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About This Site
Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.
Scheduled Maintenance
Wireless Upgrade - T2M August 24, 2017
Aug 24, 06:00-08:00 EDT
On Thursday, August 24, from 6:00am to 8:00am, CCS will be performing vendor recommended software updates to the campus wireless systems to address known bugs. Short interruptions of WiFi services are expected during this maintenance window.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Aug 18, 11:30 EDT
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Aug 18, 11:30 EDT
Past Incidents
Aug 22, 2017
Completed -
The scheduled maintenance has been completed.
Aug 22, 08:00 EDT
Aug 22, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 06:00 EDT
Aug 22, 06:00 EDT
Scheduled -
On Tuesday August 22nd between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services (software updates). No noticeable service interruption is expected.
If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Aug 17, 15:16 EDT
If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Aug 17, 15:16 EDT
Completed -
The scheduled maintenance has been completed.
Aug 22, 08:00 EDT
Aug 22, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 06:00 EDT
Aug 22, 06:00 EDT
Scheduled -
On Tuesday, August 22nd, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switches in the McLaughlin Library. During this maintenance the Phone and Wired/Wireless network services will be unavailable on the first floor north/east and north/west quadrants.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Aug 17, 14:22 EDT
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Aug 17, 14:22 EDT
Completed -
The scheduled maintenance has been completed.
Aug 22, 08:00 EDT
Aug 22, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 06:00 EDT
Aug 22, 06:00 EDT
Scheduled -
On Tuesday August 22nd, between 6 am and 8 am, CCS will be performing maintenance on the campus backbone network to apply security improvements. No service interruption is expected during the maintenance windows.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Aug 17, 11:17 EDT
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Aug 17, 11:17 EDT
Aug 21, 2017
No incidents reported.
Aug 20, 2017
No incidents reported.
Aug 19, 2017
No incidents reported.
Aug 18, 2017
Completed -
The scheduled maintenance has been completed.
Aug 18, 08:00 EDT
Aug 18, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 06:00 EDT
Aug 18, 06:00 EDT
Scheduled -
During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Aug 17, 14:20 EDT
Aug 17, 14:20 EDT
Aug 17, 2017
No incidents reported.
Aug 16, 2017
No incidents reported.
Aug 15, 2017
No incidents reported.
Aug 14, 2017
No incidents reported.
Aug 13, 2017
No incidents reported.
Aug 12, 2017
No incidents reported.
Aug 11, 2017
Resolved -
Microsoft reports that this issue is now resolved.
If anyone continues to experience problems, please contact the service desk at 519.824.4120x58888 or 58888help@uoguelph.ca.
Aug 11, 15:25 EDT
If anyone continues to experience problems, please contact the service desk at 519.824.4120x58888 or 58888help@uoguelph.ca.
Aug 11, 15:25 EDT
Update -
Currently, the Mac default mail client is not working propeprly with Office 365.
Microsoft reports that they have completed and tested a software fix for this issue. They expect this resolution to be deployed for most users over the weekend.
Users needing to access their mail in the interim can use their web browser to access http://mail.uoguelph.ca.
A further update will be provided on Tuesday, August 8th.
Aug 4, 15:11 EDT
Microsoft reports that they have completed and tested a software fix for this issue. They expect this resolution to be deployed for most users over the weekend.
Users needing to access their mail in the interim can use their web browser to access http://mail.uoguelph.ca.
A further update will be provided on Tuesday, August 8th.
Aug 4, 15:11 EDT
Monitoring -
There is currently an issue with synchronizing Office 365 mail with the Mac Mail application. It is under investigation by Microsoft with their next information update scheduled for 4:00PM EDT on Friday, 4-Aug-2017.
Note that It may take a few days before the resolution is applied to all Office 365 customers. In the interim, Mac users can set up an imap account although this will only allow for mail synchronization and does not provide calendar access. Alternatively users can access Office 365 through the web portal by going to mail.uoguelph.ca or as a third option, they can install Outlook on their system.
We will post follow up information once Microsoft provides an update.
Anyone with questions or concerns can contact the service desk at 519.824.4120x58888 during regular office hours or by email to 58888help@uoguelph.ca.
Aug 3, 15:33 EDT
Note that It may take a few days before the resolution is applied to all Office 365 customers. In the interim, Mac users can set up an imap account although this will only allow for mail synchronization and does not provide calendar access. Alternatively users can access Office 365 through the web portal by going to mail.uoguelph.ca or as a third option, they can install Outlook on their system.
We will post follow up information once Microsoft provides an update.
Anyone with questions or concerns can contact the service desk at 519.824.4120x58888 during regular office hours or by email to 58888help@uoguelph.ca.
Aug 3, 15:33 EDT
Aug 10, 2017
Completed -
The scheduled maintenance has been completed.
Aug 10, 08:00 EDT
Aug 10, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 06:01 EDT
Aug 10, 06:01 EDT
Scheduled -
On Thursday, Aug 10, from 6:00 to 8:00 AM, CCS will be performing maintenance on the campus backbone network to improve visibility and security. No service interruption is expected during the maintenance window.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Aug 8, 09:45 EDT
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Aug 8, 09:45 EDT
Aug 9, 2017
No incidents reported.
Aug 8, 2017
Resolved -
Both ColdFusion and Personal Web Hosting services seems to be stable and no further issue with this service has been reported.
Aug 8, 14:04 EDT
Aug 8, 14:04 EDT
Update -
Personal Web Hosting service is also back online. CCS is continually monitoring both ColdFusion and Personal Web Hosting service and will provide next update at 2:00PM.
Aug 8, 12:05 EDT
Aug 8, 12:05 EDT
Monitoring -
CCS has identified the root cause of the ColdFusion service issue. Most websites are already back online. However, CCS is still working diligently to bring the Personal Web Hosting service back online.
CCS is continually monitoring this issue and will provide next update at 1:00PM.
Aug 8, 11:14 EDT
CCS is continually monitoring this issue and will provide next update at 1:00PM.
Aug 8, 11:14 EDT
Investigating -
Some ColdFusion web sites and Personal Web Hosting service looks to have been offline since 3:30AM. CCS is working diligently to solve this issue as soon as possible.
We will update you again at 11:00AM.
Aug 8, 09:24 EDT
We will update you again at 11:00AM.
Aug 8, 09:24 EDT
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