CCS Service Interruption: External Connectivity (including VPN & Website access)

Incident Report for U of G IT System

Resolved

Services have remained stable since they re-established on Thursday. Closing this incident.

Posted Oct 17, 2020 - 00:19 EDT

Monitoring

All services have been restored and should operate normally again.
This includes VPN, internet access & access to UofG websites.
We will continue to monitor the infrastructure to ensure services remain stable.

Posted Oct 15, 2020 - 13:22 EDT

Investigating

We have received reports that some users have lost their VPN connectivity as of approximately 12:30 pm.
CCS is currently investigating the cause of this issue and has dispatched an analyst on-site to troubleshoot.

We appreciate your patience and support as we work to resolve this issue.

Posted Oct 15, 2020 - 12:44 EDT