A Tier 1 Maintenance of the Web Access Management/Single Sign On (WAM/SSO) service will take place on Saturday June 2nd between 12 AM and 12 PM. The follow-up T1 maintenance is tentatively scheduled for Saturday June 9th.
Selected WAM/SSO-protected services, e.g., Gryph Mail and CourseLink, will be unavailable for a few seconds while some other services, e.g., departmental webservers, will be unavailable throughout the maintenance.
If you have any questions or comments about this maintenance please contact the CCS Information Security team via email@example.com
During these maintenances we will upgrade the Web Access Management/Single Sign On service.
We expect almost no noticeable impact on the following SSO-protected services except for possible double login for some users and several seconds up to a minute downtime depending on the service close to the beginning and end of the maintenance window:
- CourseLink and Gryph Mail Office 365
- Federated Web SSO and the dependent services, e.g., Gryph Mail/GSuite, OpenEd/DestinyOne, GryphForms, GryphonsTickets, Pension Portal, Software Distribution, GryphLife, Gartner, Lynda, Qualtrics, Tableau, TeamDynamix, Kountu, various Library services; Off-Campus Access, Course Reserve, Primo, ProQuest, Webex, ExperienceGuelph.
- SSO protected websites behind www.uoguelph.ca
, intranet.uoguelph.ca, www.housing.uoguelph.ca
, and news.uoguelph.ca
as these will be temporarily transitioned to our backup OAM/SSO cluster.
Other WAM/SSO protected services including, for example, FRS, ECS, web tier for ImageNow, OpenEd Grade portal, Hospitality applications, WAM/SSO protected departmental webservers will be unavailable from about midnight until the noon on Saturday.