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Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
On Tuesday, July 25th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switch in the J. C. Hersey building. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on Jul 19, 11:27 EDT
Past Incidents
Jul 20, 2017
Completed - The scheduled maintenance has been completed.
Jul 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 06:00 EDT
Scheduled - During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jul 18, 10:00 EDT
Completed - The scheduled maintenance has been completed.
Jul 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 06:00 EDT
Scheduled - On Thursday, July 20, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One short interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jul 17, 10:14 EDT
Completed - The scheduled maintenance has been completed.
Jul 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 06:30 EDT
Scheduled - CCS Systems Management has scheduled a vCenter Server maintenance during this Thursday's maintenance window, 6-8AM Jul. 20, 2017. During the maintenance access to vCentre will be unavailable, however virtual servers will not be impacted and will operate as normal.

If you have any question or concern, please feel free to contact us at CCS Help Center 58888 or 58888help@uoguelph.ca
Jul 20, 06:23 EDT
Jul 19, 2017

No incidents reported.

Jul 18, 2017
Completed - The scheduled maintenance has been completed.
Jul 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 EDT
Scheduled - On Tuesday, July 18th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switch in the Creelman Hall. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Jul 14, 08:30 EDT
Completed - The scheduled maintenance has been completed.
Jul 18, 07:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 EDT
Scheduled - On Tuesday, July 18, from 6:00am to 8:00am, CCS will be performing maintenance on wireless authentication servers. No service interruption is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jul 13, 15:45 EDT
Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017
Completed - The system has been verified and is operational. Client stations have been (or are being) updated with the new version of the software. Single Sign On is still disabled for WebNow access. Efforts will be made to restore this as early as possible.
Jul 15, 16:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 17:00 EDT
Scheduled - ImageNow will be offline on Friday evening at approximately 5pm. Data will be migrated to a replacement environment which will be upgraded to version 7.1.5 of ImageNow. Once upgraded, existing DNS entries will be pointed at this new environment. On Saturday at 10am, representatives of the groups that use ImageNow will conduct acceptance tests on the new system while CCS members test the integrations with Colleague and Oracle E-Business. Once the upgraded system has been validated, CCS members will begin deploying the new version of the ImageNow desktop client to Managed Desktop clients.
ImageNow/WebNow will be unavailable from 5pm on Friday, July 14th to approximately 6pm on Saturday, July 15th.

If you have any questions, please contact pkopacz@uoguelph.ca
Jul 6, 14:31 EDT
Completed - The scheduled maintenance has been completed.
Jul 15, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 EDT
Scheduled - CCS Systems Management Team has scheduled a vCenter Server Upgrade maintenance during this Saturday's T1M, 6AM-12PM, Jul. 15. This maintenance is to upgrade our current vCenter server in CCS Virtual Infrastructure from 5.5 to 6.0. During the maintenance access to vCentre will be unavailable, however virtual servers will not be impacted and will operate as normal.

If you have any question or concern, please feel free to contact us at CCS Help Center 58888 or 58888help@uoguelph.ca

The updates will be posted on https://uoguelph.statuspage.io
Jul 11, 11:20 EDT
Completed - The voicemail upgrade has been successfully completed.
Jul 15, 07:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:00 EDT
Scheduled - On Saturday July 15 from 12:01 AM to 12:00 PM, CCS will be upgrading the campus (business) voicemail system. During this time, the voicemail system will also be moved from physical hardware to a virtual environment. The upgrade and the migration to a virtual platform are required to maintain continued vendor support in the future. While the maintenance window is scheduled for 12 hours, we are planning to have services restored and available by 5 AM. Should we encounter unexpected problems we will update the status pages and advise of a new ETA for when voicemail services will be available again.
The University back-up auto attendants will be operational during the upgrade process. Callers to the university will get presented with the same options they usually would. The auto attendant will also provide options for reaching the Ridgetown Campus and different departments including Campus Police, OVC, etc. Please note: Callers will not be able to leave messages while the voicemail system is undergoing maintenance. UoG staff and faculty cannot retrieve voicemails and will not be able to change their voicemail preferences, however all existing saved messages and preferences will be preserved and are available again once the maintenance has been completed.
If you have questions regarding this maintenance please contact the Help Centre at 58888help@uoguelph.ca.

The updates will be posted at https://uoguelph.statuspage.io
Jul 11, 08:50 EDT
Jul 13, 2017
Resolved - Due to ongoing system problems, the Human Ethics module will continue to be unavailable while the team investigates and resolves the issues. Office of Research has taken immediate action to ensure the Research Ethics process can continue as seamlessly as possible. See the Human Ethics website for updates: http://www.uoguelph.ca/research/services-divisions/ethics
Jul 13, 15:27 EDT
Update - Please note that ResearchLink system continues to be unavailable due to emergency maintenance. We apologize for any inconvenience caused by system unavailability.
Jul 10, 15:44 EDT
Update - Please note that ResearchLink system continues to be unavailable due to emergency maintenance. We apologize for any inconvenience caused by system unavailability
Jul 7, 13:24 EDT
Identified - Please note that ResearchLink system is unavailable due to emergency maintenance. We apologize for any inconvenience caused by system unavailability.
Jul 6, 13:38 EDT
Completed - The scheduled maintenance has been completed.
Jul 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 05:01 EDT
Scheduled - On Thursday July 13 between 5 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services. No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Jul 11, 17:51 EDT
Completed - The scheduled maintenance has been completed.
Jul 13, 07:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 06:00 EDT
Scheduled - On Thursday, July 13, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One short interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jul 6, 15:40 EDT
Jul 12, 2017

No incidents reported.

Jul 11, 2017
Resolved - The Informer service is now available.
Users will see a banner on the opening screen that notes our license expiry countdown, this happens each year as we approach the renewal date.
Jul 11, 10:58 EDT
Identified - Working with the vendor we've identified the root cause for the licensing error when running Informer.

A new license key has been issued. Once received it will be installed.

An update will be provided by 10:30am.
Jul 11, 10:04 EDT
Investigating - The Informer service for running reports against the Colleague student database is currently unavailable.

We are working with the vendor to identify the problem and return the service to operation.

An update will be posted by 10:00 am this morning.
Jul 11, 09:15 EDT
Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.

Jul 6, 2017
Completed - The scheduled maintenance has been completed.
Jul 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 06:00 EDT
Scheduled - On Thursday, July 6th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switches in the Zavitz Hall. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Jun 29, 14:06 EDT
Completed - The scheduled maintenance has been completed.
Jul 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 06:00 EDT
Scheduled - During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jun 27, 10:33 EDT
Completed - The scheduled maintenance has been completed.
Jul 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 06:00 EDT
Scheduled - Thursday July 6th, between 6 AM and 8 AM, CCS will be performing maintenance on the Campus Internet Firewall to address a potential backup Power supply unit issue.

One of the faulty redundant power supply will be replaced with a new power supply.

No service interruption is expected during this maintenance window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jun 30, 15:53 EDT
Completed - The scheduled maintenance has been completed.
Jul 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 06:00 EDT
Scheduled - CCS System Management has scheduled a maintenance to update CMC firmware on one of our Dell Server Chassis during a T2M 6-8AM, Jul. 6, 2017. The update is to make it compatible with latest Dell blade server model. During the maintenance, there should be no service interruption of the servers running within the chassis.

For any query or concern, please feel free to contact us at 58888 or 58888help@uoguelph.ca
Jun 30, 10:09 EDT