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Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
On Tuesday, May 29th, from 6 to 8 am, CCS will perform maintenance on the campus Internet Firewall to block known malicious websites, as part of our continued efforts to improve the security posture of the university network. No service interruption is expected.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on May 24, 10:27 EDT
Wireless Maintenance May 29, 06:00-08:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 23, 10:33 EDT
Scheduled - On Tuesday, May 29, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One brief interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
May 23, 10:30 EDT
Past Incidents
May 26, 2018
Completed - The scheduled maintenance has been completed.
May 26, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:00 EDT
Scheduled - CCS will perform a Tier 1 Maintenance (T1M) of the Web Access Management/Single Sign On (WAM/SSO) service on Saturday May 26th between 12 AM and 12 PM. This will impact the IT services that are protected by WAM/SSO. Selected services, e.g., Gryph Mail and CourseLink, will be unavailable for a short time up to about a minute while some other services, e.g., departmental webservers, will be unavailable throughout the maintenance.

The maintenance progress will be communicated via the CCS System Status Page at http://uoguelph.statuspage.io.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.

======
Details:

During the maintenance we will upgrade the Web Access Management/Single Sign On service.

We expect almost no noticeable impact on the following SSO-protected services except for possible double login for some users and several seconds up to a minute downtime depending on the service close to the beginning and end of the maintenance window:
- CourseLink and Gryph Mail Office 365
- Federated Web SSO and the dependent services, e.g., Gryph Mail/GSuite, OpenEd/DestinyOne, GryphForms, GryphonsTickets, Pension Portal, Software Distribution, GryphLife, Gartner, Lynda, Qualtrics, Tableau, TeamDynamix, Kountu, various Library services; Off-Campus Access, Course Reserve, Primo, ProQuest.
- RecruitGuelph
- SSO protected websites behind www.uoguelph.ca, intranet.uoguelph.ca, and news.uoguelph.ca
as these will be temporarily transitioned to our backup OAM/SSO cluster.

Other WAM/SSO protected services including, for example, FRS, ECS, web tier for ImageNow, OpenEd Grade portal, Hospitality applications, WAM/SSO protected departmental webservers will be unavailable from about midnight until the noon on Saturday.
May 19, 12:47 EDT
May 25, 2018

No incidents reported.

May 24, 2018
Completed - The scheduled maintenance has been completed.
May 24, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 06:00 EDT
Scheduled - On Thursday, May 24th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switch in the Arboretum Centre. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
May 18, 14:59 EDT
Completed - The scheduled maintenance has been completed.
May 24, 07:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 06:29 EDT
Scheduled - To improve performance and network security, CCS will be performing fine tuning of Security Policy on our perimeter firewalls on Thursday, May 24, 2018 between 6am - 8am.

No service impact is expected.

For more information, please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca.
May 24, 06:28 EDT
Completed - The scheduled maintenance has been completed.
May 24, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 06:00 EDT
Scheduled - On Thursday, May 24th from 6:00am to 7:00am, CCS will be performing maintenance on wireless system in the OVC Main Building & OVC Main Building Extension. One 20 minute interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
May 18, 14:57 EDT
May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018
Completed - The scheduled maintenance has been completed.
May 19, 12:00 EDT
Update - Scheduled maintenance is currently in progress. All WAM/SSO-protected services remain available.
May 19, 02:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 EDT
Scheduled - CCS will perform a Tier 1 Maintenance (T1M) of the Web Access Management/Single Sign On (WAM/SSO) service on Saturday May 19th between 12 AM and 12 PM. This will impact the IT services that are protected by WAM/SSO. Selected services, e.g., Gryph Mail and CourseLink, will be unavailable for a short time up to about a minute while some other services, e.g., departmental webservers, will be unavailable throughout the maintenance.

The maintenance progress will be communicated via the CCS System Status Page at http://uoguelph.statuspage.io.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.

======
Details:

During the maintenance we will upgrade the Web Access Management/Single Sign On service.

