U of G IT System Status

Reported power issues in some buildings on campus

Monitoring - As of 7.40 pm PR has reported that a power outage is affecting some buildings on the Guelph campus.
While there are no reports of impact to any services, CCS will monitor our data centre to ensure that services remain available.
Jul 22, 2024 - 19:53 EDT

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance

Network Switch Reloads - Tuesday July 30th Jul 30, 2024 06:00-08:00 EDT

On Tuesday, July 30,2024 from 6:00 AM to 8:00 AM, CCS will be reloading network switches. During this maintenance, the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8 AM.

Please see the below for the building list and associated maintenance dates.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca

Building Number Building Name
232 OAC Centennial Arboretum Centre
12 Central Animal Facility
43 Canadian Research Institute for Food Safety (CRIFS)
81 The Edmund C. Bovey Laboratory Building
38 Food Science
32 Graham Hall
91 Hagen Aqualab
60 J. C. Hersey Building
28 H. L. Hutt Building
11 Johnston Hall
160 John T. Powell Building
71 McLaughlin Library
2 Macdonald Hall (Lang)
73 MacNaughton Building
68 MacKinnon Building
154 MacKinnon Building Addition
25 J. D. MacLachlan Building
1 Macdonald Institute
58 Maintenance Building 1
40 OVC Biomedical Science
183 OVC Main Animal Holding
49 OVC Mona Campbell Centre for Animal Cancer
146 Production Animal Isolation Unit
26 Reynolds Building
Posted on Jul 23, 2024 - 09:35 EDT

Wireless Authentication Server SSL Certificate Renew Jul 30, 2024 06:00-08:00 EDT

On Tuesday, July 30, from 6:00am to 8:00am, CCS will be performing an annual renewal of the SSL certificate for the wireless authentication servers. Some Windows and Apple IOS/MAC OSX users may see a certificate warning and need to accept the new certificate when connecting to uog-wifi-secure and eduroam after the maintenance. Any Windows or Apple devices that were configured using the JoinNow (for uog-wifi-secure) and eduroam CAT/geteduroam (for eduroam) tools will connect seamlessly without certificate warnings. No service interruption is expected during this maintenance window.

To ensure smooth connectivity after this maintenance, we recommend users configure their devices using JoinNow or geteduroam prior to the maintenance. You can configure your devices using those tools from off campus as well, in which case the devices will not be able to connect to uog-wifi-secure or eduroam at the last step, but they will be able to connect seamlessly once users are back to campus.

**Note: eduroam is intended for visiting students/staff/faculty to use and not to be used by UoG members. We recommend you use uog-wifi-secure on campus when connecting to campus wireless network. Please remove eduroam network from your device if you use WiFi on campus to avoid devices accidentally connecting to eduroam.

Connect to uog-wifi-secure using JoinNow: https://ithelp.uoguelph.ca/secure-wireless.

Connect to eduroam using eduroam CAT: https://ithelp.uoguelph.ca/connecteduroam.

The certificate information can be found here: https://uoguelphca.sharepoint.com/sites/ccs/SitePages/internet-phones/wireless-internet/wireless-requirements.aspx#wpa_parameters.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca.
Posted on Jul 19, 2024 - 15:36 EDT

Network Switch Reloads - Thursday August 1st Aug 1, 2024 06:00-08:00 EDT

On Thursday August 1, ,2024 from 6:00 AM to 8:00 AM, CCS will be reloading network switches. During this maintenance, the Phone and Wired/Wireless network services will be unavailable for approximately 30 minutes. All services will be available by 8 AM.

Please see the building list below.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or ithelp@uoguelph.ca

Building Number Building Name
140 Summerlee Science Complex
178 Alumni Stadium
400 Thermal Energy Storage System Tank
158 University Centre
50 W. F. Mitchell Athletics Centre
181 East Village Townhouse Complex
180 East Residence
72 South Residences
Posted on Jul 23, 2024 - 09:38 EDT

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

EventLink

Resolved - The vendor has not sent any updates but the site has been operational for over 24 hours.
Jul 25, 09:42 EDT

Monitoring - The customer site is working again, although the vendor has not communicated an update that the issue is resolved.
Jul 23, 22:22 EDT

Identified - The vendor has indicated that the customer facing site is currently unavailable. They are working to resolve the issue.
Jul 23, 16:26 EDT

Telephony Voice Gateway Replacement

Completed - The scheduled maintenance has been completed.
Jul 25, 08:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 23, 10:08 EDT

Scheduled - Please be advised that on Thursday, July 25th, between 7:30 AM and 08:30 AM, CCS will be performing maintenance on a voice router located at the Department of Laboratory Services. This maintenance involves replacing an end-of-life analog voice router with a newer model.

During this maintenance window, services/devices connected to the current Analog router will be temporarily unavailable.

For further details, please contact the CCS Help Centre at x58888, email ithelp@uoguelph.ca, or visit http://www.uoguelph.ca/ccs/ccs-help.
Jul 23, 10:07 EDT

CFS Active Directory Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 06:01 EDT

Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Jul 24, 16:21 EDT

Cisco C9300 Switch IOS Upgrade - Day 4

Completed - The scheduled maintenance has been completed.
Jul 25, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 06:00 EDT

Scheduled - Thursday July 25, 2024

Building Number Building Name
89 OVC Pathobiology/Animal Health Lab Building
82 Plant Growth Facilities Building
5 President's House
22 Raithby House
92 Research Innovation
18 Richards Building
142 Rozanski Hall
140 Summerlee Science Complex
72 South Residences
178 Alumni Stadium
158 University Centre
55 Central Utilities Plant
54 Vehicle Services Building
9 War Memorial Hall
021 Zavitz Hall
35 Zoology Annex 2
Jul 10, 15:17 EDT

