All Systems Operational

About This Site

Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Scheduled - CCS Systems Management has scheduled a maintenance for CCS vCenter Server during this Thursday's T2M, 6-8AM Nov. 23, 2017. The maintenance is to apply vendor updates to address some security vulnerabilities. During the maintenance, vCenter server may not be accessible, but all virtual servers running in the CCS Virtual Infrastructure should not be impacted.

For any query or concern, please feel free to contact CCS Help Center at 58888 or 58888help@uoguelph.ca
Nov 20, 10:16 EST
On Tuesday January 23rd between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services (software updates). No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Posted on Jan 17, 14:24 EST
Past Incidents
Jan 22, 2018

No incidents reported today.

Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018
Completed - The scheduled maintenance has been completed.
Jan 18, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 06:00 EST
Scheduled - On Thursday, Jan 18th, between 6:00 am to 8:00 am, CCS will be performing software upgrade on the campus VPN servers to address security vulnerabilities. As a result, users will be prompted to install or upgrade to the latest AnyConnect Secure Mobility Client (version 4.5.03040) after logging into https://vpn.uoguelph.ca or the existing AnyConnect VPN client installed on their computers. A brief service interruption is expected during this maintenance window.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca.
Jan 15, 09:50 EST
Jan 17, 2018

No incidents reported.

Jan 16, 2018
Completed - The scheduled maintenance has been completed.
Jan 16, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:01 EST
Scheduled - On Tuesday, January 16, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One short interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jan 11, 14:11 EST
Completed - The scheduled maintenance has been completed.
Jan 16, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:01 EST
Scheduled - On Tuesday Janauary 16th, during the 6 AM to 8 AM maintenance window, updates to Drupal websites managed by CCS Web & Development Solutions will be performed. No interruption in service is expected.

For more information, please contact the CCS Help Center at x58888 or email 58888help@uoguelph.ca.
Jan 12, 10:15 EST
Completed - The scheduled maintenance has been completed.
Jan 16, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:00 EST
Scheduled - On Tuesday January 16th between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services (software updates). No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Jan 11, 15:41 EST
Jan 15, 2018
Completed - The scheduled maintenance has been completed.
Jan 15, 09:55 EST
Scheduled - On Tuesday, December 19, from 6:00am to 8:00am, CCS will be performing wireless maintenance to replace a faulty wireless controller. One quick service interruption in wireless is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Dec 14, 14:53 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 09:51 EST
Scheduled - On Tuesday Dec 12th, from 6 to 8 am, CCS will be performing maintenance on the firewall appliances at Guelph Humber campus to confirm applied security configurations and ensure continuous, stable operations. No service interruption is expected during this maintenance window.

If you have any questions or comments about this maintenance, please contact CCS at 58888 or 58888help@uoguelph.ca.
Dec 6, 10:56 EST
Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018
Resolved - Thanks to everyone for your patience during this printing outage. We have monitored for a full business day and are declaring this issue to be resolved,
Jan 12, 15:42 EST
Update - We continue to monitor printing. The issue does seem to be resolved but we have had a few people reporting that they still cannot print.

If you are experiencing this issue can you:
1.) Cycle power on the printer to restart it.
2.) Reboot your computer.

If those actions do not resolve the issues, please email CCS IT Help Centre with subject line "Printing Issues after restart".

We will continue monitoring until end of the day. If there is no recurrence of the issue we will declare it to be resolved.
Jan 12, 10:04 EST
Monitoring - Root cause of the issues that affected printers for Managed Desktops clients has been identified and corrected. We are monitoring to verify that service has returned to normal.

Corrective action required us to remove two Dell printers from the service. Clients of these printers will be contacted and we will implement a work around to provide an alternate method to print.

If you continue to experience printing issues this morning, please email CCS IT Help Centre with subject line "Printing Issues".

Thanks to all clients who were impacted for your patience while we investigated this outage.
Jan 12, 05:49 EST
Update - Priority of this incident has been escalated within Microsoft support organization. We are continuing our efforts to determine root cause and corrective action.
Jan 11, 21:15 EST
Update - Unfortunately, we have not been able to resolve the printing issue that began today.

