T1X - U of G Oracle Upgrade - Thursday February 20 (4:00 PM) until Tuesday February 25
Update - The upgrade is progressing smoothly and there are no issues.
Feb 22, 11:42 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 16:00 EST
Scheduled - We are upgrading our CCS Financial and HR systems to the latest version of Oracle starting at 4:00 PM on Thursday, February 20, 2020. The systems should be available again for field users starting Tuesday, February 25, 2020.

Access to all Finance and HR applications will not be available during the upgrade period. Field users will be unable to complete ADI journals, enter or approve iProcurement requisitions, enter expense claims (ECS) or upload system interfaces. FRS will be available during the upgrade period except for Thursday February 20 at 4:00 PM until Friday February 21 at 10:00 AM. The last data reflected in FRS will be from Wednesday, February 19 and the system may be slow due to the upgrade.

Details on availability of Finance applications is posted at: https://www.uoguelph.ca/finance/important-financial-services-oracle-system-upgrade-information

Details on availability of HR applications is posted at: https://www.uoguelph.ca/hr/news-item/notice-scheduled-systems-maintenance-february-20-24-2020

For more information please contact the CCS Help Centre at Ext. 58888 or email IThelp@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
VPN Authentication Servers Maintenance Feb 27, 06:00-08:00 EST
On Thursday, February 27, from 6:00am to 8:00am, CCS will be performing maintenance to the campus VPN authentication systems. One short service interruptions for VPN authentications is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Feb 21, 14:07 EST
VPN Authentication Servers Maintenance Mar 3, 06:00-08:00 EST
On Tuesday, March 3, from 6:00am to 8:00am, CCS will be performing maintenance to the campus VPN authentication systems. One short service interruptions for VPN authentications is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Feb 21, 14:09 EST
Past Incidents
Feb 21, 2020
Network Switch Maintenance - Friday, February 21st (6-8 am)
Completed - The scheduled maintenance has been completed.
Feb 21, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 06:00 EST
Scheduled - From Tuesday February 18th to Friday February 21st, from 6:00am to 8:00am, CCS will be performing preventative maintenance on network switches. During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8am.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca


Network Switch Maintenance - Friday, February 21st (6-8 am)
=====================================================

Alumni Stadium
Central Animal Facility
Central Utilities Plant
Clinical Skills Building
Canadian Research Institute for Food Safety (CRIFS)
McNabb House
MacKinnon Extension
OVC Large Animal Isolation Unit
OVC Main Animal Holding
OVC Production Animal Isolation Unit
Rozanski Hall
Summerlee Science Complex
Thermal Energy Storage Tank
War Memorial Hall
W F Mitchell Athletic Centre
Ridgetown College (Core2)
Feb 10, 14:06 EST
Feb 20, 2020
Wireless Maintenance
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:01 EST
Scheduled - On Tuesday, February 20, from 6:00am to 8:00am, CCS will be performing maintenance on the campus wireless networks. One short interruption in wireless service is expected during this maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Feb 11, 16:36 EST
Network Switch Maintenance - Thursday February 20th (6-8 am)
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:01 EST
Scheduled - From Tuesday February 18th to Friday February 21st, from 6:00am to 8:00am, CCS will be performing preventative maintenance on network switches. During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8am.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca

Network Switch Maintenance - Thursday February 20th (6-8 am)
========================================================

Alumni House
Arboretum Centre
Child Care Centre
Crop Science
Edmund C. Bovey Administration
Edmund C. Bovey Laboratory
Federal Building - 620 Gordon
Fueling Station
Graham Hall
Hagen Acqualab
H L Hutt
J C Hersey
J T Powell
J D Maclachlan
Landscape Architecture
MacDonald Hall (Gordon S. Lang School of Business)
Maintenance #1
Plant Growth Facilities
President Residence
Research Innovation
Reynolds
Ridgetown College (Core1)
Feb 10, 14:05 EST
Feb 19, 2020
Network Switch Maintenance - Wednesday February 19th (6-8 am)
Completed - The scheduled maintenance has been completed.
Feb 19, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 06:00 EST
Scheduled - From Tuesday February 18th to Friday February 21st, from 6:00am to 8:00am, CCS will be performing preventative maintenance on network switches. During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8am.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca

Network Switch Maintenance - Wednesday February 19th (6-8 am)
=====================================================

Lennox & Addington Halls
Lambton Hall
Maids Hall
Mills Hall
South Residence
Watson Hall
Ridgetown College (Agronomy, Animal Science, Brien, Engineering, Greenhouse, Mitton, Pestell, Reek, Vet-Tech)
Feb 10, 14:04 EST
Feb 18, 2020
Wireless Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 EST
Scheduled - On Tuesday, February 18, from 6:00am to 8:00am, CCS will be performing maintenance on the campus wireless networks. One short interruption in wireless service is expected during this maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Feb 11, 16:35 EST
Network Switch Maintenance - Tuesday February 18th (6-8 am)
Completed - The scheduled maintenance has been completed.
Feb 18, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 EST
Scheduled - From Tuesday February 18th to Friday February 21st, from 6:00am to 8:00am, CCS will be performing preventative maintenance on network switches. During this maintenance the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8am.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca

