Intermittent issues with Windows printing
Monitoring - The issues with Windows printing via print-gen server were resolved as of 9:00 PM last night. We will monitor this print server until noon hour today. If no new issues are identified, we will declare this incident to be resolved.

Clients who are still experiencing issues this morning should restart their computers.

Thanks to all for your patience as we investigated this issue.
Apr 24, 06:37 EDT
Investigating - We are investigating an intermittent Windows printing issue which affects staff and faculty clients who print to printers that use “print-gen” as the Windows print server. There may be some brief periods of service downtime as the server is rebooted as part of troubleshooting efforts (about 5 minutes per reboot).
Apr 23, 17:17 EDT
Slow Wireless Issue
Update - While we have not yet received a conclusive root cause from the vendor, we have established a stable work-around for the time being. Performance continues to operate at normal levels. Cisco has recommended some additional changes. Considering exam time, we will not implement them until May, unless we run into unexpected issues with service impact.
Apr 15, 16:39 EDT
Update - Today, between 2 pm and 2.20 pm we have noticed a temporary performance drop on our wireless network. Some additional configurations were applied that have restored performance to normal levels. Cisco continues to review the log data we have submitted to them but have not yet provided an ETA for a permanent fix. We apologize for any inconvenience and continue to work on this with the highest priority.
Apr 2, 15:35 EDT
Monitoring - As per our previous update, we have seen an improvement of WiFi performance after making some recommended changes. Cisco is reviewing system logs and trying to isolate the root cause. We have not received an ETA when the findings will be shared with us, but don't expect to hear back tonight. WiFI performance should be normal at this point, due to the reduced traffic load after hours. We apologize for any inconvenience this may have caused and will continue to work on this with high priority.
Mar 27, 20:16 EDT
Update - We have applied some changes which has improved the wireless performance but the issue is not resolved. We are still working on this issue and do not have an ETA at this time.
Mar 27, 15:04 EDT
Investigating - We are experiencing slower than normal wireless performance on campus. We are working on this issue right now and will provide an update at 3pm.
Mar 27, 13:57 EDT

About This Site

Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Listserv Maestro Maintenance Apr 24, 06:00-08:00 EDT
The CCS Listserv Maestro system is undergoing maintenance. Two hours interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Apr 16, 15:46 EDT
Drupal Website Maintenance Apr 25, 12:00-14:00 EDT
The CCS Drupal web service will undergo maintenance to apply highly critical security updates. No interruption in service is expected.

Please note that this maintenance will occur outside of our regularly scheduled maintenance window. While we do not anticipate any interruption in service, we ask that you refrain from updating any content on your website during this time. Content changes made during the maintenance window may be lost.

System administrators on campus should review their systems for affected Drupal versions and patch to protect University resources.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Apr 23, 14:36 EDT
Drupal Web Sites Maintenance Apr 26, 06:00-08:00 EDT
CCS Managed Drupal web sites will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Apr 24, 14:28 EDT
Past Incidents
Apr 24, 2018
Web Access Management/SSO service maintenace
Completed - The scheduled maintenance has been completed.
Apr 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 05:00 EDT
Scheduled - On Tuesday April 24th between 5 AM and 8 AM, CCS will be performing a Tier 2 maintenance of the Web Access Management/SSO service. No service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Apr 13, 17:51 EDT
Campus VPN Service Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 06:00 EDT
Scheduled - On Tuesday, April 24, between 6:00 to 8:00 am, CCS will renew the security certificate for the campus VPN server (vpn.uoguelph.ca). No service interruption is expected during this maintenance window.

For more information, please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca.
Apr 19, 09:25 EDT
[CCS] Federated Access Management (Shibboleth) Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 06:00 EDT
Scheduled - On Tuesday April 24th between 6:00am and 8:00am, CCS will be performing maintenance on the Federated Access Management (Shibboleth IdP) service. During the maintenance, minor configuration changes will be made to resolve an existing issue.

The Federated Access Management service provides authentication to many online campus services, including: Gryph Mail - Office 365 and GSuite, OpenEd/DestinyOne, GryphForms, GryphonsTickets, Pension Portal, Software Distribution, GryphLife, Gartner, Lynda.com, Qualtrics, Tableau, TeamDynamix, Kountu, Library Off-Campus Access, Library Course Reserve, Primo, and ProQuest.

For more information, please contact the CCS Help Centre by calling 519-824-4120 extension 58888 or emailing 58888help@uoguelph.ca or visiting https://www.uoguelph.ca/ccs/help.
Apr 19, 13:42 EDT
T2M - Voice Access Control List (ACL) changes, April 24, 6-8AM
Completed - The scheduled maintenance has been completed.
Apr 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 06:00 EDT
Scheduled - On Tuesday, April 24 between 6:00 AM and 8:00 AM, CCS will be performing configuration changes on the Guelph and Ridgetown voice networks in preparation for the phone system upgrade. During this maintenance window, access control lists (ACL) will be updated in order to accommodate new application servers. During this time, no interruption in service is expected.
Apr 20, 11:30 EDT
[CCS] Central Directory (LDAP) Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 06:00 EDT
Scheduled - The CCS Central Directory service is undergoing maintenance. No interruption in service is expected. During the maintenance the SSL certificate used by the Central Directory service will be renewed.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 19, 13:44 EDT
Network Switch Maintenance - Maintenance #1 Building and Federal Building - T2M April 24, 2018
Completed - The scheduled maintenance has been completed.
Apr 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 06:00 EDT
Scheduled - On Tuesday, April 24th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switches in the Maintenance #1 Building and the Federal Building. During this maintenance the Phone and Wired/Wireless network services will be unavailable in the following buildings.

