Monitoring - Users of the native mail app on their iPhone or iPad that upgrade to iOS 11 may encounter issues connecting to Office 365. Due to an incompatibility in the new release of iOS, users of the built-in Apple Mail app in iOS 11 may be unable to sync their Office 365 mailbox or login to their accounts.

iOS 9 or iOS 10 users are not affected.

Microsoft and Apple are working to resolve this issue and we will post more information when it becomes available. In the meantime, it is possible to download the free Outlook for iOS client, available in the App Store. Alternatively, you can avoid updating to iOS 11 until the issue has been fixed.

Anyone with questions or concerns is encouraged to contact the IT Helpdesk at 519.824-4120 x58888 or 58888help@uoguelph.ca.
Sep 20, 13:58 EDT
Update - We are still working with the vendor on the identification of root cause and resolution of the issue.
Guest access requests continue to be available on the backup server. We will provide updates on progress once they become available.
Sep 20, 11:29 EDT
Update - The Sponsor Page for Guest Wifi has been restored by switching the service to the backup server. CCS is still working with the vendor on identifying the root cause to bring the service back to the original server.
Sep 18, 14:02 EDT
Investigating - CCS is aware the campus Guest wifi sponsor page is not working at this moment. We are working on resolving the issue. We apologize for the inconvenience .
Sep 18, 11:05 EDT

About This Site

Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
On Tuesday September 26th between 4 AM and 8 AM, CCS will perform a Tier 2 Maintenance of the WAM/SSO service. Some WAM/SSO protected services will be unavailable during the maintenance - more details are below.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.

Thank you.

======
Details:

During the T2M on September 26th, CCS will patch the Oracle Access Manager (OAM) /Single Sign On service. The goal is to mitigate a runtime issue in the audit subsystem which would negatively impact the service if left uncorrected. There will be no change in functionality of the OAM/SSO service or any of the SSO-protected services.

We expect almost no noticeable impact on the following SSO-protected services (except for possible double login for some users and several seconds downtime close to the beginning and end of the maintenance):
- CourseLink and Gryph Mail
- Federated SSO and the federated services, for example, Pension Portal or Software Distribution
- RecruitGuelph and Student Housing websites
- SSO protected websites behind www.uoguelph.ca, intranet.uoguelph.ca, and news.uoguelph.ca
as these will be temporarily transitioned to our backup WAM/SSO cluster

Other WAM/SSO protected services including, for example, FRS, ECS, ImageNow, OpenEd Grade portal, Hospitality applications, departmental webservers in Physics, College of Arts, Physical Resources will be unavailable for about two hours during the maintenance, most likely between 5 AM and 7 AM.
Posted on Sep 21, 16:48 EDT
Central Directory Maintenance Sep 26, 06:00-08:00 EDT
On Tuesday, September 26th between 6:00am to 8:00am, CCS will be performing maintenance on the Central Directory service. No downtime or service impact is expected during this time.

The Central Directory provides authentication services to many services on campus, including (but not limited to): WebAdvisor, Office 365, and Courselink. During this maintenance, the directory software will be patched to the latest version.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/help.
Posted on Sep 21, 14:04 EDT
On Tuesday, September 26th between 6:00am and 8:00am. CCS will continue performing maintenance on Data Centre network infrastructure, this maintenance is to pre-provisioning networking component to the VMWare infrastructure. No service interruption is expected during the maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/help.
Posted on Sep 21, 08:58 EDT
Past Incidents
Sep 22, 2017

No incidents reported today.

Sep 21, 2017
Resolved - The Central Directory service is stable and measures have been put in place to help prevent a similar outage in the future.
Sep 21, 14:08 EDT
Update - Another brief outage occurred from 12:06pm to 12:07pm, at which time the service was restored. We are still investigating the cause of these outages.
Sep 20, 13:18 EDT
Monitoring - This morning, Wednesday September 20th, between 9:49am and 10:03am, the Central Directory service experienced an outage which caused authentication to any University of Guelph services that rely on the Central Directory or SSO for authentication to fail. This includes WebAdvisor, Courselink, and Office 365. Any account that had already authenticated to a service prior to the outage would not have been impacted. As well, any account that had already authenticated to SSO this morning prior to the outage and that still had an active session would have been able to access other SSO protected services during the outage.

