Update - We are still working with the vendor on the identification of root cause and resolution of the issue.
Guest access requests continue to be available on the backup server. We will provide updates on progress once they become available.
Sep 20, 11:29 EDT
Update - The Sponsor Page for Guest Wifi has been restored by switching the service to the backup server. CCS is still working with the vendor on identifying the root cause to bring the service back to the original server.
Sep 18, 14:02 EDT
Investigating - CCS is aware the campus Guest wifi sponsor page is not working at this moment. We are working on resolving the issue. We apologize for the inconvenience .
Sep 18, 11:05 EDT

About This Site

Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance
Wireless Maintenance Oct 17, 06:00-08:00 EDT
On Tuesday, October 17, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One short interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Posted on Oct 13, 12:00 EDT
Personal Web Hosting Maintenance Oct 19, 06:00-08:00 EDT
During this maintenance window, CCS will disable personal web sites for students and alumni. For more information on this service change, please refer to the CCS website (https://www.uoguelph.ca/ccs/service/personal-web-hosting/memo-to-students-re-end-of-support).

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Oct 16, 11:55 EDT
WebNow server maintenance Oct 19, 06:00-08:00 EDT
Please be aware that we will be performing maintenance on the WebNow servers between the hours of 6am and 8am on Thursday, October 19th. WebNow will not be accessible during this window but ImageNow on the desktop will continue to be available.
Posted on Oct 11, 12:57 EDT
On Thursday October 19th, from 6:00AM to 7:00AM. One of the university's Internet Service Providers (ISP) will be performing network maintenance. Internet access traffics will be handled by redundant ISPs, no Internet service interruption is expected to all campus users.

If you have any questions or concerns, please contact the CCS Help Centre at 58888help@uoguelph.ca or extension 58888.
Posted on Oct 13, 12:03 EDT
Drupal Website Maintenance Oct 19, 06:00-08:00 EDT
During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Posted on Oct 17, 11:16 EDT
Telephone System Maintenance Oct 19, 06:00-08:00 EDT
On Thursday, October 19 (6 AM to 8 AM), CCS will be performing the following maintenance activities:

Vendor required software upgrades will be applied to telephony equipment servicing off-campus calls as well as audio conferencing. No interruption in service is expected, however, calls in progress may need to be disconnected to ensure the maintenance can be completed during the allotted time. Please Note: This maintenance window was original scheduled for Oct 12 but was cancelled due to technical issues.

Vendor required telephone firmware will be installed on telephony servers in preparation for testing. No interruption in service is expected. No actual phone firmware upgrades will be taking place during this time.

For updates on this and other maintenance activities, please visit http://uoguelph.statuspage.io.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on Oct 13, 16:03 EDT
On Saturday October 21,2017 from 12:01 AM to 3:00 AM, CCS will be performing a vendor recommended major software upgrade on the campus DNS and DHCP servers to maintain a fully supportable environment. The current software version is approaching the end-of-support deadline.

No service interruption is expected during the maintenance window.

We will be posting updates to CCS System Status web page during the maintenance.  A message will be also sent to ITSIG list once maintenance is complete and functionality has been verified.
 
For any questions or concerns ,  please contact CCS Help Centre,  at x58888 or email 58888help@uoguelph.ca
Posted on Oct 16, 14:30 EDT
On Tuesday October 24th between 4 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services (software updates and configuration). No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Posted on Oct 18, 16:01 EDT
CCS will be performing maintenance on the Central Directory (LDAP) service between 6:00am and 8:00am on Tuesday, October 24th. No downtime is expected. During the maintenance CCS will be patching the software that provides the Central Directory service to the latest version.

For more information, please contact the CCS Help Centre by calling 519-824-4120 extension 58888 or emailing 58888help@uoguelph.ca or visiting https://www.uoguelph.ca/ccs/help.
Posted on Oct 18, 09:10 EDT
Telephone System Maintenance Oct 24, 06:00-08:00 EDT
On Tuesday, October 24 (6AM-8AM) and Thursday, October 26 (6AM-8AM), CCS will be performing maintenance on the telephony equipment servicing off-campus calls as well as audio conferencing. During this time, new hardware required to resolve compatibility issues will be installed and minor configuration changes needed to activate the new hardware will be applied. No interruption in service is expected.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on Oct 18, 16:14 EDT
Telephone System Maintenance Oct 26, 06:00-08:00 EDT
On Tuesday, October 24 (6AM-8AM) and Thursday, October 26 (6AM-8AM), CCS will be performing maintenance on the telephony equipment servicing off-campus calls as well as audio conferencing. During this time, new hardware required to resolve compatibility issues will be installed and minor configuration changes needed to activate the new hardware will be applied. No interruption in service is expected.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Posted on Oct 18, 16:18 EDT
Past Incidents
Oct 18, 2017

No incidents reported today.

