All Systems Operational

About This Site

Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Scheduled - CCS Systems Management has scheduled a maintenance for CCS vCenter Server during this Thursday's T2M, 6-8AM Nov. 23, 2017. The maintenance is to apply vendor updates to address some security vulnerabilities. During the maintenance, vCenter server may not be accessible, but all virtual servers running in the CCS Virtual Infrastructure should not be impacted.

For any query or concern, please feel free to contact CCS Help Center at 58888 or 58888help@uoguelph.ca
Nov 20, 10:16 EST
Past Incidents
Nov 24, 2017

No incidents reported today.

Nov 23, 2017
Resolved - Microsoft's recent update to the login process included an option to 'stay signed in longer'. It was identified that this option was impacting the interaction with the university's single sign on (SSO) functionality. The option was disabled and logouts are now successful.

We will continue to monitor the situation. Users still experiencing issues are encouraged to contact the help desk at 519.824.4120 x588888 or 58888help@uoguelph.ca.
Nov 23, 14:09 EST
Investigating - Many users are reporting issues logging out of Office 365, and problems related to the new sign-in screen asking if users would like to stay signed in. Some users who try to log out see an error message “AADSTS50000: There was an error issuing a token.”

Shutting down the browser and re-opening seems to have fixed the issue for some users, but it’s not a guarantee. The Email Team is actively investigating the issue with Microsoft support, and should be hearing back within the hour. If you are presented with the option to switch back to the old sign-in experience, we would suggest doing so, as this issue appears to be directly related to the new sign-in experience that Microsoft is rolling out.
Nov 21, 12:02 EST
Completed - The maintenance has been succesffuly finished.
Nov 23, 08:05 EST
Scheduled - On Thursday, November 23, from 6:00 AM to 8:00 AM, CCS will be performing maintenance on the campus telephony servers. During this time, the campus telephony servers will be restarted as part of our preventative maintenance activities. A brief interruption of voicemail and call processing services is expected during this time, while services fail over to the backup systems and then back to the primary voicemail servers once their restart is complete.
For updates on this and other CCS maintenance activities and system announcements, please visit: uoguelph.statuspage.io.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Nov 17, 13:08 EST
Completed - The scheduled maintenance has been completed.
Nov 23, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 06:00 EST
Update - Please be aware that vCommander/vPortal maintenance is cancelled for Nov23rd and rescheduled for Tuesday, November 28th, between 6am-8am. During this maintenance, the vCommander/vPortal service will be unavailable as we are required to take the primary server down.

If you have any questions or concerns about this maintenance, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca

Thanks,
Nov 20, 16:14 EST
Scheduled - Please be aware that on Thursday, November 23rd (6AM-8AM), CCS will be performing necessary upgrades on vCommander service. During this maintenance, the vCommander/vPortal service will be unavailable as we are required to take the primary server down.

If you have any questions or concerns about this maintenance, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Nov 17, 15:24 EST
Nov 22, 2017

No incidents reported.

Nov 21, 2017
Resolved - The issue has been resolved. CCS will keep monitoring the situation until 4:45 PM today.
Nov 21, 12:13 EST
Investigating - CCS is aware of reported slow WiFi in the Library and is investigating the root cause. No ETA at this time but will post updates when they are available. Sorry for any inconvenience this may have caused.
Nov 21, 11:23 EST
Completed - The scheduled maintenance has been completed.
Nov 21, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:30 EST
Scheduled - On Tuesday morning Informer will be upgraded to version 4.7.1.
This work will begin at 8:30am and is expected to take about 30 minutes.
Nov 20, 13:39 EST
Completed - The scheduled maintenance has been completed.
Nov 21, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 06:00 EST
Scheduled - On Tuesday November 21st between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services (software updates). No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Nov 17, 12:49 EST
Nov 20, 2017
Resolved - Printing has been monitored this afternoon with no new issues reported. This issue has been resolved.
Nov 20, 17:03 EST
Monitoring - HP Printing issues were fixed by back-out of a patch that was applied on the weekend. CCS will monitor for rest of the afternoon. Incident will be resolved if there are no new issues reported between now and end of the day.
Nov 20, 14:00 EST
Investigating - The print server has been restarted and our testing indicates that Toshiba printing issues were resolved by reboot of the server, however HP printing issues are continuing.
Nov 20, 13:22 EST
Update - We have received information that some departmental Toshiba printers were impacted as well.
Nov 20, 13:13 EST
Identified - Our investigation indicates that the impact of the issue is HP printers only. There was a security update applied to this server on Saturday.
Analysts have updated and tested with latest HP driver. Next step is reboot of the server and this has been scheduled for before 1:00 PM to minimize the impact. on clients.

