Identified - This morning at around 9:40am we experienced a VMWare hardware server failure. About 30 virtual servers were affected, these were automatically restarted on alternate hardware. As a result a variety of services responded intermittently or slowly. We believe all servers have been restored. A list of servers affected has been distributed to the ITSIG mailing list.

For any query or concern, please feel free to contact CCS Help Center at 58888 or 58888help@uoguelph.ca
Dec 14, 10:09 EST
Monitoring - This issue appears to be resolving itself, but any users still experiencing a DNS error or login issue from their home network to Office 365 are encouraged to contact the help center at extension 58888 or via email at 58888help@uoguelph.ca.
Dec 8, 09:33 EST
Investigating - Over the past week, a number of users have been reporting a DNS error attempting to access Office 365 from their home network. The problem seems to be contained to Mac users. Users that try to log in either see a loading page that does not connect if they are using Firefox or Safari, or in Chrome, see a DNS error trying to connect to login.microsoftonline.com.

We are currently investigating the issue with the team at Microsoft and hope to have it resolved soon. The Outlook desktop application for Mac appears to be unaffected by this connection issue. As a work-around, staff, faculty or students that are experiencing this issue can install the desktop application which should connect properly on or off campus, and will allow access to mail.
Nov 27, 10:10 EST

About This Site

Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Scheduled - CCS Systems Management has scheduled a maintenance for CCS vCenter Server during this Thursday's T2M, 6-8AM Nov. 23, 2017. The maintenance is to apply vendor updates to address some security vulnerabilities. During the maintenance, vCenter server may not be accessible, but all virtual servers running in the CCS Virtual Infrastructure should not be impacted.

For any query or concern, please feel free to contact CCS Help Center at 58888 or 58888help@uoguelph.ca
Nov 20, 10:16 EST
On Tuesday Dec 12th, from 6 to 8 am, CCS will be performing maintenance on the firewall appliances at Guelph Humber campus to confirm applied security configurations and ensure continuous, stable operations. No service interruption is expected during this maintenance window.

If you have any questions or comments about this maintenance, please contact CCS at 58888 or 58888help@uoguelph.ca.
Posted on Dec 6, 10:56 EST
During the T1M on December 16th between 5 AM and 12 PM, CCS will patch the database tier of the Oracle Access Manager (OAM) /Single Sign On service. There will be no change in functionality of the OAM/SSO service or any of the SSO-protected services.

We expect almost no noticeable impact on the following SSO-protected services (except for possible double login for some users and several seconds up to a minute downtime depending on the service close to the beginning and end of the maintenance window):
- CourseLink and Gryph Mail
- Federated SSO and the federated services, for example, Pension Portal or Software Distribution
- RecruitGuelph and Student Housing websites
- SSO protected websites behind www.uoguelph.ca, intranet.uoguelph.ca, and news.uoguelph.ca
as these will be temporarily transitioned to our backup OAM/SSO cluster.

Other WAM/SSO protected services including, for example, FRS, ECS, web tier for ImageNow, OpenEd Grade portal, Hospitality applications, OAM/SSO protected departmental webservers, e.g., in Physics or College of Arts will be unavailable for about 30 minutes also close to the beginning and the end of the maintenance.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Posted on Dec 7, 10:04 EST
During Tuesday December 19th Tier 2 Maintenance CCS will be enabling support for SMBv2 protocol on our network storage appliance. This change does not impact service. Objective of the change is to allow devices to connect to network storage using SMBv2 protocol.

Please contact CCS Help Center at x58888 or 58888help@uoguelph.ca with any questions or concerns.
Posted on Dec 6, 16:28 EST
Drupal Website Maintenance Dec 19, 06:00-08:00 EST
During this maintenance window, CCS will apply updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Dec 12, 10:22 EST
Wireless Maintenance Dec 19, 06:00-08:00 EST
On Tuesday, December 19, from 6:00am to 8:00am, CCS will be performing wireless maintenance to replace a faulty wireless controller. One quick service interruption in wireless is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Dec 14, 14:53 EST
Wireless Maintenance Dec 21, 06:00-08:00 EST
On Thursday, December 21, from 6:00am to 8:00am, CCS will be performing wireless maintenance to replace a faulty wireless controller. One quick service interruption in wireless is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Dec 14, 14:54 EST
Past Incidents
Dec 14, 2017
Our wireless authentication servers experienced technical issues from 9:22am to 9:38am which caused wireless connectivity issues. This issue has been resolved and we apologize for the inconvenience caused.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Dec 14, 09:54 EST
Completed - The scheduled maintenance has been completed.
Dec 14, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 06:01 EST
Scheduled - Hello Team,

Please be aware that on Thursday, December 14th (6AM-8AM), CCS will be performing necessary changes to vCommander service. During this maintenance, the vCommander/vPortal service will be unavailable as we are required to take the servers down.

