CCS will perform a Tier 1 Maintenance (T1M) of the Web Access Management/Single Sign On (WAM/SSO) service on Saturday May 19th between 12 AM and 12 PM. This will impact the IT services that are protected by WAM/SSO. Selected services, e.g., Gryph Mail and CourseLink, will be unavailable for a short time up to about a minute while some other services, e.g., departmental webservers, will be unavailable throughout the maintenance.
The maintenance progress will be communicated via the CCS System Status Page at http://uoguelph.statuspage.io
If you have any questions or comments about this maintenance please contact the CCS Information Security team via email@example.com
During the maintenance we will upgrade the Web Access Management/Single Sign On service.
We expect almost no noticeable impact on the following SSO-protected services except for possible double login for some users and several seconds up to a minute downtime depending on the service close to the beginning and end of the maintenance window:
- CourseLink and Gryph Mail Office 365
- Federated Web SSO and the dependent services, e.g., Gryph Mail/GSuite, OpenEd/DestinyOne, GryphForms, GryphonsTickets, Pension Portal, Software Distribution, GryphLife, Gartner, Lynda, Qualtrics, Tableau, TeamDynamix, Kountu, various Library services; Off-Campus Access, Course Reserve, Primo, ProQuest.
- SSO protected websites behind www.uoguelph.ca
, intranet.uoguelph.ca, and news.uoguelph.ca
as these will be temporarily transitioned to our backup OAM/SSO cluster.
Other WAM/SSO protected services including, for example, FRS, ECS, web tier for ImageNow, OpenEd Grade portal, Hospitality applications, WAM/SSO protected departmental webservers will be unavailable from about midnight until the noon on Saturday.