Telephony Service Maintenance - Contact Center System

Scheduled Maintenance Report for U of G IT System

Completed

The scheduled maintenance has been completed.

Posted May 08, 2026 - 00:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 07, 2026 - 21:00 EDT

Scheduled

CCS will be performing an urgent maintenance on the Contact Center system on Thursday, May 7, 2026, between 6:00 AM and 8:00 AM.

Impact:
- Queue calls will be impacted for approximately 15–30 minutes during the maintenance window.
- Temporary unavailability of the Contact Center web interface and agent login services may occur.
- No impact is expected to phone registration, internal/external calling, emergency phones, or call forwarding services.
- All services will be fully restored once the maintenance is completed.

If you have any questions or require support, please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca.

Posted May 04, 2026 - 12:44 EDT