Network Switch Maintenance - Tuesday February 18th (6-8 am)
=====================================================

East Residence
East Village & Town Hall
Johnston Hall
AHL Pathobiology (Fourth floor only)
Thornbrough (First floor rooms 1100 – 1199)
Ridgetown College (Agronomy2, RDC, Steckley Hall, Reek 110 & 301, Wilson, Server-Switch)
Feb 10, 14:02 EST
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Saturday, Feb 15 2020-Internet Firewall Upgrade maintenance
Completed - The scheduled maintenance has been completed.
Feb 15, 07:23 EST
Verifying - Verification is currently underway for the maintenance items.
Feb 15, 07:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 00:00 EST
Scheduled - On Saturday, Feb 15 2020, CCS will be performing Software Upgrade on the Campus Internet Firewalls between midnight(12.01am) and 6 am.

A few short interruptions of campus Internet services are expected. This will include brief interruptions of Internet , VPN, email login via SSO and also accessing campus IT resources from off-campus.

The upgrade is required to maintain a fully vendor supported solution, improving the security posture and visibility of network traffic.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca
Feb 11, 16:45 EST
Feb 14, 2020

No incidents reported.

Feb 13, 2020
Web Access Management/Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
Feb 13, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 04:30 EST
Scheduled - The Web Access Management/Single Sign On (WAM/SSO) service will be undergoing maintenance.

No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Feb 10, 17:00 EST
Feb 12, 2020
Outlook Web Not Refreshing Inbox
Resolved - Microsoft has shared the following information regarding this issue:

We've confirmed that the settings change deployment has finished. Affected users will need to refresh their Outlook on the web browser page to enable these settings, which will cause the client to automatically reconnect to the server at five-minute intervals. Once this initial refresh is performed, users having this problem will see new email notifications within a maximum of five minutes after the message arrival.

If you are still seeing issues with Outlook on the Web not automatically refreshing, please notify the Help Center at x58888 or ithelp@uoguelph.ca. Thank you for your patience!
Feb 12, 08:58 EST
Monitoring - Microsoft has issued a fix for this issue, and it should populate across all accounts in Office 365 by end-of-day on February 11th. We will update this issue on February 12th to confirm that the fix has been deployed.
Feb 10, 15:23 EST
Update - CCS is still receiving reports that users are experiencing this issue, and Microsoft does not have any further updates posted in regards to a fix. We will update this with more information on Monday, as Microsoft has indicated they will have more information by then. Thank you for your patience.
Feb 7, 09:07 EST
Identified - Several users on campus have reported their Outlook Web inbox is not refreshing automatically. Microsoft has confirmed this issue, and is working on issuing a fix. We do not have an ETA on when this will be resolved by Microsoft, but manually refreshing the page or clicking into another folder will load mail successfully. If you have any questions, please contact the Help Center at x58888 or ithelp@uoguelph.ca. Thank you!
Feb 6, 15:48 EST
Feb 11, 2020
CCS Service Interruption: E-Pay Statement (Pay Advice) is down
Resolved - Services are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Feb 11, 09:20 EST
Investigating - We are experiencing service outage as of approximately 8:05AM. We are currently investigating the cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or IThelp@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 10:30AM.

We appreciate your patience and support as we work to resolve this issue.
Feb 11, 08:32 EST
Feb 10, 2020
Service Interruption: Various U of G websites offline
Resolved - We are confident our fix is working as expected - websites have remained online since 10:40 AM. We appreciate your patience and support during this service interruption.

As part of the follow up to our investigation, we will take steps to prevent the problem from happening again the future.
Feb 10, 11:50 EST
Monitoring - We have identified and implemented a fix for the issue. Initial results are promising - websites have been back online since 10:40 AM. We continue to monitor the situation to make sure the problem does not reoccur.

We will provide updates on this page we are satisfied we have a complete resolution for the issue. Next update will be at approximately noon.

We appreciate your patience and support.
Feb 10, 11:10 EST
Update - We are continuing to investigate this issue. Next update at 11:00 AM.
Feb 10, 10:29 EST
Investigating - We are receiving reports that various U of G websites are offline as of approximately 9:45 AM. We are currently investigating the cause of this issue.

Affected websites seem to be reachable from on campus, but not from off campus. Not all websites are affected, but many are, including the U of G homepage.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or IThelp@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 10:30 AM.

We appreciate your patience and support as we work to resolve this issue.
Feb 10, 10:04 EST
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

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