University of Guelph IT System Status

All Systems Operational

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance

CCS Storage Maintenance Jan 19, 06:00-08:00 EST

The CCS Tegile Storage Platform will be undergoing maintenance. NO interruption in service is expected.

On Tuesday, January 19th between 6:00 AM - 8:00 AM EST, CCS will be performing maintenance on the Tegile Storage Platform. No interruption in service is expected.

If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
Posted on Jan 15, 11:31 EST

Federated Access Management (Shibboleth IdP) Maintenance Jan 19, 06:00-08:00 EST

The Federated Access Management (Shibboleth IdP) service will be undergoing maintenance. No downtime is expected.

The Federated Access Management (Shibboleth IdP) service provides authentication or web single sign-on to many services on campus, including (but not limited to): Gryph Mail/Office 365, Online Surveys (Qualtrics), WebEx, Software Distribution, Library Off-Campus Sign-on, Library Course Reserve, Gryph Life, and the OpenEd Student Portal.
Posted on Jan 12, 15:23 EST

Campus Telephony Service Maintenance Jan 19, 22:00-23:59 EST

CCS will be performing maintenance on the Campus Telephony Service. During this maintenance window telephony servers will be rebooted in order for vendor recommended changes to take effect. Brief service interruptions for off-campus Jabber clients are expected during this maintenance window.

If you have any questions or concerns, please feel free to contact CCS Help Center at IThelp@uoguelph.ca OR go on live chat for assistance (bottom right-hand corner of your screen when on the CCS website) during our updated business hours.
Posted on Jan 11, 17:00 EST

Web Access Management/Single Sign On Maintenance Jan 21, 04:00-08:00 EST

The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

SSO-protected services will remain available via the backup WAM/SSO service except for selected APEX applications (ECS, FRS, CIBC Bank, Grant and Budget).
Posted on Jan 15, 17:58 EST

Directory Services Maintenance Jan 21, 06:00-08:00 EST

The Directory/LDAP Service will be undergoing maintenance.

No interruption in service is expected.
Posted on Jan 18, 16:01 EST

Past Incidents

Jan 19, 2021

No incidents reported today.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

T1M Data Centre Network Core Switch Maintenance: January 16th Sat 00:00 - 06:00 AM

Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:00 EST

Scheduled - On Saturday, January 16th between 00:00 - 06:00 AM EST, CCS will be performing a hardware upgrade on the data center network core switch at ANNU building. No service interruption is expected to all campus users.

If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Jan 12, 20:09 EST

Jan 15, 2021

Oracle Financial System - E-Business Suite Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 16:30 EST

Scheduled - The Oracle E-Business Suite (EBS) will be undergoing maintenance at this time.
Jan 15, 13:30 EST

Jan 14, 2021

Office 365 Mail Delivery Errors to Forwarded Accounts

Resolved - This issue was fully resolved by the end of the day on January 8th. We apologize for not updating the status page sooner! If you are still seeing error messages when emailing accounts that forward to third-party email providers, please contact the Help Center at ithelp@uoguelph.ca. Thank you!
Jan 14, 11:53 EST

Monitoring - This issue appears to have related to a recent policy change in how Microsoft handles forwarding to third-party accounts. We have adjusted this policy based on their recommendation and we are no longer seeing issues for accounts that forward to Gmail, Yahoo or other third-party platforms. We will continue to test and monitor to ensure this issue is fully resolved. If you are still seeing error messages when emailing accounts that forward to third-party email providers, please contact the Help Center at ithelp@uoguelph.ca. Thank you!
Jan 8, 11:14 EST

Investigating - CCS has received several reports of email users seeing error messages sending to specific accounts on campus. Our testing has found all accounts that are generating error messages also forward to third-party mail sites like Gmail. Email is still being delivered to GryphMail accounts even if these errors are showing. We are investigating the issue and will report back as soon as we have more information.
Jan 8, 10:18 EST

Federated Access Management (Shibboleth IdP) Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:01 EST

Scheduled - The Federated Access Management (Shibboleth IdP) service will be undergoing maintenance. No downtime is expected.

The Federated Access Management (Shibboleth IdP) service provides authentication or web single sign-on to many services on campus, including (but not limited to): Gryph Mail/Office 365, Online Surveys (Qualtrics), WebEx, Software Distribution, Library Off-Campus Sign-on, Library Course Reserve, Gryph Life, and the OpenEd Student Portal.
Jan 12, 15:21 EST

Campus VPN Service Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:01 EST

Scheduled - The campus VPN service will be undergoing maintenance. No service interruption is expected.

