Tier 1 Maintenance of Web Access Management/Single Sign On
Scheduled Maintenance Report for CCS System
The scheduled maintenance has been completed.
Posted 3 months ago. Jun 23, 2018 - 12:00 EDT
The WAM/SSO upgrade has been completed. We are monitoring the protected services.
Posted 3 months ago. Jun 23, 2018 - 10:56 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 3 months ago. Jun 22, 2018 - 18:00 EDT
CCS will perform a Tier 1 Maintenance of the Web Access Management/Single Sign On (WAM/SSO) service this weekend from 6 PM Friday June 22nd to 12 PM (noon) Saturday June 23rd. It will be followed by a series of Tier 2 maintenances with no or minimal impact throughout the rest of the weekend.

While we will strive to keep the selected WAM/SSO-protected services, e.g., Gryph Mail, CourseLink, main U of G website and the websites behind the main U of G web gateways available throughout this maintenance they may become unavailable during some stages of the maintenance. We will evaluate the impact continuously and take corrective steps. The rest of the services dependent on WAM/SSO , e.g., departmental webserversalthough, will be unavailable throughout the maintenance.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.

The maintenance progress will be communicated via the CCS System Status Page at http://uoguelph.statuspage.io.


During this maintenance we will upgrade the Web Access Management/Single Sign On service.

We expect limited impact on the following SSO-protected services (possible intermittent downtime) close to the beginning and end of the maintenance window:
- CourseLink and Gryph Mail Office 365
- Federated Web SSO and the dependent services, e.g., Gryph Mail/GSuite, OpenEd/DestinyOne, GryphForms, GryphonsTickets, Pension Portal, Software Distribution, GryphLife, Gartner, Lynda, Qualtrics, Tableau, TeamDynamix, Kountu, various Library services; Off-Campus Access, Course Reserve, Primo, ProQuest, Webex, ExperienceGuelph.
- SSO protected websites behind the main web gateways, e.g., www.uoguelph.ca, intranet.uoguelph.ca, www.housing.uoguelph.ca, news.uoguelph.ca, ovc.uoguelph.ca as these will be temporarily transitioned to our backup OAM/SSO cluster.

Other WAM/SSO protected services including, for example, FRS, ECS, web tier for ImageNow, WAM/SSO protected departmental webservers will be unavailable during the maintenance.
Posted 3 months ago. Jun 20, 2018 - 22:25 EDT