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About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Campus NAC Service Maintenance Mar 5, 2024 06:00-08:00 EST
CCS will be renewing the SSL certificates for all NAC (Network Access Control) appliances.

NAC system is providing visibility and security checks for all campus endpoints, as well as guest registration/login, and sponsor login for campus guest network.

No service interruption is expected during this maintenance window.

For more information please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca or visit https://ithelp.uoguelph.ca.

Posted on Feb 29, 2024 - 14:38 EST
CFS Active Directory Maintenance Mar 5, 2024 06:00-08:00 EST
The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.

Posted on Feb 27, 2024 - 15:27 EST
During the specified maintenance window (March 5th, 10pm - March 6th, 7am) administrators will perform updates, fix bugs, and make improvements to the site. The following websites will be unavailable until 7am:

Academic Calendar - calendar.uoguelph.ca
Curriculum Inventory Management (CIM)
Course Outline Syllabus Tool (SYL)

Posted on Feb 26, 2024 - 13:35 EST
Past Incidents
Mar 4, 2024

No incidents reported today.

Mar 3, 2024

No incidents reported.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024
Completed - The scheduled maintenance has been completed.
Feb 27, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 06:00 EST
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.

Feb 21, 12:01 EST
Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 04:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 00:15 EST
Scheduled - A firmware upgrade on Data Center network core switches will take place on Saturday February 24th, between 00:15 AM and 04:00 AM. This is to fix a bug that the vendor has reported recently. We do not anticipate any service disruptions during this time. For any inquiries or issues, please reach out to the CCS Help Center via email at ithelp@uoguelph.ca.
Feb 20, 15:59 EST
Feb 23, 2024

No incidents reported.

Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:01 EST
Scheduled - On Thursday February 22nd (6:00 - 8:00 am) PacketWorks will be installing a new Aggregation Services Router in our Johnston Hall Data centre. PacketWorks provides secondary Internet service for our Guelph campus and network connectivity to a number of UoG remote sites. During this maintenance (at approximately 7:00 am) there will be one 10 - 15 minute outage to the following services.

- Secondary Internet (ORION Primary Internet Service will remain operational)
- Elora Swine Research Facility to campus connection
- Days Inn Student Residence to campus connection

If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca

Feb 20, 10:29 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:01 EST
Scheduled - On Feb 22, 2024( Thursday), between 6am and 8am, CCS will be performing Cisco AnyConnect VPN software upgrade.

This upgrade is aimed at improving the performance, security, and user experience of the VPN service.

• VPN users connected to UoG VPN prior to the maintenance may not notice any changes.

• If you try connecting to UoG VPN after the maintenance, your Cisco AnyConnect client software will automatically get updated on your device(s) and will be known as Cisco Secure Client.

Feb 20, 15:03 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:00 EST
Scheduled - The Systems and Database team will be performing maintenance (server patching) on the Database Servers hosting APEX Applications.

The outage will be on: PROD : Wednesday – Feb 22, 2024 from 6am to 8am

The following Applications will be affected:
Finance Applications
Cognos Analytics

Feb 16, 09:44 EST
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 16:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 08:30 EST
Scheduled - On Tuesday and Wednesday February 20th & 21st (8:30 am - 4:30 pm) ORION will be replacing the DC power supply and battery backup systems dedicated to their equipment in the Animal Science Data centre. ORION is the primary internet service provider for our Guelph and Ridgetown campus'. During this maintenance there will be no impact to our services.

If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca

Feb 16, 10:05 EST
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:00 EST
Scheduled - The wireless service in residence buildings will be undergoing maintenance.

One short interruption (approximately 5 minutes) in service is expected at residence buildings.

Feb 16, 14:06 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:00 EST
Scheduled - The Systems and Database team will be performing maintenance (server patching) on the Database Servers hosting APEX Applications.

The outage will be on: PROD : Wednesday – Feb 20 2024 from 6am to 8am

The following Applications will be affected:

Finance Applications
CIBC
ECS
FRS
Grant and Budget
SMC

HR Applications
Access Control
Employee Portal
HazChem Inventory
HRER
Job Eval
Job Scheduler
Pay Advice
T4A
Time Entry

Feb 16, 09:39 EST
Feb 19, 2024

No incidents reported.