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Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Residence Network Switch Upgrade Jul 19, 06:00-08:00 EDT
On Thursday, July 19, between 6:00am and 8:00am, CCS will be performing vendor recommended network switch firmware upgrades at the following residence buildings: Johnston(residence sections only), Watson, Mills, Maids, Lambton, Lennox/Addington. Network services will be unavailable for approx.15 minutes while the upgrades are being applied but will re-establish automatically after.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Jul 13, 11:31 EDT
CCS will perform a Tier 2 Maintenance of the Web Access Management/Single Sign On (WAM/SSO) . No service interruption is expected. If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Posted on Jul 13, 10:09 EDT
CCS will perform a Tier 2 Maintenance of the Web Access Management/Single Sign On (WAM/SSO) . No service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Posted on Jul 13, 10:13 EDT
Past Incidents
Jul 18, 2018

No incidents reported today.

Jul 17, 2018
Resolved - Cisco has not determined root cause, however services have now been stable for 4 days.
CCS will continue to work with the vendor but we will mark this as resolved as there has been no sign of a repeat occurrence.
Jul 17, 19:09 EDT
Monitoring - Cisco has provided us with an update that they are still analyzing the log files. Due to the complexity of the data, they don't expect to have an answer for us until Monday.

Services on the secondary firewall have remained stable. No further performance degradation is expected.
Additional updates will be provided next week.
Jul 13, 16:13 EDT
Update - While we continue to look for root cause with Cisco, service remained stable throughout the afternoon.
Jul 13, 14:24 EDT
Update - We have failed over services to the backup internet firewall and performance has noticeably picked up. At this point services should begin to work normally again. We continue to work with Cisco on the investigation of the primary firewall to determine root cause and correct the problem.
Jul 13, 11:09 EDT
Update - The internet issue is affecting service at the Guelph campus but also connectivity to Ridgetown and Guelph Humber. We have involved Cisco and continue to look for root cause.
Jul 13, 10:19 EDT
Update - We are continuing to investigate this issue.
Jul 13, 10:02 EDT
Investigating - We are experiencing slow internet connection as of approximately 9..30 am. We are currently investigating the root cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page every hour until resolution of the issue. We appreciate your patience and support as we work to resolve this issue.
Jul 13, 09:53 EDT
Completed - The scheduled maintenance has been completed.
Jul 17, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:00 EDT
Scheduled - Microsoft has notified CCS that Skype for Business is undergoing maintenance. on July 17th between 4pm and 6pm. Interruption in service is expected. They have supplied the following description:

During this time, users will experience limited functionality and will be unable to perform actions that change the state of the user (create new group, create new meetings, changing presence). However, messaging/calling should still work and the ability to join previously activated meetings should not be impacted. The expected time of impact will be 60 minutes or less.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jul 13, 16:35 EDT
Completed - The scheduled maintenance has been completed.
Jul 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:30 EDT
Scheduled - On Tuesday, July 17 and July 24, from 5:30am to 8:00am, CCS will be installing system patches to the campus wireless authentication systems. No service interruption is expected during this maintenance window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jul 11, 09:19 EDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018
Completed - The scheduled maintenance has been successfully completed. All secondary telephony systems are functioning.
Jul 14, 14:33 EDT
Update - Scheduled maintenance continues through Saturday. Additional updates will be provided as the work progresses.
Jul 14, 00:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 21:07 EDT
Scheduled - The Speech Attendant and Lab Services Paging are undergoing maintenance. 20 hours interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jul 12, 19:54 EDT
Completed - The scheduled maintenance has been completed. Telephone service to the Guelph and Ridgetown campuses is available.
Jul 14, 00:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 21:06 EDT
Scheduled - The Telephony Service at the Guelph and Ridgetown campuses is undergoing maintenance. 3 hours interruption in service is expected.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Jul 12, 19:48 EDT
Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 05:00 EDT
Scheduled - CCS Systems Management has scheduled a maintenance window for CCS vCenter Server 6-8AM this Thursday, Jul. 12, 2018. This is to renew the certificates of our vCenter server. We have worked with vendor to find a workaround for the issue we had last time. During the maintenance, vCenter server may not be accessible, but all VM servers running in CCS VM Infrastructure should not be impacted.

