All Systems Operational

About This Site

Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Drupal Website Maintenance May 30, 06:00-08:00 EDT
During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on May 26, 10:20 EDT
On Tuesday May 30th between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services. No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Posted on May 25, 15:46 EDT
On Tuesday, May 30th, from 6:00am to 8:00am, CCS will be replacing the Network switch in the MacDonald Institute, and expanding the network switch in MacDonald Stewart Hall Addition. During this maintenance the Phone and Wired/Wireless network services will be unavailable to MacDonald Institute, MacDonald Stewart Hall and MacDonald Stewart Hall Addition.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on May 25, 13:16 EDT
Encryption Service May 30, 13:00-15:00 EDT
On Tuesday May 30th from 1 PM to 3 PM, CCS will be performing Tier 2 Maintenance (software updates) of the Encryption service. The Auto-boot service will be unavailable and new encryption software installations should not be performed during this time.

We will send an update once the maintenance is complete and again when new installations packages are available.

If you have any questions or comments about this maintenance please contact CCS via 58888help@uoguelph.ca.
Posted on May 26, 15:24 EDT
On Thursday June 1st between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services. No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Posted on May 25, 15:47 EDT
Past Incidents
May 29, 2017

No incidents reported today.

May 28, 2017

No incidents reported.

May 27, 2017

No incidents reported.

May 26, 2017
Completed - The scheduled maintenance has been completed.
May 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 23:00 EDT
Scheduled - Rogers will be performing network maintenance from Thursday May 25th 11 PM to Friday 26th 6 AM. The Networking service at Turf Grass Institution and Library Annex, and Telephony service at Turf Grass Institution will be affected for a duration of 120 minutes.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
May 15, 10:44 EDT
May 25, 2017
Completed - The scheduled maintenance has been completed.
May 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 06:00 EDT
Scheduled - CCS will be completing the upgrade of SSO (single sign-on) components for our web hosting service between 6:00am and 8:00am Thursday May 25. No interruption in Web or Single Sign-On services are expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 19, 11:42 EDT
Completed - The scheduled maintenance has been completed.
May 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 06:00 EDT
Scheduled - During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 23, 09:05 EDT
Completed - The scheduled maintenance has been completed.
May 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 06:00 EDT
Scheduled - On Thursday May 25th between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services. No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
May 18, 21:47 EDT
Completed - The scheduled maintenance has been completed.
May 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 06:00 EDT
Scheduled - On Thursday, May 25th, from 6:00am to 8:00am, CCS will be replacing a number of Network switches in the Summerlee Science Complex and J.D. MacLachlan buildings. During this maintenance the Phone and Wired/Wireless network services will be unavailable to the following areas:

Summerlee Science Complex - rooms 1401-1429, 1442-1468, 2401-2429, 2441-2468, 3401-3429, 3441-3467, 4401-4429, 4441-4467
J.D. MacLachlan building - entire building


If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
May 19, 13:12 EDT
May 24, 2017

No incidents reported.

May 23, 2017
Completed - The scheduled maintenance has been completed.
May 23, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 06:00 EDT
Scheduled - On Tuesday May 23rd between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services. No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
May 18, 21:46 EDT
May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017
Completed - The scheduled maintenance has been completed.
May 20, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 EDT
Scheduled - On Saturday May 20th, from 12:01 am to 3:00 am, CCS will be performing vendor recommended software upgrades on UoG's Ironport anti-spam email appliances. The vendor recommends two consecutive upgrades on the appliances to be completed within the same maintenance window. An interruption of mail service is not expected.
If you have any questions, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
May 10, 09:00 EDT
May 19, 2017
Completed - The scheduled maintenance has been completed.
May 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:00 EDT
Scheduled - During this maintenance window, CCS will apply software updates to University of Guelph home page http://www.uoguelph.ca. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 18, 15:33 EDT
May 18, 2017
Completed - The scheduled maintenance has been completed.
May 18, 18:56 EDT
Verifying - Verification is currently underway for the maintenance items.
May 18, 18:38 EDT
Update - The upgrade is taking longer than anticipated but still progressing well.
May 18, 18:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:00 EDT
Scheduled - A critical vulnerability has been identified by our NAC(Network Access Control) System vendor.
In order to fix this vulnerability, CCS will be performing a vendor recommended software upgrade on the NAC system today between 5pm and 6pm EST.
A system reboot is required to apply the upgrade.
During the reboot, requests for access to UoG’s guest WiFi network will not be processed for approx. 15 minutes.
Guest accounts that were approved previous to the maintenance will continue to work.
This maintenance does not affected any other service.
If you have any question or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
May 18, 14:25 EDT
Completed - The scheduled maintenance has been completed.
May 18, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 EDT
Scheduled - On Thursday, May 18 between 6:00 am to 8:00 am, CCS will be performing software upgrades on the campus VPN server to improve stability and address security vulnerabilities. One small service interruption is expected during this maintenance window.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca.
May 15, 12:08 EDT
Completed - The scheduled maintenance has been completed.
May 18, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 EDT
Scheduled - CCS will be performing maintenance on the SSO (single sign-on) components of our web hosting service, and applying security enhancements to the University Website between 6:00am and 8:00am Thursday May 18. No interruption in web services or SSO are expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 11, 14:26 EDT
May 17, 2017

No incidents reported.

May 16, 2017
Completed - The scheduled maintenance has been completed.
May 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 EDT
Scheduled - CCS will be performing maintenance on the SSO (single sign-on) components of our web hosting services and applying security enhancements to the University Website between 6:00am and 8:00am Tuesday May 16. No interruption in web services or SSO are expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 11, 14:23 EDT
Completed - The scheduled maintenance has been completed.
May 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 EDT
Scheduled - During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
May 11, 11:46 EDT
Completed - The scheduled maintenance has been completed.
May 16, 07:01 EDT
Scheduled - On Tuesday, May 16, from 6:00am to 8:00am, CCS will be performing database maintenance on wireless authentication servers. No service interruption is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
May 12, 09:58 EDT
May 15, 2017
Resolved - The root cause of the VMware infrastructure issue has been identified and steps taken to prevent recurrence.

Thanks for your patience on morning of May 14th while we investigated and implemented the workaround to restore service.
May 15, 13:02 EDT
Monitoring - Restart of servers affected by this morning VMWare infrastructure issue has been completed. Services depending on these servers should have returned to normal.

We will continue to monitor these servers and services to watch for recurrence or related issues.
May 14, 11:49 EDT
Identified - We have implemented a workaround for this morning’s VMWare infrastructure issues. Virtual servers are being restarted however this will take some time to complete. Any services impacted by this issue should return to normal as servers come back online. We anticipate that this will be completed by noon hour today and we will post an update at that time.
May 14, 11:39 EDT
Investigating - We are investigating an issue this morning in the VMWare infrastructure environment. There are a variety of Servers which are affected, they are either down or their performance is degraded. An update will be provided before noon.
May 14, 09:50 EDT
Resolved - The incident prevented call centre users from following regular procedures to open or close queues. All call centre queues were up and available at the time of the disk space issue. Closing this incident.
May 15, 09:58 EDT
Monitoring - We have verified that there is an issue with the phone system however the impact is limited in scope to telephone queue functionality i.e. call centre queues. A workaround has been implemented.

The ability to call in and call out was not affected by this issue,
May 14, 10:48 EDT
Investigating - We are investigating reports of issues with the telephone service.
May 14, 10:01 EDT