On Monday, April 30th, a component of the backup infrastructure had partially failed again. As a result some of the backup jobs did not complete. We are working directly with the vendor to resolve the underlying technical issue and have implemented a workaround which re-established stable backups since May 1st. This does not impact our ability to restore data, if required.
Should you have any questions please contact the CCS Help Centre at 519-824-4120 x58888 or firstname.lastname@example.org
. If after hours, please leave a message and your call will be returned on the next business day. We appreciate your patience and support.