CCS restored the Central Directory service at 10:03am and is currently monitoring the service to ensure it remains healthy. We are also in the process of investigating the root cause of the outage.
Sep 20, 11:04 EDT
Completed - The scheduled maintenance has been completed.
Sep 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 EDT
Scheduled - On Thursday, September 21, from 6:00am to 8:00am, CCS will be performing vendor recommended software updates to the campus wireless systems to address known bugs. Short interruptions of WiFi services are expected during this maintenance window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Sep 15, 16:20 EDT
Completed - The scheduled maintenance has been completed.
Sep 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 EDT
Scheduled - CCS and Communications & Public Affairs will perform software updates for news.uoguelph.ca and brandguide.uoguelph.ca during the regular maintenance window on September 21st, 2017.
Sep 20, 15:50 EDT
Completed - The scheduled maintenance has been completed.
Sep 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 EDT
Scheduled - On Thursday, September 21st between 6:00am and 8:00am. CCS will be performing maintenance on Data Centre network infrastructure, this maintenance is to pre-provisioning networking component to the VMWare infrastructure. No service interruption is expected during the maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/help.
Sep 15, 09:02 EDT
Sep 19, 2017
Completed - Accidently left this open for an extended period of time, the planned maintenance was completed as scheduled.
Sep 19, 18:01 EDT
Scheduled - On Friday, September 1st between 7:00am and 7:30am, CCS will be preforming maintenance on the data centre load balancer. This change will address an issue which is causing web forms to time out much sooner than they should. No service outage is expected.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Aug 31, 15:35 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:00 EDT
Scheduled - On Tuesday, September 19th between 6:00am and 8:00am. CCS will be performing maintenance on Data Centre network infrastructure, this maintenance is to pre-provisioning networking component to the VMWare infrastructure. No service interruption is expected during the maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/help.
Sep 15, 09:01 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:00 EDT
Scheduled - On Tuesday, September 19, from 6:00 AM to 8:00 AM, CCS will be performing maintenance on the https://www.uoguelph.ca/directory site. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Sep 12, 15:34 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:00 EDT
Scheduled - On Tuesday September 19 between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management and Web Gateway services (software configuration). No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Sep 14, 21:54 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:00 EDT
Scheduled - On Tuesday, September 19, from 6:00 to 8:00 AM, CCS will be performing maintenance on the campus backbone network to improve visibility and security. No service interruption is expected during the maintenance window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Sep 14, 14:13 EDT
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Completed - The scheduled maintenance has been completed.
Sep 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 EDT
Scheduled - On Thursday September 14th,2017 from 6:00 AM to 8:00 AM, CCS will be performing vendor recommended software upgrade on the campus DNS and DHCP servers to address security vulnerability. No service interruption is expected during the maintenance window.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Sep 11, 13:57 EDT
Completed - The scheduled maintenance has been completed.
Sep 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 EDT
Scheduled - During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Sep 11, 11:39 EDT
Completed - Colleague has been updated to version 5.3.1 and services are back online.

If you encounter any issues as a result of this maintenance please contact the CCS Student Information Systems team via 58888help@uoguelph.ca.
Sep 14, 06:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 EDT
Scheduled - On Thursday, September 14th between 6:00 a.m. and 8:00 a.m. CCS will be updating Colleague UI to the latest version to apply some bug fixes and feature enhancements.

Anyone logged in to Colleague UI when the update takes place will experience a brief interruption to service and will need to reconnect.

If you have any questions or comments about this maintenance please contact the CCS Student Information Systems team via 58888help@uoguelph.ca.
Sep 12, 13:07 EDT
Sep 13, 2017

No incidents reported.

Sep 12, 2017
Completed - The scheduled maintenance has been completed.
Sep 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 06:00 EDT
Scheduled - The password management services (Password Change and Password Insurance) will have minor user interface changes applied during the maintenance window. No noticeable service interruption is expected.
If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Sep 11, 11:55 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 06:00 EDT
Scheduled - On Sep 12th 2017, between 6am and 8am EST, CCS will be performing changes on Campus NAC (Network Access Control) system in order to comply with NAC vendor recommended specification.

No service interruption is expected during the maintenance window.

If you have any question or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Sep 11, 15:35 EDT
Completed - Maintenance was successful and the services are available again.
Sep 12, 07:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 06:00 EDT
Scheduled - Please note that the ImageNow server will be taken offline for maintenance during this window. Neither ImageNow nor WebNow will be available during this time. Please contact pkopacz@uoguelph.ca with questions or concerns
Sep 5, 14:55 EDT
Sep 11, 2017
Completed - The scheduled maintenance has been completed.
Sep 11, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:00 EDT
Scheduled - On Monday, September 11, from 6:00pm to 6:30pm, CCS will be performing emergency maintenance on one wireless controller as recommended by vendor. A brief wireless service interruption is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Sep 11, 15:31 EDT
Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.