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Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
ImageNow/WebNow maintenance Nov 15, 06:00-08:00 EST
ImageNow and WebNow will be briefly unavailable for approximately 15 minutes between 6AM and 8AM on Thursday, November 15th while maintenance activities are performed.
Posted on Nov 13, 14:49 EST
Drupal web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Nov 13, 09:26 EST
Past Incidents
Nov 14, 2018
Resolved - Please note that the WebAdvisor issue has been resolved as of approximately 9:50 AM. Should you continue to have concerns, please contact the CCS Help Centre at Ext. 58888 or 58888help@uoguelph.ca.

We appreciate your patience during this service outage.
Nov 14, 09:57 EST
Investigating - We are currently experiencing an issue with the Colleague system which is impacting access to WebAdvisor. We are in the process of resolving the issue and expect the systems to be accessible shortly.
Nov 14, 09:00 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 EST
Scheduled - In anticipation of high volume activity in our Student System, we have planned maintenance for 6:00 AM to 7:00 AM Wednesday, November 14, 2018. Access to Colleague, WebAdvisor and Informer will be unavailable at this time.
Nov 13, 15:37 EST
Nov 13, 2018
Completed - The Scheduled Maintenance has been completed, tested the associated services to be operational.
Nov 13, 07:57 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 EST
Scheduled - The CCS Telephony Service at Ridge town Campus will be undergoing maintenance. A brief interruption in service is expected as the branch router needs to be rebooted. The phone registration will be intermittent for a short period of a time during this maintenance at our Ridge town campus

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Nov 8, 09:34 EST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - We have completed the emergency maintenance for Webadvisor. Thank you for your patience and understanding.

Access to Colleague UI, WebAdvisor and Informer has been restored.

Should you continue to have concerns, please contact the CCS Help Centre at Ext. 58888 or 58888help@uoguelph.ca.
Nov 9, 12:17 EST
Identified - We are currently experiencing an issue with WebAdvisor which requires an emergency maintenance outage from 12:00 pm - 12: 30 pm.

Colleague UI, WebAdvisor, and Informer will be unavailable at that time.

Should you continue to have concerns, please contact the CCS Help Centre at Ext. 58888 or 58888help@uoguelph.ca.
Nov 9, 11:54 EST
Nov 8, 2018
Resolved - CCS Systems Management has identified the cause of the issue, and access to Student Information Systems has remained stable.
Nov 8, 13:59 EST
Monitoring - Access to Colleague UI, WebAdvisor and Informer has been restored. CCS is continuing to investigate the source of the interruption.
Nov 5, 14:30 EST
Investigating - We are currently investigating an issue that is impacting access to WebAdvisor, Informer and Colleague UI. More details will be posted as soon as possible.
Nov 5, 14:02 EST
Completed - The scheduled maintenance has been completed.
Nov 8, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:00 EST
Scheduled - On Thursday, November 8th, from 6:00am to 8:00am, CCS will be preforming maintenance on two network switches (One in Vehicle Services and one in the McLaughlin Library). During this maintenance the Phone and Wired/Wireless network services will be unavailable in the following areas:

Vehicle Services
- entire building

McLaughlin Library
- Basement North/East quadrant
- 1st Floor North/East quadrant

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Nov 5, 14:58 EST
Completed - The scheduled maintenance has been completed.
Nov 8, 06:55 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:00 EST
Scheduled - The CCS Telephony Service will be undergoing maintenance. A brief interruption in service is expected as all telephones will be restarted and re-register with new security settings applied.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Nov 2, 16:27 EDT
Nov 7, 2018

No incidents reported.

Nov 6, 2018
Completed - The scheduled maintenance has been completed.
Nov 6, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 EST
Scheduled - The CCS Telephony Service will be undergoing maintenance. No interruption in service is expected.

During this maintenance window several components will be restarted and may take up to five minutes to complete. While these components are being restarted access to the telephony self-administration pages, Jabber service and call center agent login may fail. Please wait a few minutes and try again.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 31, 16:10 EDT
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 EST
Scheduled - On Tuesday, November 6, from 6:00am to 8:00am, the wireless authentication servers will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help
Nov 2, 09:42 EDT
Completed - Maintenance to ListServ and Maestro is now complete. Any messages sent to ListServ during the outage should now be delivered. If you do see any issues with your ListServ lists, please contact the Help Center at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.

