CCS Service Interruption: Extension lookup via speech attendant currently unavailable

Incident Report for University of Guelph IT System

Resolved

This incident has been resolved.

Posted Jun 25, 2020 - 12:06 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 23, 2020 - 14:54 EDT

Investigating

We are currently experiencing issues with campus extension look-up via speech attendant and are investigating the cause of this issue. Callers will be re-routed to the switchboard for assistance when they press Zero
.
We will provide updates on this page until resolution of the issue and appreciate your patience and support.

CURRENT SUPPORT DURING COVID-19 PANDEMIC: Our phone queue and in-person support at 519-824-4120 x58888 will not be open as our staff are working remotely. To get IT Help please email us at IThelp@uoguelph.ca OR go on live chat for assistance (bottom right-hand corner of your screen when on the CCS website) during our updated business hours. Visit https://www.uoguelph.ca/ccs/help for more information.

Posted Jun 23, 2020 - 13:20 EDT