All Systems Operational

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Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Internet Connectivty   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2018
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:00 EST
Scheduled - On Thursday, February 22, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One short interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Feb 16, 14:15 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:00 EST
Scheduled - On Thursday, February 22nd, from 6:00am to 8:00am, CCS will be preforming minor maintenance on the campus network core switches. No service interruption is expected during this maintenance.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Feb 20, 12:49 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:00 EST
Scheduled - On Thursday, February 22nd, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switches in the H.L. Hutt building. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Feb 16, 14:18 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:00 EST
Scheduled - During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Feb 20, 13:20 EST
Feb 21, 2018
Resolved - The network switch logs have been reviewed, and there was nothing found that looked suspicious.
Feb 21, 15:14 EST
Monitoring - This issue was resolved at 10:45 am, however, we are still trying monitoring the network switch to identify the root cause.
Feb 21, 11:07 EST
Update - This issue was resolved at 10:45 am, however, we are still trying to identify the root cause.
Feb 21, 11:05 EST
Investigating - CCS is investigating reported network connectivity issues in the Food Science Building. Currently the location does not have access to campus resources or the internet. Phone service are operating as normal. We do not have an ETA for resolution but are working on this problem with the highest priority
Feb 21, 10:41 EST
Feb 20, 2018
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:00 EST
Scheduled - On Tuesday, February 20, from 6:00am to 8:00am, CCS will be performing maintenance on the wireless networks in the MacNaughton Building. One short interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Feb 15, 14:43 EST
Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018
Completed - All testing has been completed as of 1.44 am.
The maintenance has been successful. No further system impact is expected.
Feb 17, 01:54 EST
Verifying - Internet Services are re-established ahead of schedule as of 1 am.
We are still conducting functionality testing, so services may still experience brief outages in the next little while.
Feb 17, 01:17 EST
Update - Initial configuration and cut-over has been completed. We are now conducting functionality testing to ensure everything works as desired. Internet services remain unavailable.
Maintenance is currently ahead of anticipated schedule.
Feb 17, 00:46 EST
Update - The scheduled perimeter firewall maintenance is in progress.
Internet services will be unavailable while we are replacing the old models for NextGen appliances.
At this time we expect internet services to be available at approx. 2 am.
Updates will be provided when they become available.
Feb 17, 00:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:00 EST
Update - This maintenance has been rescheduled to Saturday Feb 17th, from midnight to 4:30 AM to minimize the impact.
Feb 5, 14:31 EST
Scheduled - On Saturday Feb 17th, from midnight to 4:30 AM, CCS will perform Tier 1 Maintenance to replace the current campus Internet firewall with a new Next Gen platform. The new hardware will enhance the University’s security posture and will integrate with other appliances that have been, or will be, introduced as part of the multi-year security roadmap initiative.

Due to the nature of the maintenance, a 2 hour interruption of Internet services is expected during this maintenance window. Services such as UoG’s web sites, e-mail, etc. will not be available from off-campus. Users residing on campus will not be able to browse the internet but can access on-campus resources, including services at the CCS Data Center. Telephony services will be available throughout the entire maintenance window.

If you have any questions of concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Feb 1, 10:40 EST
Feb 16, 2018

No incidents reported.

Feb 15, 2018
Completed - The maintenance has been completed.
Feb 15, 21:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 19:31 EST
Scheduled - On Thursday February 15th between 7:30 PM and 10 PM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services (service configuration and restart to resolve an internal service issue). No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Feb 15, 19:18 EST
Resolved - Root cause of this incident has been determined and addressed. Access to OWA for all users is fully restored.
Feb 15, 09:35 EST
Investigating - We have had isolated reports of clients receiving "Gateway Time-Out Error" when accessing Outlook Web Access. We are investigating to determine the impact of this error.

