Monitoring - A recent update to Google Chrome has created issues for some users attempting to download attachments from emails in the Outlook Web application. Microsoft is aware of the issue, however because this was caused by a Chrome update, they are waiting on information from Google as to when this will be fixed. Updates will be provided as Microsoft evaluates how to best address this issue. In the mean time, users can access their email from another browser, and downloading attachments will work as normal.
Oct 19, 11:21 EDT

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
On Tuesday, October 23rd between 6:00 a.m. and 8:00 a.m. CCS Student Information Systems is planning to update Colleague UI to version 5.7. This change is necessary to address issues in the previous version (5.6.1) including one that was causing navigation buttons to be displayed improperly in Internet Explorer 11.

No changes will be made to the older version of UI (4.5) and no service interruptions are expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@Guelph or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Oct 16, 11:41 EDT
Past Incidents
Oct 21, 2018

No incidents reported today.

Oct 20, 2018
Completed - The scheduled maintenance has been completed.
Oct 20, 02:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:01 EDT
Scheduled - CCS will be performing maintenance on the Data Centre network, no service interruptions are expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 16, 09:35 EDT
Oct 19, 2018
Completed - The scheduled maintenance has been completed.
Oct 19, 11:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 10:30 EDT
Scheduled - On Friday October 19, from 10:30 PM to 11:50 PM. One of the University's Internet Service Providers (ISP) will be performing network maintenance. Internet access traffics will be handled by redundant ISPs, no internet service interruption is expected to all campus users. If you have any questions or concerns, please contact the CCS Help Centre at 58888help@uoguelph.ca or extension 58888.
Oct 9, 16:23 EDT
Oct 18, 2018
Completed - The scheduled maintenance has been completed.
Oct 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 06:01 EDT
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 17, 20:11 EDT
Completed - The scheduled maintenance has been completed.
Oct 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 04:00 EDT
Scheduled - The CCS Financial Systems ECS and FRS service will be undergoing maintenance. Four hours interruption in service is expected. ECS and FRS will not be accessible during this window.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 12, 13:20 EDT
Completed - The scheduled maintenance has been completed.
Oct 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 04:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

SSO-protected services will remain available via the backup WAM/SSO service except for WebNow, and SSO-protected APEX applications, e.g., ECS and FRS.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 10, 16:55 EDT
Oct 17, 2018

No incidents reported.

Oct 16, 2018
Completed - The scheduled maintenance has been completed.
Oct 16, 11:37 EDT
Scheduled - Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 5, 12:01 EDT
Resolved - We believe that this issue has been resolved. Please contact the Student Information Systems team at 519-824-4120 x58888 or 58888help@uoguelph.ca if you continue to experience any problems.
Oct 16, 11:34 EDT
Monitoring - We have restarted services on the Informer server and believe that service has been restored. The CCS Student Information Systems team will continue to monitor the system and investigate the cause.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We appreciate your patience and support as we work to resolve this issue.
Oct 3, 10:36 EDT
Investigating - CCS Student Information Systems is currently investigating an issue with Entrisik Informer.

An update will be posted to this page by 11:00 a.m. or when more information comes available.
Oct 3, 09:30 EDT
Completed - The scheduled maintenance has been completed.
Oct 16, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:01 EDT
Scheduled - The CCS Financial Systems ECS and FRS service will be undergoing maintenance. Four hours interruption in service is expected. ECS and FRS will not be accessible during this window.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 12, 13:18 EDT
Completed - The scheduled maintenance has been completed.
Oct 16, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:01 EDT
Scheduled - On Tuesday, October 16, from 6:00am to 8:00am, the wireless authentication servers will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 11, 16:48 EDT
Completed - The scheduled maintenance has been completed.
Oct 16, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:01 EDT
Scheduled - On Tuesday- Oct 16th 2018 between 6am and 8am EST, CCS will be performing maintenance on Campus NAC (Network Access Control) system in order to improve the distribution of traffic.

During this time, access to Guest Internet Portal may be impacted for a brief period of time for users of Guest Wireless and Wired(Resnet) network segment.

Guest users, already approved and connected prior to Tuesday morning, will continue to be able to login.

If you have any question or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Oct 11, 09:31 EDT
Completed - The scheduled maintenance has been completed.
Oct 16, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:01 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

SSO-protected services will remain available via the backup WAM/SSO service except for WebNow, and SSO-protected APEX applications, e.g., ECS and FRS.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 10, 16:54 EDT
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018
Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 01:00 EDT
Scheduled - On Saturday October 13, from 1:00 AM to 2:00 AM. One of the University's Internet Service Providers (ISP) will be performing network maintenance. Internet access traffics will be handled by redundant ISPs, no internet service interruption is expected to all campus users. If you have any questions or concerns, please contact the CCS Help Centre at 58888help@uoguelph.ca or extension 58888.
Oct 9, 16:20 EDT
Oct 12, 2018

No incidents reported.

Oct 11, 2018
Completed - The scheduled maintenance has been completed.
Oct 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 04:00 EDT
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 5, 14:13 EDT
Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.