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Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
On Tuesday, June 27th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switches in the Landscape Architecture building. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on Jun 23, 08:17 EDT
Wireless Maintenance Jun 27, 06:00-08:00 EDT
On Tuesday, June 27, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. Short interruptions in wireless service are expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Jun 22, 13:31 EDT
On Tuesday June 27th , between 6 AM and 8 AM, CCS will be performing maintenance on the Campus Internet Firewall to address a potential backup Power supply unit issue.

No service interruption is expected during this maintenance window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Jun 21, 16:38 EDT
TLS update Jun 27, 06:30-08:00 EDT
Implement 'TLS Required' option for mail to/from specific external partner organizations. There will be no end user service interruption as a result of this change.
Posted on Jun 23, 13:37 EDT
Past Incidents
Jun 26, 2017

No incidents reported today.

Jun 25, 2017

No incidents reported.

Jun 24, 2017
Completed - The scheduled maintenance has been completed.
Jun 24, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 06:00 EDT
Scheduled - This is to bring to your attention that CCS will be making necessary upgrades to the Privileged Account Management service/application. Access to the Password Account Management service will be unavailable during this maintenance.

If you have any questions or concerns about this maintenance, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jun 16, 09:26 EDT
Jun 23, 2017

No incidents reported.

Jun 22, 2017
Completed - The scheduled maintenance has been completed.
Jun 22, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 06:00 EDT
Scheduled - On Thursday, June 22, from 6:00am to 8:00am, CCS will be performing maintenance on residence wireless systems. One short interruption in wireless service in residence buildings is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jun 15, 09:37 EDT
Completed - The scheduled maintenance has been completed.
Jun 22, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 06:00 EDT
Scheduled - On Thursday, June 22nd, from 6:00am to 8:00am, CCS will be replacing the Network switches on the 3rd floor of Alexander Hall and the second floor of Crop Science. During this maintenance the Phone and Wired/Wireless network services will be unavailable in rooms 001-016, 100-125, 200-221, 301-322 of Alexander Hall, and in all 2nd floor rooms of the Crop Science building.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jun 19, 11:44 EDT
Jun 21, 2017
Completed - The scheduled maintenance has been completed.
Jun 21, 15:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 06:00 EDT
Scheduled - On Tuesday, June 20, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One short interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jun 15, 09:36 EDT
Jun 20, 2017
Completed - The scheduled maintenance has been completed.
Jun 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 06:00 EDT
Scheduled - On Tuesday June 20th, from 6 to 8 AM, CCS will perform maintenance on the campus Network Access Control(NAC) system to improve visibility and capacity. Short service interruption to Guest registration and login, Sponsor portal, NAC web login (for ResNet and public areas) is expected during this maintenance window.

If you have any question or concern, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
Jun 15, 09:46 EDT
Jun 19, 2017

No incidents reported.

Jun 18, 2017
Completed - The scheduled maintenance has been completed.
Jun 18, 23:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 18:00 EDT
Scheduled - On Sunday June 18th between 6:00pm and midnight CCS will be performing maintenance on the CCS instance of vCentre, a component of the VMWare infrastructure. During the maintenance access to vCentre will be unavailable, however virtual servers will not be impacted and will operate as normal.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/help.
Jun 15, 23:02 EDT
Jun 17, 2017
Completed - The scheduled maintenance has been completed.
Jun 17, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 18:15 EDT
Scheduled - Student accounts are being migrated from Gmail to Office 365. This process will probably run through to the evening of 17-Jun-2017.
Jun 16, 18:03 EDT
Completed - This maintenance has been completed and affected applications are once again available.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 17, 10:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:00 EDT
Scheduled - On Saturday June 17, from 12:00 AM until 12:00 PM, scheduled Tier 1 maintenance will be occurring on the server infrastructure hosting various Enterprise Applications, including Student Information Systems, Financial Information and Reporting Systems and Human Resources Information Systems. These applications will be unavailable during the maintenance period.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/help.
Jun 15, 11:11 EDT
Completed - The upgrades to the Student Information System server has been successfully completed.

A review of all functionality has been completed and all environments are available.

The Colleague WebUI for administrative users is available.

Web Advisor is available.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 17, 08:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 EDT
Scheduled - Web Advisor and the Colleague application will be unavailable as we perform scheduled maintenance work beginning on Friday June 16, 2017.

This maintenance work will begin at 9:00 pm Friday June 16th and is expected to last until noon on Saturday June 17th.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 15, 11:56 EDT
Jun 15, 2017
Resolved - Services have been available and stable since 8.40 am. This issue is considered resolved.
Jun 15, 11:59 EDT
Monitoring - Connectivity has been restored in all locations as well as the telephone system, we will continue to monitor the situation.
Jun 15, 09:01 EDT
Investigating - We are aware of network related issues that affect connectivity in at least three locations on campus (including Johnston hall, the university centre) as well as the phone system. We are investigating the issue and hope to have services restored soon.
Jun 15, 08:38 EDT
Completed - The scheduled maintenance has been completed.
Jun 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:00 EDT
Scheduled - On Thursday June 15, between 6 AM and 8 AM, CCS will be performing maintenance on the campus network distribution switches to address a potential security vulnerability. No service interruption is expected during this maintenance window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jun 12, 11:06 EDT
Completed - The scheduled maintenance has been completed.
Jun 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:00 EDT
Scheduled - During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 13, 09:06 EDT
Completed - The scheduled maintenance has been completed.
Jun 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:00 EDT
Scheduled - On Thursday June 15th between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services. No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Jun 8, 15:14 EDT
Jun 14, 2017

No incidents reported.

Jun 13, 2017
Completed - The scheduled maintenance has been completed.
Jun 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:00 EDT
Scheduled - On Tuesday June 13th between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services. No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Jun 8, 15:13 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:00 EDT
Scheduled - On Tuesday June 13, between 6 am and 8 am, CCS will be performing maintenance on the campus backbone network to apply security and visibility improvements. Our campus backbone network is fully redundant. No service interruption is expected during the maintenance window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jun 6, 08:52 EDT
Jun 12, 2017

No incidents reported.