Oct 17, 2017
Completed - The scheduled maintenance has been completed.
Oct 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 EDT
Scheduled - On Tuesday, October 17th between 6:00am and 8:00am. CCS will continue performing maintenance on Data Centre network infrastructure, this maintenance is to pre-provisioning networking component to the VMWare infrastructure. No service interruption is expected during the maintenance.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/help
Oct 5, 16:10 EDT
Completed - The scheduled maintenance has been completed.
Oct 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 EDT
Scheduled - CCS will be performing maintenance on the Central Directory and Change Your Password services. During this maintenance CCS will be enabling a password policy feature that will disable the ability to re-use an old password when changing a central login account password. No downtime is expected for the Central Directory service, but the Change Your Password application may be down for a couple of minutes.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/help.
Oct 11, 12:14 EDT
Completed - The maintenance was completed successfully and without incident.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Oct 17, 07:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 EDT
Scheduled - On Thursday, October 12 (6 AM to 8 AM) and Tuesday, October 17 (6 AM to 8 AM), CCS will be performing vendor required software upgrades on telephony equipment servicing off-campus calls as well as audio conferencing. No interruption in service is expected, however, calls in progress may need to be disconnected to ensure the maintenance can be completed during the allotted time.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Oct 6, 10:47 EDT
Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017
Resolved - Affected servers have been rolled-back to a pre-patch state and added back to the production cluster. Services continue to operate as desired and we have re-established full capacity.
Oct 12, 15:04 EDT
Update - We have resolved issues on one of the affected servers and brought it online, We are currently in process of fixing and bringing back online the remaining servers.
We appreciate your patience while we continue to work on this with the highest priority.
Oct 12, 13:08 EDT
Identified - We have been able to identify the root cause for the intermittent wireless authentication issues that were reported this morning. After regular scheduled patching of the authentication servers, some of them did not re-establish normal operations and were unable to process incoming requests. We have removed the affected servers from production to avoid failing logins. Some delays in wireless authentication may occur until we are able to bring the remaining servers back online, however requests should not time out or fail anymore. We appreciate your patience while we continue to work on this with the highest priority.
Oct 12, 10:01 EDT
Investigating - CCS is aware some users can not login to the campus secure wifi (SSID: bog-wifi-secure) since early this morning. We are working on identifying and resolving the issue. We apologize for the inconvenience. Other campus wifi services, including Guest Wifi and Eduroam, are not affected.
Oct 12, 09:11 EDT
Completed - The scheduled maintenance has been completed.
Oct 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 EDT
Scheduled - On Thursday, October 12, from 6:00am to 8:00am, CCS will be performing maintenance on wireless systems. One short interruption in wireless service is expected during this window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Oct 6, 14:03 EDT
Oct 11, 2017
Completed - Due to technical issues, this maintenance window has been cancelled. We will reschedule this activity once we have resolved the issue with the assistance of the vendor.
Oct 11, 21:41 EDT
Scheduled - On Thursday, October 12 (6 AM to 8 AM) and Tuesday, October 17 (6 AM to 8 AM), CCS will be performing vendor required software upgrades on telephony equipment servicing off-campus calls as well as audio conferencing. No interruption in service is expected, however, calls in progress may need to be disconnected to ensure the maintenance can be completed during the allotted time.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Oct 6, 10:46 EDT
One of wireless controller rebooted around 12:30pm which caused approximately five minutes wireless outage on some areas on campus. We are working with our vendor to investigate the root cause.
Oct 11, 13:40 EDT
Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017
Completed - The scheduled maintenance has been completed.
Oct 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 06:00 EDT
Scheduled - On Thursday, October 05, from 6:00 to 8:00 AM, CCS will be performing maintenance on the campus backbone network to improve visibility and security. No service interruption is expected during the maintenance window.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Oct 2, 16:24 EDT
Completed - The scheduled maintenance has been completed.
Oct 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 06:00 EDT
Scheduled - On Thursday, October 5th, from 6:00am to 8:00am, CCS will be preforming maintenance on the Network switch in the Food Science Addition building. During this maintenance the Phone and Wired/Wireless network services will be unavailable.

If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Oct 2, 09:35 EDT
Oct 4, 2017
Resolved - This incident has been resolved.
Oct 4, 18:13 EDT
Identified - One of wireless controller rebooted around 2:15pm which caused approximately five minutes wireless outage on some areas on campus. The service was restored at around 2:20pm. We will be investigating the root cause.
Oct 4, 15:04 EDT