Microsoft has identified the issue and resolved the issue with Sharepoint access. Service is now back to normal.
If you continue to have issues, please contact the CCS Help Centre at 519-824-4120 x58888 or IThelp@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.
Thank you for your patience.
Posted Jan 30, 2020 - 13:25 EST
Identified
Microsoft has narrowed down the source of the issue but is still working to resolve the problem. There is no indication of a recovery time although indications are that it should not be a long process. Another update will be provided at approximately 1:30 PM or sooner if a fix is implemented.
Thank you for your patience.
Posted Jan 30, 2020 - 11:32 EST
Investigating
Some users have reported trouble accessing Sharepoint Online. Microsoft is aware of the problem and is investigating the cause of this issue.
There is some indication that the problem is tied to certain browsers and not all users are affected so trying different browsers may be an effective workaround until this is resolved. Other methods of access such as directly opening documents through Word, etc. has been reported as a possible workaround.
Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or IThelp@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.
We will provide updates on this page until resolution of the issue. Next update will be at approximately 11:30 (30-Jan-2020).
We appreciate your patience and support as we work to resolve this issue.