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Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Campus VPN Service Maintenance Jun 19, 06:00-08:00 EDT
On Tuesday, June 19th, from 6 to 8 am, CCS will be performing maintenance on migrating the campus VPN service to the next generation platform. A brief service interruption is expected during this window.

Impact to VPN Users after the maintenance:

1. In the AnyConnect Security Mobility client, users will now see two options and will need to choose one of them depending on whether they are accessing VPN from on or off campus.

2. Users will now use their Central ID to log in, eliminating the need for “cfs\userid” format, while retaining the same privileges as before.

3. Cisco AnyConnect Security Mobility client will now be the only VPN client supported by the new VPN service. It is available for Windows, Mac, Red Hat Linux and Ubuntu. For details, please refer to the CCS Remote Secure Access VPN web page.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Jun 15, 15:34 EDT
On Tuesday, June 19, from 6:00am to 8:00am, CCS will be performing database maintenance on wireless authentication servers. No service interruption is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Jun 14, 12:19 EDT
On Tuesday, June 19th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switches in the MacKinnon Extension. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on Jun 14, 09:17 EDT
On Thursday, June 21st, from 6:00am to 8:00am, CCS will be performing the vendor recommended maintenance on the Data Center standby Application Delivery Controller. During this maintenance, no service interruption is expected.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on Jun 18, 15:27 EDT
On Thursday, June 21, from 6:00am to 8:00am, CCS will be performing database maintenance on wireless authentication servers. No service interruption is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Jun 14, 12:20 EDT
Past Incidents
Jun 18, 2018

No incidents reported today.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
Resolved - Colleague generated Word letters are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Jun 15, 13:24 EDT
Investigating - We are investigating an issue with Colleague generated letters, currently a number of Colleague UI admin users can’t create the Colleague letters in Word.

We’ll provide another update at 1:30.
Jun 15, 11:25 EDT
Completed - The scheduled maintenance has been completed.
Jun 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:00 EDT
Scheduled - Microsoft has posted a service advisory for SharePoint Online and Onedrive between 10pm on Thursday, June 14th and 2am on Friday, June 15th. During this time, SharePoint and One Drive for Business content will typically be read-only for 30-60 minutes. However, it is possible that in some rare cases, the read only window may extend for up to 4 hours.

Microsoft has scheduled this outside of normal hours to minimize the impact. If you have any questions, please contact the Help Center at x58888 or 58888help@uoguelph.ca.
Jun 12, 16:09 EDT
Jun 14, 2018
Completed - The scheduled upgrade is taking longer than usual time. We will provide updates as necessary.
Jun 14, 08:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 06:00 EDT
Scheduled - To improve Performance and Network security, CCS will be performing a required software upgrade on Perimeter firewall on Thursday June 14, 2018 between 6am - 8am.

Upgrade on perimeter firewall will be performed on the standby firewall first, followed by the primary node once the standby unit is fully rebooted and operational.

No service impact is expected during upgrade process.

For more information, please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca
Jun 13, 18:21 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 04:00 EDT
Scheduled - CCS will be testing the Secondary(Backup) WAM/SSO cluster. We will fail over the selected services (listed below) after 4 AM and return them back to the primary by 8 AM. We will evaluate the performance continuously and take corrective steps. Other SSO-protected services (not listed below) will remain on the Primary SSO Cluster.

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List of services to be changed over to the Secondary SSO cluster temporarily:
- CourseLink and Gryph Mail Office 365
- Federated Web SSO and the dependent services, e.g., Gryph Mail/GSuite, OpenEd/DestinyOne, GryphForms, GryphonsTickets, Pension Portal, Software Distribution, GryphLife, Gartner, Lynda, Qualtrics, Tableau, TeamDynamix, Kountu, various Library services; Off-Campus Access, Course Reserve, Primo, ProQuest, Webex, ExperienceGuelph.
- SSO protected websites behind www.uoguelph.ca, intranet.uoguelph.ca, www.housing.uoguelph.ca, and news.uoguelph.ca
=========
Jun 13, 21:31 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 06:00 EDT
Scheduled - On Thursday, June 14, 2018 between 6am and 8am EST, CCS will be performing maintenance on one of the Campus Guest Internet NAC (Network Access Control) system in order to improve the distribution of traffic.

During this time, access to Guest Internet Portal may be impacted for a brief period of time for users of some guest wired/wireless network segment.

