We have been notified that some clients are currently unable to change the default ringtone on their phone. The issue may also affect the ability to look at details of missed calls.
Please note that this does not impact the ability to make or receive calls, which is working normally.
CCS has engaged the vendor for analysis and to determine a fix. A workaround has been established that can be used if an immediate fix is required by some individuals.
Should you require assistance, please contact the CCS Help Centre at 519-824-4120 x58888 or firstname.lastname@example.org
. If after hours, please leave a message and your call will be returned on the next business day.
We will provide updates on this page until resolution of the issue. Next update will be at approximately noon.
We appreciate your patience and support as we work to resolve this issue.