CCS Service Interruption: Oracle Finance, WebADI and iProcurement is down

Incident Report for U of G IT System

Resolved

This incident has been resolved.

Posted May 13, 2020 - 16:23 EDT

Monitoring

WebADI and i-Procurement are now available. The root cause has been identified and we are continuing to monitor.

Posted May 13, 2020 - 11:25 EDT

Investigating

We are experiencing an issue with Oracle E-Business Suite (EBS) as of approximately 9:30 AM. We are currently investigating the cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or IThelp@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 11:00 AM.

We appreciate your patience and support as we work to resolve this issue.

Posted May 13, 2020 - 10:10 EDT