Guest users, already approved and connected prior to Thursday morning, will continue to be able to login.

If you have any question or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Jun 13, 18:26 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 06:00 EDT
Scheduled - On Thursday, June 14th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switches in the OVC James Archibald Small Animal Clinic and OVC Mona Campbell Centre for Animal Cancer. During this maintenance the Phone and Wired/Wireless network services will be unavailable to:

James Archibald Small Animal Clinic

OVC Mona Campbell Centre for Animal Cancer (West half of building only)


If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Jun 11, 11:30 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 06:00 EDT
Scheduled - On Thursday, June 14, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One brief interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jun 8, 12:14 EDT
Jun 13, 2018
Completed - The scheduled maintenance has been completed.
Jun 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:00 EDT
Scheduled - Updated Tuesday June 12th: This maintenances will be restricted to the 4 AM -to-8 AM window on Wednesday June 13th.
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Subject to the results of the Tue morning maintenance, we will run the second maintenance from Tuesday June 12 8 PM to 8 AM on Wednesday June 13 when we will again fail over the selected services (listed below) to our Secondary SSO Cluster. All services should remain available.

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List of services to be changed over to the Secondary SSO cluster temporarily:
- CourseLink and Gryph Mail Office 365
- Federated Web SSO and the dependent services, e.g., Gryph Mail/GSuite, OpenEd/DestinyOne, GryphForms, GryphonsTickets, Pension Portal, Software Distribution, GryphLife, Gartner, Lynda, Qualtrics, Tableau, TeamDynamix, Kountu, various Library services; Off-Campus Access, Course Reserve, Primo, ProQuest, Webex, ExperienceGuelph.
- SSO protected websites behind www.uoguelph.ca, intranet.uoguelph.ca, www.housing.uoguelph.ca, and news.uoguelph.ca
=========
Jun 11, 16:25 EDT
Jun 12, 2018
Completed - This maintenance has been successfully completed and services are back up and running.
Jun 12, 09:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 10:59 EDT
Scheduled - Colleague/WebAdvisor will be unavailable from 6 p.m. on Friday, June 8 until 8 a.m. on Tuesday, June 12 due to scheduled maintenance. This outage affects all students (diploma, undergraduate and graduate), staff and faculty on all campuses (Guelph, Guelph-Humber and Ridgetown). During this time, all WebAdvisor services will be unavailable, including course selection and access to class schedules, grades, unofficial transcripts, convocation information, and University student financial accounts.

For more information please visit the WebAdvisor Planned Outage webpage (https://www.uoguelph.ca/registrar/webadvisor/maintenance-notice) or contact the CCS Help Centre at 519-824-4120 x 58888 or email 58888help@uoguelph.ca.
Jun 1, 15:19 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 04:00 EDT
Scheduled - On Tuesday June 12 between 4 AM and 8 AM we will be testing the Secondary(Backup) WAM/SSO cluster. This is the cluster that had degraded performance last Sunday and we, therefore, postponed the scheduled T1M for WAM/SSO upgrade because we would not be able to maintain the selected services available during this upgrade. We have made changes to the Secondary SSO Cluster and will fail over the selected services (listed below) after 4 AM and return them back to the primary by 8 AM. We will evaluate the performance continuously and take corrective steps. Other SSO-protected services (not listed below) will remain on the Primary SSO Cluster.

======
List of services to be changed over to the Secondary SSO cluster temporarily:
- CourseLink and Gryph Mail Office 365
- Federated Web SSO and the dependent services, e.g., Gryph Mail/GSuite, OpenEd/DestinyOne, GryphForms, GryphonsTickets, Pension Portal, Software Distribution, GryphLife, Gartner, Lynda, Qualtrics, Tableau, TeamDynamix, Kountu, various Library services; Off-Campus Access, Course Reserve, Primo, ProQuest, Webex, ExperienceGuelph.
- SSO protected websites behind www.uoguelph.ca, intranet.uoguelph.ca, www.housing.uoguelph.ca, and news.uoguelph.ca
=========
Jun 11, 16:23 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:00 EDT
Scheduled - On Tuesday, June 12th, from 6 to 8 am, CCS will be performing software upgrade on the campus VPN servers to address security vulnerabilities. A short VPN service interruption is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jun 7, 12:24 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:00 EDT
Scheduled - On Tuesday, June 12th, from 6 to 8 am, CCS will perform maintenance on the campus Internet Firewall to block BitTorrent traffic on the campus network. This is part of our continued efforts to improve the security posture of the university network. No service interruption is expected.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jun 7, 12:23 EDT
Jun 11, 2018

No incidents reported.

