CCS Service Interruption: Some clients experience slower than usual VPN authentication
Incident Report for University of Guelph IT System
VPN authentication has remained stable and is performing as desired.
Posted May 06, 2020 - 18:41 EDT
We have applied a vendor recommended configuration change. VPN authentications are being processed at normal, expected speed again. CCS will continue to monitor the performance to ensure the service remains stable.
Posted May 06, 2020 - 12:53 EDT
We have received reports that some clients are experiencing delays when they authenticate to VPN.
Connections will work, it just takes longer than usual to connect in some cases.

We have identified the cause of this issue and are working on restoring the service to normal performance.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or

We will provide updates on this page until resolution of the issue.

We appreciate your patience and support as we work to resolve this issue.
Posted May 06, 2020 - 11:19 EDT