We have isolated this issue in Maestro and will be issuing a fix later this week.
Posted Sep 21, 2020 - 14:46 EDT
Update
Maestro and ListServ should now be back online. We have identified the issue, and are working with the vendor to fix it. Any messages sent to ListServ lists while ListServ was offline should be delivered now.
If you have any further issues with Maestro or ListServ please contact the Help Center at ithelp@uoguelph.ca. Thank you
Posted Sep 09, 2020 - 15:39 EDT
Update
This issue has resurfaced today, so we are once again rebooting the Maestro/ListServ server. A few moments of downtime are expected, but any messages sent while the server restarts will be delivered once it is back online.
Posted Sep 09, 2020 - 14:40 EDT
Update
Maestro and ListServ should now be back online. We have sent data from today's outage to the team at LSoft to gather more information on what has gone wrong. Any messages sent to ListServ lists while ListServ was offline should be delivered now.
If you have any further issues with Maestro or ListServ please contact the Help Center at ithelp@uoguelph.ca. Thank you.
Posted Sep 08, 2020 - 14:35 EDT
Update
This issue has resurfaced today, so we are once again rebooting the Maestro/ListServ server. A few moments of downtime are expected, but any messages sent while the server restarts will be delivered once it is back online.
Posted Sep 08, 2020 - 13:45 EDT
Monitoring
Thank you for your patience! Email sending in Maestro is working correctly, and only a few moments of downtime affected ListServ while the server was restarted. Any messages sent to ListServ lists should now be delivered.
Anyone experiencing issues with Maestro or ListServ should contact the Help Center via email at IThelp@uoguelph.ca OR go on live chat for assistance (bottom right-hand corner of your screen when on the CCS website) during our updated business hours. Visit https://www.uoguelph.ca/ccs/help for more information.
Posted Sep 03, 2020 - 13:52 EDT
Investigating
Maestro users that attempt to send a test version of their email see an error message instead of receiving the emails sent. This also affects the ability for Maestro to move forward to the final sending stage.
CCS is restarting the Maestro application to see if this resolves the issue. More information will be posted once we have tested this step.