University of Guelph IT System Status

All Systems Operational

About This Site

Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Scheduled Maintenance

Network Switch Maintenance - Rozanski Hall & McLaughlin Library Apr 25, 2024 06:00-08:00 EDT

On Thursday April 25th from 6:00am to 7:15am, CCS will be replacing the network switches in Building 142 (Rozanski Hall). During this maintenance, the Phone and Wired/Wireless network services will be unavailable. All services will be available by 7:15am. We will also be replacing a defective UPS unit on the first floor of Building 71 (McLaughlin Library), so the Phone and Wired/Wireless network services will be unavailable for 10-15 minutes (1st floor north/east quadrant only). All services will be available by 8:00am.

If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca
Posted on Apr 22, 2024 - 07:51 EDT

GryphForm - Scheduled Maintenance May 2, 2024 16:00 - May 7, 2024 09:00 EDT

Update - GryphForm's processes and forms will be migrated to new infrastructure after 4:00 pm on Thursday, May 2, 2024 and will be completed before 9:00 am on Tuesday May 7, 2024.

Online forms and process using the GryphForm platform will be unavailable during this time.

If you are seeing this after clicking a link or trying to access a form, the system is unavailable please wait until the system has been restored before trying to complete an action.
Apr 19, 2024 - 11:04 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 19, 2024 - 10:34 EDT

Scheduled - GryphForm's processes and forms will be migrated to new infrastructure after 4:00 pm on Thursday, May 2, 2024 and will be completed before 9:00 am on Tuesday May 7, 2024.

Online forms and process using the GryphForm platform will be unavailable during this time.

If you are seeing this after clicking a link or trying to access a form, the system is unavailable please wait until the system has been restored before trying to complete an action.
Apr 19, 2024 - 10:31 EDT

Past Incidents

Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

T2X - Rubrik Data Protection Platform Upgrade - Phase 2 Tues April 23rd 7:00 am -7:00 pm

Completed - The scheduled maintenance has been completed.
Apr 23, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 07:00 EDT

Scheduled - The CCS Storage and Backup team will be performing a rolling upgrade to the Rubrik Data Protection Platform in two phases. Phase 1 is on Thursday April 18th between 7:00AM and 7:00pm.

This is the maintenance notice posted for Phase 2 on Tuesday April 23rd 7:00 AM - 7:00 PM

As this is a rolling upgrade there will be no impact to the service. If you have any concerns, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca.
Apr 17, 11:53 EDT

Oracle APEX Maintenance

Completed - The scheduled maintenance has been completed.
Apr 23, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 06:00 EDT

Scheduled - The Systems and Database team will be performing maintenance (server patching) on the Database Servers hosting APEX Applications.

The outage will be on: PROD : Tuesday – April 23 2024 from 6am to 8am

The following Applications will be affected:

Finance Applications
CIBC
ECS
FRS
Grant and Budget
SMC

HR Applications
Access Control
Employee Portal
HazChem Inventory
HRER
Job Eval
Job Scheduler
Pay Advice
T4A
Time Entry
Apr 15, 10:50 EDT

Apr 22, 2024

HR Applications Migration

Completed - The scheduled maintenance has been completed.
Apr 22, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 16:30 EDT

Scheduled - HR APEX Applications will be migrated to new infrastructure after business hours (4.30pm) on Friday, April 19, 2024 and will be completed before 8.00am on Monday, April 22, 2024.

The following applications will not be available during this period:

1. Access Control
2. Employee Portal (Pay Advice remains available)
3. HRER
4. Job Eval
5. Job Scheduler
6. T4A
7. Time Entry
Apr 17, 08:33 EDT

Apr 21, 2024

Data Center UPS Preventive Maintenance

Completed - The scheduled maintenance has been completed.
Apr 21, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 09:00 EDT

Scheduled - Our contractor will be performing preventive maintenance on our data center UPS. There will be no service interruption.
Apr 15, 14:14 EDT

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Apr 18, 2024

T2X - Rubrik Data Protection Platform Upgrade - Phase 1 Thurs April 18th 7:00 am -7:00 pm

Completed - The scheduled maintenance has been completed.
Apr 18, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:00 EDT

Scheduled - The CCS Storage and Backup team will be performing a rolling upgrade to the Rubrik Data Protection Platform in two phases. Phase 1 is on Thursday April 18th between 7:00AM and 7:00pm. There will be a separate maintenance posted for Phase 2 on Tuesday April 23rd 7:00 AM - 7:00 PM

As this is a rolling upgrade there will be no impact to the service. If you have any concerns, please contact the CCS Help Center at x58003 or email ithelp@uoguelph.ca.
Apr 17, 11:45 EDT

CFS Active Directory Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 EDT

Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.
Apr 16, 14:11 EDT

Apr 17, 2024

Microsoft 365 email may be intermittently delayed

Resolved - Microsoft confirms they have rolled back the recent change that inadvertently caused this problem. Email ought to be flowing normally once again. As always, we apologize for any inconvenience, and thank you for your patience.
Apr 17, 16:15 EDT

Identified - Microsoft has acknowledged a problem with email messages. Inbound and outbound email messages may be intermittently delayed when sending through Exchange Online. Some users have reported that they can't send or receive messages at all.

Microsoft is actively working on this issue and have promised an update by 3:30 PM at the latest.

Thank you for your patience and support.
Apr 17, 13:54 EDT

Ongoing problems with Outlook Web

Resolved - Microsoft confirms that fixes are in place for both of these Outlook Web problems.

We appreciate your patience and support during this lengthy service interruption.
Apr 17, 09:14 EDT

Update - Microsoft is deploying fixes for both of these problems and monitoring the results.

The fix for the attachments problem has been completely deployed, while the fix for the 5-minute delays is still in progress. Microsoft recommends that any users still experiencing the attachments-related problem should log out and log back in to Outlook Web.
Apr 15, 08:33 EDT

Update - These issues continue, and Microsoft continues to work on fixes. Microsoft also continues to provide updates behind the scenes, but there's nothing substantial to report. We will continue to monitor.
Apr 9, 14:39 EDT

Update - There are no substantial updates on these problems heading into the weekend. Thank you for your ongoing patience!
Apr 5, 16:06 EDT

Update - These problems persist, and Microsoft has provided some updates.

** Users may be intermittently unable to download attachments or view embedded images in Outlook on the web **
Microsoft is working on a fix but does not expect it to be completely rolled out until at least Monday, April 5 at 5:00 PM EDT.

** Some users may experience delays of up to five minutes accessing Outlook on the web and its features**
Microsoft is already deploying a short term fix, and plans to provide an update today by 3:00 PM EDT.

We will continue to monitor and pass along more information as it comes in.
Apr 5, 09:12 EDT

Identified - Microsoft has acknowledged ongoing problems with Outlook on the web, including:

- Users may be intermittently unable to download attachments or view embedded images in Outlook on the web
- Some users may experience delays of up to five minutes accessing Outlook on the web and its features

We have received reports that some U of G users are indeed experiencing these problems, so we are posting this incident and will keep it up-to-date as we learn more.

For the attachments/images problem, Microsoft suggests two workarounds:

1. Downloading attachments and embedded image viewing may succeed after an affected user signs-out and then signs-in again to Outlook on the web, if appropriate.
2. Additionally, users can download attachments and view embedded images consistently through the Outlook desktop client, if available.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 9:00 AM on April 5, 2024.
Apr 4, 16:24 EDT

Apr 16, 2024

No incidents reported.

Apr 15, 2024

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.