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About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
ImageNow Content Apps Mar 28, 2024 06:00-08:00 EDT
Scheduled - Access to ImageNow through Content Apps will be unavailable for periods during this maintenance window. Access through the desktop client will remain available.
Mar 26, 2024 - 10:06 EDT
Maids Hall Wireless Maintenance Mar 28, 2024 06:00-08:00 EDT
Scheduled - The wireless service at Maids Hall will be undergoing maintenance.

One short interruption in service is expected.

Mar 25, 2024 - 16:46 EDT
A firmware upgrade on Next Gen Data Center network controllers will take place between Friday March 29th 10:00 PM and Saturday March 30th 04:00 AM. This is the prerequisite of the upcoming Next Gen network switches software upgrade in the summer months. We do not anticipate any service disruptions during this time. For any inquiries or issues, please reach out to the CCS Help Center via email at ithelp@uoguelph.ca.
Posted on Mar 27, 2024 - 16:09 EDT
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 EDT
Scheduled - The eduroam authentication servers will be undergoing maintenance.

No interruption in service is expected.

Mar 22, 09:51 EDT
Completed - The scheduled maintenance has been completed.
Mar 26, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 EDT
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.

Mar 20, 16:01 EDT
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024
Resolved - The Rogers connection came up around 4:40am and all remote sites are now reachable.
Mar 22, 08:02 EDT
Update - Our service provide has indicated that splicing for the damaged fibre cables will commence shortly, and they anticipate service recovery to begin around midnight.
Mar 21, 18:40 EDT
Monitoring - The fibre technician reported that the utility provider had completed pole repairs and granted access to the fibre crew. Two crews are now working on the north and south pathways to expedite repairs.

Estimated Time To Restore: N/A
Next update: 05:00 PM ET or sooner should a major change occur.

Mar 21, 15:02 EDT
Identified - The issue has been identified as an accident with a garbage truck that downed cables on Clair Road in Guelph. At this time Rogers has not posted an ETA for our downed services.
Mar 21, 12:59 EDT
Update - The cause of the outage is believe to be a result of a Roger’s fibre cut between Guelph and Brampton.
Mar 21, 09:33 EDT
Investigating - We are currently investigating an issue with a number of remote sites that are currently not reachable. The impacted sites are:

Days Inn
Elora Swine
Library Annex

Mar 21, 09:10 EDT
Mar 21, 2024
Resolved - This incident has been resolved.
Mar 21, 21:39 EDT
Monitoring - The issue affecting all print servers was resolved yesterday late afternoon (approx. 3PM EST). Users that were previously having printing issues have confirmed printing service has been restored.

We will continue to monitor the issue. If you come across any printing issues, please reach out to the CCS Help Centre.

Mar 6, 09:50 EST
Update - We are continuing to investigate this issue to identify root cause. The issue is not universal, i.e. some users are able to print while others are not able to print.
Mar 5, 14:32 EST
Investigating - We are having continued issues with on-campus printing. Rebooting may help to re-establish connection to printers. Currently investigating the root cause and working to resolve the issue.
Mar 5, 11:04 EST
Monitoring - Issue was affecting some printers on the print-md server. Issue has been resolved and print jobs are going through. Please reach out to CCS Help Centre if any issues persist.
Mar 4, 17:40 EST
Investigating - We are currently investigating an issue with on-campus printing to see what services are impacted and to determine root cause.
Mar 4, 16:46 EST
Completed - The scheduled maintenance has been completed.
Mar 21, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:00 EDT
Scheduled - CCS will migrate Cisco Web Ex Application from Legacy Single Sign-On (SSO) to Microsoft-based SSO.

With the implementation of the new SSO login, there will be a change in the user login process. Multi-factor authentication will be enforced for Cisco Web Ex, providing an added layer of protection for all users.

During the maintenance window on March 21st, from 5 PM to 7 PM, users may experience issues setting up Web Ex Meetings or may be logged out from their Web Ex Application.

For more information please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca

Mar 18, 12:57 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:01 EDT
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.

Mar 20, 16:00 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 EDT
Scheduled - CCS will change the DNS servers for endpoints (workstations, smart phones and IP phones) connected to the Teleworker Z3 from current Cisco Umbrella DNS servers to the main campus DNS servers, as our Cisco Umbrella service contract will be expired soon. After the changes, DNS traffic from the Teleworker Z3 will be protected by the new DNS firewall service provider, same as the rest of the campus network.

No service interruption is expected during this maintenance window.

Details about the Teleworker Z3 service can be found on the CCS web site at https://uoguelphca.sharepoint.com/sites/ccs/SitePages/services/teleworker-z3-devices.aspx.

For more information, please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca.

Mar 18, 13:59 EDT
Mar 20, 2024

No incidents reported.

Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 EDT
Scheduled - The legacy Single Sign-On (SSO) service will be undergoing maintenance. Services still protected by the legacy SSO service will be unavailable during the maintenance. Services still protected by the legacy SSO service include: OpenEd's Course Registration System (DestinyOne), Gryphons CONNECT, FRS, the legacy ECS, and HR self-service employee tools.
Mar 14, 11:31 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:00 EDT
Scheduled - The HR Self-Service applications will be undergoing maintenance. This includes:
- Employee Portal
- Flex Credit
- PayAdvice

A half hour of interruption in service is expected. HR Self-Service applications will not be accessible during this window.

Mar 18, 13:31 EDT
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.