Any print jobs that were pending will need to be reprinted after 1:00 PM.
Nov 20, 12:52 EST
Investigating - We are experiencing issues with “print-md” Windows print server. At present a small number of printers are impacted. Investigation is focusing on understanding how widespread this is and trying to determine the root cause.

We may be required to do emergency maintenance i.e. restore the server image from an earlier backup. If this is required, we’ll notify in advance of initiating this.
Nov 20, 11:23 EST
Nov 19, 2017

No incidents reported.

Nov 18, 2017
Resolved - Installation of Colleague updates has been completed.
Nov 18, 09:12 EST
Identified - On Saturday November 18th at 8:00am CCS will be installing vendor updates to the Colleague system. Users signed into WebAdvisor or the Colleague UI may need to re-authenticate. No further impact is anticipated.
Nov 17, 10:11 EST
Nov 17, 2017
Resolved - We have monitored the affected print server this afternoon and confirmed that the issue has been resolved.

Thanks to all who were impacted by this issue for your patience and understanding.
Nov 17, 16:45 EST
Monitoring - We’ve become aware that there was a print server issue this morning. Windows printing from College of Arts and CSAHS was affected. Issue started at approximately 10:30 today. Service has returned to normal at 12:24. We will monitor for rest of the day.

Please report any issues with Windows printing to CCS IT Help Center x58888, email 58888help@uoguelph.ca
Nov 17, 12:35 EST
Nov 16, 2017
Completed - The scheduled maintenance has been completed.
Nov 16, 19:12 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 17:00 EST
Scheduled - Please Note Special Maintenance Window

On Thursday, November 16 (5PM-8PM), CCS will be performing vendor recommended hardware and software upgrades on telephony equipment at the Ridgetown Campus. The main campus number (519-674-1500) as well as 5 digit dialing should not be affected by this maintenance. Inbound calls to other Ridgetown numbers (DIDs, toll free numbers and fax machines) will be unavailable during the maintenance.

Please note that any calls in progress can be disconnected at 5 pm due to the maintenance.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Nov 8, 16:24 EST
Completed - The scheduled maintenance has been completed.
Nov 16, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 05:00 EST
Scheduled - On Thursday November 16th between 5 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services (software configuration). No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Nov 15, 14:36 EST
Completed - The scheduled maintenance has been completed.
Nov 16, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 06:00 EST
Scheduled - On Thursday, November 16th, from 6:00am to 8:00am, CCS will be performing maintenance on the Network switches in the Animal Science building. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Nov 13, 11:19 EST
Completed - The scheduled maintenance has been completed.
Nov 16, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 06:00 EST
Scheduled - Please be aware that on Thursday, November 16th (6AM-8AM), CCS will be performing necessary updates on vCommander/vPortal service. These changes will include additional features and brings a new service portal user interface to include several customer-requested enhancements. During this maintenance, the vCommander/vPortal service will be unavailable as we are required to take the primary server down.

If you have any questions or concerns about this maintenance, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Nov 10, 14:33 EST
Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017
Completed - The Colleague and WebAdvisor system maintenance has been completed.

Please contact the EA SIS team via the CCS Help Centre at x58888 or 58888help@uoguelph.ca if you encounter any problems.
Nov 11, 10:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:00 EST
Scheduled - On Saturday November 11, Colleague and WebAdvisor will not be available from 8:00 am to 11:00 am for system maintenance.

We apologize from any inconvenience this may cause.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Nov 9, 11:35 EST
Nov 10, 2017

No incidents reported.