If you have any questions or concerns about this maintenance, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca

Thanks
Dec 8, 15:08 EST
Dec 13, 2017

No incidents reported.

Dec 12, 2017
Completed - The scheduled maintenance has been completed.
Dec 12, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 06:01 EST
Scheduled - On Tuesday December 12 between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services. No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Dec 7, 10:09 EST
Completed - The scheduled maintenance has been completed.
Dec 12, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 06:01 EST
Scheduled - During this maintenance window, CCS will apply updates to the U of G Home Page, News, Intranet, and Brand Guide websites. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Dec 7, 14:27 EST
Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 7, 2017
Completed - The scheduled maintenance has been completed.
Dec 7, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 06:00 EST
Scheduled - On Thursday, Dec 7th 2017, between 6am and 8am, CCS will be performing software updates on our Guest Internet NAC(Network Access Control) systems.

The maintenance is required in order to keep our NAC secure and up to date.

Access to the Guest Portal may be impacted for a brief period of time while the updates are being applied.

Guest users, already approved and connected prior to Thursday morning, will continue to be able to login.

If you have any question or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca
Dec 6, 15:31 EST
Dec 6, 2017

No incidents reported.

Dec 5, 2017
Completed - The scheduled maintenance has been completed.
Dec 5, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:00 EST
Scheduled - During this maintenance window, CCS will apply software updates to the U of G News, Intranet, and Brand Guide websites. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Dec 1, 14:59 EST
Dec 4, 2017
Resolved - With assistance of the vendor we were able to isolate and correct the problem. Wireless services have been fully restored as of 11.50 am. We will continue to monitor the situation to ensure services remain stable.
Dec 4, 12:17 EST
Update - We continue to work on the issue regarding wireless services in Guelph Humber. We have reach out to the vendor for additional support and root cause analysis. While we are working on this with the highest priority, we unfortunately do not have an ETA for resolution yet. Our apologies for the inconvenience this may be causing.
Dec 4, 11:39 EST
Identified - We have received alerts that wireless services at Guelph Humber are currently unavailable. We have identified the issue and are currently working to resolve the issue.
Dec 4, 10:22 EST
Dec 3, 2017

No incidents reported.

Dec 2, 2017
Completed - The scheduled maintenance has been completed.
Dec 2, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 00:00 EST
Scheduled - On Saturday, December 2nd, from 12:01 AM to 3:00 AM, CCS will be performing an emergency maintenance on Data Centre Load Balancer to address one critical SSL vulnerability.

No service interruption is expected during this window, if you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Nov 28, 16:08 EST
Dec 1, 2017

No incidents reported.

Nov 30, 2017
Resolved - Services have been operational and stable since they recovered after the power issue.
Nov 30, 14:52 EST
Monitoring - All switches have successfully recovered and services have been fully restored at all locations.
We will continue to monitor the environment to ensure service stability.
Nov 30, 12:20 EST
Investigating - We have received alerts from some switches around campus that could indicate power related problems.
Network connectivity and telephony services in the following locations is affected: East Residence, McKinnon, Johnston Hall, McNaughton.
Several devices have since recovered and services have restored. We are monitoring the remaining devices but hope that services will be fully available again at the aforementioned locations shortly.
Nov 30, 11:45 EST
Completed - The scheduled maintenance has been completed.
Nov 30, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 06:01 EST
Scheduled - On Thursday, November 30, from 6:00 AM to 8:00 AM, CCS will be performing maintenance on the campus telephony servers. During this time, a vendor recommended updates will be installed. No interruption of voicemail and call processing services is expected during this time.
For updates on this and other CCS maintenance activities and system announcements, please visit: uoguelph.statuspage.io.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Nov 27, 16:04 EST
Completed - The scheduled maintenance has been completed.
Nov 30, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 06:01 EST
Scheduled - During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Nov 27, 15:45 EST