For any questions or concerns, please contact us through CCS Help Centre at extension 58888 or 58888help@uoguelph.ca
Jul 12, 04:56 EDT
Completed - The scheduled maintenance has been completed.
Jul 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 04:01 EDT
Scheduled - On Thursday July 12th between 4 AM and 8 AM, CCS will be performing a Tier 2 maintenance of the Federated Web SSO. No service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Jul 9, 16:44 EDT
Completed - The scheduled maintenance has been completed.
Jul 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 05:00 EDT
Scheduled - On Thursday July 12, from 5:00 AM to 8:00 AM, CCS will install the latest security updates in preparation for the upcoming telephony upgrade.
Telephony Services will be available during the maintenance, however users with voicemail accounts will not be able to leave or retrieve messages while the voicemail system is undergoing maintenance. All existing saved messages and preferences will be preserved and will be available again once the maintenance has been completed.
If you have questions regarding this maintenance please contact the Help Centre at 58888help@uoguelph.ca.

The updates will be posted at https://uoguelph.statuspage.io
Jul 8, 14:24 EDT
Completed - The scheduled maintenance has been completed.
Jul 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 06:01 EDT
Scheduled - On Thursday, July 12, between 6:00am and 8:00am, CCS will be performing vendor recommended network switch firmware upgrades at the East Residence and South Residence Cove buildings. Network services will be unavailable for approx.15 minutes while the upgrades are being applied but will re-establish automatically after.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jul 5, 16:23 EDT
Jul 11, 2018

No incidents reported.

Jul 10, 2018
Completed - The scheduled maintenance has been completed.
Jul 10, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 05:00 EDT
Scheduled - On Tuesday July 10, from 5:00 AM to 8:00 AM, CCS will conduct maintenance on the residence voicemail systems to install the latest security updates in preparation for the upcoming telephony upgrade.

Telephony Services will be available during the maintenance, however users with voicemail accounts will not be able to leave or retrieve messages while the voicemail system is undergoing maintenance. All existing saved messages and preferences will be preserved and will be available again once the maintenance has been completed.
If you have questions regarding this maintenance please contact the Help Centre at 58888help@uoguelph.ca.

The updates will be posted at https://uoguelph.statuspage.io
Jul 8, 14:21 EDT
Jul 9, 2018
Resolved - Over the weekend a component of the backup infrastructure had partially failed, as a result about 30% of the backup jobs did not complete. We have identified the root cause and have taken corrective actions, we expect the backup jobs to proceed as normal tonight.

Should you have any questions please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day. We appreciate your patience and support.
Jul 9, 16:49 EDT
Jul 8, 2018

No incidents reported.

Jul 7, 2018
Completed - The scheduled maintenance has been completed.
Jul 7, 09:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 06:00 EDT
Scheduled - Colleague UI and WebAdvisor will be unavailable from 6 a.m. to 12 p.m. on Saturday, July 7 due to scheduled maintenance.

If you have any questions or comments about this maintenance please contact the CCS Student Information Systems team at 58888help@uoguelph.ca.
Jul 5, 14:11 EDT
Jul 6, 2018
Resolved - Services are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Jul 6, 14:04 EDT
Investigating - We are experiencing an issue with the ListServ server as of approximately 11am. We are currently investigating the root cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page every 1 hours until resolution of the issue. We appreciate your patience and support as we work to resolve this issue.
Jul 6, 13:53 EDT
Jul 5, 2018
Completed - The scheduled maintenance has been completed.
Jul 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 06:01 EDT
Scheduled - CCS Systems Management has scheduled a maintenance window for CCS vCenter Server 6-8AM this Thursday, Jul. 5, 2018. This is to renew the certificates of our vCenter server. During the maintenance, vCenter server may not be accessible, but all VM servers running in CCS VM Infrastructure should not be impacted.

For any questions or concerns, please contact us through CCS Help Centre at extension 58888 or 58888help@uoguelph.ca
Jul 5, 05:55 EDT
Completed - The scheduled maintenance has been completed.
Jul 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 06:01 EDT
Scheduled - On Thursday, July 5, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One brief interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Jun 27, 14:15 EDT
Completed - The scheduled maintenance has been completed.
Jul 5, 07:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 06:01 EDT
Scheduled - On Thursday, July 5th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switch in the OVC Main Animal Holding. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Jun 29, 14:44 EDT
Jul 4, 2018

No incidents reported.