Jun 10, 2018
Completed - The maintenance has ended. All dependent services are functional. Some services may have been slow to respond or might have stopped responding intermittently between 12:30 AM and 3 AM.
Jun 10, 07:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 00:00 EDT
Scheduled - CCS will run Tier 1 Maintenance of the Web Access Management/Single Sign On (WAM/SSO) service this Sunday June 10th between 12 AM and 12 PM.

We have been working with the vendor and resolved the root cause of the issue we encountered last Saturday. At that time we had to roll back all changes in order to bring the dependent services back before the end of the scheduled maintenance window.

While we will strive to keep the selected WAM/SSO-protected services, e.g., Gryph Mail and CourseLink, available throughout this maintenance they may become unavailable during some stages of the maintenance. We will evaluate the impact continuously and take corrective steps. The rest of the services dependent on WAM/SSO , e.g., departmental webservers, will be unavailable throughout the maintenance.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.

The maintenance progress will be communicated via the CCS System Status Page at http://uoguelph.statuspage.io.

======
Details:

During these maintenances we will upgrade the Web Access Management/Single Sign On service.

We expect limited impact on the following SSO-protected services (possible intermittent downtime) close to the beginning and end of the maintenance window:
- CourseLink and Gryph Mail Office 365
- Federated Web SSO and the dependent services, e.g., Gryph Mail/GSuite, OpenEd/DestinyOne, GryphForms, GryphonsTickets, Pension Portal, Software Distribution, GryphLife, Gartner, Lynda, Qualtrics, Tableau, TeamDynamix, Kountu, various Library services; Off-Campus Access, Course Reserve, Primo, ProQuest, Webex, ExperienceGuelph.
- SSO protected websites behind www.uoguelph.ca, intranet.uoguelph.ca, www.housing.uoguelph.ca, and news.uoguelph.ca
as these will be temporarily transitioned to our backup OAM/SSO cluster.

Other WAM/SSO protected services including, for example, FRS, ECS, web tier for ImageNow, OpenEd Grade portal, Hospitality applications, WAM/SSO protected departmental webservers will be unavailable from about midnight until the noon.
=========
Jun 7, 14:34 EDT
Jun 9, 2018

No incidents reported.

Jun 7, 2018
Completed - The scheduled maintenance has been completed.
Jun 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 06:00 EDT
Scheduled - On Thursday, June 7th, from 6:00am to 8:00am, CCS will be replacing two Network UPS (uninterruptible power supply) units in the MacNaughton Building 5th floor IT Room. During this maintenance the Phone and Wired/Wireless network services will be unavailable on floors 3, 4, 5, 6 & 7 (East Wing only).

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Jun 4, 14:24 EDT
Completed - The scheduled maintenance has been completed.
Jun 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 06:00 EDT
Scheduled - On Thursday, June 7, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One brief interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jun 1, 12:21 EDT
Jun 6, 2018
Resolved - The problem with Listserv stemmed from a configuration issue with one list. The issue has been resolved and Listserv is now delivering messages again.

There will be some backlog that needs to be cleared. If by tomorrow morning, there are messages that were not delivered, please follow up with the Helpdesk at 519-824-4120x58888 or 58888help@uoguelph.ca.
Jun 6, 16:29 EDT
Investigating - We have identified an issue with Listserv where messages are not being processed properly. The issue is under active investigation and we will post an update when more information is available.
Jun 6, 16:17 EDT
Jun 5, 2018
Completed - The scheduled maintenance has been completed.
Jun 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 16:09 EDT
Scheduled - On Tuesday, June 5th, from 6:00am to 8:00am, CCS will be updating the security certificates for the Jabber backend services. The off-campus Jabber clients will experience short interruptions during this time. In case a security warning pops up, please tab Accept.
Jun 4, 15:53 EDT
Completed - The scheduled maintenance has been completed.
Jun 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 06:00 EDT
Scheduled - On Tuessday, June 5th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switches in the Edmund C. Bovey Laboratory Building. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
May 31, 13:26 EDT
Jun 4, 2018

No incidents reported.