We have opened a support case with Microsoft Premiere Support and have provided debug information to them. We will continue to work on this issue tonight with guidance from Microsoft. We will update CS System Status with new information as it becomes available.

Once again apologies for the inconvenience.
Jan 11, 16:55 EST
Update - Efforts to troubleshoot the issue are ongoing. We are restoring from an earlier backup.

We will post an update at 4:30 PM, earlier if there is any change in status before then
Jan 11, 15:20 EST
Update - We are continuing to troubleshoot the printing issues. Restore from recent backup did not resolve the issue.

We will post an update at 3:00 PM, earlier if there is any change in status before then.
Jan 11, 12:54 EST
Update - Resolution of this morning's printing issues could take as long as three hours for restoration of the print server from backup.

We will post an update at 1:00 PM, earlier if there is any change in status before then.

Once again, apologies for the inconvenience and thank-you for your patience.
Jan 11, 10:14 EST
Identified - We have campus wide printing issues for staff and faculty clients of CCS Managed Desktops service. Efforts are underway to restore to a previous know good configuration.

Thanks for everyone's patience while we resolve this issue.
Jan 11, 09:09 EST
Jan 11, 2018
Completed - Planned Drupal updates to have been applied during this morning's maintenance window were not completed. Updates to sites managed by CCS Web and Development Solutions will be rescheduled for the next maintenance window.
Jan 11, 13:42 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 06:00 EST
Scheduled - Updates will be applied to Drupal sites managed by CCS Web and Development Solutions. No interruption in service is expected. For more information, please contact the CCS Help Center at x58888 or email 58888help@uoguelph.ca.
Jan 8, 15:55 EST
Resolved - Access to Colleague is now available. The issue has been addressed.

Thank you for your patience.
Jan 11, 08:48 EST
Investigating - Morning
At this time access to the Student Information System (Colleague) through Web UI (version 5.3) is unavailable.

We are working to resolve the issue and will provide an update in 30 minutes.
Jan 11, 08:43 EST
Completed - Planned Drupal updates to have been applied during this morning's maintenance window were not completed. Updates to sites managed by CCS Web and Development Solutions will be rescheduled for the next maintenance window.
Jan 11, 07:17 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 06:00 EST
Scheduled - Existing on campus mail relays will be retired and replaced by updated servers to remove the current dependency on legacy Zimbra infrastructure.
Jan 10, 16:13 EST
Jan 10, 2018

No incidents reported.

Jan 9, 2018
Completed - The out of band maintenance on Listserv and Maestro has been completed successfully, and Listserv functionality is now back online. Any Listserv emails sent during the upgrade window should be delivered momentarily, if they have not been already. If you have any issues with Listserv, please contact the service desk at 519-824-4120 ext 58888 or 58888help@uoguelph.ca. Thanks!
Jan 9, 18:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 17:00 EST
Scheduled - On Tuesday, January 9th between 5pm and 8pm we will be performing required updates to Listserv, and the Listserv service will be unavailable during this time. We will work to restore Listserv functionality as soon as possible, but please be advised that Listserv message delivery will be delayed during this update window. No messages will be lost as a result of this upgrade. This status will be updated as soon as the maintenance is completed.
Jan 5, 09:13 EST
Resolved - This incident has been resolved.
Jan 9, 16:34 EST
Monitoring - One of the university's Internet Service Providers (ISP) will be performing emergency network maintenance on Monday January 8th, from 7:00 PM - 8:30 PM. No internet service interruption is expected to all campus users. If you have any questions or concerns, please contact the CCS Help Centre at 58888help@uoguelph.ca or extension 58888.
Jan 8, 16:28 EST
Completed - The scheduled maintenance has been completed.
Jan 9, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 06:00 EST
Scheduled - On Tuesday, January 9, from 6:00am to 8:00am, CCS will be performing maintenance on wireless authentication servers. No service interruption is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jan 4, 16:15 EST