SSO Authentication Failing
Incident Report for CCS System
We have identified the root cause (a software defect in the clustering subsystem). We will evaluate the required patch and apply it if needed.
Posted 17 days ago. Mar 01, 2018 - 20:28 EST
The Access Manager is now fully operational - all services were restored by 6:47 PM. We are investigating the root cause.
Posted 17 days ago. Mar 01, 2018 - 19:11 EST
Most services have been restored and are now accessible. These services include but are not limited to: Office 365 (including email via, CourseLink, and federated services (e.g. Software Distribution). Work continues to bring remaining services online including main website authentication.

Next update by 7:30pm.
Posted 17 days ago. Mar 01, 2018 - 18:31 EST
CCS is investigating an issue with the Single Sign On system, which impacts access to Office 365 (including web mail), Course Link and other services.

Users will get a message that their authentication has failed, however their accounts are unchanged.
Posted 17 days ago. Mar 01, 2018 - 18:14 EST