Maestro Service Degradation: Maestro service not fully functional after yesterday's maintenance

Incident Report for U of G IT System

Resolved

Both Maestro and Listserv are now fully back online.

Unfortunately, we will need to take another crack at the same maintenance activities in the near future. We will share more information about that when we have a plan.

Thank you as always for your patience during this service interruption.

Posted Oct 18, 2024 - 11:09 EDT

Update

We are continuing to work on a fix for this issue. Next update will be at approximately 11:00 AM.

Posted Oct 18, 2024 - 10:09 EDT

Identified

The Maestro service is not fully functional after yesterday's maintenance window: https://uoguelph.statuspage.io/incidents/xftr0tsj5dcw

Please avoid using Maestro until further notice.

We have identified the cause of the issue; however, services remain impacted.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 10:00 AM.

We appreciate your patience and support as we work to resolve this issue.

Posted Oct 18, 2024 - 08:57 EDT