Degraded Website Performance

Incident Report for U of G IT System

Resolved

This incident has been resolved.
Posted Mar 19, 2020 - 11:26 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 12, 2020 - 13:38 EDT

Investigating

Our previous fix did not resolve the issue. More investigation is required.
Posted Mar 05, 2020 - 13:33 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 04, 2020 - 11:13 EST

Investigating

We are currently experiencing degraded website performance for some sites managed by CCS Web and Development solutions. We are currently investigating the cause of this issue.

Web pages may load slowly or fail to load.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or IThelp@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page until resolution of the issue. We appreciate your patience and support as we work to resolve this issue.
Posted Mar 02, 2020 - 15:14 EST