Webex Service Upgrades
Scheduled Maintenance Report for University of Guelph IT System
Completed
The maintenance has been completed. In addition to the upgrades, some additional changes were made to address recent email verification notices that were presented when logging in to the Webex web interface. If you continue to see this email verification notice, or, if you experience any issues accessing or using Webex after the upgrades, please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help .
Posted 2 months ago. May 07, 2019 - 23:08 EDT
Verifying
The Webex upgrades have been completed. Service verification is currently under way.
Posted 2 months ago. May 07, 2019 - 22:34 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 2 months ago. May 07, 2019 - 22:00 EDT
Scheduled
On Tuesday May 7 beginning at 10:00 PM and ending on Wednesday morning at 3:00 AM, CCS will be upgrading the University's Webex service. The upgrades are required to ensure continued vendor support ahead of the end of support date for the current version (v32) of May 24, 2019.

There will be two major changes with the new version, v33 :
- Meeting management tools will be merged into the desktop application, eliminating the Productivity Tools component.
- A different look and feel to Webex - moving to a more video centric approach.

Managed Desktop clients will have the new desktop application installed automatically following the upgrade. For workstations that are not serviced by Managed Desktops, the software can be downloaded and installed from the University’s Webex site. Although Webex v33 is compatible with previously installed versions of Productivity Tools, it is recommended to install the new desktop application to take advantage of feature enhancements.

You can find more information about Webex v33 on the CCS Webex Service Page ( https://www.uoguelph.ca/ccs/webex ).

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help .
Posted 3 months ago. Apr 23, 2019 - 09:12 EDT