Dec 18th 2019-Wed-Guelph-Humber Campus Firewall Replacement
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 08:00 EST
Scheduled - On Wed, Dec 18th , between 8am and 12pm EST, CCS will be performing a hardware replacement of the Guelph-Humber firewall in collaboration with Guelph-Humber IT. The new, next-generation, firewall appliance will provide enhanced protection against a variety of threats and undesired network connections.

During this maintenance, WiFi users at the Guelph-Humber campus building will be unable to access internet services.

If you have any question or concerns regarding the maintenance, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Data Centre Network Maintenance Dec 17, 06:00-12:00 EST
CCS will be upgrading firmware and bios in the data centre network, no user impact is expected.
Posted on Dec 6, 15:23 EST
Data Centre Network Maintenance (Part 2) Dec 19, 06:00-12:00 EST
CCS will be upgrading firmware and bios in the data centre network, no user impact is expected.
Posted on Dec 6, 15:25 EST
Campus Internet Firewall Service Maintenance Jan 21, 06:00-08:00 EST
The campus internet firewall service will be undergoing maintenance. No interruption in service is expected.

During this time, vendor recommended changes will be applied to increase traffic inspection efficiency and overall system accuracy.

For more information please contact the CCS Help Centre at x58888 or email IThelp@uoguelph.ca.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Jan 16, 09:38 EST
Past Incidents
Jan 17, 2020

No incidents reported today.

Jan 16, 2020
Web Access Management/Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 04:00 EST
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

SSO-protected services will remain available via the backup WAM/SSO service except for WebNow, and SSO-protected APEX applications, e.g., ECS and FRS.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 13, 09:54 EST
Jan 15, 2020

No incidents reported.

Jan 14, 2020
CCS Service Interruption: Some HR Applications are down
Resolved - Services are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Jan 14, 09:17 EST
Investigating - We are experiencing a service outage as of approximately 8.00AM. We are currently investigating the cause of this issue.

The following HR applications are affected:
1. HRER
2. Job Eval
3. Job Scheduler
4. Time Entry

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or IThelp@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 10:00AM

We appreciate your patience and support as we work to resolve this issue.
Jan 14, 08:45 EST
VPN Authentication Servers Maintenance
Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 8, 10:55 EST
Scheduled - On Tuesday, January 14, from 6:00am to 8:00am, CCS will be performing maintenance to the campus VPN authentication systems. Two short service interruptions for VPN authentications are expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jan 8, 10:52 EST
CCS Service Interruption: Drupal website outages
Resolved - Drupal sites managed by Web & Development Solutions were unavailable between the hours of 6:00 - 8:00 AM. The outage was caused by a configuration error which has since been fixed, restoring all website availability. We apologize for the outage.
Jan 14, 06:00 EST
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020
Informer Reporting application temporarily unavailable
Resolved - The Informer Reporting application was briefly unavailable this morning.

The issue has been resolved and the application is now available.

If you experience any issues with Informer please contact the CCS HelpCentre IThelp@uoguelph.ca
Jan 10, 10:33 EST
Jan 9, 2020
Drupal Web Sites Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 9, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 06:00 EST
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email IThelp@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 6, 15:54 EST
Wireless Maintenance
Completed - The scheduled maintenance has been completed.
Jan 9, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 06:00 EST
Scheduled - On Thursday, January 9, from 6:00am to 8:00am, CCS will be performing vendor recommended software updates to the campus wireless systems to address known bugs. Short interruptions of WiFi services are expected during this maintenance window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jan 6, 09:52 EST
Password Management Service Maintenance
Completed - The scheduled maintenance has been completed.
Jan 9, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 04:30 EST
Scheduled - The Password Management Service will be undergoing maintenance.

The service will be unavailable during the maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 7, 09:11 EST
Jan 8, 2020

No incidents reported.

Jan 7, 2020
Web Access Management/Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
Jan 7, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 04:00 EST
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jan 2, 12:00 EST
Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020

No incidents reported.

Jan 3, 2020

No incidents reported.

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