We continue to investigate the cause of this issue. Some CCS-hosted Drupal websites are affected, but not all. Websites that are known to be experiencing the problem include: - admission.uoguelph.ca - www.uoguelph.ca/registrar/classlists
While these websites remain viewable online, content managers and other users are unable to log in to edit or use them as expected.
Posted Jun 30, 2020 - 15:27 EDT
Update
We continue to investigate the cause of this issue. Some CCS-hosted Drupal websites are affected, but not all. Websites that are known to be experiencing the problem include:
While these websites remain viewable online, content managers and other users are unable to log in to edit or use them as expected.
CURRENT SUPPORT DURING COVID-19 PANDEMIC: Our phone queue and in-person support at 519-824-4120 x58888 will not be open as our staff are working remotely. To get IT Help please email us at IThelp@uoguelph.ca OR go on live chat for assistance (bottom right-hand corner of your screen when on the CCS website) during our updated business hours. Visit https://www.uoguelph.ca/ccs/help for more information.
We will provide updates on this page until resolution of the issue. Next update will be at approximately 3:30 PM.
We appreciate your patience and support as we work to resolve this issue.
Posted Jun 30, 2020 - 14:19 EDT
Investigating
Users may experience issues with logging into their Drupal websites. We are currently investigating this issue.
We will provide updates on this page until resolution of the issue and appreciate your patience and support.
CURRENT SUPPORT DURING COVID-19 PANDEMIC: Our phone queue and in-person support at 519-824-4120 x58888 will not be open as our staff are working remotely. To get IT Help please email us at IThelp@uoguelph.ca OR go on live chat for assistance (bottom right-hand corner of your screen when on the CCS website) during our updated business hours. Visit https://www.uoguelph.ca/ccs/help for more information.