Jul 24, 2024

Cisco C9300 Switch IOS Upgrade - Day 3

Completed - The scheduled maintenance has been completed.
Jul 24, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:00 EDT

Scheduled - Wednesday July 24, 2024

Building Number Building Name
1 Macdonald Institute
68 MacKinnon Building
73 MacNaughton Building
24 Massey Hall
57 Maintenance Building 2
39 OVC Main Building
44 OVC James Archibald Small Animal Clinic
77 OVC Lifetime Learning Centre
46 Former VMI Building
49 OVC Mona Campbell Centre for Animal Cancer
45 OVC Stewart Building
59 Trent Building
93 OVC Hills Pet Nutrition Primary Healthcare Centre
Jul 10, 15:16 EDT

CCS Next Gen Data Centre (NGDC) Maintenance - Tuesday July 23rd, 10:00 PM - Wednesday July 24th, 01:00 AM

Completed - The scheduled maintenance has been completed.
Jul 24, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 16, 10:10 EDT

Scheduled - Between Tuesday July 23rd,10:00 PM - Wednesday July 24th,01:00 AM. CCS will be performing the third and the last one out of three APIC Controllers replacement in the Next Generation Data Centre (NGDC). There will be no network connectivity interruption during this maintenance.

If you have any questions or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca.
Jul 16, 10:06 EDT

Gigamon Upgrade

Completed - The scheduled maintenance has been completed.
Jul 24, 00:19 EDT

Verifying - Verification is currently underway for the maintenance items.
Jul 24, 00:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:00 EDT

Scheduled - Gigamon SPAN (Switch Port Analyzer) and TAP (Test Access Point) are network monitoring solutions provided by Gigamon. The current software on the appliances is a couple of versions behind the recommended version and end-of-life.

We will do the required software upgrades from 8 p.m. on July 23rd, 2024, to 2 a.m. on July 24th, 2024.

This procedure should take approximately 4 hours, plus 2 hours, if we need to exercise a backout plan and time to validate traffic.

We do not expect any campus network service interruption during the maintenance.
Jul 9, 09:40 EDT

Jul 23, 2024

CFS Active Directory Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 08:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:00 EDT

Cisco C9300 Switch IOS Upgrade - Day 2

Completed - The scheduled maintenance has been completed.
Jul 23, 08:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:00 EDT

Scheduled - Tuesday July 23, 2024

Building Number Building Name
16 Day Hall
10 Drew Hall
30 OVC Enhanced Clinical Learning Centre ECLC
123 Equine Sports Medicine and Reproduction Centre
186 East Village Townhall
502 G. M. Frost Research and Information Centre
410 Fuelling Station
75 Gryphon Centre
n/a Gordon Hall
56 Generator Building
88 Food Science Addition (GFTC)
112 Macdonald Stewart Hall Addition
83 Header House/Greenhouses
231 Hilton Centre
51 Landscape Architecture
71 McLaughlin Library
Jul 10, 15:15 EDT

Wireless Authentication Server Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:01 EDT

Scheduled - The Wireless Authentication Server will be undergoing maintenance.

No interruption in service is expected.
Jul 17, 10:40 EDT

Jul 22, 2024

Cisco C9300 Switch IOS Upgrade - Day 1

Completed - The scheduled maintenance has been completed.
Jul 22, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:00 EDT

Scheduled - CCS will be performing software upgrades on network switches. During this maintenance, the Phone and Wired/Wireless network services will be unavailable for approximately 20 minutes. All services will be available by 8 AM.

Monday July 22, 2024

Building Number Building Name
196 Fielding House (Diversity and Human Rights)
n/a 1 Stone Road (Office of Research)
171 25 University Avenue East
48 Federal Building
300 Student Family Housing
n/a Lab Services Division (95 Stone Road)
151 Institute for Critical Studies
165 PR Storage Building 1 (formerly ABEL)
99 Gryphon Field House
66 Alumni House
31 Alexander Hall
500 Art Gallery of Guelph
138 Biodiversity Institute of Ontario
014 Blackwood Hall
135 Centre for Biodiversity Genomics
125 Child Care and Learning Centre
174 OVC Clinical Research
147 Clinical Skills Building
137 CMC
175 OVC Comparative Clinical Research Facility
7 Creelman Hall
69 Crop Science Building
Jul 10, 15:12 EDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

VMware storage expansion

Completed - The scheduled maintenance has been completed.
Jul 18, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 EDT

Scheduled - We will be increasing the storage allocation to our production VMware environment. No impact is expected.
Jul 17, 17:27 EDT

Jul 17, 2024

No incidents reported.

Jul 16, 2024

CFS Active Directory Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 08:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:01 EDT

VPN Authentication Servers Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 EDT

Scheduled - The VPN Authentication Servers will be undergoing maintenance.

No interruption in service is expected.
Jul 12, 12:17 EDT

Jul 15, 2024

Financial Systems - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 17:00 EDT

Scheduled - Financial Systems will be undergoing maintenance during this period.
The following Services will have intermittent outages.
1. Budget System
2. Cognos Analytics
3. Oracle (EBS)
4. T4A
Jul 12, 16:34 EDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

HR Self-Service Application Maintenance

Completed - The scheduled maintenance has been completed.
Jul 13, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 09:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 12, 16:27 EDT

Scheduled - The HR Self-Service applications will be undergoing maintenance, and will not be available at the scheduled time.

2 hours of interruption in service is expected.

The applications that will be affected are as follows:
- Employee Portal
- Flex Credit Allocation
Jul 11, 14:29 EDT