If you receive this error, please report to CCS IT Helpdesk.
Feb 15, 07:13 EST
Completed - Maintenance was completed.
Feb 15, 09:25 EST
Scheduled - CCS Systems Management has scheduled a maintenance for CCS vCenter Server during this Thursday's T2M, 6-8AM Nov. 23, 2017. The maintenance is to apply vendor updates to address some security vulnerabilities. During the maintenance, vCenter server may not be accessible, but all virtual servers running in the CCS Virtual Infrastructure should not be impacted.

For any query or concern, please feel free to contact CCS Help Center at 58888 or 58888help@uoguelph.ca
Nov 20, 10:16 EST
Completed - The scheduled maintenance has been completed.
Feb 15, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 06:00 EST
Scheduled - On Thursday, February 15, from 6:00am to 8:00am, CCS will be performing maintenance on the wireless networks in the MacNaughton Building. One short interruption in wireless service is expected during this window.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Feb 12, 14:03 EST
Completed - The scheduled maintenance has been completed.
Feb 15, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 06:00 EST
Scheduled - On Thursday, February 15th, between 6AM and 8AM, CCS will upgrade the firmware on some telephone sets in preparation for the phone system upgrade. The Cisco IP phone 7942/62 and 7911 series will be upgraded. These phones are primarily deployed at Ridgetown (7942/62) and at the Guelph Residences (7911). At the Guelph campus the vast majority of phones are 7940/60 for which no firmware upgrade is required, as such there should only be minor impact to business operations. During the upgrade process, the affected phones will restart, download and install the software and restart again. During this time, network connectivity will be lost, and the phones will be unavailable for approximately 5-10 minutes. We suggest you close all applications and shutdown your computers if they connect to phones before the upgrade. Calls in progress will not be interrupted during this process and the upgrade will begin when the call has ended. After the upgrade, some phone settings will be reset, including the missed, received and placed calls logs.
Feb 12, 14:59 EST
Completed - The scheduled maintenance has been completed.
Feb 15, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 06:00 EST
Scheduled - On Thursday, February 15th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switches in the Hersey building. During this maintenance there will be one very short outage to the Phone and Wired/Wireless network services.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Feb 12, 15:12 EST
Completed - The scheduled maintenance has been completed.
Feb 15, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 06:00 EST
Scheduled - On Thursday, February 15, from 6:00am to 8:00am, CCS will be performing maintenance on wireless networks in the Lambton Hall. One short interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Feb 9, 16:11 EST
Feb 14, 2018

No incidents reported.

Feb 13, 2018
Completed - The scheduled maintenance has been completed.
Feb 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:00 EST
Scheduled - Please be aware that on Tuesday, February 13th (6AM-8AM), CCS will be performing necessary upgrades to vCommander service. During this maintenance, the vCommander/vPortal service will be unavailable as we are required to take the servers down.

If you have any questions or concerns about this maintenance, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca

Thanks.
Feb 5, 13:24 EST
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018
Completed - The scheduled maintenance has been completed.
Feb 8, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 06:00 EST
Scheduled - CCS will be performing maintenance on the Federated Access Management (Shibboleth) service between 6:00am to 8:00am on Thursday, February 8th, 2018. During the maintenance, we will be testing a new version of our federated access management software. The service itself should remain functional during the testing, but limited downtime may occur.

The Federated Access Management service provides authentication to many online campus services, including (but not limited to): Gryph Mail (Office 365), Software Distribution, Off-Campus Library Access, Library Course Reserve, GryphLife, and Gartner.

For more information, please contact the CCS Help Centre by calling 519-824-4120 extension 58888 or emailing 58888help@uoguelph.ca or visiting https://www.uoguelph.ca/ccs/help.
Feb 2, 16:36 EST
Completed - The scheduled maintenance has been completed.
Feb 8, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 06:00 EST
Scheduled - On Thursday, February 8th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switches in the Food Science building. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Feb 2, 10:02 EST
Completed - The scheduled maintenance has been completed.
Feb 8, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 06:00 EST
Scheduled - On Thursday, Feb 8, between 6:00 am to 8:00 am, CCS will be performing software upgrade on the campus VPN servers to address a critical security vulnerability. A brief service interruption is expected during this maintenance window.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca.
Feb 7, 14:07 EST