Maintenance Building 1
Hersey Portable
Federal Building
Federal Building Annex


If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Apr 19, 08:25 EDT
Apr 23, 2018
Service Interruption: housing.uoguelph.ca website
Resolved - The housing.uoguelph.ca website is now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Apr 23, 13:14 EDT
Update - Work on the restoration of housing.uoguelph.ca continues. ETA for completion is sometime during the evening. We appreciate your patience and support as we work to resolve this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.
Apr 20, 16:10 EDT
Update - A restoration of the housing.uoguelph.ca server is in progress. At the moment, there is no ETA for completion.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide an update on this page at 4:00 PM. We appreciate your patience and support as we work to resolve this issue.
Apr 20, 10:38 EDT
Update - The housing.uoguelph.ca website is still unavailable. We continue to investigate the root cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide an update on this page tomorrow. We appreciate your patience and support as we work to resolve this issue.
Apr 19, 15:44 EDT
Investigating - We are experiencing a housing.uoguelph.ca outage as of approximately 11:58 AM. We are currently investigating the root cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page every 2 hours until resolution of the issue. We appreciate your patience and support as we work to resolve this issue.
Apr 19, 13:30 EDT
Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018
Tier 2 Maintenance of the Federated SSO
Completed - The scheduled maintenance has been completed.
Apr 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:00 EDT
Scheduled - On Tuesday April 17th between 6 AM and 8 AM, CCS will be performing a maintenance (software configuration) of the Federated SSO service aka Shibboleth . No service interruption is expected.

The Federated SSO is used by the following services: Gryph Mail - Office 365 and GSuite, OpenEd/DestinyOne, GryphForms, GryphonsTickets, Pension Portal, Software Distribution, GryphLife, Gartner, Lynda, Qualtrics, Tableau, TeamDynamix, Kountu, various Library services; Off-Campus Access, Course Reserve, Primo, ProQuest,.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Apr 13, 17:21 EDT
Apr 16, 2018

No incidents reported.

Apr 15, 2018
Network Status at Ridgetown Campus
Resolved - This incident has been resolved.
Apr 15, 13:00 EDT
Update - Update: Network switches are online again and connectivity has been restored at Ridgetown campus.
Apr 15, 10:29 EDT
Monitoring - Network switches at Ridgetown campus are currently down which will affect network and internet connectivity. CCS is monitoring and will post an update when the status changes.
Apr 15, 09:52 EDT
Apr 14, 2018

No incidents reported.

Apr 13, 2018
Service Interruption: Some campus websites
Resolved - Services are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Apr 13, 15:44 EDT
Investigating - We are experiencing timeouts for some campus websites as of approximately 2:30pm. We are currently investigating the root cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page every 1 hour until resolution of the issue. We appreciate your patience and support as we work to resolve this issue.
Apr 13, 14:52 EDT
Service Interruption: HR Flex Credit Application currently unavailable.
Resolved - Services are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Apr 13, 14:04 EDT
Update - We are continuing to investigate this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page every 2 hours until resolution of the issue. We appreciate your patience and support as we work to resolve this issue.
Apr 13, 12:03 EDT
Investigating - Users are currently unable to log into the HR Flex Credit application. We are actively investigating the root cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide and update on this page every 2 hours until resolution of the issue. Next update will be at noon today. We appreciate your patience and support as we work to resolve this issue.
Apr 13, 10:49 EDT
Campus Network Outage 1:25AM, Friday April 13
There was a power outage this morning around 1:25AM which caused network access and telephony service interruption in a number of buildings at Guelph campus. The network access and telephony services were restored around 1:50AM except J.T. building which requires CCS analyst intervention to restore around 7:20AM.

Should you have any questions please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca.
Apr 13, 09:07 EDT
Apr 12, 2018
Corrective maintenance for Federated SSO Thursday April 12th between 4 AM and 6 AM
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 04:00 EDT
Scheduled - On Thursday April 12th between 4 AM and 6 AM, we will be performing a corrective maintenance on the Federated SSO service (aka Shibboleth). The maintenance will effectively roll back a change in one parameter that caused another UofG service to malfunction on April 3rd. We have tested the planned change with our federated partner services. However, if you observe any authentication or other unexpected issues in federated applications after 6 AM on Thursday please do let us know.

The Federated SSO is used by the following services: Gryph Mail - Office 365 and GSuite, OpenEd/DestinyOne, GryphForms, GryphonsTickets, Pension Portal, Software Distribution, GryphLife, Gartner, Lynda, Qualtrics, Tableau, TeamDynamix, Kountu, various Library services; Off-Campus Access, Course Reserve, Primo, ProQuest,.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.

Thank you.
Apr 11, 16:57 EDT
Apr 11, 2018

No incidents reported.

Apr 10, 2018
ECS (Expense Claim System) and FRS (Financial Reporting System) Unavailable
Resolved - ECS is back online.
Apr 10, 10:20 EDT
Update - FRS is back online. We are continuing to investigate ECS.
Apr 10, 10:08 EDT
Investigating - We are aware two financial applications ECS (Expense Claim System) and FRS (Financial Reporting System) are currently unavailable. We are working to resolve this situation as quickly as possible.
Apr 10, 09:21 EDT
Web Access Management/SSO Tier 2 maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 05:00 EDT
Scheduled - On Tuesday April 10th between 5 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services (service configuration and installation of the certificates on the campus application delivery controller/load balancer). No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Apr 5, 14:31 EDT
Drupal 6 Web Sites Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 06:01 EDT
Scheduled - CCS Managed Drupal 6 web sites will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Apr 5, 18:18 EDT
← Incident History Powered by Statuspage