During this maintenance CCS will upgrade the Cisco AnyConnect Secure Mobility Client to introduce full support for macOS 11.x (Big Sur) and compatibility with devices running Apple Silicon. After the upgrade, users will be prompted to upgrade to the latest AnyConnect client when they login via the AnyConnect client on their computer or via web browser (https://vpn.uoguelph.ca (from off campus) or https://vpn2.uoguelph.ca (from on campus).

For more information, please contact the CCS Help Centre by email to ithelp@uoguelph.ca or visit https://www.uoguelph.ca/ccs/ccs-help.
Jan 8, 15:05 EST

Jan 13, 2021

503 Errors on Drupal Web Sites

Resolved - This incident has been resolved.
Jan 13, 16:40 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 11:33 EST

Investigating - Drupal web sites managed by CCS may return 503 Bad Gateway errors intermittently. This is most likely related to an ongoing issue with our hosting provider Pantheon. Please see the following link for updates: https://status.pantheon.io/incidents/g6jvfwlxfcyd
We will continue monitoring the performance of our websites throughout the day.
Jan 12, 11:30 EST

Jan 12, 2021

Cloud Email Security Appliance Updates

Completed - Good morning. Cisco's updates to the cloud email security appliances were completed successfully and mail delivery tests were successfully completed. No issues were encountered and, as expected, there were no service interruptions.

This maintenance is now complete.
Jan 12, 06:14 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 04:00 EST

Scheduled - Cisco will be updating the cloud email security appliances hosted in their cloud environment. This is a Cisco managed and executed process and there are no expected impacts as a result of this maintenance. We will be monitoring the updates and validating normal function throughout the update process,
Jan 11, 13:36 EST

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

HR and Finance APEX Applications Database Maintenance

Completed - The scheduled maintenance has been completed.
Jan 8, 19:44 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 16:30 EST

Scheduled - The following Finance applications will be undergoing database maintenance.

4 hours of interruption in service is expected.

During this outage, the following Applications will be affected/not available:

1. CIBC
2. ECS
3. FRS
4. Grant and Budget
5. SMC
Jan 8, 13:18 EST

Jan 7, 2021

Federated Access Management (Shibboleth IdP) Maintenance

Completed - The scheduled maintenance has been completed.
Jan 7, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:00 EST

Eduroam Maintenance

Completed - The scheduled maintenance has been completed.
Jan 7, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:00 EST

Scheduled - On Thursday January 7 from 6:00am to 8:00am, CCS will be performing maintenance on Eduroam service to optimize services. No service interruption is expected during this maintenance.

If you have any question or concerns, please contact the CCS Help Center at ithelp@uoguelph.ca or x58888.
Jan 4, 08:51 EST

Jan 6, 2021

No incidents reported.

Jan 5, 2021

Webex Service Maintenance

Completed - The scheduled maintenance has been completed.
Jan 5, 23:20 EST

Verifying - Verification is currently underway for the maintenance items.
Jan 5, 22:40 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 22:00 EST

Scheduled - CCS will be performing maintenance on the University’s Webex service. During this maintenance window, the Webex service will be upgraded from WBS 40.6 to WBS 40.10. The upgrades are required to ensure continued vendor support ahead of the end of support date for the current version of March 26, 2021. No service interruption is expected during this time, but it is suggested not to schedule or host any meetings during this time.

Once the maintenance window is completed, clients will be asked to upgrade desktop applications after login.

For more information about the upgrades, please visit: https://www.uoguelph.ca/ccs/webex-whats-new-whats-changed

If you have any questions or concerns, please feel free to contact CCS Help Center at IThelp@uoguelph.ca OR go on live chat for assistance (bottom right-hand corner of your screen when on the CCS website) during our updated business hours.
Dec 3, 19:23 EST

Telephony service maintenance - Certificate renewal Tuesday, January 5th (6 AM - 8 AM)

Completed - The scheduled maintenance has been completed.
Jan 5, 07:32 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 06:00 EST

Scheduled - The CCS Telephony Service will be undergoing maintenance on January 5th, Tuesday between 6:00 AM and 8:00 AM to renew expiring security certificates in the presence servers. There will be short outages for Jabber clients when restarting some services associated, iPhone and iPad Jabber users might have to re-login due to these service restarts.

For more information, please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Dec 15, 10:33 EST