maintenance window.
Oct 15, 14:41 EDT
Completed - The scheduled maintenance has been completed.
Oct 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 04:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

SSO-protected services will remain available via the backup WAM/SSO service except for WebNow, and SSO-protected APEX applications, e.g., ECS and FRS.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 11, 09:33 EDT
Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Completed - The scheduled maintenance has now been completed. Total downtime was less than a minute. Any ListServ messages sent during this downtime have now been delivered.
Oct 10, 06:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:01 EDT
Scheduled - The CCS ListServ and Maestro services will be undergoing maintenance. Ten minutes of interruption in service is expected. ListServ and Maestro will be unavailable during this time, but messages sent to ListServ lists will be delivered once the maintenance is completed.

For more information please contact the CCS Help Centre at x58888 or email IThelp@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 9, 08:30 EDT
Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:01 EDT
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email IThelp@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 4, 09:47 EDT
Completed - The scheduled maintenance has been completed.
Oct 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 EDT
Scheduled - On Tuesday, October 8th between 6:00 AM - 8:00 AM EST, CCS will be performing maintenance on CCS Data Center network. No service interruption is expected to all campus users.
If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
Oct 3, 10:41 EDT
Completed - The scheduled maintenance has been completed.
Oct 8, 07:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 EDT
Scheduled - On Tuesday, October 8, from 6:00am to 8:00am, CCS will be performing maintenance on the campus wireless networks to improve WiFi performance. One short interruption in wireless service is expected at some locations during this maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 1, 15:51 EDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.