We expect almost no noticeable impact on the following SSO-protected services except for possible double login for some users and several seconds up to a minute downtime depending on the service close to the beginning and end of the maintenance window:
- CourseLink and Gryph Mail Office 365
- Federated Web SSO and the dependent services, e.g., Gryph Mail/GSuite, OpenEd/DestinyOne, GryphForms, GryphonsTickets, Pension Portal, Software Distribution, GryphLife, Gartner, Lynda, Qualtrics, Tableau, TeamDynamix, Kountu, various Library services; Off-Campus Access, Course Reserve, Primo, ProQuest.
- RecruitGuelph
- SSO protected websites behind www.uoguelph.ca, intranet.uoguelph.ca, and news.uoguelph.ca
as these will be temporarily transitioned to our backup OAM/SSO cluster.

Other WAM/SSO protected services including, for example, FRS, ECS, web tier for ImageNow, OpenEd Grade portal, Hospitality applications, WAM/SSO protected departmental webservers will be unavailable from about midnight until the noon on Saturday.
May 8, 22:45 EDT
May 18, 2018

No incidents reported.

May 17, 2018
Resolved - Cisco's investigation continues, however the workaround has proven to stabilize the environment over the past couple of weeks. We will continue to work with the vendor and monitor the system on an ongoing basis.
May 17, 10:22 EDT
Update - While we have not yet received a conclusive root cause from the vendor, we have established a stable work-around for the time being. Performance continues to operate at normal levels. Cisco has recommended some additional changes. Considering exam time, we will not implement them until May, unless we run into unexpected issues with service impact.
Apr 15, 16:39 EDT
Update - Today, between 2 pm and 2.20 pm we have noticed a temporary performance drop on our wireless network. Some additional configurations were applied that have restored performance to normal levels. Cisco continues to review the log data we have submitted to them but have not yet provided an ETA for a permanent fix. We apologize for any inconvenience and continue to work on this with the highest priority.
Apr 2, 15:35 EDT
Monitoring - As per our previous update, we have seen an improvement of WiFi performance after making some recommended changes. Cisco is reviewing system logs and trying to isolate the root cause. We have not received an ETA when the findings will be shared with us, but don't expect to hear back tonight. WiFI performance should be normal at this point, due to the reduced traffic load after hours. We apologize for any inconvenience this may have caused and will continue to work on this with high priority.
Mar 27, 20:16 EDT
Update - We have applied some changes which has improved the wireless performance but the issue is not resolved. We are still working on this issue and do not have an ETA at this time.
Mar 27, 15:04 EDT
Investigating - We are experiencing slower than normal wireless performance on campus. We are working on this issue right now and will provide an update at 3pm.
Mar 27, 13:57 EDT
Completed - The scheduled maintenance has been completed.
May 17, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 EDT
Scheduled - On Thursday, May 17th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switches in the Edmund C. Bovey Administration Building. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
May 11, 15:22 EDT
Completed - The scheduled maintenance has been completed.
May 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 EDT
Scheduled - On Thursday, May 17th, from 6:00am to 8:00am, CCS will be performing necessary updates on Password Manage Pro service. These changes are focused on enhancements & security fixes by updating the underlying software layers within PMP. There are no significant changes to the user interface or layout. During this maintenance the Password Manger Pro service will be unavailable as we are required to take both the primary and secondary servers down.

If you have any questions or concerns about this maintenance, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
May 9, 09:58 EDT
May 16, 2018

No incidents reported.

May 15, 2018
Resolved - ListServ and Maestro functionality have been restored, and any messages sent during the downtime should be queue’d for delivery now. If you experience any issues with ListServ, please contact the Help Center at 58888help@uoguelph.ca or ext. 58888. Thank you!
May 15, 09:59 EDT
Investigating - We are experiencing a critical issue with ListServ and Maestro as of 4:30pm on Monday, May 14th. We are currently investigating the root cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page every 2 hours until resolution of the issue. We appreciate your patience and support as we work to resolve this issue.
May 15, 09:17 EDT
Completed - The scheduled maintenance has been completed.
May 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 05:00 EDT
Scheduled - On Tuesday May 15th between 5 AM and 8 AM, CCS will be performing a Tier 2 maintenance of the Web Access Management/SSO service. No service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
May 11, 15:12 EDT
May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.