Service Interruption: housing.uoguelph.ca website
Incident Report for University of Guelph IT System
Resolved
The housing.uoguelph.ca website is now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.
Posted Apr 23, 2018 - 13:14 EDT
Update
Work on the restoration of housing.uoguelph.ca continues. ETA for completion is sometime during the evening. We appreciate your patience and support as we work to resolve this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.
Posted Apr 20, 2018 - 16:10 EDT
Update
A restoration of the housing.uoguelph.ca server is in progress. At the moment, there is no ETA for completion.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide an update on this page at 4:00 PM. We appreciate your patience and support as we work to resolve this issue.
Posted Apr 20, 2018 - 10:38 EDT
Update
The housing.uoguelph.ca website is still unavailable. We continue to investigate the root cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide an update on this page tomorrow. We appreciate your patience and support as we work to resolve this issue.
Posted Apr 19, 2018 - 15:44 EDT
Investigating
We are experiencing a housing.uoguelph.ca outage as of approximately 11:58 AM. We are currently investigating the root cause of this issue.

Should you require assistance during this time, please contact the CCS Help Centre at 519-824-4120 x58888 or 58888help@uoguelph.ca. If after hours, please leave a message and your call will be returned on the next business day.

We will provide updates on this page every 2 hours until resolution of the issue. We appreciate your patience and support as we work to resolve this issue.
Posted Apr 19, 2018 - 13:30 EDT