Network outage in Food Science building

Incident Report for University of Guelph IT System

Resolved

The network switch logs have been reviewed, and there was nothing found that looked suspicious.

Posted Feb 21, 2018 - 15:14 EST

Monitoring

This issue was resolved at 10:45 am, however, we are still trying monitoring the network switch to identify the root cause.

Posted Feb 21, 2018 - 11:07 EST

Update

This issue was resolved at 10:45 am, however, we are still trying to identify the root cause.

Posted Feb 21, 2018 - 11:05 EST

Investigating

CCS is investigating reported network connectivity issues in the Food Science Building. Currently the location does not have access to campus resources or the internet. Phone service are operating as normal. We do not have an ETA for resolution but are working on this problem with the highest priority

Posted Feb 21, 2018 - 10:41 EST