Thank you for your patience while we upgraded this service! Have a wonderful day!
Nov 6, 05:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 04:00 EST
Scheduled - The ListServ and Maestro will be undergoing maintenance November 6th from 4am to 8am. 4 hours interruption in service is expected. ListServ and Maestro will be inaccessible during this time, however any messages sent to ListServ lists will be queued for delivery, and sent out once the maintenance is complete.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 31, 11:08 EDT
Nov 5, 2018
Resolved - The incident has been resolved and the service is stable now.
Nov 5, 16:19 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 15:54 EST
Update - Received a call from Telus stating they have identified and fixed an issue at their Central office, we have tested around 15 incoming and out going calls and all went through. Currently we are monitoring the service
Nov 5, 14:36 EST
Update - We are continuing to work on a fix for this issue.
Nov 5, 14:34 EST
Update - Telus is still working on this Incident and its an area wide outage, they don't have an ETA for the resolution yet, We will provide a status update in next 2 hours
Nov 5, 13:46 EST
Update - Received a call from Telus PRI team and their team is still working on this and they see lots of requests from Ontario for the same issue. We will provide another update on the service by 1:30
Nov 5, 12:34 EST
Update - Telus is actively working on this issue and we are following up with them, We will provide another update around 12:30 PM EST
Nov 5, 11:32 EST
Identified - The issue is caused by a problem on the provider end. We have contacted Telus and asked them to investigate.
At this time we do not have an ETA for resolution but will provide updates here when we hear back.
Nov 5, 10:35 EST
Investigating - We are experiencing service interruption on long distance calls from campus as of approximately 9:30 am this morning. We are currently investigating the cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 11:30 am.

We appreciate your patience and support as we work to resolve this issue.
Nov 5, 10:08 EST
Nov 4, 2018

No incidents reported.

Nov 3, 2018
Resolved - A vendor recommended major software upgrade was completed.
Nov 3, 07:57 EDT
Update - We experienced a brief interruption at 7.19 pm yesterday. Service automatically re-established again as of 7.24 pm and have been stable since. An emergency maintenance window has been approved for this coming Saturday, starting at 12.01 am, to upgrade the appliances to a vendor recommended software version.

We appreciate your continued patience and support.
Oct 31, 14:44 EDT
Monitoring - Services have been re-established as of 7.50 pm and have been stable since.
We have provided requested log information to the vendor and are waiting for analysis, however we don't expect to hear back until tomorrow morning. Until then we will keep an eye on services and intervene when required.

Your patience is greatly appreciated and we apologize on any negative impact this may have had.
Oct 29, 21:04 EDT
Identified - At 7.30 pm we have received new reports that internet access services are unavailable again.

Our main focus is to re-establish services as soon as possible.
We will provide additional logs and information to the vendor to assist with the root cause investigation.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We appreciate your patience and support as we work to resolve this issue and find a permanent fix.
Oct 29, 19:49 EDT
Completed - All maintenance activities and testing have been completed successfully.
Internet services are available and performing as expected.
Nov 3, 07:46 EDT
Update - Software upgrades and patching completed.
Policy push and testing of all functionality pending.
Internet services remain available.
Nov 3, 06:19 EDT
Update - Main upgrade on standby unit and primary unit have been completed.
Application of additional required patches starting soon.
Services have been unaffected so far.
Nov 3, 05:26 EDT
Update - Preliminary work has been completed. Beginning software upgrade on stand-by unit as of 3.30 am.
Services have been unaffected so far.
Nov 3, 04:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 00:01 EDT
Scheduled - On Saturday, November 3, from 12:01am to noon, the University perimeter firewall will be undergoing maintenance. This is to address some of the stability issues we have been experiencing in recent weeks.

Some brief interruptions of internet services are expected between midnight and 8 am while the software upgrades are being applied, however they should have very little impact and services will automatically recover.

We appreciate everybody's patience and support while we are working diligently to come to a permanent problem resolution.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Nov 2, 12:23 EDT
Nov 2, 2018

No incidents reported.

Nov 1, 2018
Completed - The scheduled maintenance has been completed.
Nov 1, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 06:00 EDT
Scheduled - On Thursday, November 1, from 6:00am to 8:00am, the CCS Data Center networking firewall will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 29, 11:38 EDT
Completed - The scheduled maintenance has been completed.
Nov 1, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 06:00 EDT
Scheduled - On Thursday, November 1, from 6:00am to 8:00am, the campus wireless systems will be undergoing maintenance. No interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 29, 11:24 EDT